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Business Profile

Counseling

Cerebral

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Counseling.

Reviews

This profile includes reviews for Cerebral's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cerebral has 7 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 105 Customer Reviews

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    Review Details

    • Kayla A

      Date: 07/24/2023

      Kayla A

      Date: 07/24/2023

      Do NOT go through this company. I canceled my subscription last October 2022 due to multiple issues with getting my prescriptions filled. They have charged me for the last 10 months and refuse to give me a refund when this is their mistake. My provider ensured that my subscription was canceled. They are trying to say that they can potentially give me a refund for up to 3 months, but its not guaranteed. This is their mistake and should have refunded me the full 10 months. Im a social media influencer and I will be speaking out against cerebral online across all of my platforms. This is ridiculous. I will also be informing everyone that *** sent to them through referral in 2022. Unbelievable.

      Cerebral

      Date: 07/25/2023

      Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. 
      We sincerely apologize for any confusion you have faced. We have reviewed these charges and have issued you a full refund of all charges since October 2022, totaling $765. Please allow five to ten business days for the funds to settle back with your financial institution.
      If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.

    • Dylan O

      Date: 07/14/2023

      Dylan O

      Date: 07/14/2023

      I haven't been with there service since Late December 2022 and it's not July 2023. Early in the year I had a call between cerebral support, my bank at ******* federal and myself. I was informed that all of my invoices should have been dealt with at that point. Instead I was charged 3 separate times this week and come to find out there's still 5 invoices from last year that should have been paid already. Overall the services they offered are trash and have been more detrimental to my overall mental health than they have been helpful. The support team is unreliable and I definitely shouldn't be getting billed form services from last year.

      Cerebral

      Date: 07/17/2023

      Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

    • Kristine A

      Date: 07/11/2023

      Kristine A

      Date: 07/11/2023

      My first month was good, then I paused for a month. Without any invoice or email there was a charge on my account for the following month. There are no emails for me to schedule with my therapist. I reached out and explained the situation to them, asking for a refund, they denied a refund and refused to work with me with this situation. Now my therapist is booked for the majority of the month so I will lose out on the majority of my visits and still be charged for them. Im disappointed in their practices and theyre short sightedness in dealing with clients and she will not continue with them and do not recommend people work with them either. Very disappointing experience although I did enjoy my actual therapist , but nothing else about this process and found it to be a waste of money.

      Cerebral

      Date: 07/12/2023

      Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

    • Ev F

      Date: 07/02/2023

      Ev F

      Date: 07/02/2023

      I attempted to cancel my subscription before they automatically charged me for the following month. Yet, they still charged me, then refused to provide me a refund. They will say it's because of their user policy that they cannot provide refunds. However, the user policy continues to state they have the ability and discretion to provide refunds. Sadly, they choose to do the immoral thing instead of doing what is right by their customers. Cerebral not only provides mediocre medical health care, but they also rob you every chance they can get. Highly do not recommend their services; go with Betterhelp or a local doctor with telehealth before using Cerebral.

      Cerebral

      Date: 07/05/2023

      Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

    • Skylar C

      Date: 06/29/2023

      Skylar C

      Date: 06/29/2023

      Unethical predatory practices and dark patterns online. They will make you pay before doing anything at all for you, and if you find they don't have a therapist or prescriber that works for you they refuse to refund even though they provided no services. The person on the phone lied and said I could check my insurance before signing up, you can't do anything with Insurabce until you have paid and scheduled an appointment. If you schedule an appointment and your provider is not covered they will not refund you because an appointment was scheduled EVEN IF YOU HAVENT HAD THE APPOINTMENT.

      Cerebral

      Date: 06/30/2023

      Thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

    • Jon M

      Date: 06/28/2023

      Jon M

      Date: 06/28/2023

      I signed up with my insurance ***************** Blue Shield, a huge insurance company right? AFTER I paid thrm I got notified that I had to send them a message to validate my insurance... what? I did and they responded that I am not covered. I never talked to one person about anything, just signed up and canceled. They refunded me only partially because they said I used them for a week... NOT TRUE! They said there's nothing they could do and would not let me talk to a supervisor. Scam all the way

      Cerebral

      Date: 06/30/2023

      Thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

    • Alex S

      Date: 06/27/2023

      Alex S

      Date: 06/27/2023

      I was not able to continue my appointments and their physicians and medical professionals kept changing which made me nervous. As of Nov 22 I had been not making any appt and had no prescription refills. They did not email me to tell me I had monthly charges regardless of my inaction. And have been billed as of this month. Please do not give this company any money they are con artists who cant keep medical professionals.

      Cerebral

      Date: 06/30/2023

      Thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

    • Kimberly S

      Date: 06/24/2023

      Kimberly S

      Date: 06/24/2023

      The billing practices of this business are predatory, deceptive, and unethical. Why am I still being billed in 2023 when my subscription was cancelled in September of 2022? I went nearly a year thinking the billing debacle was resolved, only to have another charge submitted to my banking institution on June 19, 2023. I implore anyone who is seeking therapy or mental health support, STAY AWAY! This service is not it!

      Cerebral

      Date: 06/26/2023

      Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

    • Knarvie S

      Date: 06/22/2023

      Knarvie S

      Date: 06/22/2023

      Initially, I thought the app was great until updates were made. I was unable to schedule an appointment or even log in for that matter to manage my subscription. I made the complaint about the log in process a fee months before and I was told to delete the app and use Chrome. I did these things and I was still unable to use the services that I already paid for. I was charged and I email support for a refund and cancelation because I still couldn't access the site for services. The customer support offered a measles 30% off the next month after this request and stated they could not submit to a refund even though o read the policy stating it was at their discretion. So, it was that cerebral could not submit a refund it was they WOULDNT. I don't understand the why the company wouldn't comply with this request. Also, I guess tech support figured out the issue once I asked for cancelation and a refund. Even though, I made the complaint months prior. If cerebral knew there was an issue, I felt they should've taken responsibility and refunded my money because at the end of the day I was unable to manage my membership to even authorize the payments that were reoccurring.I've recommended this app to many people, but that stops now.

      Cerebral

      Date: 06/26/2023

      Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

    • Abby W

      Date: 06/18/2023

      Abby W

      Date: 06/18/2023

      I canceled my subscription but they continue to charge me. Will be contacting my bank and a lawyer If needed

      Cerebral

      Date: 06/21/2023

      Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. We sincerely apologize for any inconvenience you have faced. We have reviewed your account and have issued you a full refund. Your account was scheduled for cancellation, and we have finalized this cancellation for you. Additional details regarding the account and refund have also been sent to you by one of our support agents via email on June 21st. If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.

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