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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I continue to get this renewable energy action requested mailing! I have reported them to the government already I have been fraudulently signed up for this service. I want nothing to do with this service! I received a phone call from one of the administrators promising me, I would never receive another mailing and today I got another mailing. I need this to stop! This is Harassment! I would like this company to send me a follow up letter stating that they will never send me another mailing!
Business response
05/11/2023
May 11, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ***** ********* of ** **** ** North Caldwell, NJ *****. The complaint report states that *** ********* is upset with receiving offers from CleanChoice.
Upon receipt of this complaint, CleanChoice Energy placed *** *********’s information on our do not contact and do not solicit lists. We ask that *** ********* to allow up to 90 days for this to take effect since we plan our offers up to 90 days in advance.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
04/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
My electric supply was changed to Cleanchoice Energy in September 2022. I never authorized this change.Business response
05/11/2023
Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ******************* of ****************** Seekonk, MA *********.Initial Complaint
04/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
After originally signing with Clean Choice Energy I decided to cancel within the allotted time. I was told my agreement with them had been cancelled. A few days later I received more mail from them and called to confirm my account was terminated and I was told yes and disregard any mail I receive from them. This year I received a letter saying I agreed to a contract with them (which I did not) and they will be charging me more than the state average. I do not want my energy supplied by the this company!Business response
05/11/2023
According to a phone call that occurred between *********************** and a supervisor from CleanChoice on 5/5/23, CleanChoice had already resolved **. ****** concerns when she contacted our customer experience team on 4/10/23.Customer response
05/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
04/03/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I receive mail from this company and I don't know why they are constantly sending these things demanding a response to choose their program. I cannot locate a Do Not Call/Solicit number for them. I want to be removed immediately from all correspondence from this company!Business response
05/11/2023
Please accept this letter as CleanChoice Energys (CleanChoice) official response to the complaint filed by ***************************** of *************************** Dayton, OH *******Initial Complaint
04/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Not only does GreenChoice Energy keep sending me incredibly deceptive "second attempt notices" that make it seem as if they are from my energy company, but they've started soliciting at my door. During the week of 3/27, the solicitor who came to my door was aggressive to the point where I was concerned for my safety. First, he kept telling me that the incredibly deceptive "second attempt notices" were actually from my energy company that I needed to let him help me fill out a form/survey that came with the letter. I asked him point blank if he was with **** (my company) and he responded "I'm here to help you fill out the survey you got from ****." Second, I told him 3 times that I needed to go and he kept saying that it was urgent that I fill out the survey. After the third time, I tried to start slowly closing my door and he put his hand up against the door and stopped me. That really freaked me out, so I then pretended I heard my phone ringing and told him I needed to answer it. The deceptive and predatory advertising is one thing, but physically stopping me from closing my own door is completely out of line. I'd understand if I was trying to slam it, but I was simply trying to slowly back away and close it. If this person comes to my door again I am calling the police. I have called GreenChoice Energy twice now and asked them to put me on their no contact list. I do not want anymore of their people coming to my door and they need to stop sending me these advertisements.Business response
05/11/2023
May 11, 2023
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ******* ******* of *** * *** *** Highland Park, NJ *****. The complaint report states that *** ******* is upset about receiving mailed offers from CleanChoice.
Upon receipt of this complaint, we placed *** *******’s information on our do not contact list. We ask that *** *******’s to allow up to 90 days for this to take effect since we plan our mailing up to days in advance.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
03/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am submitting this complaint on behalf of my 86 year old mother. CleanChoice Energy is giving her the run-around stating that they are unable to cancel her contract because they cannot locate her account. Her Eversource statement (attached) clearly states her name and account # on the statement. When she called CleanChoice for assistance, the representative (*****) asked her to send him a copy of her statement but provided her with a bogus email address. My mother's electric bill has doubled in the last month, charging her a whopping fee of $258.60 for delivery which increased her budget plan with Eversource to $444.00 per month based on the sudden jump in supply from CleanChoice.I am requesting a refund of the $258.60 or a substantial credit to bring down her budget plan with Eversource to a reasonable monthly payment and swift cancellation of her contract.Business response
05/11/2023
According to a phone call that occurred on 5/2/23 between CleanChoice and the customer, the customer was contacting the ******************** to dismiss this complaint. Please let us know if the status changes.Business response
05/21/2023
May 21, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by ****** ******** of *** ******* ******, Mattapan, MA *****. The complaint report states that it was filed by a family member who claimed CleanChoice could not locate *** ********’s account.
