Complaints

This profile includes complaints for The Washington Post's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Washington Post

  1301 K Street, NW Washington, DC 20071-0004

  
• 

  The Washington Post

  PO Box 26089 Richmond, VA 23260-6089

• 

  The Washington Post

  PO Box 3020 Orem, UT 84059-3020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank ** ******* shows that the Washington Post charged 120.00 dollars to my bank account.I have no reason to have an account with them... I demand a refund....Thanks ***********************

  Business Response

  Date: 12/11/2023

  From: ********************** <*************@washpost.com>
  Date: Mon, Dec 11, 2023 at 11:49 AM
  Subject: BBB - Complaint ID ********; ***********************
  To: ****************** <******************>
  Cc: ************@mybbb.org <*******@mybbb.org>, *******, ******* <*******.*******@washpost.com>
  
  Dear ****,
  
  This is **** from the Customer Care team at The Washington Post. Sorry to hear that you are having trouble locating the origin of your service. 
  Please send me a screenshot of your Bank ** ******* statement indicating the $120.00 charge. Information on the statement will assist me in locating the account.  
  
  Best regards,
  
  *********************
  Customer Care Specialist
  The Washington Post
  **********************************

  Business Response

  Date: 12/15/2023

  From: ********************** <************@washpost.com>
  Date: Fri, Dec 15, 2023 at 9:26 AM
  Subject: BBB - Complaint ID ********; ***********************
  To: *********************** <******************>
  Cc: ***********@mybbb.org <*******@mybbb.org>, *******, ******* <*******.*******@washpost.com>
  
  Dear ****,
  
  Thank you for sending me a copy of your Bank ** ******* statement. I was able to locate your account number and access your account.  
  
  Your subscription was first purchased on 11/14/16 at the promotional rate of $39.00 for the year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription was automatically renewed on 11/14/17.  No request was made to terminate your service, so your subscription was automatically renewed on 11/14/18, 11/14/19, 11/13/20, 11/13/21, 11/13/22, and 11/12/23. 
  
  Per your request, I have cancelled your subscription effective immediately and issued a refund in the amount of $120. Please allow 3-5 business days for the refund to process. Let me know if you do not receive your refund.
  
  Rest assured, your subscription has been terminated, and you will not be charged any further for this subscription. Please see the following link for more information on our billing policy and our Terms of Sale for Digital Products:  ******************************************************************************************
  
  Best regards, 
  
  *********************
  Customer Care Specialist
  The Washington Post
  **********************************
  

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Washington Post home delivery customer for many years. Recently, instead of receiving the Post in my mailbox, I began to receive it wrapped in plastic and thrown into my driveway. I do not want to receive it wrapped in plastic nor do I want it thrown into my driveway. I have called the Post five times. I've been told this would be resolved but it has not been. Recently I was told a Distribution Manager would call me back but that did not happen. I do not know who delivers the paper so I can't contact them directly. I would like some direction on how to resolve this. My attempts to resolve this have been going on for several weeks.

  Business Response

  Date: 12/04/2023

  Dear *****************************:

  Please accept my apology for the lack of response to your repeated requests.  As you requested, we have contacted the Free-Lance Star regarding your delivery.   I understand that ***************************, VA home delivery zone manager, left you several voicemail messages to obtain confirmation that your delivery is now in the slot under your mailbox, but she has not received a callback from you.    ****** will attempt to contact you again via the email you provided in your BBB complaint.

  Thank you for being a loyal Washington Post subscriber.  Should you experience any further problem with delivery, please don't hesitate to contact me at the number below or *************************** at **************.

  Regards,

  *****************************

  **************
  

  Customer Answer

  Date: 12/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WHY DO I KEEP PAYING $15/MONTH YET I HAVE ONLY A PAYWALL TO SHOW FOR IT AND NO SUBSCRIPTION?i think you people owe me some money, or a subscription for all the payments received.this is my third complaint.

  Business Response

  Date: 11/27/2023

  From: ********************** <************@washpost.com>
  Date: Mon, Nov 20, 2023 at 8:50 AM
  Subject: BBB Complaint - ID #********; *******************
  To:
  Cc: ************@mybbb.org <*******@mybbb.org>, ******** ******* <***************@washpost.com>
  
  
  Dear *****,
  
  This is **** from the Customer Care team at the Washington Post. Sorry to hear that you are having trouble signing on.
  
  I was able to locate your subscription under your email address ******************. 
  
  Your initial service started on 8/15/17 with the account #*******. You contacted our office on 5/22/18 indicating that you did not authorize the auto renewal of your service. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Your service was canceled on 5/22/18. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: ***********************************************************************************************;   
  
  You started a new account on 6/8/18 with the account #********. You contacted our office on 4/25/19 indicating that the wrong password was being used. A link was sent to you to reset your password. 
  
