Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 550 total complaints in the last 3 years.
- 166 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased several bridal dress orders from ******* (an online clothing store). I had to return many of the items due to incorrect sizing. This was a fairly large order and box totaling $2225.47 in clothing returns to *******. ******* asked that I return this large box return through **** via a prepaid packing label. I provided the package with the return label attached to **** on 3/30/24. The package still has not arrived back to ******* after almost a month since returning. I contacted ******* and they said that until the package arrives at their warehouse they are unable to refund my $2225.47 return! I went to **** and they said that Pitney Bowes formerly known as Newgistics, picked up my package on 4/1/24, but there has been no tracking updates on the whereabouts of my package since 4/8/24 when it was noted leaving a facility in Lockport, IL. I tried contacting Pitney Bowes via their customer service line, but was told by the customer service representative that they cannot speak to me about the whereabouts of my package I have returned via them, but only ******* can. However, ******* reported that they cannot contact Pitney Bowes regarding this matter when a customer is sending a package back to them. Pitney Bowes has refused to speak to me further about the whereabouts of my very expensive package. To add to the issue, since this return has not been processed in a timely manner I was charged $70 in interested on my credit card waiting for this large refund to be returned and issued back to my original credit card. I just want my package to arrive back to ******* in a safe and timely manner so that I can receive the refund I need. I am getting married in November and cannot afford to lose out on $2225.47 just because someone lost my package for my returned bridal dress items. Please help me locate my package and ensure that it is delivered to ******* safely. My **** tracking number is **** **** **** **** **** **** ***
Business Response
Date: 04/29/2024
***** *** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******* ******** ** ******* *** *********** ** ***** ********** ******** **** ********
Hello, thank you for reaching out regarding returns parcel **************************.
I understand this is a very important parcel and apologize for any inconvenience caused.
An internal investigation determined the parcel was correctly processed by our facility and shipped forward to the merchant's returns facility.
Our contacts reached out to the merchant retailer directly, informing them of your parcel and the high value associated to this return. We've been assured that a member of their Customer Care Team will reach out to you for further follow-up & resolution.
Please allow a few days for the Customer Care representative to contact you at the phone number & email provided in your original inquiry.
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:04/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a postage machine from PB. Received the machine and set it up. It's been connected to the internet from the first day. Tried to load postage but realized that we need to load funds to a Prepaid account using a bank transaction or ACH and not credit card. Ok, I didn't know that before, but not a problem. Have been trying to use their deposit option on the account but keep getting an error. Worked with my IT to be sure the machine stays connected to the account. I got that resolved, but still get the same error when I try to add funds to the account. My problem is with PB's support. I opened a case with tech support. Tech support transferred the case to accounting and closed my tech support case. Accounting closed my case after telling me I need to update my credit card and posted instructions. The credit card payment only works on their SendPro side, not the machine side. Since they closed the case, I can't respond that my issue isn't on the SendPro account, but rather the machine. I had to open another case and now I wait another day in hopes that they can get me an answer. I've called for support and get directed to the website and told to open a case online. I've had the machine for a week and still can't use it. I'm paying a monthly service for something I cannot use nor get assistance with.Business Response
Date: 04/22/2024
* ***** ********* ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** **** ** **** *** *** *** ********* ** ********** *** *** * ******** **** ********
I am in receipt of BBB complaint: ********.
Thanks for contacting Pitney Bowes. Please Chat in online with our sendpro team and they will assist you to resolve refill issue for sendpro meter. The contact number is ###-###-####.
Please click on the mentioned link to know more about your account details online.
