Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  C M Property became the new HOA management company of *** ******** ******* around July 2022. I am a unit owner at *** ******** *******. Upon taking over from the old management company, they changed instructions on how to pay HOA fees. This correspondence never reached me, as well as any follow-up correspondence alerting me to late fees incurred due to non-payment of HOA fees. I had previously had my HOA fees on auto-pay so was not aware that there was an issue. C M only alerted me on Sep 26 that I had an outstanding balance of $797.68 including a late fee of $35.35. Upon being alerted, I immediately paid outstanding association fees but asked that they remove the late fee. C M refused, despite the fact that it is due to their poor correspondence that I never received instructions on how to pay association fees in the first place. Furthermore, by fact that they contacted me via email to alert me on outstanding balances show that they clearly knew how to get in touch with me in the first place. This is inappropriate and exploitative, and I ask that they refund the $35.35--not because it's a large monetary sum by any means, but out of principle.

  

  Business Response

  Date: 11/21/2022

  Good morning ********,

  Thank you for the email.  Your account was past due in September and after you and my office spoke the end of September 2022, you had paid your account in full.  The late fee was removed from your account on September 28th as well.

  Your current payments are being received and your balance is current.  

  Please see attached all the notices that were sent by our office as well.

  If there are any other questions, please feel free to call the office ###-###-#### we are happy to help out with any other items.

  Respectfully,

  ******* *********** 

  Customer Answer

  Date: 11/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please let C M Property know that I was not aware they had removed the late fees on 9/28. This was not communicated to me by anyone at the company; the last correspondence I had regarding the matter was 9/27 where I was told removal of late fee would not be possible.
  
  Sincerely,
  
  ******** *****