Reviews

Review Details

• Review fromKRISTINA I

  Date: 11/06/2024

  4 stars
  I have never had any issues with the company. The price is a bit more than I would like to pay or I would give it five stars. In the heat of summer, the pharmacy had sent it without the cold pack but it still was fine. I live in the deep South and prefer it shipped with ice in the summer months. I have been taking the Semaglutide for over a year now and I went from 165 to 125 and I am keeping it off. You still need to work out or you will lose muscle and look thin but sloppy. I was double charged once and they took care of it immediately. I had to leave my number, and someone called me back in 24 hours. Over all I am very pleased, my A1C and cholesterol have improved though I was only taking it for the weight loss. I did get a little nauseous in the begininng.

• Review fromKatherine C

  Date: 10/04/2024

  1 star

  Katherine C

  Date: 10/04/2024

  My issue with RexlexMD is their practice of demanding their patients to send them monthly photographs “wearing tight fitting closes” holding up Drivers License? Just to get a next month refill?! This is over the top request seeking to embarrass and humiliate people willing to pay them $500 a month to loose weight. As experienced health care provider and patient care advocate with over 10 years in health care, plus over 30 years of successful legal experience, I find their practice to be very unethical, and sketchy. I found my “prescribing doctor” on Linked Inn, but his profile never mentions affiliation with Reflex MD. It’s been brought to my attention that ReflexMd tried to remove my honest negative review from Trustpoint who solicited it from me. Too bad, public deserves to know shady businesses like this one and avoid them at all cost. Making excuses in their “privacy policy” that they don’t have to adhere to HIPAA standards is even bigger red flag.

  ReFlexMD

  Date: 10/08/2024

  Katherine, we appreciate you sharing your feedback and take your concerns very seriously. At ReflexMD, our priority is the health, safety, and privacy of all our patients. We understand that some of our requirements, such as requesting monthly photos, may seem excessive, but they are in place to ensure both medical accuracy and security. Verifying identity and monitoring progress are crucial steps in ensuring that medications are prescribed safely and only to those who meet the medical criteria, as weight loss treatments can carry significant risks for some patients. We would like to clarify that ReflexMD is fully committed to HIPAA compliance and the protection of patient information. Our privacy policy follows strict standards to safeguard your data. Additionally, we can assure you that all of our affiliated physicians are board-certified professionals, though not all may publicly list each of their affiliations. We regret that you felt uncomfortable with our process, and we are always open to reviewing patient feedback to improve. We also want to assure you that we respect the integrity of reviews and welcome all constructive feedback. If there is anything further we can do to address your concerns or clarify any details, please don't hesitate to reach out. Thank you again for your feedback, and we hope to resolve your concerns.

• Review fromPEARY P

  Date: 09/18/2024

  1 star

  PEARY P

  Date: 09/18/2024

  ordered one month..got charged for 4 months..($1200).canceled after receiving first shipment ..got refund of $800...today another charge on $400 and shipment delivered to our old address....no supervisors on duty...no customer service....no one able to verify cancellation ...total run around..

  ReFlexMD

  Date: 10/08/2024

  Dear Peary, We sincerely apologize for the inconvenience and frustration you've experienced. Upon investigating your account, we see that the charge of $397 from September 5 was refunded on our end, and multiple representatives have communicated this to you. We regret any misunderstanding that may have occurred. We would also like to clarify that we do not offer any plan that totals $1,200. It appears there may have been some confusion regarding the charges, and we are more than happy to review this further with you. Please know that we take matters like these very seriously, and we are committed to resolving them promptly. If the issue persists or if there's anything else we can assist you with, please don't hesitate to reach out directly. We value your business and appreciate your patience as we work to ensure everything is corrected to your satisfaction. Sincerely, The ReflexMD Team

• Review fromDeborah R

  Date: 08/26/2024

  1 star

  Deborah R

  Date: 08/26/2024

  Wish I would have read these reviews before I signed up. Medicine should have been delivered within 5 days of July 19th. Still nothing. They keep blaming the pharmacy. It got to the point customer service would respond to my emails with just …. Trying to cancel and get my money back. We will see if it happens. Someone is supposed to call me back within the week. Ridiculous!

  ReFlexMD

  Date: 09/03/2024

  Dear Deborah, Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating this situation has been, and we want to assure you that we're taking steps to resolve it. After you contacted us on August 10th, we immediately reached out to the pharmacy to confirm the status of your prescription. Unfortunately, it was discovered that the pharmacy had not received the script due to a technical issue with their system. We worked to resend your prescription, but we understand that by this time, you had decided to cancel your order and request a refund. We want to let you know that your request to cancel and refund your subscription is being processed. Since the order was not fulfilled, we will ensure that your subscription is canceled, and a full refund is issued promptly. Our customer service team has attempted to reach you via phone and email to confirm these details and ensure you are fully informed. We will continue to follow up until this matter is completely resolved to your satisfaction. Please feel free to contact us directly if you have any further questions or concerns. We are committed to making this right. Thank you for your patience and understanding.