**************************
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:04/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for some garments with a decently reputable merchant on 4/4/2024 and the merchant shipped it out within 24 hours after I placed it. I then received the tracking number through ****, and I saw it listed Pitney Bowes as the shipment partner. It shows Pitney Bowes receiving the parcel on 4/5 at their ***** *********** ** facility then that it departed this facility on 4/6 and **** has been "awaiting item" since then. It is now 4/16 and the status has not changed at all and **** has not received the item. Pitney Bowes own tracking website just shows the same thing, but they seem to be pushing back the "expected delivery" every few days. Last week it said "Arriving by 4/12" and now it says "Arriving by 4/16" but I'm very doubtful, I'm sure it will update to 4/19 later today. The garments I purchased were for an upcoming trip I'm taking on 5/1 so it's time sensitive. I am in awe with how many other folks have this exact experience listed here on BBB. The merchant had listed shipping taking 3-5 days originally and now it's saying 6-16 days so I'm concerned my parcel has just been lost or stolen after reading a lot of these and I'm just a few states away so there shouldn't be this long of delay. My tracking number is ********************************** for reference.Business Response
Date: 04/22/2024
***** ********* ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** *** *** * ******** **** ********
I am in receipt of BBB complaint: ********.
Thank you for contacting Pitney Bowes regarding parcel ID **********************************, from client ******. We have researched this parcel and show it did encounter a delay between processing centers. This delay has been resolved and the parcel has continued on its way to the customer. The latest update is shown departing our ******** ** facility on 18 April. Please accept our apologies on behalf of all parties involved. Should the customer need any further assistance, their merchant can escalate the issue through the proper support channels.
Thank you,
Respectfully,
Benjamin T*******
Client Support AnalystCustomer Answer
Date: 04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:04/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes lost several of my packages. My tracking numbers are: ********************************** ********************************** ********************************** ********************************** ********************************** In total, there were 6 orders that were lost. How do you lose this many packages all at once? I am looking for this to be investigated. The orders were shipped out at the end of February and beginning of March. It’s now mid April and I still don’t have my packages. They have all been sitting at the same spot for over a month now.Business Response
Date: 04/17/2024
***** **** ******* ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ****** ***** **** ******** ** **** *** ********* ** ***** *** *** * ******** **** ********
I am in receipt of BBB complaint: ********.
Thank you for contacting Pitney Bowes on behalf of Ms. Jones regarding the parcels below shipped from client *******. We have researched these barcodes *********************************************************************** *********************************** **********************************). We have investigated the issue and note that all parcels were shipped from our ************ ** hub using Amazon Air to reach **** and the customer location in ******. Unfortunately, The parcels have not updated after their respective ship dates from the hub.
Due to the length of time since the last update on these parcels, we do not expect to see further updates. On behalf of all parties, we apologize for the inconvenience this has caused. We must request that Ms. Jones follow up with ******* for further assistance according to their internal procedures.
Thank you
Respectfully,
Benjamin T*******
Client Support AnalystCustomer Answer
Date: 04/19/2024
Complaint: ********
I am rejecting this response because there hasn’t been any investigation in how the 4 different packages were lost at once. The response was vague and was sent in a day. No investigation was done in tracking down the packages. Have the packages actually left the Pitney Bowes facility?
Sincerely,
****** *****Business Response
Date: 04/25/2024
***** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ****** ***** **** ******** ** **** *** ********* ** ***** *** *** * ******** **** ********
I am in receipt of BBB complaint: ********.
Thank you for contacting Pitney Bowes on behalf of Ms. ***** regarding the parcels below shipped from client *******. We have researched these barcodes *********************************************************************** *********************************** ***********************************. We have investigated the issue and note that all parcels were shipped from our ************ ** hub using Amazon Air to reach **** and the customer location in ******. Unfortunately, The parcels have not updated after their respective ship dates from the hub.
Due to the length of time since the last update on these parcels, we do not expect to see further updates. On behalf of all parties, we apologize for the inconvenience this has caused. We must request that Ms. ***** follow up with ******* for further assistance according to their internal procedures.There is nothing more Pitney Bowes can do. We have closed this case.
Thank you
Respectfully,
Benjamin T*******
Client Support AnalystInitial Complaint
Date:04/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The **** ** ****** acct #********** have been under contract since at least 2008 with Pitney Bowe. We contacted them March 2023 to pick up the machine we were no longer using. They stated they would. When they did not I called again and they stated our contract was not up until 06/29/2023 and that the lease fee of $147.33 had to be paid that would cover until 06/29/2023. that invoice was received by email on October 5th 2023. We made that payment check ******* October 13, 2023. We still have the machine which has not been in use since January of 2023. They are now saying we need to pay additional quarterly payments before they can pick it up. The **** ** ****** acct ********** did not renew the contract. It is like a vicious circle trying to get them to pick up and stop billing us.Business Response
Date: 04/17/2024
* ***** *** ******* ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** **** ********* *** * * ******* ** ********** *** *** * ********
Dear *******,
I am in receipt of BBB complaint: ********
The client’s lease is up and being terminated. We are waiving the three invoices billed after End of Lease.
