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Find a Location

Waterbury Veterinary Hospital has 1 locations, listed below.

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    Business ProfileforWaterbury Veterinary Hospital

    Veterinarian

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    515 Wolcott st, Waterbury, CT 06705-1240
    BBB File Opened:
    5/6/2022
    Years in Business:
    17
    Business Started:
    2/13/2007
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • JONTUPUMA, LLC
    Business Management
    • Ms. Mary McDermott, Manager
    Contact Information

    Principal

    • Ms. Mary McDermott, Manager

    Customer Contact

    • Ms. Mary McDermott, Manager

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/02/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On 07/22/2022 took my dog to see Brenda A R********* *** around 5 pm because he had diarrhea the date before, I ask to bring his stool but the receptionist told me to come in at 5 pm , Jake my 1 year old Yorkipoo last diarrhea was about 8 am but I kept the appointment so I could bring his stool to be tested, receptionist takes my dog out my car window because seen Covid-19 I haven’t seen the vet in person, she lined her customers in car with their pets, then the vet calls you to tell you that she’s going to give Jake vitamins B12 and subcutaneous fluid because she said that he was dehydrated I also told her to cut his nails, after $ 319 I took Jake home less then a 1 hour jack couldn’t walk he had three pockets of red fluids underneath his body , call next morning to tell them that Jake was not walking severe pain that he had three pockets of red fluids the receptionist told me that they were close and that pockets of fluid is the subcutaneous fluid the Vet gave him it should last 8 hours and she will have veterinary to call me back I told the receptionist I was going to a funeral, we miss the calls, Saturday I ended calling another vet that told me if jack does not get better to bring him to ****** veterinary emergency hospital, Sunday morning jack continue getting worse took him to ****** animal hospital where he received surgery for skin infection that almost caused his life. Over $10,000 dollars for surgery and wound care for 30 days. Waterbury Vet calls my house and tell me that their business insurance will call me and they did just to shout me down for 2 months just to tell me my claim was denied. Brenda R********* *** Waterbury Vet as been my 3 dogs vet for 8 years I thought she was going to own her mistakes, Also request medical records received one paper from each dog stating next vaccines no medical records, New vet requested the records also and still waiting almost 3 months…

    Customer Reviews

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    Local BBB

    BBB Serving Connecticut

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