Business ProfileforJS Homes

I purchased my newly constructed home from JS Home on 4/30/23; I have encountered numerous problems since purchasing my home. I have been working with JS Home to solve the issues as problems were presented. My Garage door was not secured/bolted down properly. The hinge on the right corner door came out of the bracket unknowingly. I came home from work one evening and opened my garage door because the door was not securely attached to the track; the door opener broke apart while I was trying to open the door and shattered the glass on the left side of the same door. I immediately contacted JS Home, who had subcontracted Accurate Insulation to install my garage doors. JS Home used a subpar contractor, who came out and stated that my garage door opener caused the damage and refused to acknowledge their substandard work. Because I hired a contractor to install the garage door opener, JS Home refused to repair my garage door. I sent pictures showing the right hinge broken without damage because it was not attached when the door was opened and the damage to the left side of the same door, which was still attached when I opened it. I hired a professional garage door installation company, and they reported that the causation was due to the right hinges being off track. JS Home refused to repair my garage door, and I had to pay for my garage door to be replaced. This is not the first time this has happened; a homeowner filed another complaint against JS Home for a similar problem. However, the homeowner noticed the hinge was broken on the same right side and did not open the garage door because it was unsafe. I wouldn't have opened the garage door if I had known beforehand that the hinge was broken.