Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 550 total complaints in the last 3 years.
- 166 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a package stuck at a sorting center in *******, ******* for a week and a few days. It usually doesn't take this long to get a package processed and moved on to ****. The tracking number is 42******************************08. And I also have a PB package in ************ and only the shipping label has been created and it never moved for a few days and never made it to ****. I should have had my packages by now. The second tracking number is 94*********************
Business Response
Date: 09/13/2023
********* ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ********* ***** ** ***** *** *** * ******** **** ********
Thank you for contacting us about your parcel **********************************. I see the parcel was last scanned on Aug 18 in *******, ** with no updates since.
Your parcel barcode was forwarded to our Facilities team for further investigation. Our ******* team conducted a sweep of the facility; however, the subject parcel was not located. A search of our electronic databases also did not provide any additional information. Unfortunately, we have no further updates to share with you.
Kindly follow up with your merchant retailer directly for further assistance. We sincerely apologize for the inconvenience caused by the lack of available updates.
Respectfully,
Rebecca
Client Advocate Pitney BowesInitial Complaint
Date:08/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My insurance agency has been in contract with Pitney Bowes for years. We have terminated the contract with all bills paid after trying to terminate for the last year. Contract was terminated 8/16/2023. On Aug 19th they drafted three payments and on Aug 22 draft one payment totaling 292.71. Never have I authorized any draft. I ask for Pitney Bowes to send me the signed authorized draft form on file and they could not provide this. I ask for a manager and was put on hold for over an hour. Large companies should not be able to take advantage of small businesses. Please help in this matter.Business Response
Date: 08/24/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** *** * **** ** ******** ** ********** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
You can consider this case resolved. Please let us know if there are any further questions.
Respectfully,
Benjamin T*******
Client Support Analyst
Global Ecommerce
Mauricea,
Client AdvocateBusiness Response
Date: 08/24/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** *** * **** ** ******** ** ********** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
You can consider this case resolved. Please let us know if there are any further questions.
Respectfully,
Benjamin T*******
Client Support Analyst
Global Ecommerce
Mauricea,
Client AdvocateBusiness Response
Date: 08/24/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** *** * **** ** ******** ** ********** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
You can consider this case resolved. Please let us know if there are any further questions.
Respectfully,
Benjamin T*******
Client Support Analyst
Global Ecommerce
Mauricea,
Client AdvocateCustomer Answer
Date: 08/29/2023
Complaint: ********
I am rejecting this response because:
I am the authorized user for this account. I never signed a draft authorization. A signature must be on file to authorize a draft. Thank you for the refund. Also I have received a another bill for cancellation fees. Please write off the amount, as I will not pay for canceling the account.
Sincerely,
***** *******Customer Answer
Date: 08/29/2023
Complaint: ********
I am rejecting this response because:
I am the authorized user for this account. I never signed a draft authorization. A signature must be on file to authorize a draft. Thank you for the refund. Also I have received a another bill for cancellation fees. Please write off the amount, as I will not pay for canceling the account.
Sincerely,
***** *******Customer Answer
Date: 08/29/2023
Complaint: ********
I am rejecting this response because:
I am the authorized user for this account. I never signed a draft authorization. A signature must be on file to authorize a draft. Thank you for the refund. Also I have received a another bill for cancellation fees. Please write off the amount, as I will not pay for canceling the account.
Sincerely,
***** *******Business Response
Date: 09/08/2023
***** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** *** * **** ** ******** ** ********** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there are any further questions.
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
***** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** *** * **** ** ******** ** ********** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there are any further questions.
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
***** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** *** * **** ** ******** ** ********** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there are any further questions.
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
Sept. 8thh, 2023
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution Specialist
29 Berlin Rd.
Cromwell, CT 06416
417 S MAIN ST
MULLINS, SC 29574-3113
Re: BBB # ********
Dear Stewart,
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there are any further questions.
