Complaints

This profile includes complaints for Harman International Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Harman International Industries, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Harman International Industries, Inc.

  400 Atlantic St Ste 15 Stamford, CT 06901-3533

• 

  Harman International Industries, Inc.

  13366 Philadelphia Ave Fontana, CA 92337-7710

• 

  Harman International Industries, Inc.

  250 Crossways Park Dr Woodbury, NY 11797-2015

• 

  Harman International Industries, Inc.

  Northridge, CA 91329-0002

• 

  Harman International Industries, Inc.

  8500 Balboa Blvd Northridge, CA 91329-0002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my boyfriend purchased professional JBL speakers the day we bought them they came broken we called they said bring it to a third party to have it repaired we waited 6 months paying it off due to JBL “not having a part” I called JBL and said we are picking up the speakers broken or fixed and you guys can keep them we want a refund we were loosing money by doing events and having to rent out our own speakers, JBL told us to bring the speakers to the place we got it guitar center and they will issue us a ticket for a refund and guitar center has no idea why..I contacted once we drove an hour to guitar center why would this company tell us false information regarding where to drop off the speakers for a refund and the representative Jamie was no help at all saying nobody is there on weekends to accommodate us basically saying that he doesn’t care through his attitude, I’m trying everything in my power to fix this for my boyfriend he is out $3000 from speakers that were broken and the manufacturer will not do anything at this point. We have been in communication with them for months and at this point I want to take them to court for giving us false information and speakers that are broken. I used to love JBL never will I again purchase merchandise from this company, they do not care about customer service or about basically taking money from you or the mileage you drive around from their false information.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of *** pro tour 2 ear buds from. ******* Wireless on October 31st 2023. Once I received them I noticed the audio kept cutting out when using any 3rd party app. I contacted ******* and they directed me to contact*** for my warranty. I did so and *** proceeded to with a replacement. It took over 2 weeks for it to happen. Once I received the replacement earbuds I noticed that they were refurbished and not new as promised in my warranty. I went to use them and they did the same exact thing as the last set of earbuds. I called *** about the fact that they were refurbished and that they are still malfunctioning. The rep told me that they didn't have any more and they were on back order until May. I told them this was unacceptable and demanded a refund. After weeks of back and forth *** is staying that ny request for a refund is denied and that I should pursue the matter with *******. The issue is that they have given me refurbished earbuds so how can I get a refund from *******? They offered to send me other earbuds but they are not of equal value. ******* is refusing to refund based on time frame passing and not having the earbuds to return.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a set of JBL Reflect Areo earbuds the right earbud started having charging problems then it stopped staying on or connected. You can remove it from the case it says it is fully charged but it will only stay on for a few seconds. Put it back in the case it comes back on take it out it goes off. so I call JBL they send me trouble shooting steps, I preform all the trouble shooting steps but it doesn't solve the issue. So the email said if the troubleshooting doesn't work I am to file a warranty claim. So I did, I then get a email saying the exchange is approved but they will not ship untill they recieve the defective unit. So I say well how is that fair that i can't listen to the one earbud while i work while i am waiting on the replacement unit. They say it's their policy, so I asked for a supervisor because all I want to do is be able to use the one good earbud until the new set arrive. So the supervisor says that 90% of their warranty claims are legit unfortunately 10% are not. So they simply group all customers in the 10% group so I am automaticly a liar for just filing a claim. well as i see it the warranty is a binding contract between me and JBL they have their policies and I have mine. I don't trust them either because they take refurbishied parts and use them in their brand new devices. There is no way to test the life of a electronic componet they can only test if it is good or bad not how long it will last. They admit it, now you tell me how it isn't racketeering to use used parts in a new device then when the device fails they replace it with a refurbished device that cost a 3rd of the new one? thwey are causing the problem then making money off the warranty because they don't re[lace it with a new device. If i spend 1200 bucks on a new phone it tears up in 30n days they want to replace it with a refurbished device worth way less. JBL said refurbished is as good as new, then why do the refurbished cost 50 bucks instead of 150 like the new ones?

  Customer Answer

  Date: 02/13/2024

  as it just so happens there is not one word in the warranty language online or on the cards sent with the products that says anything about the customer having to send in the defective unit before they will send out a replacement unit. The customer only finds that out after they have made a warranty claim. How is this not underhanded business practices? Sounds to me like it's Racketeering because they do the same with warranty replacements. When you read the warranty it gives you the impression that if JBL can't repair the product they will replace it. But it never says it will be replaced with a refurbished unit that is worth a third of the value. Should they not put all this directly in the warranty language and not hide it from their customers? I understand they have agreed to replace mine with a brand new set but that is only because I made a stink if I had just done as they wanted i would have gotten a refurbished set after 5 months of use for my 120 dollars. i could have bought a set of refurbished ones just like them on Amazon for 50 dollars. i was explaining how they are hiding all this from their customers. I think the warranty should be printed on the front of the box and not packaged inside the box. if you are at the store you must buy the product to find out what the warranty even is. I have included a screen shot of their warranty language show me where it says I must do what they are wanting me to do. 

  Customer Answer

  Date: 02/20/2024

  They have resolved the situation to my satisfaction. Thank you so much.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a speaker less than 3 weeks ago. I initially called to get support from their technical support team. Due to hours of going in circles and not getting my questions answered, they are refusing service to my speaker and keep telling me to take the speaker back. They even blocked my phone number and refuse to release it. I paid over $500 for an item and am being told “we don’t owe you anything” by supervisors.

