Complaints

This profile includes complaints for All Pets Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  All Pets Club, Inc.

  1167 N Colony Rd Wallingford, CT 06492-1739

  
• 

  All Pets Club, Inc.

  479 E Main St Branford, CT 06405-2933

  
• 

  All Pets Club, Inc.

  361 Boston Post Rd North Windham, CT 06256-1114

  
• 

  All Pets Club, Inc.

  405 Queen St Southington, CT 06489-1823

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a dog from All Pets Club 1-9-2025. The animal has congenital issues which are outlined in vet report sent with this complaint. There is a warrantee for this issue which the pet store wont accept. I've already spent a bit of money with vets to verify health issue that they wont accept. am at a road block with them.

  Business Response

  Date: 05/20/2025

  Thank you for bringing your concerns to our attention. We are truly sorry to hear about the health issues **** is experiencing, and we understand how upsetting this situation must be.
  At All Pets Club, the health and well-being of our animals is our top priority. We do offer a health warranty for congenital conditions, and we aim to honor this warranty whenever the terms are met.
  After reviewing your concern, including the documentation you've submitted, we would like to clarify a few points. Our warranty requires that any health condition be diagnosed and confirmed by a licensed veterinarian within the specified warranty period, and that the documentation clearly states the issue is congenital in nature.
  In reviewing the veterinary documentation you provided, we noted that while the report raises a suspicion of a congenital neurological condition (such as cerebellar hypoplasia), it does not include a definitive diagnosis. The report explicitly states that advanced testing (such as an MRI) would be required to confirm the condition. As our warranty requires a clear, confirmed diagnosis of a congenital issue by a licensed veterinarian, which we also need for the breeder.
  Darcy sent your documents to the main office last night and asked for further review.  We will reach to the breeder and try to come up with some sort of amicable solution to help resolve this since we do not have a definitive diagnosis, We absolutely want to resolve this matter fairly.
  Thank you again for your feedback. We are committed to providing quality service and ensuring our customers and pets are well taken care of. We will be back in touch with you by Friday the latest.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Pets Club advertised my dog as a ********. They charged $3000. plus $500, plus in charges and fees to "meet the warrantee". I asked specifically about the parents, breeder, etc. I was assured of the breed. I completed a DNA test and my dog is 8 breeds. I reached out to the store, who followed up with the breeder. The breeder admitted to not knowing the breed of the mother. II spoke with the owner and was offered a small refund, or a larger refund if I returned the dog and signed an NDA. I was told he would speak to the manager and get back to me and they never did.

  Business Response

  Date: 02/27/2025

  Dear ******,
  Thank you for bringing your concerns to my attention. I apologize for the loss of communication regarding your complaint

  .DNA testing analyzes a dog's genetic material to determine its breed composition, health risks, and ancestry. Some tests can detect breeds down to as little as 1 percent of ancestry. The ******* **** **** a designer breed, is essentially a smaller version of an ******* *****.
  DNA testing can reveal an ancestry breed breakdown for the ******* **** ***, including breeds such as ******* *****, ******** *****, and ******** ******, which were used to develop the ******* **** ***. ************ DNA components can include ****** ****** ********, ******* and Alaskan Malamute. Most DNS tests can detect ancestry breeds back 3 to 8 generations. I do acknowledge the ***** showing up in the ancestry line which validate your concerns. 

  Customer satisfaction is important to us. However, we do not offer a warranty for DNA testing due to its complexity, especially for designer (mixed) breeds.
  ****** is a very beautiful pup and is well taken care of in a loving home. We are not requesting a return. I feel it’s not good for ****** or your family.

    I will have the office process a check for reimbursement this week as discussed with the owner.   I wish you and your family a lifetime of happiness together with Oliver. Thank you for your patience and understanding-I truly appreciate your willingness to work through this with us.

