Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend placed an order on May 25, 2022 for a bar necklace (order #*******) which came to a total of $93.90 USD. He gifted it to me on June 23, 2022 which was the day it was first opened because it had been gift wrapped by the company. Literally the very next day it started to show some tarnishing. By the second day (June 25, 2022) it was even more tarnished and I emailed them requesting a refund because I couldn’t believe how poor the quality was and how they could charge so much for a necklace that can’t even last a single day. Because the item was engraved, they said they couldn’t refund but that they’d give me a 10% refund because my “happiness” mattered to them. That is ridiculous and I can tell you I was not one bit happy by their response. For that price, the necklace should’ve lasted a lot longer than a couple days. They did also offer to send another necklace as well, but upon further research I saw complaints from other customers that received replacements that were the exact same poor quality, and tarnished just as quickly. It would just be a waste of both of our time at that point. Like a previous complaint similarly stated; you can get something of better quality at the dollar store. And if the necklace had been bought at a dollar store, I wouldn’t be filing a complaint. But seeing as it wasn’t, and the necklace actually cost $93.90 USD, I expect a full refund as this is unacceptable especially seeing as their website states that they sale high quality jewelry while that is most definitely not the case.

  Business Response

  Date: 07/05/2022

  A supervisor has reached out to the customer.  We have issued the customer a refund for the item. We called and emailed the customer regarding the refund, the customer emailed back that they were happy with our resolution.  Please let us know if we can be of further assistance. Sincerely, Eve's Addiction.

  Customer Answer

  Date: 07/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 Mother's Day gifts from this company on April 26, 2022. The main reason was that it said on the website "Guaranteed delivery by Mother's Day." I spent a total of $124.16 Order #*******. Long story short, Mother's day arrived and my mom and sisters did not receive their gifts. I still don't have any products from them. When I contacted Eves, they said it takes time to make the products. They basically lied on their website by stating "GUARANTEED BY MOTHER'S DAY." I know I'm not the only one who saw this because I saw the same complaint on *********. On May 16, I received an e-mail that the product was shipped. The tracking number and link did not lead to any package. It says cannot be tracked or it has yet to be received. I e-mailed Eve's again and they said it was delivered but there was no activity in the camera that was on the mailbox. I asked them to send me proof that it's been sent and delivered. The reply e-mail said it was delivered on May 12. (1) Nothing was delivered, and (2) they couldn't even provide me a link that leads to something that says "delivered." I finally e-mailed them that I would like them to make and send the products or give me at least 75% refund. No reply after that. So I would like this company now to resolve this by giving me a full refund of $124.16 so I can move on and buy Mother's Day gifts for my loved ones because these ones did not come. It has been a stressful experience.

  Business Response

  Date: 05/26/2022

  A supervisor has contacted the customer and processed a full refund, which can take up to 3 business days to appear on their account. Please let us know if we can assist further. Sincerely, Eve's Addiction.

  Customer Answer

  Date: 05/30/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  This company did not contact me. I waited 5 days from the date they replied (May 26) to see if they would reach out to me. I checked my account everyday since their reply. Nothing has been refunded.  I would like this company to contact me and send me the full refund.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/31/2022

  We spoke with the customer and confirmed the full refund. The customer also disputed the charge in *******, so we accepted the chargeback. We also issued an additional 10% discount on their other order , order number *******. 

  Sincerely, 

  Eve's Addiction

  Customer Answer

  Date: 05/31/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  

  I have not received the refund.  I am replying so as this dispute does not close before I get my full refund of $124.16.  They did refund me a whopping $4.64 for the delay of one necklace for my in-law. the only one that arrived 2 weeks after Mother’s Day.  The other 3 jewelry, never received.  Anyway, when I called Eve’s today, they told me that I had to close my credit card dispute in order to process the full refund, but my credit card company advised against it because they said if Eve’s issued a refund, it would appear right away on my account even if it says “pending.” I closed my dispute just so I can see if Eve’s is telling me the truth that if I close the dispute, I will receive and see the $124.16 refund.  There is no refund for $124.16.  The only refund I see is $4.64, which my credit card company is correct.  If Eve’s refunded me, it would’ve shown right away.   I still need my full refund of $124.16.  I will not close this complaint until that is refunded.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/09/2022