• Initial Complaint

  Date:01/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Harman ****** **** * on December 25, 2023 with *** 3 day select. The order with shipping and tax come out to be $208.50. The Order Number is *************. The shipping lebel is created on 12/26/2023 and never move ever since. I feel suspicious and started communicate with Harman ****** support chat on January 1, 2024 and the support team ask me to give 24-48 hour to resolve the issue. After that I follow up on Wednesday and every single day thereafter. Different support team member tell me different version of story so I request supervisor to respond to me which is in one of the attachment. I did call harman ****** international trying to find answer. I got very suspicious since one of the support team states the internal team is working with *** to find out what happen. As a business owner, I order thousands of dollar worth of supply every month so I get a hold of *** to check if sender initiate a investigation and there is no record for investigation at all. I am therefore requesting Harman International to ship Onyx Studio 7 that I paid for with *** 3 day select appropriately or asking BBB to document this incident so other consumer will not get effected like me because Harman International is not being honest and false claim they are investigating with ***.

  Customer Answer

  Date: 01/09/2024

  Harman International have resend the package.  I do see the package moving as of today.  It is expected to deliver tomorrow.

  Business Response

  Date: 01/26/2024

  Dear BBB,

  Thank you for sharing the details of this complaint. We've reached out to the customer to assist and can confirm the order was received on Jan 11th, 2024.

  Regards,

  Harman Customer Experience Team

  Customer Answer

  Date: 01/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/22 Paid: $373.18 Company committed to deliver sound bar that was ordered on date of transaction and was in stock at that time. Product has not been delivered from facility and still show that they have not shipped it yet. Company has said they would get back to me after looking into it and opened case number ********. But has yet to resolve my issue. *** tracking # ****************** I am looking to get the product that was promised or a similar product with same discount as when I ordered on Black Friday at 50% off and the issue still hasn’t been resolved and no update from the company.

• Initial Complaint

  Date:11/29/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received their JBL ******** earbuds 11/26/2023. Have had other brands and looked at this one as being the one. Have never experienced such abysmal support. Spent hours on the phone. Also made numerous attempts at chat and each time it dropped the chat requiring trying over and over again to have a complete conversation. Have never encountered an electronics device company where its reps knew so little. One of their excuses that they can't know everything about their products. Yes, they should be better trained. I have asked for company headquarter email or phone and received no help there. Told to call the same number with their no-nothing reps who have to look up everything. These are basic how-to questions and basic device info questions. I read the start up guide they enclose and that is the same as their online manual, such as it is. Mostly pictorial and difficult to comprehend and no access to a written, comprehensive manual. Hours of time waster and lost trying to get answers.

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tcicket# ********. I have been trying to get a simple replacement of a headset that malfunctioned since 10/16/2023. The item was paid in full and provided to me by my company to perform presentations wirelessly. I was told a refurbished item would be sent and I was already discouraged. The replacement refurbished item was received and not only was it defected but was extremely dirty & leather was peeling. Sent Csr pics. I AGAIN called and was advise they apologize and will seek approval for a BRAND NEW replacement. Item was RESENT back to JBL/HARMAN 10/17/2023. I received and email from JBL advising the return was received and they would be sending a NEW unit out and I should received it within a couple days. 11/2 I received the headphone that was resent and was suppose to be brand new. The item is AGAIN and refurbished item and the item was again dirty & leather peeling. I called and spoke to csr Jay who advised the warehouse mistakenly sent another refurnished unit to me and we had to again proceed with another lengthy return process. I advised Jay that I wanted him to request a pick up service, which he said he did but NEVER happened. So AGAIN I had to go to *** & drop off the package. This is now the 3rd time I've had to do this. I've wasted gas, milage and my time. Today 11/27 I spoke to a rep that confirmed they had in fact received the item back today and due to not having the upgraded NEW item in stock I had to now wait until the end of December for a replacement. In addition he advised I would have to call them periodically for the month of December to check inventory for my replacement. This is HORRIBLE service and customer experience. I am seeking the states help to address these concerns as I feel this company is not only taking advantage of me but the situation. This was not my FAULT as the customer. This is needs to be EXPEDITED as soon as possible. I will attached the email & photos Company clearly dropped the ball. I also want my gas reimbursed.

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On morning of 11/20 placed an order for a pair of headphones. I apparently made a mistake and placed it for a rainbow colored set. Upon getting a receipt about 10 minutes later saw my mistake and reached out to cancel my order. I was told the order was canceled and I would get a refund in 24 to 48 hours. Later in the afternoon I was emailed stating it is a custom order and it cannot be removed. From consumer rights, JBL/Harmon is required to have a grace period on mistake orders. I reached out to them to cancel in less than 1 hour of placing the order. Was told order was cancelled and then now told I cannot cancel. All I want is the standard non-custom product I intended to order and for JBL/Harmon to honor consumer rights.

  Business Response

  Date: 11/29/2023

  Dear BBB.

  Thank you for forwarding this complaint. We were able to reach out to the customer directly and resolve the situation.

  Sincerely,

  Harman Customer Experience Team

  Business Response

  Date: 11/29/2023

  Dear BBB.

  Thank you for forwarding this complaint. We were able to reach out to the customer directly and resolve the situation.

  Sincerely,

  Harman Customer Experience Team

• Initial Complaint

  Date:11/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had went to a shipping store to ship out my wedding ring as well as a JBL speaker that was getting a warranty claim done! The shipping company had mistakenly mixed up the shipping label and harman/JBL got sent my wedding ring! I contacted harman and advised them of this and told them I did not want them opening the box and it refused or returned back to me unopened! They advised me this would be done and they would ship it back to me! After numerous calls to harman/JBL trying to track down my ring that went to the “dock” warehouse, they advised me they found it and confirmed my ring was in there and they would ship it back, after I advised them not to open it! I received the box today and their staff took it upon themselves to remove my ring and place their frog ring in the box! My wedding ring was stolen by a JBL employee and I want it back or compensated back for the purchase cost of my ring!