Fast Food Restaurants
Chick-Fil-AThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
05/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On May 25th,2023 I visited the chick fil A store in *********** **# *****. After I placed my order and waiting for take out, one of the worker walked over to me and told me that my dog couldn't be in the store, I told her that my dog is in a bag and it's my service dog inwhich my dog has its service tags on. The manager name is Dorothy. She lied and said she wasn't the manager and began to walk over to another employee and gossiping and laughing at me. I had already paid for my order that was $41.15...this made me sick and enchanted my medical problems. I know that this isn't the company's policy because they also have special needs people working there.Business response
06/08/2023
I wanted to respond to ********** comments regarding to his visit with us on May 25.
We take every effort to make sure we treat every guest with honor, integrity and respect. Our focus is to ensure we deliver great tasting food quickly and accurately in a clean and safe environment. Our team takes steps to ensure we uphold these values. As Jonathan shares, we have a diverse team, and everyone is treated fairly and equally.
In response to the service dog, we want to ensure the pet is a service animal to ensure the safety of our guest as well as the guests bringing in the pet. As the Team Leader (Dorothy) noticed the pet, she was sharing how adorable the pet was and sharing with her manager on duty. There was no intention to present a perception of laugh or making fun of the guest and pet and I apologize if that felt that way. Dorothy is one of the sweatiest person anyone can ever meet and we are blessed to have her representing our team.
If any further discussion is requested, I always welcome a follow up.
Thank You,
Mike H******
Owner/OperatorCustomer response
06/08/2023
Complaint: ********
I am rejecting this response because: The manager mis represented herself and said she wasn't the manager and she was, then your talking about her personality instead of following procedures that your company has in place. To again, walk over to another employee and laugh at me was dishearten. So please don't make excuses for the behavior of your empoyee. This is an insult. Please note my 9lb dog in a bag with a MEDICAL SERVICE COLLAR, on is treat in such a matter. The cooperate office should be calling me. You can also check the cameras in place of the day and time.
Sincerely,
******** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.