********** 147.33
********** 147.33
********** 147.33
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:04/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order at **** *** **** ***** and it was shipped promptly. It hasn’t moved since 4/3 from the PB location and should have been delivered today but **** has not received the package. Tracking # ******************************Customer Answer
Date: 04/10/2024
It looks like the package has started moving and tracking was updated today.Business Response
Date: 04/11/2024
***** *** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** *** ****** **** ******* **** ** ** **** ******* ** ***** ********** ******** **** ********
Thank you for contacting Pitney Bowes regarding parcel ******************************.
The tracking has been updated online. The parcel has an estimated delivery date of April 14, 2024.
There are no issues with the delivery of this parcel, the parcel is updating and moving through the network as it should.
Thank You,
Rebecca
Client Advocate TeamCustomer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:04/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with a ******-based beauty website, **************************/, on 2/21/2024. The company shipped my order from a warehouse in ***** via the shipping company ******* on 2/26/2024 and provided me with tracking number ************. Since 3/6/2024, this tracking information has said this: "2024-03-06 20:04 (***** *****, Arrived Shipping Partner Facility, ******* Awaiting Item." Knowing international orders take longer, I waited to contact ****** *** *****, but e-mailed them on 3/27/2024 inquiring if they had any further information or knew if my order had left ***** yet. They were very responsive and contacted ******* and ******* informed them that there was a delay at their partnered warehouse due to orders from other ******* dropship websites and could not provide a timeframe on when my order would arrive. They did, however, let ****** *** ***** know that the partner company that current has my order is Pitney Bowes and that my order has been sitting at their warehouse in ***** ***** ** and the **** tracking number is: **************************. I have tried contacting Pitney Bowes but their website has 0 customer service contact information and refers you to contact the website you purchased from. I tried calling the number I have for our business account at my job and was told the same thing. I also tried contacting **** for help and was told they can't do anything since it's not in their possession yet. It is not ****** *** *****'s fault this is happening and something needs to be done to change how this Pitney Bowes warehouse operates. It should never take a month to process an order and hand it off to ****. I still don't have this order and it's been sitting 1 state away from me for over a month. I have had nothing but negative experiences with Pitney Bowes both professionally at my work and personally. Please help.Business Response
Date: 04/09/2024
***** ** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******* ******* **** ********** *** *** ** ********* ** ***** ********** ******** **** ********
Thank you for contacting Pitney Bowes regarding parcel **********************************.
We have investigated this with our internal teams. Unfortunately, they were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the item is unlikely to progress further toward its destination. We recommend that the consumer contact their merchant for further assistance through their internal processes.
Thank You,
Rebecca
Client Advocate Team
Business Response
Date: 04/09/2024
***** ** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******* ******* **** ********** *** *** ** ********* ** ***** ********** ******** **** ********
Thank you for contacting Pitney Bowes regarding parcel **********************************.
We have investigated this with our internal teams. Unfortunately, they were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the item is unlikely to progress further toward its destination. We recommend that the consumer contact their merchant for further assistance through their internal processes.
Thank You,
Rebecca
Client Advocate Team
Business Response
Date: 04/09/2024
***** ** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******* ******* **** ********** *** *** ** ********* ** ***** ********** ******** **** ********
Thank you for contacting Pitney Bowes regarding parcel **********************************.
We have investigated this with our internal teams. Unfortunately, they were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the item is unlikely to progress further toward its destination. We recommend that the consumer contact their merchant for further assistance through their internal processes.
Thank You,
Rebecca
Client Advocate Team
Customer Answer
Date: 04/09/2024
Complaint: ********
I am rejecting this response because:It is unacceptable that a package that was in your possession went missing and you take 0 responsibility for it. Your business practices and customer service need to change drastically!
