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Business Profile

New Car Dealers

Valenti Motors, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2023I bought a pre owned **** ** from Valenti Morors. At the time of purchase it had a cracked windshield. As part of the purchase agreement, I was told that once a new windshield was in stock. That Valenti would pick up the vehicle at my home in ********, replace the windshield, and return the car. It is now January of 2024 and this element of the sales agreement has not been honored. The dealership made two appointments to pick up my car. On both dates, they did not appear. Subsequently, I have left many messages for both the salesman who sold me the car and his sales manager. I have received no return calls. This is the worst customer service I have ever experienced. There is something very wrong at this dealership.

    Business Response

    Date: 02/06/2024

    Valenti Motors currently has the vehicle and the vehicle is repaired. The vehicle is scheduled to be returned to the customer on Wednesday Jan 7 2024.  It is never the intention to not meet customer satisfaction.  Two prior attempts to pick up the vehicle from the customer where failed due to bad weather in the area.  Pickup was scheduled for the next possible date.

     

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a new **** ** on April 28, 2023. The SOS light in the car didn't work at that time, but the dealership assured us it would be remedied. On Wednesday May 10, we dropped the car off at the dealer as the SOS light still was not working. By the end of the day on Wednesday, we had not heard a word from the dealership, so at 5pm I called and was told that they needed to keep it another day. The same thing happened on Thursday May 11. Today, Friday May 12, my husband called and was told the light still was not synched. The VIN number and the serial number for the SOS system did not match. They had to drive the car to see if it would synch and it still hadn't. They said they would clean the car, and we could come pick it up. On arrival to the dealership, we were told that if the light still didn't come on by Monday May 15, we could bring it back and they would continue to work on it. When we got in the car, the car had 1/2 tank of gas (it was full when we dropped it off) and had 387 miles on it (we dropped it off with less than 150). The car was filthy, greasy fingerprints everywhere, smells like grease, dirty floormats. The dealership can not explain to us where the car was driven. We want to be compensated for the gas, wear and tear on the car, the car cleaned and detailed, and most importantly, an explanation of where the car was driven, and who drove it.

    Business Response

    Date: 05/24/2023

    Car arrived to Valenti Motors Inc with 288 miles on it.  We have attached a Guided Fault finding to support.  It shows 465km on it which converts to 288.938 miles.  The vehicle went on 2 different road tests to try and pickup a satellite  signal.  One was from Valenti Audi to the end of highway ***** * ** ******* and back to Valenti Audi.  Second road test was ** ***** ** ** **** ** ***** * ***** ** **** ** and back to Valenti Audi.  Both road tests were performed by a older retired gentleman (on our employee rooster).  He works for us doing New Vehicle Car Swaps, *** runs in and out of state, ****, ****, **, *** **** and beyond as well as road testing service vehicles that require longer drives.  Audi of American does not reimburse for mileage put on vehicles that require to be road tested to duplicate, verify, or rectify a customer stated complaint.

    To the best of our knowledge the car went back cleaned and vacuumed as we provide to all service customers.

     

    Customer Answer

    Date: 05/24/2023


    Complaint: ********

    I am rejecting this response because:

    This is a blatant lie.  The car did not have 288 miles on it when we dropped it off.  We bought the car on April 28 and it had 17 miles on it.   We had the car for 10 days before we dropped it off at the dealer, and when we dropped it off it had less than 150 miles on it.  We received NO paperwork when we picked the car up stating what was done (let alone miles in, miles out).  We dropped the car off with a full tank of gas, and when we got it back, there was half a tank.  That speaks to a lot more than being driven the 60 miles the dealer claims.  

    They also know that the car was NOT cleaned.  It was covered in greasy fingerprints, the steering wheel was covered in grease and the floor mats were filthy (did not even have the paper mats usually put on the floor when service is done).  The whole car smelled of grease.  We called them IMMEDIATELY after picking the car up and they offered to detail the car and to fill the gas tank.  We didn't even want to drop it back off with them as they put the excessive amount of miles on it. 

    We live 2 miles from the dealer.  We will not go back to them for routine maintenance, but will go out of town to another dealer.  We will not only never recommend them to friends or family, but will review them on every forum we can, not only because of the excessive number of miles and the condition of the car when we picked it up, but because of the blatant lying they are doing.  


    Sincerely,

    *** *********

Valenti Motors, Inc. is NOT a BBB Accredited Business.

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