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
Sept. 8thh, 2023
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution Specialist
29 Berlin Rd.
Cromwell, CT 06416
417 S MAIN ST
MULLINS, SC 29574-3113
Re: BBB # ********
Dear Stewart,
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there are any further questions.
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
Sept. 8thh, 2023
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution Specialist
29 Berlin Rd.
Cromwell, CT 06416
417 S MAIN ST
MULLINS, SC 29574-3113
Re: BBB # ********
Dear Stewart,
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted the money on their checking account is because their prepay account was setup on schedule pay deposit amounting to $60.00 and a low dollar amounting of $20.00. Funds have been credited back. There is a credit on the clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice ********** in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there are any further questions.
Mauricea,
Client AdvocateCustomer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Customer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Customer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:08/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes will not call me regarding my account. They are over charging me and won't respond to the case files I send. You can't get them on the phone ###-###-#### it just hangs up on you. I have a lease and they added charges on t hat were not in lease and the postge is over charge every month. 1. Over charge on lease not told would be. 2. Postage is being charged a over usage charge that makes no since. It's postage I have a $800 limit and the bill was $439. with over usage charge. 3. You can't get them on the phone. You call corporate and they send you back to the same promt that hangs up. $. They say use live chat and it is unavailable.Customer Answer
Date: 08/22/2023
Missy from Pitney called and helped me get the issues fixed.Initial Complaint
Date:08/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed 2 packages on the same day (7/27/2023) to ********* with return labels supplied by *********. These 2 items have a combined value of about $2200. The tracking of the packages shows that they were picked up by the agent which is Newgistics. They have not moved since then and have not been received by *********. ********* will not help me with the shipping issue or lost packages. I can not reach anyone in Newgistics. I want them to find the 2 packages and deliver them to *********. If they have been lost or stolen while in Newgistics hands I want to be reimbursed for these items. Thank you very much. **** ***** *******Business Response
Date: 09/08/2023
********* **** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** **** ***** ******* * ****** ** ****** ******* ** ***** *** *** * ******** **** ********
Thank you to the consumer for reaching out about the two ********* returns parcels.
**** confirms the parcels were collected from the ****** ****** **** ****** on 7/28; however, they have not yet been delivered to a Pitney Bowes facility. As the two parcels have not reached our network, we regret that we are unable to provide any further information.
We have forwarded your inquiry to our ********* team of contacts and requested they contact you directly. You may also contact the retailer directly for prompt assistance & resolution.
We apologize for the inconvenience caused by the lack of available updates on your parcels.
Respectfully,Rebecca
Client AdvocateCustomer Answer
Date: 09/08/2023
Complaint: ********
I am rejecting this response because:I submitted my Pitney Bowes/Newgistics tracking information.
The tracking shows that a Pitney Bowes “agent” received both packages 6 weeks ago.
If they have not arrived at a facility in 6 weeks Pitney Bowes has lost those packages while in their hands, destroyed those packages or abandoned them somewhere on a truck. The value of these items is $2160.The response completely ignored my request which was to LOCATE and DELIVER those packages.
Pitney Bowes/Newgistics has thousands of bad reviews.
The company is completely failing at what they are being paid to do.I will never purchase from ********* again because they use Pitney Bowes/Newgistics for their return labels.
**** ***** *******Business Response
Date: 09/20/2023
********* ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** **** ***** ******* * ****** ** ****** ******* ** ***** *** *** * ******** **** ********
Unfortunately, we are unable to assist further. Per the initial response, **** confirmed the parcels were collected from the ****** ****** **** ****** on 7/28; however, they have not yet been delivered to a Pitney Bowes facility. As the two parcels have not reached our network, we regret that we are unable to provide any further information.
We have forwarded your inquiry to our ********* team of contacts and requested they contact you directly. You may also contact the retailer directly for prompt assistance & resolution.
We apologize for the inconvenience caused by the lack of available updates on your parcels. Pitney Bowes does consider this matter resolved.