  Kind Regards,
  Ed F*******

  
  

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after purchasing my dog, he was diagnosed with Giardia, a condition that has been persistent since the time of purchase. Despite repeated treatments, my dog has never tested negative for Giardia—it has always been present. However, All Pets Club has refused to provide a full reimbursement for the stool samples and medications required to treat this condition. They have only agreed to partial reimbursement up to a specific date, citing that my dog could have been "reinfecting himself" by eating his own feces, based on information from his medical records. This is despite the fact that Giardia was never cleared from the dog and has been present since purchase. Additionally, I have learned that Lonnie Graber, the breeder listed for my dog, does not hold a **** breeding license, which is a requirement for legally breeding dogs under *********** state law. Stating that only dogs that come from **** licensed breeders could be sold. The failure of All Pets Club and the breeder to adhere to these regulations is concerning, and it is critical that these standards be enforced to protect consumers and animals alike.

  Business Response

  Date: 11/17/2024

  Dear Madison,

    We sincerely apologize for the continuing issue with your puppy. We understand your frustration. I have requested the information of medical records for review. We will be reaching out to you shortly with a resolution to resolve your concerns.  I have also attached ****** ********  **** inspection report on July 17th 2024 to reinsure you he is licensed and compliant **** Breeder.  

  Customer Answer

  Date: 11/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will admit that I knew better than to shop at All Pets Club as I know their puppies are from puppy mills. I am a person who speaks out against puppy mills but as the age old story goes, I went in for something unrelated and fell in love with a sweet puppy named "******", a small "*******" (****************) puppy. "******'s" puppy ID was: ********* as her breeder was **** ***** of ** ******* ****, a known puppy mill breeder in *** They also frequently have puppy IDs beginning in "**" which is for ******* ****** of ******* ************** out of ** who was publicized in the ******* 2021 report on the ** puppy mill pipeline.
  
  As I acknowledged, I knew better but this sweet little princess was meant to come home with me. I arrived home with "******" around 5pm on 07/06/24. By 4am on 07/07/24, I was bringing her to my first of two emergency animal hospitals as she was coughing excessively, one episode of vomiting and she began having neurological episodes as evident by rocking her head.  The first animal hospital I went to with her expressed concerns of kennel cough and recommended an inpatient stay to have her on IV fluids and antibiotics. They were unable to equip this due to her being contagious and being under staffed.I paid $636 and went to the second animal hospital. 
  
  Upon arriving at the second emergency hospital, the vet approached me after examination and asked "How attached are you to this dog?" They were appalled at the condition she was in and stated that this was often seen with puppy mill dogs. I told them to do what they needed to help her. I called *** and spoke to a manager named Tyler who instantaneously insisted that it was hypoglycemia or that she got into something. I explained I was with her the entire time. He proceeded to state that she likely got into *** as his dog had and the behaviors I was explaining aligned with his experience. I explained to him that this was not possible and had the animal hospital perform a drug screening that was negative. I called Tyler back and relayed this information.
  
  At this juncture, he told me to stop continuing with testing and that I could return her and let "their vet handle it." I told Tyler that I did not want to return her and wanted her to receive the correct treatment to feel better. He said they could only get her vet care if she was returned and in their ownership. After the emergency veterinarians concerns about my poor puppy's prognosis, I did not trust that they would not euthanize her out of convenience. I declined his offer. I spent an additional $1770.63 at the second emergency vet and worked diligently with family to help her get through the next twenty-four hours as the emergency vet said this period would be critical.
  
  I went to my primary vet office on 07/10/24 where the covering veterinarian witnessed "******" experiencing a neurological episode and recorded it on video so we have it to provide to a neurologist. I have videos as well of her experiencing neurological episodes from 07/07/24. I paid an additional $733.27 so her liver bile acids and specialized blood test could be conducted to try to identify what was going on. This was all in addition to paying $2,200 to purchase her and the added fees that they included ($39.99 for microchip registration, $24.99 for vaccinations and $34.99 for rabies). I have no regrets in purchasing "******" as she is a sweet angel baby who is going to be trained as a therapy dog for my group multidisciplinary counseling practice.
  
