Business Profile

Market Research

Dynata

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dynata's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

492 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Branded survey refused to pay out my cash I’ve refused to send my Id in order to get my cash out as they are associated with some company that sell our data which makes me feel uncomfortable and unsafe about my information being spread to other compony I’ve asked the support multiple time to just send it and they refuse.
Customer Answer
Date: 09/12/2025
They ended up deleting my account because I didn’t wanted my Id leaked I’m going to sue them if they don’t pay up I don’t want to be associated with the, anymore but I want my payment
Business Response
Date: 09/17/2025
Thank you for contacting us.

We will review this member's account. When completed, we will reach out to the member directly via e-mail with the outcome.

Thank you.
Initial Complaint
Date:08/21/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I still cannot believe my account is still suspended. I was a very loyal excellent user and then suddenly without any warnings my account was shut. I still to this day believe it's a mistake and have suffered anxiety because of this suspension. I again request complete reactivation of my account and I promise I will continue to be a fantastic user as previously. I deserve a second chance
Business Response
Date: 09/09/2025
Thank you
for contacting us.

This
member's account has already been reviewed by the relevant department. To
participate in our panel members may only have one account and need to provide
accurate profile information.

Thank
you.
Customer Answer
Date: 09/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:08/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have completed numerous surveys to honestly earn enough points to redeem a $10 ****** gift card. Upon attempting to redeem my reward, I was unexpectedly and unfairly required to submit a photo of my government-issued ID and a selfie via a third-party identity verification platform called Veriff.

After researching Veriff, I discovered it is a company based in Estonia, and I became extremely uncomfortable submitting sensitive personal information, including a government ID and biometric data (selfie) to a foreign entity with no clear data protection guarantees under U.S. law. I consider this requirement disproportionate and intrusive, especially for a $10 digital reward that was already earned through legitimate activity.

At no point during the sign-up process was it disclosed that such an invasive process would be necessary to redeem rewards. This constitutes deceptive and unfair business practices, and potentially violates the ******* ***** ********** *** *** ****** ** ******, which prohibits “unfair or deceptive acts or practices in or affecting commerce.”

I am also concerned that requiring users to submit sensitive identity documents to a foreign data processor may violate data protection provisions under the California ******** ******* *** ****** and other state-level privacy and consumer protection statutes.

If my $10 gift card is not issued promptly without requiring invasive identity verification, I will be forced to consider reporting this to the F****** ***** ********** ***** and may also explore small claims action under my state’s Deceptive Trade Practices Act for unjust enrichment and bad faith.
Business Response
Date: 08/06/2025
Hello!
We will have a further review on your account and will be contacting member separately for further assistance. Thank you!
Customer Answer
Date: 08/06/2025
Hello, I have ultimately decided to verify my identity after researching veriff deeper and have concluded it’s safe. You can close/delete the complaint. Thank you
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against ******* ******* a research company owned Dynata LLc. It is a complete scam! Your first few surveys are awarded points. However after that you get to the end of the survey and it kicks you out via “ the survey is full” even though you’ve completed the entire survey. You provide screen shots of the completed surveys and they still don’t award you the points intended. I’ve wasted hours doing surveys and not being properly awarded points. It’s not fair to advertise a points system and then not award the points. They collect there research from you then say “the survey is full” or “ you’re not a match” even though you’ve completed the survey. It needs to be looked into. It’s fraud. I want to be compensated for my wasted time over the past week.
Initial Complaint
Date:07/28/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to access my Branded Surveys account. I had not logged in to the app for a few days, and when I did, I received the errors that are attached below. I reached out several times for assistance, but no one e-mailed or called me to assist.

I then informed them I was going to reach out to the Better Business Bureau. I then instead attempted again to reach out to them to no avail.

I want access to my account, which only has one e-mail address/account associated with it, and I want all my current points reinstated.

Thank you,
******** ****
Business Response
Date: 08/13/2025
Thank you for your
message.

We will request for
the member's account to receive a second review of their account activity. Once
completed our support team will reach out to the member directly via
e-mail with the outcome.

Have a great day.
Customer Answer
Date: 08/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****
Initial Complaint
Date:07/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dynata continues to call me after I have registered with the National Do NOT Call Registry, AND after being on their do not call list.
They are also violating the **** of 92 by calling with robocalls.
This company needs to be held accountable for harassment!
Business Response
Date: 08/13/2025
We
hope this email reached you well.

We
would like to assure you that we received your Do Not Call request via our BBB
profile. We have forwarded the request to the appropriate team to take
action.

