Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pitney Bowes Inc. has 183 locations, listed below.

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• 

  Pitney Bowes Inc.

  3001 Summer St Stamford, CT 06905-4317

  
• 

  Pitney Bowes

  230 W Monroe St Ste 1150 Chicago, IL 60606-4805

• 

  Pitney Bowes

  660 4th St San Francisco, CA 94107-1618

• 

  Pitney Bowes

  395 Oyster Point Blvd Ste 310 South San Francisco, CA 94080

• 

  Pitney Bowes, Inc.

  830 Carlingford PL Lithonia, GA 30058-9055

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Pitney bowes many years ago for my postage needs for business. I eventually cancelled the service and returned all the equipment. I had a balance due and was making payments. Over the years as I have made payments, I noticed that my balance never went down. I have a credit line of $1000 even thought I cancelled service. Every month I am being charged a $39.00 over limit fee and finance charges over $100 which consist of 22.75%apr and 0.062% daily periodic rate. This is worse than a credit card! Not sure what the laws are but feel the charges are too much. Would like to settle.

  

  Business Response

  Date: 12/09/2024

  Hello *********,

  Thank you for contacting Pitney Bowes, I have arranged for a member of our team to reach out to you discuss and make a plan to settle. 

   

• Initial Complaint

  Date:12/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our postage meter suddenly stopped working about a month ago, and after many, many attempts at contacting Pitney Bowes, they finally sent us a refurbished meter that also DOES NOT WORK! Two support cases and many labor hours later, the issue is still not resolved. If, on the occasion, we are fortunate enough to actually talk to a live person at Pitney Bowes, they are full of empty promises, with absolutely no follow through. They won't respond to the case thread online, or return the calls after promising numerous times that they will call back in 1 to 3 hours. Moreover, they required us to spend $122 on a printing cartridge, only to find out that it doesn't work either! Then they tried to make us spend even more on a cleaning kit to clean the refurbished unit that THEY just shipped us. Today, I spent a ridiculous amount of time waiting for a "supervisor" to take my call, and then he hung up on me. Case numbers are ******** and ********. The only remedy I am seeking is to be released from the lease without cost to our nonprofit organization. I would rather buy stamps at the post office and stick them on all our outgoing mail than deal with the disastrous customer service at Pitney Bowes.

  

  Business Response

  Date: 12/03/2024

  Lease ******** is due to end on March 29, 2027.  We have Case ******** open for a technician to come onsite and repair the meter.  There is a recent order for Pitney Bowes ink, but please note that we cannot guarantee any ink from another company will work in the meter.  

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUSINESS IS NOT SENDING RETURN LABEL AND BOX SO OUR OBSOLETE MAIL MACHINE CAN BE RETURNED. PITNEY BOWES IS HOLDING $693.47 THAT IS IN THIS MACHINE. THE MACHINE MUST BE RETURNED IN THEIR BOX WITH THEIR LABLE SO WE CAN GET OUR REFUND OF $693.47 THAT IS IN THIS MACHINE. WE HAVE TRIED FOR OVER A MONTH TO GET SOMEONE TO RESOLVE THIS ISSUE. THE POST OFFICE DEEMED THIS MACHINE AS OBSOLETE AS OF JUNE 30, 2024. THE MACHINE WILL NO LONGER WORK AND OUR FUNDS ARE HELD BY PITNEY BOWES IN THIS MACHINE. WE NEED THE RETURN LABEL AND BOX TO RETURN THIS OBSOLETE MACHINE. WHEN THE MACHINE IS RETURNED THE DOCK WILL SEND IT TO THE WAREHOUSE AND SOMEONE FROM PITNEY BOWES WILL NEED TO RETRIEVE THE FUNDS. PITNEY BOWES WILL THEN TRANSFER THE FUNDS FROM THE MACHINE TO OUR ACCOUNT AND THEN THEY WILL CUT US A CHECK IN THE AMOUNT OF $693.47. I BELIEVE YOU MUST RETURN THE MACHINE BY THE END OF DECEMBER. I HAVE NO CLUE. I DO KNOW I NEED THEIR LABEL AND BOX TO RETURN.