  My mother contacted Tyler at my request and with my consent to try to be refunded her purchase price or to be refunded the veterinary cost up to her purchase price as it is what is stated will be done in their contract and is their legal obligation due to **** pet lemon law. Tyler was rude to my mother and talked over her on the phone. He has made several excuses as to why they will not refund us. I have requested to talk to the owner (I believe his name is John and I had spoke with him before at a puppy mill hearing that he was act and he seemed diplomatic and amendable). I have not received a refund or contact from the manager.
  Tyler has requested a document stating that the neurological episodes are genetic/hereditary when they are idiopathic and the doctors are uncertain of the etiology. Tyler is trying to say that "******" had presented as a "normal puppy" prior to coming home with us yet several employees including the manager Jake (WHO IS INCREDIBLE) stated she was low-key and often "let people hold her for a prolonged period of time."
  I will never support an *** again. I knew better and will never make the same mistake. I am hoping they can do the morally and legally right action by refunding me for what was an immensely traumatizing and scary experience for both myself and "******." 

  Customer Answer

  Date: 09/15/2024

  I will admit that I knew better than to shop at All Pets Club as I know their puppies are from puppy mills. I am a person who speaks out against puppy mills but as the age old story goes, I went in for something unrelated and fell in love with a sweet puppy named "******", a small "*******" (****************) puppy. "******'s" puppy ID was: ********* as her breeder was **** ***** of ** ******* ****, a known puppy mill breeder in **. They also frequently have puppy IDs beginning in "**" which is for ******* ****** of ******* ************** out of KS who was publicized in the ******* 2021 report on the ** puppy mill pipeline.

  
  As I acknowledged, I knew better but this sweet little princess was meant to come home with me. I arrived home with "******" around 5pm on 07/06/24. By 4am on 07/07/24, I was bringing her to my first of two emergency animal hospitals as she was coughing excessively, one episode of vomiting and she began having neurological episodes as evident by rocking her head.  The first animal hospital I went to with her expressed concerns of kennel cough and recommended an inpatient stay to have her on IV fluids and antibiotics. They were unable to equip this due to her being contagious and being under staffed.I paid $636 and went to the second animal hospital. 

  
  Upon arriving at the second emergency hospital, the vet approached me after examination and asked "How attached are you to this dog?" They were appalled at the condition she was in and stated that this was often seen with puppy mill dogs. I told them to do what they needed to help her. I called *** and spoke to a manager named Tyler who instantaneously insisted that it was hypoglycemia or that she got into something. I explained I was with her the entire time. He proceeded to state that she likely got into *** as his dog had and the behaviors I was explaining aligned with his experience. I explained to him that this was not possible and had the animal hospital perform a drug screening that was negative. I called Tyler back and relayed this information.

  
  At this juncture, he told me to stop continuing with testing and that I could return her and let "their vet handle it." I told Tyler that I did not want to return her and wanted her to receive the correct treatment to feel better. He said they could only get her vet care if she was returned and in their ownership. After the emergency veterinarians concerns about my poor puppy's prognosis, I did not trust that they would not euthanize her out of convenience. I declined his offer. I spent an additional $1770.63 at the second emergency vet and worked diligently with family to help her get through the next twenty-four hours as the emergency vet said this period would be critical.
  

  I went to my primary vet office on 07/10/24 where the covering veterinarian witnessed "******" experiencing a neurological episode and recorded it on video so we have it to provide to a neurologist. I have videos as well of her experiencing neurological episodes from 07/07/24. I paid an additional $733.27 so her liver bile acids and specialized blood test could be conducted to try to identify what was going on. This was all in addition to paying $2,200 to purchase her and the added fees that they included ($39.99 for microchip registration, $24.99 for vaccinations and $34.99 for rabies). I have no regrets in purchasing "******" as she is a sweet angel baby who is going to be trained as a therapy dog for my group multidisciplinary counseling practice.

