Business ProfileforShelterLogic Corp.

Paid over $300 for a 10x20 party tent from this company. After setting it up the night before our event and going to bed we woke up in the morning with the structure completely collapsed from light rain. In the set up and safety instructions it states that it is intended to provide temporary shelter and gives examples of elements including light rain. I submitted a warranty claim which was denied due to acts of nature and the product is known for having water pooling problems. I advised if they knew the product is known to have this problem with something they state it can be used as temporary shelter from then its not an act of nature its faulty design and craftsmanship and should be covered under warranty. I was not asking for the hundreds of dollars in things destroyed be refunded just a replacement product. I was advised that my claim was denied, After customer service lied about the fine print in my safety and set up instructions and then admitted they knew about this issue so i stand firm this more than acceptable . At this point I would like to be refunded the $338.47 as i do not want a replacement product from a company who treats their customers this way.. My request for a replacement product to be provided was a reasonable way to resolve the issue and regain my trust as a consumer but at this point they have shown they can not be reasonable and am expecting a full refund.