Sincerely,
******* *******Customer Answer
Date: 04/09/2024
Complaint: ********
I am rejecting this response because:It is unacceptable that a package that was in your possession went missing and you take 0 responsibility for it. Your business practices and customer service need to change drastically!
Sincerely,
******* *******Customer Answer
Date: 04/09/2024
Complaint: ********
I am rejecting this response because:It is unacceptable that a package that was in your possession went missing and you take 0 responsibility for it. Your business practices and customer service need to change drastically!
Sincerely,
******* *******Business Response
Date: 04/11/2024
***** *** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******* ******* **** ********** *** *** ** ********* ** ***** ********** ******** **** ********
Thank you for contacting Pitney Bowes regarding parcel **************************.
Unfortunately, they were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the item is unlikely to progress further toward its destination.
We recommend that the consumer contact their merchant for further assistance through their internal processes.
Pitney Bowes does consider this matter resolved, as there is nothing additional we can do to assist.
Thank You,
Rebecca
Client Advocate Team
Business Response
Date: 04/11/2024
***** *** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******* ******* **** ********** *** *** ** ********* ** ***** ********** ******** **** ********
Thank you for contacting Pitney Bowes regarding parcel **************************.
Unfortunately, they were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the item is unlikely to progress further toward its destination.
We recommend that the consumer contact their merchant for further assistance through their internal processes.
Pitney Bowes does consider this matter resolved, as there is nothing additional we can do to assist.
Thank You,
Rebecca
Client Advocate Team
Business Response
Date: 04/11/2024
***** *** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******* ******* **** ********** *** *** ** ********* ** ***** ********** ******** **** ********
Thank you for contacting Pitney Bowes regarding parcel **************************.
Unfortunately, they were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the item is unlikely to progress further toward its destination.
We recommend that the consumer contact their merchant for further assistance through their internal processes.
Pitney Bowes does consider this matter resolved, as there is nothing additional we can do to assist.
Thank You,
Rebecca
Client Advocate Team
Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only since knowing the business will not do anything to correct the issue. I would like this complaint posted on your site for other consumers to hopefully discourage anyone from doing business with them.
Sincerely,
******* *******Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only since knowing the business will not do anything to correct the issue. I would like this complaint posted on your site for other consumers to hopefully discourage anyone from doing business with them.
Sincerely,
******* *******Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only since knowing the business will not do anything to correct the issue. I would like this complaint posted on your site for other consumers to hopefully discourage anyone from doing business with them.
Sincerely,
******* *******Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Sir, I hope this message finds you well and in good spirits. My name is **** ********** and I am reaching out for your assistance regarding a package that is critical to the **** trade-in program, which, as per the latest updates, seems to have encountered an issue while under the care of Pitney Bowes. Summary of the Situation: On February 17, I entrusted **** with a package containing a valuable device intended for the **** trade-in program. This package, bearing the tracking number 9267 6901 0079 6421 4282 30, was subsequently handled by Pitney Bowes as the agent for the **** pickup. According to the tracking information available to me, the package was in transit as of February 21. Unfortunately, there have been no further updates since then, leaving the current whereabouts of this package unknown. Request for Assistance: This device not only holds monetary value but is also pivotal for the completion of my trade-in transaction with ***** The absence of any progress or update on this package has left me in a difficult position, prompting me to seek your direct assistance. Could you please guide me on how to proceed or whom to contact within your organization to inquire further about this package? Your support in this matter would be immensely appreciated and would greatly assist in alleviating my concerns. Attached Documentation: Enclosed with this email, you will find the pertinent tracking information, which I hope will aid in the investigation of the package’s current status.Business Response
Date: 04/17/2024
***** *** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** **** ********* ** ***** ********** ******** **** ********
Thank you for contacting Pitney Bowes regarding parcel: ******************************This parcel weighted 0.49lbs, with the following dimensions (14.96"L 10.59"W 0.67"H) and was returned to **** Facility (**** ****** **) on February 21, 2024.
Kindly contact your retailer **** for further assistance and resolution according to their internal processes.
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:04/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes keeps charging for equipment we don't have and has not provided refund of unused postage for over seven month.Business Response
Date: 04/08/2024
***** *** ******* ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** *** * ***** ** ********** ** ********** *** *** * ******** **** ********
I am in receipt of BBB complaint: ********
Update on this case, ********.