  On July 7/15/22, you contacted our office inquiring as to whether your wife could have access to your account. You were informed that you have an all-access subscription, and to have the ability to have a shared user on the subscription, you must have a premium subscription.
  
  On 7/1/23, you contacted our office indicating that you are experiencing "firewalls and forbidden readings."  Our representative informed you that you have unlimited access to articles as long as you are signed in with the email address you used to purchase the subscription. You were given instructions to sign in and a link was sent to you.  
  
  Please use the following link to sign into your account. ******************************************************** ********************************************************
  
  Best regards,
  
  *********************
  Customer Care Specialist
  The Washington Post
  ***********@washpost.com
  

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10, 2023, I received notice from ****** that I was charged $120 for a payment to the Washington Post. I found out this was an automatic annual renewal, but I never received any notice of the pending renewal so that I could opt out prior to the renewal. The Washington Post webpage says that if I cancel my subscription, it will become effective 9/10/2024. I didn't recall that I had an annual digital subscription (and apparently have had for several years) and I do not want to pay for another year's subscription. I saw on the BBB website that you have been able to obtain refunds for several other individuals who have had similar experiences. I would appreciate any help you can provide.

  Business Response

  Date: 09/18/2023

  From: ********************** <*************@washpost.com>
  Date: Mon, Sep 18, 2023 at 12:38 PM
  Subject: BBB Complaint - ID ********; ***************************
  To: ******************** <********************>
  Cc: **********@mybbb.org <*******@mybbb.org>, *******, ******* <*******.*******@washpost.com>
  
  Dear *********,
  
  This is **** from the Customer Care team here at the Washington Post. Sorry to hear that you are having trouble with unexpected renewal charges. 
  
  Your subscription was first purchased on 9/11/18 at the rate of $100 for the year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription was automatically renewed on 9/11/19 at the rate of $100 for the year. No request was made to terminate your service, so your subscription was automatically renewed on 9/10/20, 9/10/21, 9/10/22, and 9/10/23. 
  
  Per your request, I have cancelled your subscription effective immediately and issued a refund in the amount of $120. Please allow 3-5 business days for the refund to process. Let us know if you do not receive your refund. 
  
  Rest assured, your subscription has been terminated, and you will not be charged any further for this subscription.  Please see this link for more information on our billing policy and our Terms of Sale for Digital Products:  ******************************************************************************************
  
  Best regards,
  
  *********************
  Customer Care Specialist
  The Washington Post
  **********************************

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $40 twice on my debit card for TWP promo.. I DID NOT AUTHORIZE THIS CHARGE AND DEMAND A REFUND TO MY ACCOUNT .

  Business Response

  Date: 09/08/2023

  From: ********************** <***********@washpost.com>
  Date: Fri, Sep 8, 2023 at 1:40 PM
  Subject: BBB Complaint - ID #********; ***************
  To: ****************** <******************>
  Cc: ************@mybbb.org <[email protected]>, ******** ******* <***************@washpost.com>
  
  Dear ************,
  
  Thank you for informing me that your bank has refunded the unauthorized charges that were placed on your account.
  
  Best regards,
  
  *********************
  Customer Care Specialist
  ******************
  **********************************

• Initial Complaint

  Date:08/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/23 I was charged a recurring subscription fee of $120 without notice. I wouldn't have subscribed if I knew this would have been the price of the subscription. I would like to receive a refund for this transaction immediately as I feel I have been misled.

  Business Response

  Date: 08/22/2023

  From: ********************** <****************@washpost.com>
  Date: Fri, Aug 18, 2023 at 1:49 PM
  Subject: BBB Complaint - ID #********; ***************************
  To: ***************** <*****************>
  Cc: ***********@mybbb.org <*******@mybbb.org>, *******, ******* <*******.*******@washpost.com>
  
  Dear ******,
  
  This is **** from the Customer Care team here at the Washington Post. Sorry to hear that you are having trouble with unexpected renewal charges. 
  
  Your subscription started on 7/15/22 and was free for the first four weeks. On 8/12/22, your subscription was renewed at the promotional rate of $40 for the first year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription was automatically renewed at the regular rate of $120 on 8/11/23.
  
  Per your request, I have issued you a refund in the amount of $120.00. Please allow 3-5 business days for the refund to process. Let us know if you do not receive your refund. 
  