  

  Business Response

  Date: 11/19/2024

  We have opened Case ******** to request return materials to be sent so the meter can be returned.  Once the meter is returned Pitney Bowes will remove the funds from the meter and a refund request can be completed.  

  Customer Answer

  Date: 11/19/2024

  Attached is all correspondence that has been sent to Pitney Bowes.

  Customer Answer

  Date: 11/19/2024

  I don't know how to add additional information so I will type it out. First call was made on October 10, 2024 - ***** ** Customer Service - she stated that she needed to transfer me to someone else as the account would need to be cancelled and she could not handle that.  I was transferred to the Tech department.  Giselle from the Tech Department wanted me to disconnect the machine and then rehook it up. Explained that was all tried already.  The machine will not do anything, it obsolete it will not download anything.  Transferred to RoseAnn in Billing Department.  She stated that I would need to return the machine.  Pitney Bowes would send me a label and box to return the machine.  When the machine was received on the dock it would then be given to the warehouse and someone would retrieve the funds from the machine and put them into our account.  We would then receive our refund of $693.47. I then contacted Pitney Bowes on October 21, 2024 and stated once again the issue and that I needed the label and box to return this machine.  October 22, 2024 I contacted Pitney Bowes once again and stated this is now the 4th time I am requesting a label and box to return this machine and get my funds of $693.47 returned to us.  Mani responded that he needed more information.  I once again provided the account number and serial number of the machine.  Since I received no response from anyone at Pitney Bowes after that, I sent a letter dated October 28, 2024 to *** **** ********** supposedly head of Pitney Bowes.  No response from him.  November 5, 2024 I sent another request to Pitney Bowes support once again stating the issue and requesting a label and box to return this machine so we can get our funds returned.  November 18, 2024 - sent another request for label and box.  I then filed a complaint with The Federal Complaint Department and a compliant with Better Business Bureau as you were listed on the ********** website.  There is no way to speak with a live person.  Everything is via internet.

   

  

  Business Response

  Date: 11/21/2024

  We are working on Case ******** to request return materials to be sent so the meter can be returned. Then the funds will be removed from the meter and a refund request can be completed.

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We canceled our contract having paid all invoices. Pitney Bowes then tried to invoice us AGAIN. They sent us a new meter we did not request. We removed postage from the machine we sent back and now they will not send a refund that we have requested many many times. You can never reach a live person & if you do by chance get a live person after several attempts & after calling several numbers they can't speak English. Worst customer service EVER. I'm pretty sure this is a scam business.

  

  Business Response

  Date: 11/19/2024

  Refund request has been submitted and is being processed.  Case ******** is open to ensure the refund is approved and sent out.  

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/3/2022 I attempted to cancel. A case was opened but I couldn't access the information. It said that case had been closed. In the chat it mentions cancelling over the phone as the primary way to cancel. Is this to prevent a paper trail of cancellation attempts?

  

  Business Response

  Date: 11/18/2024

  We do not see any attempts to cancel the account since this chat conversation on 3/3/2022.  You can create a case online by signing into ********** or speak with Client Relations and you will receive email updates and confirmation of your case either way.  You can also review the status of a case created via phone, website, or chat on the Pitney Bowes website.  

• Initial Complaint

  Date:11/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/23 we requested that one of our lease contracts with Pitney Bowes be terminated as of the contract end date, which was 5/9/2024. I have attached proof of this interaction with Pitney Bowes and on 3/1/2023 we returned the leased equipment . They failed to close the account, and erroneously charged us as if the contract had been renewed. Despite multiple attempts to have this rectified, Pitney Bowes refuses to refund invoice #**********. We simply want to be refunded the amount of the referenced invoice.

  

  Business Response

  Date: 11/18/2024

  The notes for Case ******** on 8/23/2022 indicate that the meter is not being used and is broken, but the lease was not terminated.  There was an offer to transfer the call to Technical Support but this was declined and someone from the office would call for support later.  The notes from Case ******** on 2/23/2023 refer to the cancellation of Lease **********.  Case ******** from 10/22/2024 was opened to complete the cancellation of Lease **********. 

  Customer Answer

  Date: 11/18/2024

  
  Complaint: ********
  
  Please see the previously attached case document. It is very clearly a request to cancel the lease, which Pitney Bowes did not do. Their references to offering technical support are not shown, nor is there any mention of the office calling them back. We intended to cancel the lease, hence why the equipment was returned.

