Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been leaving in house with my 2 children that BMG manages without a working refrigerator, no smoke detector, Mold, basement flooding, rust in the tub, hole in the wall leading outside, partial electrical problems with the response being the landlord doesn't have any funds. Smoke detectors are required by law. Mold in the house is a direct violation of the lease. I have had to throw all my food out twice from the broken fridge and I have a 1yr old on milk. The fridge has been broken 3 times in 7 months. This owner has lost her renter's license and I have been demoted from my job for missing over 20 days in 6 months for the estimates that the owner keeps getting with out getting any of the work actually completed.

  

  Business Response

  Date: 10/02/2023

  We appreciate your continued communication regarding the issues you've encountered in the property. We want to clarify that we are a third-party property management company responsible for overseeing the property on behalf of the owner. Your concerns have been communicated to the property owner, and we are actively working to address them.
  
  At this point we have addressed all of the maintenance concerns that you originally reported and are only waiting on the remaining windows to be made and installed. As you know, the property owner's rental license was revoked during the escrow trial, including all rental income, resulting in financial challenges. Thus, there may be a delay in addressing these issues due to the lack of income to cover expenses, as maintenance requires funding. We acknowledge the difficult circumstances this situation has created for both you and the property owner.
  
  During the legal proceedings, you were offered the opportunity to vacate the property. We want to emphasize that this offer still stands. If you believe that your living conditions are intolerable, we would encourage you to consider this option as a means to ensure your well-being and safety. We understand the impact this situation has had on your personal and professional life, and your comfort and safety are of utmost importance to us.
  
  We will continue to communicate with the property owner to expedite the resolution of these issues to the best of our ability. 

• Initial Complaint

  Date:06/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************************************. Rented for 5 years. Turned the property over 2 weeks early at BMG laurel request on 4/23/22. 2 weeks early to help bmg do an inspection the same day the owner want to come, as a courtesy and to button the property up all on the same day at BMG request . Fully expected my full deposit refund of $1095 and told by my representative not to worry about it. I talked with the owner and inspection at same time to make sure everyone got a fair deal. Owner said blinds were original and old. I said I know, they dry rotted my first year here (2017). I have been asking bmg to have owner replace them for the last 4 years cause I felt ripped off. Then after leaving I was charged $290 for blinds that were broke for years. There was no damage to the bathroom, that wasn't just basic wear and tear to corners. Looked it over with the owner and inspection. Then I was charged $240 for a damaged tub. I left early as a courtesy for the owner and bmg. I watched the owner get handed his keys on 4/23/22. I said don't worry about my pro-rated week refund just please don't rip me off on my deposit, to my current bmg representative. Then I was over charged a pro-rated week from May of $189! I honestly feel betrayed and ripped off by BMG laurel after not making a late payment for 5 years straight, even during a pandemic. I was an ideal tenant and feel completely taking advantage of. BMG please give me what you owe me and please God don't let others get taking advantage of like this. Thanks, ***************************** **************************** **********

  

  Business Response

  Date: 06/27/2022

  Our records show your lease end date was May 5th,2022, and this was the rent-responsible end date for the home. Releasing the property at an earlier date does not amend the responsibilities in the lease unless an amendment has been signed by all parties to do so. If you have anything in writing from your manager indicating you would not be responsible for rent through the end of the lease, please share that with our office so we can further investigate the responsible rent terms. As a third-party management company, it is not the management office or technician's decision to advise if potential damage is concerned beyond normal wear and tear to any property. The walk-through reports are shared with the landlord/agent, who compares the reports to historical records to make a final decision. Upon release of a final statement, this indicates that a decision has been made, and all funds are released to the appropriate party between landlord and tenant. If funds are withheld from a deposit by a landlord, all funds are used to pay for services rendered to repair damages. To further dispute charges, this is required in writing (email is fine) to your assigned property manager, including supporting evidence on the claims against the decision made. The director of property management services will email you directly to begin the dispute process as we have no records of a dispute started to date on file with the office. We take all deposit disputes seriously and hope to work with you and the landlord to find a resolution.

  Thank You

  Nicholas S******

  President

  BMG Laurel, LLC