Would like to inform you that your unused funds of $905.47 have been found and have been credited to your reserve account ********.
Please fill out refund request form on the website so then you'll get a refund on your unused funds. Or you may open link below for the refund request form.
******************************************************************
Please note once asked for an account type, please choose postage by phone (8 digits) and add this account number: ********. Once completed with confirmation number, you will receive your refund check within 10-15 business days.
Please let us know if you're able to fill out the refund request form and please provide your confirmation number, for us to confirm it.
Thank you,Business Response
Date: 04/08/2024
***** *** ******* ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** *** * ***** ** ********** ** ********** *** *** * ******** **** ********
I am in receipt of BBB complaint: ********
Update on this case, ********.
Would like to inform you that your unused funds of $905.47 have been found and have been credited to your reserve account ********.
Please fill out refund request form on the website so then you'll get a refund on your unused funds. Or you may open link below for the refund request form.
******************************************************************
Please note once asked for an account type, please choose postage by phone (8 digits) and add this account number: ********. Once completed with confirmation number, you will receive your refund check within 10-15 business days.
Please let us know if you're able to fill out the refund request form and please provide your confirmation number, for us to confirm it.
Thank you,Business Response
Date: 04/08/2024
***** *** ******* ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** *** * ***** ** ********** ** ********** *** *** * ******** **** ********
I am in receipt of BBB complaint: ********
Update on this case, ********.
Would like to inform you that your unused funds of $905.47 have been found and have been credited to your reserve account ********.
Please fill out refund request form on the website so then you'll get a refund on your unused funds. Or you may open link below for the refund request form.
******************************************************************
Please note once asked for an account type, please choose postage by phone (8 digits) and add this account number: ********. Once completed with confirmation number, you will receive your refund check within 10-15 business days.
Please let us know if you're able to fill out the refund request form and please provide your confirmation number, for us to confirm it.
Thank you,Customer Answer
Date: 04/08/2024
Complaint: ********
I am rejecting this response because: I have filled Pitney Bowes out multiply times and have been rejected each time. This is just another stall on their end to give me the refund. They do anything different, they do not try to figure out why this is failing on their end.I have attached the last request and rejection.
Sincerely,
***** *****Customer Answer
Date: 04/08/2024
Complaint: ********
I am rejecting this response because: I have filled Pitney Bowes out multiply times and have been rejected each time. This is just another stall on their end to give me the refund. They do anything different, they do not try to figure out why this is failing on their end.I have attached the last request and rejection.
Sincerely,
***** *****Customer Answer
Date: 04/08/2024
Complaint: ********
I am rejecting this response because: I have filled Pitney Bowes out multiply times and have been rejected each time. This is just another stall on their end to give me the refund. They do anything different, they do not try to figure out why this is failing on their end.I have attached the last request and rejection.
Sincerely,
***** *****Business Response
Date: 04/12/2024
Dear Stewart,
I am in receipt of BBB complaint: ********
Update on this case, ********.
Client called me directly and has confirmed he got his refund.
Thank you,Business Response
Date: 04/12/2024
Dear Stewart,
I am in receipt of BBB complaint: ********
Update on this case, ********.
Client called me directly and has confirmed he got his refund.
Thank you,Business Response
Date: 04/12/2024
Dear Stewart,
I am in receipt of BBB complaint: ********
Update on this case, ********.
Client called me directly and has confirmed he got his refund.
Thank you,Customer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Money has been refunded.
Sincerely,
***** *****Customer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Money has been refunded.
Sincerely,
***** *****Customer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Money has been refunded.
Sincerely,
***** *****Initial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not get an invoice in feb... had a balance of $117 and they charged me $41 for a one month late fee......... how is this possible to charge so much for one month...???Business Response
Date: 04/08/2024
* ***** *** ******* ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ***** * ***** ******** **** *** * **** ****** ** ********** *** *** * ******** **** ********
I am in receipt of BBB complaint: ********.
Amount Waived: $41.00
Reason: BBB ********
Negotiation: NO
Case# 36870068
Purchase Power account ****************
Thank you,
Missi B******
Advocate
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