  
  My mother contacted Tyler at my request and with my consent to try to be refunded her purchase price or to be refunded the veterinary cost up to her purchase price as it is what is stated will be done in their contract and is their legal obligation due to CT's pet lemon law. Tyler was rude to my mother and talked over her on the phone. He has made several excuses as to why they will not refund us. I have requested to talk to the owner (I believe his name is John and I had spoke with him before at a puppy mill hearing that he was act and he seemed diplomatic and amendable). I have not received a refund or contact from the manager.

  Tyler has requested a document stating that the neurological episodes are genetic/hereditary when they are idiopathic and the doctors are uncertain of the etiology. Tyler is trying to say that "******" had presented as a "normal puppy" prior to coming home with us yet several employees including the manager Jake (WHO IS INCREDIBLE) stated she was low-key and often "let people hold her for a prolonged period of time."

  I will never support an *** again. I knew better and will never make the same mistake. I am hoping they can do the morally and legally right action by refunding me for what was an immensely traumatizing and scary experience for both myself and "******." 

  Business Response

  Date: 10/08/2024

  Dear *********,

        We sincerely apologize for all the stress and aggravation that this issue with ****** has caused you and your family.  We work extremely hard with our breeders, staff and puppies to prevent occurrence's like yours. We know that ****** has one of the best pet parents she could ever have.  Thanks for submitting the rest of the Veterinary documents you had to Andrew yesterday.  We are sorry that all the test ****** has been through have been inconclusive. This must be just as frustrating for you. Rest assured, we are committed to resolving this issue without a diagnosis per the warranty. We will be processing a check per warranty..  We wish you and ****** a full and happy life together.  

  Customer Answer

  Date: 10/16/2024

  Please mark this as resolved. I received the refund from ***. Thank you for all of your help!

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-23-2024 I purchased a 37 gallon ********** column Aquarium. I brought it home, filled it with water, and discovered that it had a bad seam on the front panel of the aquarium. They are giving me a hard time with making a return within the 30 day return policy they have, I was told the representative they work with from ********** would have an answer by the following day, and am now being told I will not hear back until April 3rd at the earliest I have called daily, with their response each time being they haven’t heard back yet and I am being given the run around. I have original receipt, packing materials and it is in the exact condition I purchased it in.

  Business Response

  Date: 04/02/2024

  Hi *****,

    I apologize for the delay it took to get a decision from the manufacture representative.  Almost all of the aquatic glass tanks, filters and heaters require the consumer to contact the manufacture directly for all warranty claims.  Since this was not a leak but a possible defect the manager acted on your behave to get a replacement for you without you having to deal with ********** directly.  Unfortunately our representative was on vacation and took a few days longer than usual.  He has contacted us  and has authorized us to exchange the tank. We will also handle sending back the one you are using now.  Thank you for your patients. 

   

   

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a puppy on 11/4 and on 11/5 took the puppy to the emergency vet clinic. Then again on 11/6 for now coughing and runny nose. The puppy also had blood in her stool. We have medication for giardia since he tested positive. When we called all pets they will only reimburse for medication and test if positive. The total vet cost was over $600. On 11/6 we called them and would pay for test and medication. The vet wanted to do the xray and I was not in a position financially to pay an additional $500.00 on top of the other test. All Pets negligence should be responsible for paying for the respiratory xray. Which they refused to do so and only offered us 199.99 for test and medication. If this is how they do business there license should be revoked.

  Business Response

  Date: 11/07/2023

  Hello Mr *******,

     We apologize for the experience you are having with your new puppy.      I see there has been several calls over the past few days with 3 different employees who spoke to your wife.  Andrew will be a good point of contact to make it less confusing. He has already talk to your wife today. We understand how stressful this can be.   We are here to help. 