  A Manager has reach out to the customer regarding the dispute of the refund completed. The manager explained that as she had disputed the charge with her bank, we accepted it and he funds released through the bank dispute process. As the customer stated that the bank has no record of the refund, we provided her with screens shots of the transaction with dates of when we accepted the dispute from the bank. As the customer only disputed for the amount of $108.12 and not the entire amount, we had processed a refund for the remaining balance of $16.04. A screenshot was provided for this refund. At this time, we have released the entire balance of the order and have explained that she can provide the screen shots to her bank in order to release any holds they may have due to the dispute process. Please let us know if there is anything further we can assist with.

   

   

  Sincerely,

  Eve's Addiction

• Initial Complaint

  Date:05/18/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my order from Eve's Addiction, order number *******. I contacted customer service, and they have been extremely unhelpful. I tried to do what they directed in filing a claim with the postal service, but they were not helpful when i asked for more advice on filing it, and it seems like they are not even reading my emails with my attempted claim. I was trying to get a nice gift for my wife, but I will take my business elsewhere now. I feel as if I have tried to work with customer service and file a claim, but I feel that Eve's addiction should be able to do that on their own as they shipped the package. Every other time I have had something like this happen, the company just sends me a replacement and I do not have to file a claim. At this point, I do not even want my order and would greatly appreciate a full refund of my order. Attached are my emails with customer service.

  Business Response

  Date: 05/24/2022

  A supervisor has contacted the customer and this has been resolved. The customer was given a full refund which can take up to 3 business days to appear on their account. Please let us know if we can assist further. Sincerely, Eve's Addiction.

  Customer Answer

  Date: 05/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:05/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and received a family tree birthstone bracelet. Item has a basket that holds the birthstones. The basket latch does not stay in place so cover opened without being manually opened by user, stones fell out and were lost. Company replace bracelet, did exact same thing upon receipt. Found the stones. Requested refund due to inferior design, workmanship. Eve's Addiction is claiming this item is "personalized" so they will no honor their "6 month refund" policy on web site. With the product having a lid that is defective and opens on its own so stones could be added or removed at will, this is hardly a permanently personalized product

  Business Response

  Date: 05/24/2022

  A supervisor has contacted the customer and this has been resolved. The customer was given a full refund, which can take up to 3 business days to appear on their account. Please let us know if we can assist further.  Sincerely, Eve's Addiction.

  Customer Answer

  Date: 05/26/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  The item they sold me and its replacement were both defective.  I should get a full refund

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ring for Mother’s Day. Eve’s Addiction guaranteed it by Mothers Day. It still has not arrived. The company took my money and is unresponsive to my queries.

  Business Response

  Date: 05/23/2022

  A supervisor has contacted the customer and resolved this. The customer was given a full refund which can take up to 3 business days depending on the credit card processor. Please let us know if we can assist with anything further. Sincerely, Eve's Addiction.

  Customer Answer

  Date: 05/31/2022

  Yes, the company finally refunded my money; 

• Initial Complaint

  Date:05/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received the product and it was horrible quality. Absolutely hated it. Reached out to the company for a resolution and they told me I couldn’t return or exchange because it was personalized. Which per the policy I couldn’t return or exchange. But if you take a look at their products.. almost 95% of them are personalized which voids the whole policy. They have since told me that I could return it and they would send me a prepaid label. Have yet to receive label and now they are telling me that they will send me a replacement.

  Business Response

  Date: 05/18/2022

  A supervisor has reached out to the customer and processed a full refund which can take up to 3 business days to appear. We have also sent them a prepaid label to return the item. Please let us know if we can assist further. Sincerely, Eve's Addiction.

  Customer Answer

  Date: 05/19/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 05/19/2022

  They stated that they processed a FULL refund. They have not. They processed a partial refund. 

  Business Response

  Date: 05/19/2022

  A supervisor has fully refunded the total order for this customer and has sent an additional email out for them. Sincerely Eve's Addiction.

  Customer Answer

  Date: 05/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****