At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 950 Boston Post Rd, West Haven, CT 06516-1726
- BBB File Opened:
- 3/26/2001
- Years in Business:
- 33
- Business Started:
- 1/1/1991
- Business Incorporated:
- 3/31/2010
- Accredited Since:
- 10/19/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Sammy Rivera, Owner
- Ms. Tammy Heller, Office Manager
- Contact Information
Principal
- Mr. Sammy Rivera, Owner
Customer Contact
- Mr. Sammy Rivera, Owner
- Additional Contact Information
Fax Numbers
- (203) 907-4691Primary Fax
Phone Numbers
- (203) 933-5001Other Phone
Email Addresses
- Primary
Website Addresses
- (203) 907-4691
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Steve P
12/07/2023
![](https://m.bbb.org/prod/ProfileImages/f756b7f4-1e0b-4ce8-9b9d-20afafe8f10b.jpeg?tx=w_46)
Budget Transmission Center, LLC Response
12/07/2023
I am sorry that It did indeed take longer than expected. We didn’t want to conde the transmission right away.
Once we realized the transmission had more damage than just the valve body we looked and looked for other options. Today we finally got a call from our last vendor and told us a transmission for your vehicle would be $1650 with a 1 year warranty.
By the time we could share this you started that you would tell your wife you now could buy a new car because you didn’t want to invest in this car.
You repeated that to me when you came in to pick up the transmission today.
All we want is to help our customers and it would have been at a reasonable price to fix it for under $2500 so I really don’t understand other than the timing why you would take your vehicle and pick up the transmission when we honestly could have fixed it with the 1 year warranty.
I’m sorry that we didn’t do it as fast as we thought we could and hope to earn your trust if you decide to bring it back.
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