   

  Thank You

  Customer Answer

  Date: 11/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive contacted the buisness about this w nothing done. They sold me on 2 seperate occasions 2 sick Guinea pigs who infected my innocent 3 year child,healthy Guinea pig & cat. I know someone who works there and they are KNOWINGLY selling these animals sick. I returned one that had scabs and bites so bad all over the poor thing it was disgusting. I’ve been shrugged shoulders at literally by the store manager & the way they are going to possibly let these animals sit in a cage and suffer without people knowing they are sick is SICK! The vet bills I’ve paid & riding my home of mites ON TOP OF MY CHILD BEING INFECTED WOTH RINGROOM FUNGUS & MITES is ridiculous & heartbreaking! To the community of single parents trying to enjoy getting their children an animal this experience has been horrible and so sad for these animals. I’m sure nothing will be done , but the living conditions of these animals before & in store is wrong. They’re dirty, a million together in one small cage, all from different areas (as I was told by staff) is the reason for spreading of germs like this. They should open they’re eyes and at least LOOK at these pets you can see they’re sick. It’s just sad that this store is bulk buying these animals most likely at a cheap price and that’s why they’re sick due to gross living conditions before hand. This is just wrong and they should all realize this community doesn’t want or need a petstore selling animals to families that are sick. I’m going as far as I can with this and will not stop until something is done to validate and try to make this situation better. It’s just sad I’ll never purchase another animal or membership and will be telling everyone I come in Contact with to Do the same.

  Business Response

  Date: 08/30/2023

  Dear *******,
   I sincerely apologize for the experience you are having with the Guinea Pigs and the dismissive attitude of one of the managers. We have always had a strict policy that nothing can go home if it is showing any signs of an illness. There are occasions when the pet goes home and not showing signs of illness at the time of sale but comes down with a problem. The staff is supposed to be here to help you not ignore you. I hope that you will encourage the employee friend you mentioned who told you that we have staff knowingly selling sick animals to reach out to me.  If we have some of the staff doing this, we need to immediately address them. The Guinea Pigs should be in our large 4x6 foot pens not in small cages. I am not sure what cages they would be using but if so there is no reason for that.  We do not buy in bulk; the price is the same from the breeder if we buy one or ten. They are also USDA Licensed and inspected.   I see your sale for one Guinea Pig on your account on 6/1/2023 in our system. I know you mentioned you had purchased two but for some reason one is showing up.  I will reach out to you because I hope to get more input from you so we can properly rectify the situation, so it does not happen again. Again, sorry for the aggravation this has caused.
  Kind regards,
  Ed F*******

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** and I purchased a Puppy from All Pets Club at their ************ ** store. Prior to picking up the puppy they were under quarantine as their was evidence of loose stool by one of the puppies in the room. They had their Vet check out the puppies and one was removed. Are an additional few more days of waiting we were able to pick up the puppy. He had diarrhea, soft stool, and was vomiting from the day we picked him up. As required we brought him to our vet who tested his poop and his result came back positive for Giardia. He had no other contact with other dogs when we brought him home and All Pets Club did not conduct complete testing to determine we received a healthy puppy. As a results we have spent almost $2,000.00 for testing, medication, specialty dog food and a trip to the VET ER because of excessive vomiting. We received a small check from them for $150.00, which is nothing close to what we sent to try and get our puppy back to good health. We are simply asking for them to pay us for the bills we incurred which totaled $1,602.39. These would not have occurred if we received a healthy puppy.

