ComplaintsforPost University, Inc.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It’s not really a complaint but I received 4 different emails stating that there was an amount posted to my account and created a balance which would be disbursed. I asked my financial advisor and the only explanation he could provide was that my account was charged. I’m confused about this…

  

  Business response

  06/07/2023

  Thank you for providing Post University (Post) with the opportunity to review ******** ******’ concerns regarding her disbursements and the communications she received from Post.
  

  Post understands that the financial aid process may be complicated. Each student is assigned to work with a Financial Aid Advisor to assist with questions.  If the student needs further information, we courage them to speak with a supervisor for further clarification. If at any time a student has a concern, we encourage them to refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources available to escalate questions and concerns. 

  A member of our Financial Aid team will reach out to Ms. ****** to discuss her options to continue. We wish Ms. ****** success as she pursues her educational goals, and we encourage her to contact us using the University resources if she has any questions in the future.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to post last year and when it comes to disbursements would only get 531.00 took out loans and was granted all grants. Some would say my money was taken out of my loans and as well of my grants. With that being said I decided to withdrawal my post. Did all the right steps. As I was enrolled in a different school and because if post my student aide would not be posted to my other school.for this term have to pay out of pocket 3500. I would reach out to the staff and no-one would get back to me. I.honestly think they are taking the students finical aid and keeping it.

  

  Business response

  06/05/2023

  Thank you for providing Post University (Post) with the opportunity to review **** ***** *******’s concerns regarding her Federal Student Aid (FSA). Ms. ******* stated that she only received $531 from her loan and grant disbursements. Ms. ******* decided to withdraw and enroll at a new school and could not receive aid at her new school because her aid was applied to her account at Post. We reviewed Ms. ********* enrollment, ledger, and Federal Student Aid disbursements to explain the fund activity.
  Ms. ******* first enrolled in Post University beginning June 27, 2022 in the Accelerated Degree Program (ADP).  Courses in the ADP Program are offered in 8-week terms and a student is charged course tuition and receives FSA funding after the start of each term.  In Ms. ********* most recent term which began March 6, 2023, she enrolled in 6 credits and was charged $599 per credit or $3,594 plus $50 for the technology fee totaling $3,644 in charges. Ms. ******* received a total of $4,175 in FSA funding which includes Federal Pell and SEOG grants and Direct Loans. We applied her FSA funds to her charges after which her account reflected a credit of $531.  We issued the credit to Ms. ******* in the form of a stipend.
  During the term on April 17, 2023, Ms. ******* officially withdrew after which the Registrar’s Office notified Ms. ******* by email to confirm that Post processed her withdrawal in accordance with her request.  When Ms. ******* notified Post of her withdrawal, the University was required to recalculate her eligibility for funding based on the number of days she attended in the term.  As a result of this calculation, the University was required by federal regulation to return a portion of the aid she used to pay for her tuition.  We returned $2,525 to the federal government, according to their requirements.  This action resulted in Ms. ******* owing a balance to Post of $2,525.  On April 25, 2023, a Financial Solutions Advocate contacted Ms. ******* by email to arrange a payment for the balance and to offer assistance. On April 26, 2023, the Student Accounts team sent an email to provide additional contact information to discuss the account activity and balance options.  We do not have record that Ms. ******* responded to these communications.
  A member of our Financial Aid team will reach out to Ms. ******* to discuss her questions. If at any time a student has a concern, we encourage them to refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources available to escalate questions and concerns. 
  We wish Ms. ******* success as she pursues her educational goals, and we encourage her to contact us using the University resources if she has any questions in the future.

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Told owe post amount of $431. Unable to continue education and can gather my frustration . No amount was disbursed in April of 2023. The terms and credits told received are inaccurate.

