ComplaintsforValenti Motors, Inc.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October of 2023I bought a pre owned **** ** from Valenti Morors. At the time of purchase it had a cracked windshield. As part of the purchase agreement, I was told that once a new windshield was in stock. That Valenti would pick up the vehicle at my home in ********, replace the windshield, and return the car. It is now January of 2024 and this element of the sales agreement has not been honored. The dealership made two appointments to pick up my car. On both dates, they did not appear. Subsequently, I have left many messages for both the salesman who sold me the car and his sales manager. I have received no return calls. This is the worst customer service I have ever experienced. There is something very wrong at this dealership.

  Business response

  02/06/2024

  Valenti Motors currently has the vehicle and the vehicle is repaired. The vehicle is scheduled to be returned to the customer on Wednesday Jan 7 2024.  It is never the intention to not meet customer satisfaction.  Two prior attempts to pick up the vehicle from the customer where failed due to bad weather in the area.  Pickup was scheduled for the next possible date.

   

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a new **** ** on April 28, 2023. The SOS light in the car didn't work at that time, but the dealership assured us it would be remedied. On Wednesday May 10, we dropped the car off at the dealer as the SOS light still was not working. By the end of the day on Wednesday, we had not heard a word from the dealership, so at 5pm I called and was told that they needed to keep it another day. The same thing happened on Thursday May 11. Today, Friday May 12, my husband called and was told the light still was not synched. The VIN number and the serial number for the SOS system did not match. They had to drive the car to see if it would synch and it still hadn't. They said they would clean the car, and we could come pick it up. On arrival to the dealership, we were told that if the light still didn't come on by Monday May 15, we could bring it back and they would continue to work on it. When we got in the car, the car had 1/2 tank of gas (it was full when we dropped it off) and had 387 miles on it (we dropped it off with less than 150). The car was filthy, greasy fingerprints everywhere, smells like grease, dirty floormats. The dealership can not explain to us where the car was driven. We want to be compensated for the gas, wear and tear on the car, the car cleaned and detailed, and most importantly, an explanation of where the car was driven, and who drove it.

  Business response

  05/24/2023

  Car arrived to Valenti Motors Inc with 288 miles on it.  We have attached a Guided Fault finding to support.  It shows 465km on it which converts to 288.938 miles.  The vehicle went on 2 different road tests to try and pickup a satellite  signal.  One was from Valenti Audi to the end of highway ***** * ** ******* and back to Valenti Audi.  Second road test was ** ***** ** ** **** ** ***** * ***** ** **** ** and back to Valenti Audi.  Both road tests were performed by a older retired gentleman (on our employee rooster).  He works for us doing New Vehicle Car Swaps, *** runs in and out of state, ****, ****, **, *** **** and beyond as well as road testing service vehicles that require longer drives.  Audi of American does not reimburse for mileage put on vehicles that require to be road tested to duplicate, verify, or rectify a customer stated complaint.

  To the best of our knowledge the car went back cleaned and vacuumed as we provide to all service customers.

   

  Customer response

  05/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  This is a blatant lie.  The car did not have 288 miles on it when we dropped it off.  We bought the car on April 28 and it had 17 miles on it.   We had the car for 10 days before we dropped it off at the dealer, and when we dropped it off it had less than 150 miles on it.  We received NO paperwork when we picked the car up stating what was done (let alone miles in, miles out).  We dropped the car off with a full tank of gas, and when we got it back, there was half a tank.  That speaks to a lot more than being driven the 60 miles the dealer claims.  

  They also know that the car was NOT cleaned.  It was covered in greasy fingerprints, the steering wheel was covered in grease and the floor mats were filthy (did not even have the paper mats usually put on the floor when service is done).  The whole car smelled of grease.  We called them IMMEDIATELY after picking the car up and they offered to detail the car and to fill the gas tank.  We didn't even want to drop it back off with them as they put the excessive amount of miles on it. 

  We live 2 miles from the dealer.  We will not go back to them for routine maintenance, but will go out of town to another dealer.  We will not only never recommend them to friends or family, but will review them on every forum we can, not only because of the excessive number of miles and the condition of the car when we picked it up, but because of the blatant lying they are doing.  

