Reviews

This profile includes reviews for Cerebral's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cerebral has 7 locations, listed below.

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  Cerebral

  Claymont, DE 19703-2424

• 

  Cerebral Inc

  818 SW 3rd Ave Pmb 353 Portland, OR 97204

• 

  Cerebral Inc.

  San Francisco, CA 94105

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  Cerebral RX

  307 Del Prado Blvd N STE 3 Cape Coral, FL 33909

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  Cerebral Inc.

  San Francisco, CA 94105

Review Details

• Review fromRegina F

  Date: 06/16/2023

  1 star

  Regina F

  Date: 06/16/2023

  Daughter used Cerebral for 2 months but we cant afford to pay $360 each month. They prescribed two medications with no refills each month. Shes been out of medication for nearly a month now as they wont refill if youre not able to pay. She should be able to get at least six months of refills after the medication was proven to be helpful. These people are in the mental health business for profit only.

  Cerebral

  Date: 06/21/2023

  Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. Cerebral's clinicians are only able to treat patients whose accounts are active to ensure that consistent and quality care is being provided. We would like to learn more about your daughter's experience and see if there is anything we can do to help. If your daughter is interested, please have them reach out to ** at ********************************** directly for further specialized assistance. We look forward to hearing from you.

• Review fromLou S

  Date: 06/13/2023

  1 star

  Lou S

  Date: 06/13/2023

  DO NOT USE CEREBRAL! THEY ARE SCAM ARTISTS! I was researching various online therapy companies and entered my info into the Cerebral site. In order to see what they offer, you need to enter your credit card info. Then they send therapist suggestions. But first, I received an email saying I needed to enter more info in order to continue. By then, I had decided not to use Cerebral so I didn't enter my info. In the meantime, I received ONE therapist suggestion. He was recently graduated so of course those credentials wouldn't be enough to work with someone twice his age with decades more life experience. Flash forward, months later, I went to fund my HSA account and it was almost cleared out and empty! CEREBRAL HAD BEEN SIPHONING MONEY FROM MY ACCOUNT EACH MONTH! I called to resolve the issue and said to go through y account and see that not I hadn't even entered all my info in order to continue! Cerebral had been stealing $325 each month from my HSA account and said it's like ******* and like a streaming service. So now I see how professional they are, and dishonest, taking advantage of people's mental health. They refused to go through my account to see that I had not even used any services or entered all my info. Over $3,000 completely stolen from me. I repeat: DO NOT USE CEREBRAL! THEY ARE SCAM ARTISTS and will steal your money from your account!

  Cerebral

  Date: 06/15/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. 
  We sincerely apologize for any confusion you have faced. We have reviewed these charges and have issued you a full refund for all charges since sign-up. Please allow five to ten business days for the funds to be placed back into your account. 
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.
  
  

• Review fromAlexandria P

  Date: 06/09/2023

  1 star

  Alexandria P

  Date: 06/09/2023

  They took an unauthorized payment out of my moms card that we didnt even share with the site, more than once, when my mom looked at her bank statements. Three times, to be exact. Theyre coming up with every excuse to not give her, her money back. Theyre saying I need to change the card on my account to a different card (even though I already shouldve had my card on the account, as Ive given a lady named ***** my card information that shouldve automatically been associated with my account when I gave her MY card information), in order for them to give my mom a refund. Even so, the card that they charged was a card that wasnt active anymore, and shouldnt have been able to be charged in the first place.

  Cerebral

  Date: 06/15/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. 
  We sincerely apologize for any confusion you have faced. We have reviewed these charges and have issued you a full refund. Additional details regarding the refund have also been sent to you by one of our Support agents in your account messaging portal on June 11th.
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.
  
  

• Review fromDustin Q

  Date: 06/07/2023

  1 star

  Dustin Q

  Date: 06/07/2023

  Cerebral has been inconsistent and unhelpful. They arent there when you need them. A therapist may or may no show up for the appointment. They suddenly charged me $280 with no explanation and then a week later charged $365!!! $645 for WHAT? Unacceptable and they are aloof when you try to get answers and say no refunds are possible. This is literally the worst service. They have worsened my mental health rather than help it.

  Cerebral

  Date: 06/15/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. 

  We sincerely apologize for any confusion you have faced. We have reviewed both of these charges and have issued you full refunds. I also see that on June 12th, one of our Support team members sent an explanation of what occurred, informed you of the refunds, and had a few follow-up questions for you in your account messaging portal. Please be sure to review this message for further, detailed information. 

  
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.
  