  For reference, I have copied the text below.

  Case # ********
  
  Closed
  last updated
  23 Aug 2022
  Subject
  Termination
  Initial Details
  Client called in to cancel the account.
  Account number: **********
  Contract number: **********
  EOD: 09-MAY-2024
  Reason: NO LONGER NEEDED.
  
  Sincerely,
  ******* ****

  

  Business Response

  Date: 11/20/2024

  While the email intends to cancel the lease this was not completed, and there are two different leases involved.  For goodwill Pitney Bowes will waive the $48.02 and offer a refund or credit on the account.  Please advise if you would like to apply those funds to a different invoice or a refund.  

  Customer Answer

  Date: 11/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please apply the $48.02 as a credit to the account.

  Sincerely,
  ******* ****

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get ahold of Pitney Bowes to find out why our credit card was charged 6 times on October 22,2024 to the amount of $578.28. Every phone number either is disconnected or will not go thru. I have had live chats, no answer, emails do not go thru ..the email address id not found. I need HELP ! Our Pitney Bowes account number is **************** Our business is ****** ******** ***

  

  Business Response

  Date: 11/08/2024

  Hello *****, 

  There was an outstanding balance of $578.28 made up of 6 invoices (Invoices #********** ********** ********** ********** ********** **********) for your lease agreement, on 10/21 our collections team called the number ending in **** and spoke to **** ******** who confirmed she was the AP. **** agreed to make payment for outstanding invoices over the phone and paid with credit card. 
  You are able to access these invoice via your online account. 

   Laura  

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i cancled a serivce contract i have a confirmation email with a case number and i recived a bill. The case number is no longer active and i can not get in contact with person who handles this

  

  Business Response

  Date: 11/04/2024

  Hello ******, 

  Upon review invoice 1026309338 is your annual charge for your maintenance of your ***** **** **** ****, contract number **********.

  Case ******** terminated your Sendpro subscription contract you held with us, contract number **********.

  These are 2 separate contracts, if you would like to terminate your maintenance contract please let us know. 

  Thank you 
  Laura

   

  Customer Answer

  Date: 11/04/2024

  tell them to cancle the contract... This is rediculous they did not post the right case on their support log. 

• Initial Complaint

  Date:11/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tracking was uploaded on October 11th 2024 with some updates to tracking for the following days. As 10/19/24 arrived the package arrived at a random airport with no tracking nor did it say what city & state it was in. Now stuck wherever with no updates, I would like to know if my package is even going to be delivered seeing as it's been over 2 weeks with no updates or new info to work with.

  

  Business Response

  Date: 11/07/2024

  We have checked the details and see that the parcel was delivered on November 2nd by the carrier ***. The tracking number is ******************.
  *****************************************************************************************
  Regards,
  PB Client Support

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contract with Pitney Bowes ended in 2022 but we continued to use their services until June of 2024 which is when we terminated their service. All invoices were paid in full and an over payment of one invoice plus unused postage was refunded to our agency in July of 2024. Recently we began receiving a notice of one unpaid invoice for $33.32. I contact PB advising that the account was closed and paid in full. After making this inquiry they have added 4 additional invoices in the last 12 days totaling $166.60 showing IMMEDIATE ACTION REQUIRED TO AVOID COLLECTIONS. I opened another case with their specialist team showing that we do not, nor did we at the time of termination have an active contract with them. Our previous contract was dated May 25, 2017 for the duration of 63 months, and expired in 2022. I am seeking the BBB assistance to get this account with Pitney Bowes closed and all open invoices removed. I have pages of documentation and copies of communication with Pitney Bowes from 2017 when signing the contract and through the years with their gross negligence of accounting errors. Some of this documentation is attached and more can be provided if necessary to support my case. Sincerely, ********* ***** - Office Manager ******** ********* ******

  

  Business Response

  Date: 11/11/2024

  Hello Christine 

  Thank you for contacting us, please accept my apologies in this crossover. 
  I can see you meter was return and contracts have all been terminated, I have also raised credits for the invoices that were outstanding, there is now nothing outstanding on your account. 
  
  Kind regards 
  *****

  Customer Answer

  Date: 11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****