  Rest assured, your subscription has been terminated, and you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products:  *****************************************************************************************************;
  
  Best regards,
  
  *********************
  Customer Care Specialist
  The Washington Post
  ********************************** 

• Initial Complaint

  Date:08/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Sunday subscriber to Washington Post for many years. I learned to read from the comic section when 5 years old. This paper has meant many things in my life. The Post has stopped Sunday deliveries and is delivering by mail? That means my Sunday paper does not arrive until Monday by United States Postal Service. I have a contact to receive tha paper by home delivery. A Sunday paper that arrives on Monday is no longer a Sunday paper. I feel I have been deceived and that the contract for Sunday delivery that I pay for has been broken by The Washington Post. This was not discussed with me by Wash. Post representatives. All I received was a card out of the blue in mail delivery that stated that my paper would no longer be delivered but would arrive by mail. I disagree with this. I contracted for home delivery.

  Business Response

  Date: 08/21/2023

  Dear ***********:
  
  Thank you for being a longtime subscriber to The Washington Post. I am responding to your August 11, 2023, complaint forwarded to us from The Better Business Bureau regarding our recent change to your Washington Post newspaper subscription from carrier delivery to US Postal Service delivery.  
  
  As you know, on July 31, 2023, The Washington Post moved your area to home delivery by mail, as it was no longer economically feasible to provide carrier delivery in your area. When faced with the decision to convert your service area to non-delivery or change our distribution method, we decided to have the print edition delivered to their home via the US Postal Service. We understand this change may not work for all subscribers and feel it is necessary to provide an opportunity for all who want to continue to receive the print edition to have the avenue to do so. 
  
  If you no longer wish to receive home delivery through the mail, I will be happy to have your service stopped and provide you with a refund of all subscription fees for delivery from the date we moved your service to home delivery via mail.   Please let me or *** ****, Director, Delivery Operations & Administration, at ###-###-#### or email: **********@washpost.com; know how you would like to proceed with your subscription. Again, thank you for being a longtime Washington Post subscriber.

  Regards,

  *****************************

  **************
  

  Customer Answer

  Date: 08/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I find your avoidance to address the problem revolting. You, The Washington Post, broke a contract agreement without consultation or chance for grievance. You have made a decision that affects my lifestyle and it is not a solution, it is a way for The Post to act the bully and tell me what is done. The Washington Post is treating this area like the poor child and we are not good enough. You are delivering "THE NEWS" a day late and a dollar short and is not acceptable. Plus avoiding acknowledgement that you are cheating us should be made notice of. Did anyone take thew time to think? Horoscopes a day old. Weather not the proper day? Sports; what a joke. The game was over 48 hours ago. I live 45 minutes from The Nations Capitol. If you can't afford to run the paper and respect the customers then maybe is time to shut down. I'm sure Kathrine Graham would support your decisions. The great "Watergate Paper" being mismanaged and flushed down the tubes.
  
  A contract agreement was broken.

  Regards,
  
  *********************

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I called to place an ad in pet section for 10 days at $82.99 it was to start on July 23 however every time I check in last five days to see ad. Online it states this function is temporarily unavailable. Please check back. Well this unacceptable as I have already lost five days of advertisement on ad that is already only 10 days.

  Business Response

  Date: 08/23/2023

  From: ************************ <***************@washpost.com>
  Date: Tue, Aug 22, 2023 at 7:26 PM
  Subject: Complaint ID ********; *****************************
  To: ***************@mybbb.org <*******@mybbb.org>
  
  **************
  
  Complaint ID  ********;  *****************************
  
  This customer ordered a Print and online combination ad. The print ad published correctly, and the issue was with the online pet pages.  There were technical issues that caused the pages to not appear online correctly for multiple days.
  
  We received a complaint from ***************************** in our web support email. 
  
  On August 1, 2023, a 100% refund in the amount of $82.99 was credited to the credit card that was charged.
  
  My Web Support representative sent an email and left a voicemail message informing the customer of the refund.
  
  This refund was for the entire amount of the ad order and not just the $7.00 which is the online portion.
  
  If the customer has not received the refund.
  
  She can contact our accounting department at ************ (Refund Ref# ********)
  
  We do apologize that the technical issue took longer to resolve than expected.
  
  Regards,
  
  ***********************
  
  The Washington Post
  
  ************************************
  
  P: ************
  
  C: ************

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5 WAPO renewed my digital subscription without my knowledge for $120. Apparently, that is their procedure. I cancelled on the 5th after I saw the charges on my credit card, and attempted to contact them without sucess.On the 6th, I filed a dispute with ************ and was issued a provisional $120 credit (resolution pending). Later on that day I was able to contact WAPO costumer service, and they affered me a refund of $91 thus making the subscription $29. I accepted and the account was activated.I was not able to stop the dispute with *** *** but on July 17 *** *** concluded the investigation and charged back the full $120, which was correct. One credit, one chargeback.The account was now left owing the correct amount of $29 which I intended to pay.WP however, cancelled the subscription because they did not see an actual $29 payment! They had charged me $120 and refunded $91, leaving a balance of $29. After 3 hours worth of phone time, 4 reps, and one chat, they cannot see how they owe me $29 and refuse to reactivate account. I provided them with a screenshot showing the 2 $120 charges to no avail.