Respectfully,
Rebecca
Client Advocate Pitney BowesCustomer Answer
Date: 09/28/2023
Complaint: ********
I am rejecting this response because:The packages (value = $2100) are IN THE HANDS of your company (Pitney Bowes) for two and a half months.
YOU have not delivered those packages to your facility.
Therefore you are attempting to ignore the fact that YOU have lost, destroyed or stolen the contents.
Your company is mismanaged. I will never shop at ********* again because Pitney Bowes mishandles their returns.
Sincerely,
**** ***** *******Business Response
Date: 10/02/2023
******* **** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** **** ***** ******* * ****** ** ****** ******* ** ***** *** *** * ******** **** ********
Hello, thank you for reaching out about your parcel.
We appreciate your feedback and have forwarded the feedback onto the appropriate team.
Respectfully,
Rebecca
Client Advocate Pitney BowesInitial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a pair of ***** tennis shoes and the Pitney bowes third party shipper that usually works with **** didn’t deliver my package there also is no way to get ahold of these people i have read numerous complaints about this but **** said that there is nothing they can do as this is their shipper. Also being asked by **** to wait 30 days for a refund because of it I am very angry.Business Response
Date: 08/16/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******** ******* **** ****** ** ******** ** ***** *** *** * ********
**** ********
The consumer did not provide a tracking number for the package.
We are unable to assist without the tracking number.
Respectfully,
Rebecca
Client AdvocateInitial Complaint
Date:08/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After years of being a loyal customer, we had to cancel our account with Pitney Bowes at the end of the lease term in March of 2023. We followed all the instructions and unloaded $82.48 in unused postage from the meter before we returned it. Pitney Bowes charged us $54.00 for the box to return the meter which we paid immediately by credit card. The unused postage was supposed to be refunded to us. In Pitney Bowes' email of 4/25 (see uploaded files), we were told that we would receive the refund in between 10 days. As of today, after numerous emails and 2 cases, which were both closed by Pitney Bowes without satisfactory response, we still have not received the refund. One email claims that it would be refunded to our account, or credit card. One claims that the refund was sent by check. Another claims that the refund was issued to our purchase power account. As the uploaded screenshot shows, there is a $0 balance in our Purchase power account, and the last transaction was in December 2022. NOBODY has so far provided any proof in form of a check number or bank deposit. We would like to get reimbursed for the unused postage which came out of our checking account. Attempts to call lead to nowhere because the automated system ends the call immediately after providing links to Pitney Bowes' website help. We are not able to talk to a live person in billing or elsewhere. This is not a way to treat customers. We understand that we are dealing with a large company but we also would like to receive our money back.Business Response
Date: 08/24/2023
We are reaching the clients refund check in the amount of $82.48
Kindly,
Missi B******
Client Advocate
Customer Answer
Date: 08/25/2023
Complaint: ********
I am rejecting this response because:I do not understand what Pitney Bowes means with "We are reaching the clients refund check in the amount of $82.48." Are they going to send a refund check now? Please clarify. Thank you.
Sincerely,
******* *****Business Response
Date: 09/07/2023
********* **** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** **** ********* ** ***** ******* ***** *** ******* ** ******** ** ***** *** *** * ******** **** ********
In reviewing the clients Purchase Power account, the refund check was issued on April 25, 2023. The check was in the refund amount of $82.48. The address we sent the refund check to was:
********* ******* *** ******* ** ******* ** *****
Can the client please check their records and verify the refund check was not received and/or cashed? We are showing the refund check was sent to the client.
Respectfully,
Rebecca
Client AdvocateCustomer Answer
Date: 09/08/2023
Complaint: ********
I am rejecting this response because:We never received a check from Pitney Bowes. Despite many calls and messages stating that we never received a check, and even asking for a check number, Pitney Bowes could never provide that information. After many different responses, we were told that the refund was deposited into our Purchase Power account. However, there is nothing in our account. When we asked for more information, they just continued to close the case and stated again that it was in our Purchase Power account. If Pitney Bowes did send a check, can they please provide a check number and review THEIR account that it was cashed? Because we do not have it.