  

  Business response

  06/05/2023

  Thank you for providing Post University (Post) with the opportunity to review **** ****** concerns regarding her Federal Student Aid (FSA). Ms. ***** stated that she owes Post $431 and is unable to continue her education. We reviewed Ms. ******s enrollment, ledger, and Federal Student Aid disbursements to ensure the accuracy of her funding activity.
  Ms. ***** first enrolled in Post University beginning August 29, 2022 in the Accelerated Degree Program (ADP).  Courses in the ADP Program are offered in 8-week terms with each payment period comprised of two consecutive 8-week terms.  Students are charged course tuition and receive FSA funding after the start of each term. Students must be enrolled at least half-time during the payment period to receive Federal Student Loans. If a student withdraws or does not complete the scheduled days in the payment period comprised of two consecutive 8-week terms, Regulatory Guidelines require schools to recalculate the student’s eligibility for any funds received during the period.
  Ms. ****** most recent payment period spanned January 9, 2023 to April 30, 2023. In the first 8-week term of the payment period, she enrolled in 3 credits and was charged $599 per credit or $1,797 plus $140 for the technology and electronic course materials fees totaling $1,937 in charges. Ms. ***** received a total of $3,213 in FSA funding which includes Federal Pell grants and Direct Loans. We applied her FSA funds to her charges after which her account reflected a credit of $1,276.  We issued the credit to Ms. ***** in the form of a stipend on January 27, 2023.
  During the second 8-week term of the payment period beginning March 6, 2023, our records show that Ms. ***** did not participate and as a result, Post withdrew her from the course.  As Ms. ***** did not participate, her ledger was not charged for her registered course, and we did not disburse any funds during that term.  The University was required to recalculate her eligibility for funding based on the number of days she attended in the initial term.  As a result of this calculation, the University was required by federal regulation to return a portion of the aid she used to pay for her tuition.  We returned $431 to the federal government, according to their requirements.  This action resulted in Ms. ***** owing a balance to Post of $431.  
  A member of our Financial Aid team will reach out to Ms. ***** to discuss her options to continue. If at any time a student has a concern, we encourage them to refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources available to escalate questions and concerns. 
  We wish Ms. ***** success as she pursues her educational goals, and we encourage her to contact us using the University resources if she has any questions in the future.

  Customer response

  06/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  II have been in contact with Mohela. There has been no return on my loans from Post University. In fact, they informed me that there would not be as they don't even have in repayment.
  Sincerely,
  
  **** *****

  

  Business response

  06/09/2023

  Thank you for providing Post University (Post) with the opportunity to review **** ****** additional concerns regarding her Federal Student Aid (FSA). Post’s Senior Director of Financial Aid has made several attempts to contact Ms. ***** at the phone number listed in our system records.  We encourage Ms. ***** to contact the Senior Director of Financial Aid who can review her account activity resolve her concerns.

  Customer response

  06/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  05/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So I receive payment every term from school as my school is financed by my aid and for some reason this time they out my stipend balance on hold for no reason and I currently have a 2.6 GPA and have been on time for all classes and have done great in this school for a whole year now since I started and they all of a sudden put my stipend on hold which is delaying me receive the funds to my bank and I haven't done anything wrong at all and when I call the school they are unhelpful I really need help with getting this payment and have them remove this unnecessary hold on my account and help 0 out the funds so I can receive them and this is unright and unfair

  

  Business response

  05/25/2023

  Thank you for providing Post University (Post) with the opportunity to respond to ****** ********’s concerns regarding his stipend. Mr. ******** began his most recent term on May 1, 2023. Post disbursed his federal student aid funds on May 11, 2023. May 11, 2023 is the scheduled date of disbursement included on Mr. ********’s Direct Loan Disclosure Statement sent from the U.S. Department of Education dated October 27, 2022. The disbursement date remained unchanged from the Disclosure Statement.

  On May 11, 2023, Post applied the funds to Mr. ********’s eligible tuition and fee charges as scheduled. After Post applied the funds, Mr. ********’s account reflected a credit balance.  Federal Student Aid regulatory guidance states a Title IV credit balances must be paid to the student or parent within 14 days of the date the credit was created.  Post issued the stipend on May 19, 2023, 8 days after the disbursement, which was well within the regulatory timeframe.  Mr. ******** has received all of his eligible funds for the current term.