  Business Response

  Date: 08/22/2023

  We sincerely apologize for your experience you are having with your new puppy.  I see you took her home on 6/30/2023.  You mentioned that he had diarrhea, soft stools and vomiting from the day you picked him up. I see the first Veterinary check up was on 7/24/2023.  I apologize but I do not have anything prior to that date for Veterinary care invoices from you that was done in the first 25 days. Can you please send that over to us and we can take care of that for you.  On 08/01/2023  I see a emergency visit and the Diagnosis was Suspect Gastroenteritis.    The most common cause of acute gastroenteritis in dogs of all ages is dietary indiscretion – the tendency of dogs to eat without discrimination. This could include table scraps, garbage, toys, clothes, cat poop and organic material, to name just a few. This is why we asked for the Veterinary certificate stating this condition was from the time of sale.  If you can get that letter and submit this over we will reimburse you for the service.  You may fax that direct to ###-###-#### 

   Thank You

  Customer Answer

  Date: 08/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The Emergency visit results were not conclusive as it could have been a number of factors of which Giardia was not eliminated but also not conclusive. After trying a variety of recommended home dietary methods (with boiled chicken and white rice) while waiting to get into a VET for his first check up (which is not easy to get in 20 days) their was no improvement.  Once diagnosed with Giardia, he was put on medication and after a few days had excessive vomiting of mucus.  We called our Vet who recommended we go to the VET hospital to test for PARVO and potentially have an xray performed.  What I find remarkable is now that he has tested negative for Gardia, he has not vomited and his stool is very normal.  My point is if the store new that there was a suspect dog in the same room (that had diarrhea) as others (including ours) why were tests not performed for Giardia and Parvo on all those puppies, which should have resulted in All Pets keeping the puppy until the issue had a negative result. However it may be that All Pets elected to take the least expensive solution: Pass it on to the buyer.  Shame on you
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 09/03/2023

  I have not heard any updates since I rejected Pets Club's response - can you please fill me in on any progress made.  Thank you

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased 3-21-23 puppy whom i named ****** since ****** had first vet appt he was severly manuroshed - 2.3 pounds yorkipoo (should of been 7 pounds) since his first appt - he has had a severe virus - cough - wont eat - i have since been tube feeding him with a syrange. i contacted the all pets club in ******** and they did nothing and just said they filed the paper work. I SINCE then have spent 3 visits in less than a week dealing with the coughing and infection - pills for his cough and now he is getting blood work today and an xray. They sold me an etreamly sick puppy and wont get back to me. my vet bills are now at almost 700.00 and im still in warrenty.

  Business Response

  Date: 03/31/2023

  Dear *********,

  We apologize for the health situation that has developed with ****** and hope he recoups quickly.  I called the ******** location and spoke to Caitlyn and she told me she spoke to you yesterday.  I asked her to make sure she follows through and gets your reimbursement for the warranty out in a timely matter. She will be going over all the medical bills submitted pertaining to the illness with the manager.   I will follow through with them on this. Any further questions or bills please reach out directly to the store at ###-###-#### and you can ask for Luis, Dave or Caitlyn.

  Thank You

  Ed F*******

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 4:30pm on Thursday, February 9th, 2023 I went into all pets club in ********* ** and found 2 of the dog cages in the back covered in blood and feces. There were many dogs in the cages with it. The feces was mixed with blood and blood was dripped all inside throughout the enclosure. There was a worker back there that tapped on the glass twice to make the puppies stop liking it. I went to the cashier to check out and informed her of the blood and she said coldly "I'll let someone know". I called east shore health district today, Friday, and they told me they have nothing to do with them and to look for a corporate number which was not listed on any of the all pets club websites. They then said to call the *********** ****** ******* where I was told they have nothing to do with any businesses and suggest I call the store to speak to a manager. I left a voice mail and have yet to hear back. It was beyond upsetting and heartbreaking to see such a thing. I actually own a dog from there and pray she didn't go through the same thing. They should be ashamed of how they let those puppies live and deserve to be shut down over it

  Business Response

  Date: 02/14/2023

  Hi *******,

   

    I sincerely apologize for your experience you had Thursday.  This is totally unacceptable and will be rectified immediately.  I will also reach out to you today.