  Customer Answer

  Date: 07/28/2023

  The Washington Post has reinstated my paid subscription after numerous communications with representatives that cannot understand the concept of credits and debits. I do not wish to ask for a refund of the unused time.I consider the matter concluded.

  Thank you for your assistance.

  Business Response

  Date: 08/04/2023

  From: ********************** <***********@washpost.com>
  Date: Fri, Aug 4, 2023 at 2:25 PM
  Subject: BBB Complaint - ID #********; ***************************
  To: *************** <***************>
  Cc: ***********@mybbb.org <*******@mybbb.org>, ******** ******* <***************@washpost.com>
  
  Dear ****,
  
  This is **** from the Customer Care team at the Washington Post. Sorry to hear that you are having trouble with billing. 
  
  I was able to locate your subscription under your email address ***************.  Your original subscription was purchased on 7/4/22 at the promotional rate of $29 for the first year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering. Thus, a year later, your subscription was automatically renewed at the regular rate of $120 on 7/4/23.  You accepted our $29 promotional rate, and we issued you a $91 refund on 7/6/23. A chargeback was processed on 7/14/23, and your service was automatically cancelled. We reactivated your service on 7/21/23. 
  
  Please see this link for more information on our billing policy and our Terms of Sale for Digital Products: ******************************************************************************************
  
  Best regards, 
  
  *********************
  Customer Care Specialist
  The Washington Post
  **********************************

  Customer Answer

  Date: 08/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Yes, the resolution is acceptable, however, I did not appreciate the respondents schooling me of facts that were the very reason I found it necessary to contact the BBB.

  Several costumer service reps insisted that the reason my subscription was cancelled was that *********** reversed the $150 credit with a chargeback, and they needed to "remove" the chargeback. I pleaded with them to look closely at the chain of events, and see that the chargeback was correct, since WAPO had refunded $91. I owed *** *** $29, and a previous $150 credit by *** *** necissitated a chargeback. I could not get those people to understand, and I was told that reinstatemt was not forthcoming. You need to train your people in the concept of credits and debits. I wasted hours on 4 phone calls, only to have the inept reps hang up the phone on me. A promised phone call from a manager never occurred.

  So, thank you for correctly reactivating my account, but I did not deserve the ordeal.

  Regards,

  ***************************

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a promotional rate for the Washington Post. A credit card was stored on file and at the end of the promotional rate, instead of contacting me to let me know it was ending (with details of new rate), they proceeded to bill me and let me know it had been processed. And by the way, now they are saying they cannot process a refund for something I acted on almost immediately (I contacted them the day after it was processed). It is reprehensible that prorated refunds cannot be given for a subscription that lasts a **year**, especially just a few days into it.Practices should be changed so that customers are informed in advance. I would like a full refund please.

  Business Response

  Date: 08/04/2023

  From: ********************** <*************@washpost.com>
  Date: Fri, Aug 4, 2023 at 12:39 PM
  Subject: BBB Complaint - ID #********; ***** ******
  To: ******************* <*******************>
  Cc: ************************************ <************************************>, ****************************** <******************************************>
  

  
  

  Dear *****,

  
  

  This is **** from the Customer Care team here at the Washington Post. Sorry to hear that you are having trouble with unexpected renewal charges. 

  
  

  I was able to locate your subscription under your email address *******************. Your subscription was first purchased on 7/16/21 at the promotional rate of $40 for the first year. On 7/16/22, a year later, your subscription was renewed at the promotional rate of $30 for the year. Per our Terms of Sale for Digital Products, all our subscriptions auto-renew at the frequency stated when first ordering . Thus, a year later, your subscription was automatically renewed at the regular rate of $120 on 7/16/23. 

  
  

  Per your request, your subscription was cancelled on 7/19/23, and a full refund was issued. Please let us know if you have not received your refund.  

  
  

  Rest assured, your subscription has been terminated, and you will not be billed any further. Please see this link for more information on our billing policy and our Terms of Sale for Digital Products:  **********************************************************************************

  
  

  Best regards,

  
  

  *********************

  Customer Care Specialist
  The Washington Post

  **********************************