  
  

• Review fromSara

  Date: 06/04/2023

  1 star

  Sara

  Date: 06/04/2023

  I was an unfortunate patient of Cerebral. In 2022, my mental health was in a severe decline and had a hard time receiving any help. I didnt like my first prescriber as she seemed to not care about my well being. When asked to change my prescriber, I was unable to find any in my area from the link provided. When i was finally assigned, the new provider didnt show up to 2 appointments so i had to reschedule. She also clearly didnt care for my well being either during each of the sessions. She clearly worked from home and I could hear people walking in the room she was in on the hardwood floors and watching tv in the background, which is a HIPAA violation. I didnt say anything the first appointment, but when I heard it again on the second appointment, I asked her and she said it was kids playing outside, which it clearly was not. On our last appointment, she told me she could no longer help me because the medications shes prescribing arent working and that I needed to either go to the ** for a mental health check or check in to a mental health facility, when she knew i was not suicidal at all. I was severely sick (chronic stomach condition that worsens with anxiety/stress) and lost 30 lbs. in 3 months and she still didnt do anything to help me. I terminated my account on 9/27/2022. Fast forward to today, i had 3 charges, which i was told was for the copays. The problem is, i only see one of those charges through my insurance, after I was asked to reach out to my insurance. I asked why theyre able to charge without authorization and without invoices if Im no longer a patient with them. They said it was in the contract. When i asked for a copy of the contract theyre referring to, they said they could not provide it because 1. I was no longer a patient, and 2. They dont have a copy of mine.

  Cerebral

  Date: 06/06/2023

  Thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

  Sara

  Date: 06/07/2023

  When i reached out to Cerebral SEVERAL times about this HIPAA violation and poor treatment when it was happening, all i kept getting told is your prescriber is under review and NEVER received any word of the outcome. It seems as though it was swept under the rug along with the neglect my prescriber showcased to me during 2022.

• Review fromBrooke B

  Date: 05/20/2023

  1 star

  Brooke B

  Date: 05/20/2023

  My first therapist didn't show up for my scheduled session. I then called to see what happened and when I tried to reschedule, found out that this therapist didn't even have any available dates for the next 6 months. I tried a different therapist but she only showed up for one session. She didn't show up for my next session. When I called Cerebral support, they said that they were sorry but had no explanation for what happened. I then told them that I wanted a refund because out of 3 sessions, a therapist had only showed up to one. I didn't feel comfortable continuing with their service. They said that they could only offer me a 50% refund because I completed one session and refused to let me talk to a manager about my experience with their service.

  Cerebral

  Date: 05/23/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. We sincerely apologize for any confusion you have faced.

  
  We have reviewed these charges and have issued you a full refund.

  
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.
  

  
  

  Cerebral

  Date: 05/24/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. We sincerely apologize for any confusion you have faced.
  
  We have reviewed these charges and have issued you a full refund.
  
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.

• Review fromDylan G

  Date: 05/18/2023

  2 stars
  I really liked my subscriber and therapist but after canceling my subscription and not being *****ed a refund for a third month (which I understood and accepted because the billing cycle had already charged) the software did not allow me to schedule with my therapist provider for the remaining three weeks. I explained this many times by message, email, and ********* The links they provided still did not recognize my subscription. After one week, all of our correspondence dissapeared from the portal. They refuse to ***** me a refund or credit, but took my $300 for only one session that month. This is not okay.

• Review fromHannah R

  Date: 05/17/2023

  1 star
  Scam at best; dangerous at worst. I was prescribed a medication with a black box warning without being informed, and their system randomly stopped giving me access resulting in me not being able to renew my prescription. I was violently ill for an entire month from the withdrawal and it could have killed me. On top of that, their therapists aren't ************** therapists and they give dangerous advice to their patients. Any alternative is better than this.

• Review fromAsh O

  Date: 04/23/2023

  1 star

  Ash O

  Date: 04/23/2023

  Really wanted this to be a good investment for my mental health but instead my anxiety among other things have been exasperated..* The monthly rate to get help is disgusting considering the people they are help usually have some of their issues due to financial stress. *They have developed shady practices to the point even the care council teams are saying in the sessions they don't know what's going on or how long they'll be employed.*If you ask to speak with leadership, you're told they only exist virtually and have no way of being contacted or making contact with anyone and that they only "speak to and through the support reps via a IM chat".

  Cerebral

  Date: 04/28/2023

  We're sorry to learn that you've had a negative experience while using our platform. We strive to provide a safe and supportive environment for all of our members. We appreciate you taking the time to reach out and provide this feedback. We would like to assist further if possible, please reach out to **********************************. 
  
  We thank you for giving our services a try, and wish you the best of luck in your mental health journey.
  

• Review fromJulie T

  Date: 04/19/2023

  1 star

  Julie T

  Date: 04/19/2023

  DO NOT USE THIS PLATFORM!!! The therapist I used was constantly eating during our sessions. Twice she stopped our session to speak to her husband ( she works from home ). I had to ask her multiple times to send me documents she was supposed to send me for my care. Then she emailed me someone elses document with personal information so I cancelled my membership. I tried one more time with my son and a different therapist but when trying to schedule a follow up visit ( after he already had 2 ), the care team stated she had no room for him anymore and would schedule him with someone else. I called and spoke to TWO different representatives who refused to help so I am done with Cerebral. They should be ashamed at their business practices!

  Cerebral

  Date: 04/28/2023

  We're sorry to learn that you've encountered a negative experience while using our platform. We strive to provide a safe and supportive environment for all of our members. We appreciate you taking the time to reach out and provide this feedback. We would like to further assist you if possible, please reach out to **********************************. 
  
  We thank you for giving our services a try, and wish you the best of luck in your mental health journey.