Business ProfileforDay Kimball Healthcare
At-a-glance
Related Categories
Business Details
- Location of This Business
- 320 Pomfret St, Putnam, CT 06260-1836
- BBB File Opened:
- 9/4/2020
- Contact Information
Principal
- Ms. Betty Hatzell, Customer Service Supervisor
Customer Contact
- Ms. Betty Hatzell, Customer Service Supervisor
- Additional Contact Information
Phone Numbers
- (860) 935-6337Other Phone
- (860) 935-6337
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jocelyn G
12/06/2021
I came into this office for the first time a few months ago. When I called the office to make my first appt., I emphasized how my last (and only) visit & experience to my previous OBGYN was absolutely terrible, and I haven't been to once since. This would be my first visit since then - they were so sweet and understanding.
Fast forward to my appt. I paid my $138 out-of-pocket because I don't have insurance. It made this explicitly clear to the receptionist AND Dr. P******.
When I saw Dr P******, I had emphasized (again) that I don't have insurance, and this was even noted on my "chart" that she acknowledged it. She asked me for I wanted to have some annual tests done. At the time, I thought these tests were included in my $138 considering that the doctor did not mention there were any additional charges. In retrospect, I should have asked explicitly.
Anyway, a month later I got a bill in the mail for $430... the first thing in mind was "WTF I can't pay this. They knew I didn't have insurance. Why didn't they tell me?!"
I finally mustered the courage to call the office and discuss it. The receptionist gave me the run-around and basically told me there was nothing she could do, and to instead call the billing office. So I did. The billing office couldn't help me, but at least gave me the extension to the Direction of the office. I've left a message on her VM.
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