If
you continue to receive unsolicited calls after 72 hours, please let me know so
I can investigate further.
Customer Answer
Date: 08/14/2025

Complaint: ********

I am rejecting this response because:
I am tired of companies getting away with breaking laws! I am already on The national Do Not Call registry, AND I have told them numerous times to stop calling me. Companies STILL violate citizens RIGHTS even after laws are passed to protect us for such ********! I want them held accountable for violation of the ****. They continued calling someone on the National Do Not Call registry. They used autodial and prerecorded voice messages.
BBB needs to file charges with *** and put a stop to SCAM businesses like this.

Sincerely,

**** ********
Business Response
Date: 08/19/2025
Hi!
The number provided by the member on this complaint has been added to our internal DNC list.
Customer Answer
Date: 08/22/2025

Complaint: ********

I am rejecting this response because: I DEMANDED numerous times that they not contact me and yet they continued to do so. They violated a law by contacting me top begin with, then by continuing to continuously contact me, they violated a harassment law. Businesses MUST be held accountable for violating ****.

Sincerely,

**** ********
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They own *** ******* app, which I downloaded from ****** **** *****. I earned $10.03 taking surveys and they never payed me. I had to take a pic of my drivers license to "cash out". I emailed them 3 times. No help. I read reviews at play store and they (***) have a long history of not paying people. I emailed ****** **** *****...no help. I worried about identity thief also. I deleted my *** account hoping it would help. Not sure it will. 100s of people have been ripped off by ***. They were suppose to deposite my money in my ****** account.
Thanks.
Customer Answer
Date: 07/15/2025
I want to thank B.B.B. for your work you did on my case. *** sent my money $10.03 just a few mins. ago. The problem is fixed, at least for me. Thanks once again for your effort.
Initial Complaint
Date:07/14/2025
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i went to take a survey and they said they suspended my account. i have not been taking a lot of surveys and the last two surveys i did not even qualify for them. i honestly answer the questions. i would like to use my points as was saving them. i would like my account to be unsuspended.

thank you julie
Business Response
Date: 07/21/2025
Thank you for contacting
us.

The member has been in communication with our support team and we believe this has already been resolved in support ticket [enter
incident number].

Thank you.
Customer Answer
Date: 07/21/2025

Complaint: ********

I am rejecting this response because: i am still not reinstated as the issue is not resolved. i am waiting to hear from the account department according to the last communication. i worked really hard to earn those points over the last two years. i was careful in my answers and the last two surveys i did not even qualify for them and after that i was blocked from the website which i don't understand as took my time and just did not qualify. i would like to be reinstated to use my points as again took my time. my profile was not updated the last time i was on the sight which could be the problem.

Sincerely,

***** ******
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have earned reward money from e rewards over a few years. Recently they started a complex **** **** process to cash in for rewards. I cannot use this process because of a lack of equipment. I have contacted them three times in the past few months for help. They will not help me get the reward. This is not 280.00 in cash they owe me. There would be a lower amount I can choose a reward from.
Business Response
Date: 07/21/2025
Hello!
We can now see that member's account has been reactivated and was able to redeem successfully 3x after this BBB complaint was sent.
Thank you.
Customer Answer
Date: 07/21/2025
It is resolved. TY.
Customer Answer
Date: 07/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a promotional offer through the *** ******* mobile app on July 3rd during one of their “Double Dollar Day” (DDD) events, which promises to double the reward payout for offers completed within a specific promotional period.

I completed the [fuel meals deal] while the promotion was still active. I followed all instructions correctly and can provide supporting documentation (such as timestamps, screenshots, and a receipt proving I completed the offer during the Double Dollar Day window.

However, when the offer finally credited to my account, I only received the base reward amount, not the doubled value promised during the promotion. I reached out to *** ******* customer support with my full details and documentation, but they have refused to honor the full payout or have stopped responding.

This is misleading and dishonest advertising. If the app is promoting Double Dollar rewards for completing offers, they should honor the full payout regardless of when it processes — especially when I fulfilled the offer during the promotion window.

I am requesting that *** ******* pay me the full amount I am owed under the Double Dollar Day promotion as advertised. I am also submitting this complaint so that the BBB is aware of what appears to be a pattern of unethical behavior and poor customer support.

Desired Resolution:

I would like to receive the remaining portion of my reward that was promised during the Double Dollar Day promotion and for *** ******* to uphold the terms they promote. I also request that they review and improve their customer service handling of promotional credit disputes.(owed $49 because only $49 was payed out of the $98).
Business Response
Date: 07/21/2025
Thank you for contacting us.

We will ask for another review to
be carried out of this member's account. When completed, we will reach out to
the member directly via e-mail with the outcome.

Thank you.

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Dynata is NOT a BBB Accredited Business.