  If at any time a student has a concern, we encourage them to refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources available to escalate questions and concerns. 

  We wish Mr. ******** success as he pursues his educational goals, and we encourage him to contact us using the University resources if he has any questions in the future.

• Initial Complaint

  05/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have asked multiple times to be removed from the call list I have over 20 voice-mail messages In the past week when asked to be removed from the call list I get hung up on

  

  Business response

  05/24/2023

  Thank you for providing Post University (Post) with the opportunity to respond to ****** ******* request.  Upon receiving a request to cease contact, Post University removes the requestor’s contact information from our system.  Therefore, we have fulfilled *** ******* request and no additional calls will be made.  

• Initial Complaint

  05/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company keeps calling me several times a week. But I’ve never signed up to share my information with them, and there is no option to remove myself from their list.

  

  Business response

  05/24/2023

  Thank you for providing Post University (Post) with the opportunity to respond to ***** ******** ** request.  Upon receiving a request to cease contact, Post University removes the requestor’s contact information from our system.  Therefore, we have fulfilled ***** ******** request and no additional calls will be made.  

• Initial Complaint

  05/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Post University calls and texts me several times a day.. I’ve never signed up nor shared my information with them, and there is no option to remove myself from their list. I do not want to receive any communication from them.

  

  Business response

  05/23/2023

  Thank you for providing Post University (Post) with the opportunity to respond to ****** ******* request.  Upon receiving a request to cease contact, Post University removes the requestor’s contact information from our system.  Therefore, we have fulfilled Ms. ******* request and no additional calls will be made.  

• Initial Complaint

  04/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I Completed all required courses on 26 February 2023 for my Bachelor degree. On 9 March I sent an email asking how I obtain my degree. Response was vague with no personal name on email. Just “Best Graduation Team” 5 April I asked again for a timeframe. Same vague response from “best graduation team” 10 April I emailed again. Another vague response from the same team. 25 April 2023. I call in and get a hold of Tabitha H********. Who tells me I am “pending dis enrollment” due to not taking any classes. There is a huge lack of communication or work ethic All I ask for is some information of a set date I can expect my bachelors degree or steps I need to take to order this.

  

  Business response

  05/05/2023

  Thank you for providing Post University (Post) with an opportunity to review David Kelsey’s concerns regarding his program completion and graduation status.  We have reviewed his information and he is in a graduated status with an effective date of March 5, 2023.  We notified him of his conferral by email on April 26, 2023.  We apologize for any confusion and congratulate Mr. ****** on the completion of his degree. 

• Initial Complaint

  04/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This company keeps calling me several times a day and now texting me. I’ve never signed up nor shared my information with them, and there is no option to remove myself from their list.

  

  Business response

  04/25/2023

  Thank you for providing Post University (Post) with the opportunity to respond to ****** ******-**********’s concerns.  Ms. ******-********** stated that she was contacted several times but did not make an inquiry to Post.  Our records show that we received an inquiry for information on April 13, 2023, from someone who provided the phone number associated with Ms. ******-**********’s communication.

  Upon receiving this request to cease contact, we immediately removed the contact information from our system.  Therefore, no additional calls will be made to Ms. ******-**********.
  

  
  

  Customer response

  04/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******-**********

• Initial Complaint

  04/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am receiving several calls a day from Post University. I have never made an inquiry to Post University! I have a Masters Degree and have no need to transact any business with Post University. Please make these annoying calls stop!!!!!

  

  Business response

  04/24/2023

  Thank you for providing Post University (Post) with the opportunity to respond to ****** ********* concerns.  ****** ******* stated that they did not make an inquiry to Post, and did not wish to be contacted any further.  Our records show that we received an inquiry for information for our Associate of Science program in Criminal Justice on March 16, 2023 from someone who provided the phone number associated with ****** ********* communication.

  Upon receiving this request to cease contact, we immediately removed the contact information from our system.  Therefore, no additional calls will be made to ****** *******.  
  

  
  

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