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ComplaintsforPRS Tree Services and Landscaping LLC
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
PRS Tree Services was hired to trim our pine trees, the work to be done on November 25, 2024. Instead, the workers showed up out of the blue late on November 24. It was agreed to only trim branches on the trees on the fronts and sides. They worked into the darkness (could not see how badly they cut and butchered them). At the end of the job I paid Luis (owner) $1100.00 in cash. In addition, they ran their trucks over parts of our grass causing damage. The next day, we were shocked at what we saw. I had talked and texted with Luis, explaining that what he did destroyed our privacy border. He agreed to return at least half of our money and fix the damage to the grass. He also agreed to leave us our invoice in our mailbox since it was dark and late. Subsequent to this, he kept making excuses including how cold the ground was. HE STILL NEVER RETURNED OUR MONEY OR REPAIRED THE GRASS DAMAGE; NEVER GAVE US AN INVOICE.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.