Sincerely,
******* *****Business Response
Date: 09/19/2023
********* ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******* ***** *** ******* ** ******** ** ***** *** *** * ******** **** ********
The refund was issued via check – and the check was cashed May 3, 2023. The check number ********. The amount of the refund check was $82.48.
The refund check was sent to:
****** *** ********** *** *** ******* ** ******** ** *****
Pitney Bowes does consider this matter resolved.
Respectfully,
Rebecca
Client Advocate Pitney BowesCustomer Answer
Date: 09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and thank you for the information. Now that we have been provided the check number, we can further investigate.
Sincerely,
******* *****Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company did not advise when the free trial was ending, and was never clear on the high rates it was monthly. We were under the impression that it was $30.00 per month and we were charged $94.00 out of the blue, when we’ve used this machine 3 times and funded our postage. We are disputing this charge and would like to cancel this service effective immediately.Business Response
Date: 08/10/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ******** ******** ***** ****** ** ****** **** ** ***** *** *** * ******** **** ********
Attached is the client’s rental invoice. The invoice period is for 3 months of service, hence why the total is $94.80. The billing period is from August 5th – November 4th, 2023.
Should the client like to continue with the termination of the rental agreement please contact our support center at ###-###-####. The other option is to create a case online for the termination of the rental agreement at ********************.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:08/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package has been at the ***** ********** warehouse since July 21st and it's now two weeks overdue. Tracking # **** **** **** **** **** **** ** I'd like to know it is has been lost so I can file a claim.Business Response
Date: 08/10/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ****** ******* ***** ******* ** **** ********** ** ***** *** *** * ******** **** ********
Package with tracking # **** **** **** **** **** **** ** is scheduled to be delivered Saturday, August 12th.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WRITING TO REQUEST FOR THE REINSTATEMENT OF PURCHASE POWER ACCOUNT #****************Business Response
Date: 08/14/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ****** *** *** * ***** ** *** **** *** ***** ** ***** *** *** * ******** **** ********
Garman will need submit a credit application for the Purchase Power line of credit.
Previously, the client had their line of credit suspended and sent to 3rd party collections due to lack of payment.
Respectfully,
Rebecca
Client AdvocateInitial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We would like to stop using Pitney Bowes' service, but were told that we need to pay the remainder of the cost of the lease, even if we stop using it 3.5 years before the end of the contract. Our office was contacted during the Covid-19 Pandemic and told that our machine needed to be updated in order to continue use. This apparently started a new 5-year contract, which in fine print does state that "you may not cancel for any reason." I think the terms are unreasonable and I never heard of a company that does business like this. Such an unreasonable statement shouldn't just be in the fine print. We did not realize what we were signing up for. If we cancel now, we will owe over $4,000 in cancellation fees.Business Response
Date: 08/03/2023
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I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Pitney Bowes considers this matter closed.
Mauricea,
Client AdvocateBusiness Response
Date: 08/03/2023
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I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Pitney Bowes considers this matter closed.
Mauricea,
Client AdvocateBusiness Response
Date: 08/03/2023
****** **** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ***** **** **** ** ****** ******* ** ********** ****** ****** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Pitney Bowes considers this matter closed.
Mauricea,
Client AdvocateCustomer Answer
Date: 08/03/2023
Complaint: ********
I am rejecting this response because: Even though it's true that we signed the contract and the terms state in fine print that we can't cancel, I still think it's unusual business practice to require the entire fee, and it is well known that most people don't read the fine print. If you're going to hold someone to a $5000+ contract for 5 years, you should make it very obvious that that's what they're agreeing to. This contract was signed during covid when most of our staff wasn't even in the office. I myself was not aware of this contract, and I see that our executive director, who supposedly signed the contract, has his name spelled wrong multiple times on the contract. Therefore, I'm assuming that he isn't actually the one who signed it, and we were pushed into this new contract without realizing the consequences.