  
  Sincerely,
  
  *** *********

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am contacting you because I have been unable to resolve a problem with my 2021 **** ** ********** ***** ***** ** *** ****** ******** ***** **** ****************** I purchased the car in June 2021 from Valenti Audi in ********* ***********. I have tried to follow reasonable steps to get my problem resolved with no success. My problem is with the Audi radio system (MMI) which does not wirelessly connect to my phone. Below is a chronology of my attempts to get my problem corrected: • June 2021 – April – 2022 Returned to my dealer four times for this problem with no resolution. o Every time the service department found nothing wrong. Their only comment was to buy a new phone. o I bought a new phone and, of course, it did not correct the problem. • April 2022 Brought my car in again o After my car was there three days with no communication from the service department I went to the dealership to understand where they were in resolving my problem. I sat with the technician and showed him exactly what was wrong. I showed him how my phone connected correctly on the loaner I had and how it did not work on my car. He agreed and understood my issue. He indicated it might need to have the software updated and if that didn't work they would have to replace the hardware. After nine days my car was returned to me. The service department now tells me they can't fix the problem. o My car was returned and, once again, it was not repaired and I still have no idea what is being done to resolve my problem. Subsequent to getting my car back I decided it was time for me to escalate this issue. I first called Audi customer service and spoke to Rhonda. She assured me someone would get back to me that day or the next. I still have not heard from Audi. I next sent multiple e-mails to Audi customer service, Mr. Jamie D*****, my dealership owner and others within Audi that I thought could help me. ALL of these e-mails were returned to me as undeliverable. I can’t believe there is no way t

  Business response

  04/29/2022

  Good Afternoon, 

   

  Mr ***** concern was heard and investigated.  The Audi shop did duplicate his concern, after many attempts to correct the issue with the same result, we took another unit from our lot (same year, 2021) and tested the feature and received the same result.  We learned that the new model 2022 does not have this issue and works without incident.  We explained to Mr. **** that for the model 2021 this is feature is working the best it will and does work flawlessly if he uses the hard wire feature.  Our shop is reaching out to the TFM (Technical Field Manager) for Audi to see if they can provide us with any other suggeestions.  

   

  Valenti Motors 

  ********* 

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I STRONGLY URGE THE PUBLIC TO AVOID THIS DEALERSHIP AT ALL COSTS!!! THIS PLACE IS AN EMBA**ASSMENT TO THE **** BRAND! ZERO MILE WA**ANTY ON REPAIRS!! Absolutely te**ible experience with the service department at Valenti **** in *********!! I paid $2500 for an incomplete repair and was left with $1200 in additional repairs needed for engine issues that their technicians CLEARLY caused! I have all the paperwork to prove this. I dropped The car had been serviced only at **** dealers since it was purchased brand new!! SHADY BUSINESS TACTICS! Upon picking the car up the engine sounded TE**IBLE. I have this recorded on video. I brought the car back immediately and was told that some noises were "normal" and would go away after driving more. After about 40 miles of driving, the check engine light came on with codes for Intake runners stuck closed. The technicians CLEARLY forgot to hold the intake flaps in their open position when reinstalling the supercharger. The dishonesty at Valenti's service department is truly shocking. I was scammed by Valenti **** as my car is no longer drivable and I'm out of $2500! The managers and supervisors at this dealership could care less about their reputation. As an **** enthusiasts and local automotive business owner that has owned 50+ ****** over the years, this specific **** dealer should be ashamed of themselves for treating a loyal customer like myself so poorly. If they did it to me then you can bet they will do it to you. This is just how they operate. They clear engine codes after repairs and if you leave the lot, they are no longer responsible for ANY issues their own technicians cause!! I asked the service department why my car wasnt taken for a road test to assure the repair was completed properly and the response I received was "my guys don't have all day to be driving your car around" THIS DEALERSHIP IS DESPERATE FOR MONEY AND WILL ATTEMPT TO SCAM YOU TOO! 95% OF THE POSITIVE REVIEWS AT VALENTI **** IN ********* ARE FAKE!!!

  Business response

  12/16/2021

  Upon fixing Mr ******* vehicle the check engine light came on for another problem unrelated to the original repair completed.  Mr ***** reached out on a google review and we responded then as we are responding now. We would like an opportunity to coordinate with you so that we can better understand how the repair we completed was not satisfactory.  We are asking Mr. ***** to call the cu**ent service manager Ken O** to discuss .

   

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