Upon receipt of this complaint, a supervisor from CleanChoice Energy’s Customer Experience called *** ******** on May 2, 2022. During the May 2nd phone conversation, *** ******** indicated to the supervisor that she has contacted the Better Business Bureau to have this complaint dismissed.
CleanChoice must have the authorization of the customer of record before cancelling an account. CleanChoice cannot cancel an account based on the request of a third party even if that third party is a family member, unless the family member is authorized on the customer’s account which is not indicated in this complaint report.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
General Counsel and EVP, Corporate AffairsInitial Complaint
03/30/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
This company uses predatory solicitation practices. They repeatedly send me mail with "SECOND ATTEMPT" in big, bold, red letters as if this is some kind of past-due bill to try to get you to open their solicitation. They've been sending me mail like this at least monthly for years.Business response
05/11/2023
May 11, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** **** ********** **** ***** ** Taylor, PA *****. The complaint report states that *** ********** is upset about receiving mailed offers from CleanChoice.
Upon receipt of this complaint, we placed *** **********’s information on our do not contact list. We ask that *** ********** to allow up to 90 days for this to take effect since we plan our mailing up to days in advance.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
03/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received this marketing letter through the mail. This is clearly an attempt to market a letter as a missed bill from Utility company **** ****. Absolutely no information on the first page regarding this cost or really even they are selling you a product except for "this is a solicitation..." in small print. This increased my anxiety thinking we had missed a billing payment and is likely to scam others into switching their energy supplier unknowingly.Business response
05/11/2023
May 11, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** ******** ****** of *** ***** ** Boalsburg, PA *****. The complaint report states that *** ****** is upset about receiving mailed offers from CleanChoice.Upon receipt of this complaint, we placed *** ******’s information on our do not contact list. We ask that *** ****** allow up to 90 days for this to take effect since we plan our mailing up to days in advance.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing with regard to my CleanChoice Energy electrical service at *******************, Peru, NY ******. In recent months, my energy bills process through ***** have been escalating on a vacant home. After contacting CleanChoice in January 2023, I was informed that CleanChoice, without ever consulting this senior citizen, took it upon themselves to take me off a lower cost budgeted plan for electricity and were charging me at a rate of 35.8 cents per kw hour. After complaining that I had never asked or consented to the increase, I was given a rate of 9.9 cents per kw hour and sent a $50 gift card for my inconvenience. Now that I have had time to receive a new bill at the lower rate, it is clear that a $50 gift card isn't even close to the overages I was being charged. I demand nothing less than a month by month accounting since the time my rate was raised, and a refund of all dollars overpaid. It is grossly negligent to make changes to billing for people on fixed income without their consent. I have had to change and forfeit other services just to accommodate this greedy maneuver. All seniors need to watch out for CleanChoice!Business response
05/11/2023
May 11, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** ***** ***** of. **** ******** of ** ******* ****, Peru NY *****. The complaint report states that *** ***** is upset about being removed from her budget plan and is upset about an increase in her invoice.
Our review shows that *** **** signed up by calling our contact center team on 12/28/2020.
Upon receipt of this complaint, a supervisor reached out several times to *** ****s via phone and email to help try to analyze what caused *** ****s’ electric to become unaffordable after being supplied by CleanChoice for three years. The supervisor was not able to reach *** ****s, but we encourage her to return our supervisor’s call so that we can resolve her concerns.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate AffairsInitial Complaint
03/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have received repeated physical mailings from CleanChoice Energy at the name and address associated with this complaint. Despite multiple attempts, I am unable to remove myself from CleanChoice Energy's mailing list. Please remove me from receiving all communications from them.Business response
04/21/2023
April 21, 2023
Dear BBB Staff:
Please accept this letter as CleanChoice Energy’s (“CleanChoice”) official response to the complaint filed by *** *** ****** of ** ******** *** Apt * Revere, MA *****. The complaint report states *** ****** is requesting to be placed on our do not contact and do not solicit lists.
Upon receipt of this complaint, CleanChoice added *** ******’s information to its do not contact and do not solicit lists, which may take up to ninety (90) days to take effect since CleanChoice plans its marketing campaigns in advance.
We believe this response brings this matter to a mutually satisfactory resolution. If any additional information is needed, please contact: [email protected].
Respectfully,
******** ** *******
General Counsel and EVP, Corporate Affairs
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Get a QuoteCustomer Complaints Summary
233 total complaints in the last 3 years.
47 complaints closed in the last 12 months.