Sincerely,
******** *****Customer Answer
Date: 08/03/2023
Complaint: ********
I am rejecting this response because: Even though it's true that we signed the contract and the terms state in fine print that we can't cancel, I still think it's unusual business practice to require the entire fee, and it is well known that most people don't read the fine print. If you're going to hold someone to a $5000+ contract for 5 years, you should make it very obvious that that's what they're agreeing to. This contract was signed during covid when most of our staff wasn't even in the office. I myself was not aware of this contract, and I see that our executive director, who supposedly signed the contract, has his name spelled wrong multiple times on the contract. Therefore, I'm assuming that he isn't actually the one who signed it, and we were pushed into this new contract without realizing the consequences.
Sincerely,
******** *****Customer Answer
Date: 08/03/2023
Complaint: ********
I am rejecting this response because: Even though it's true that we signed the contract and the terms state in fine print that we can't cancel, I still think it's unusual business practice to require the entire fee, and it is well known that most people don't read the fine print. If you're going to hold someone to a $5000+ contract for 5 years, you should make it very obvious that that's what they're agreeing to. This contract was signed during covid when most of our staff wasn't even in the office. I myself was not aware of this contract, and I see that our executive director, who supposedly signed the contract, has his name spelled wrong multiple times on the contract. Therefore, I'm assuming that he isn't actually the one who signed it, and we were pushed into this new contract without realizing the consequences.
Sincerely,
******** *****Business Response
Date: 08/09/2023
****** **** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ***** **** **** ** ****** ******* ** ********** ****** ****** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Client is risking third party collection. See attached contractual lease. Pitney Bowes considers this matter closed.
Mauricea,
Client AdvocateBusiness Response
Date: 08/09/2023
****** **** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ***** **** **** ** ****** ******* ** ********** ****** ****** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Client is risking third party collection. See attached contractual lease. Pitney Bowes considers this matter closed.
Mauricea,
Client AdvocateBusiness Response
Date: 08/09/2023
****** **** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ***** **** **** ** ****** ******* ** ********** ****** ****** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Client is risking third party collection. See attached contractual lease. Pitney Bowes considers this matter closed.
Mauricea,
Client AdvocateCustomer Answer
Date: 08/09/2023
Complaint: ********
Why does the message say that we're risking 3rd party collection? We've paid all our bills, as far as I know.
Sincerely,
******** *****Customer Answer
Date: 08/09/2023
Complaint: ********
Why does the message say that we're risking 3rd party collection? We've paid all our bills, as far as I know.
Sincerely,
******** *****Customer Answer
Date: 08/09/2023
Complaint: ********
Why does the message say that we're risking 3rd party collection? We've paid all our bills, as far as I know.
Sincerely,
******** *****Business Response
Date: 08/24/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ***** **** **** ** ****** ******* ** ********** ****** ****** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Client is risking third party collection. See attached contractual lease. Pitney Bowes considers this matter closed. This is is the final response and the client again is risking third party collections.
Mauricea,
Client AdvocateBusiness Response
Date: 08/24/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ***** **** **** ** ****** ******* ** ********** ****** ****** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Client is risking third party collection. See attached contractual lease. Pitney Bowes considers this matter closed. This is is the final response and the client again is risking third party collections.
Mauricea,
Client AdvocateBusiness Response
Date: 08/24/2023
****** ***** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** ***** **** **** ** ****** ******* ** ********** ****** ****** *** *** * ******** **** ********
I am in receipt of consumer complaint # ********
Pitney Bowes does not automatically renew contractual leases. The contract was signed, and the client stated she read the terms and conditions. The client states "We did not realize what we were signing up for." Pitney Bowes cannot police clients. The client was given the settlement process for canceling a contractual lease. The meter has been used and the contract is valid.
If the client would like to cancel, we can proceed with a settlement letter. Client is risking third party collection. See attached contractual lease. Pitney Bowes considers this matter closed. This is is the final response and the client again is risking third party collections.
Mauricea,
Client Advocate
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