• Review fromJason S

  Date: 08/21/2024

  5 stars

  Jason S

  Date: 08/21/2024

  I recently began receiving medical care at ReflexMD, and I must share my extraordinary experience with Jennifer R. From the moment I contacted ReflexMD, Jennifer's exceptional customer service, expertise, and kindness set her apart. Faced with the daunting task of finding a new medical provider after being with my previous one for 20 years, I was filled with anxiety. As a chief skeptic with a demanding schedule, it was crucial for me to find a provider who could meet my needs and adhere to a strict timeline. I initially reached out to several medical providers, but each fell short of their promises. Despite upfront payments, these providers could not deliver the comprehensive care I required within my timeframe. After experiencing three disappointing encounters, I almost gave up on treating my condition. Then, I found ReflexMD and was fortunate enough to connect with Jennifer R. Her genuine care, expertise, and immediate sense of urgency restored my hope. Jennifer assured me she could meet my needs and timeline, and despite my lingering skepticism, I gave her the opportunity to prove it. She delivered beyond my expectations. Jennifer provided me with legendary service, reminiscent of the exceptional experiences one might find during a return at Nordstrom. Her service is truly a rare find today, and I am deeply grateful for her support. I also want to extend my thanks to the pharmacy and Dr. Jones for their contributions to my care. Thank you, Jennifer, for your remarkable service. It has made a significant difference in my life. Sincerely, Jason P.S. Product is to be delivered tomorrow????

  ReFlexMD

  Date: 08/23/2024

  Hello Jason, Thank you so much for sharing your extraordinary experience with ReflexMD! We are absolutely thrilled to hear about the care and support you received. Jennifer's dedication to providing top-notch service is truly remarkable, and we’re delighted she could help alleviate your concerns during such an important time. Your kind words will be shared with Jennifer, the pharmacy team, and Dr. Jones. They will surely appreciate knowing how much their efforts have meant to you. If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help, and we’re honored that you chose ReflexMD to support your health journey. Thank you once again for your feedback and for trusting us with your care.

• Review fromLauren L

  Date: 08/16/2024

  1 star

  Lauren L

  Date: 08/16/2024

  Absolutely nightmarish. They lure you in with your initial purchase of $297 and then rebill you $497 without consent , and you’ll never receive that second package. Try to cancel your membership and they’ll require a thesis statement as to why via email . Try to request a refund and they’ll deny you, but they’ll offer you a fraction of the refund and the product YOU NEVER RECEIVED IN THE FIRST PLACE with no eta. I wish I had read the reviews before I gave them my card, this company is a total joke. Staff will not help you and management is nonexistent . Scam artists

  ReFlexMD

  Date: 08/23/2024

  Hello Lauren, We are truly sorry to hear about your negative experience and appreciate you bringing this matter to our attention. Your feedback is crucial as we strive to improve our services. We understand how frustrating this situation has been, and we want to let you know that a full refund has been processed for your account. Our support team has also contacted you to inform you of this resolution. We sincerely hope this helps address your concerns. Please know that we are committed to making things right, and if you have any further questions or need additional assistance, don’t hesitate to reach out. We value your feedback and will continue working to ensure a better experience for all our customers.

• Review fromMartin H

  Date: 08/14/2024

  1 star

  Martin H

  Date: 08/14/2024

  I ordered Semiglutide from ReflexMD at the same day when my doctor found out asked me to cancel it, which I did. I got the confirmation that the order was canceled to my surprise. Six days later the order showed up on my door step with ice package surrounding to order being warm, when I contacted customer service she said that the pharmacy ignored the request and if I’m not happy with the order, I can discard it and that was the extent of it. I feel like this is a scam based on patient desperation to lose weight with a very poor customer service. Do yourself a favor. Don’t order go to your doctor and discussed ordering medication through your doctor. Avoid This company at all cost.

  ReFlexMD

  Date: 09/06/2024

  Dear Martin, Thank you for sharing your experience. We understand your concern and would like to clarify the situation. You contacted our Customer Support team requesting to cancel your order and process a refund, as advised by your doctor. At the time of your request, the order had already been shipped by our partner pharmacy. Our support agents confirmed that we canceled your subscription for future orders, but unfortunately, we were unable to issue a refund for this shipment as it was already in transit. We apologize if the communication around this process was unclear. Please rest assured that patient safety is our top priority, and we always recommend discussing any medication decisions with your healthcare provider. We understand this situation is frustrating and hope that this clarifies our process. If there is anything else we can assist with, please feel free to reach out. Best regards, ReflexMD

• Review fromCaroline N

  Date: 08/08/2024

  1 star

  Caroline N

  Date: 08/08/2024

  charged me on July 18th and never shipped Ned's by Aug 8th still haven't received anything

  ReFlexMD

  Date: 10/09/2024

  Dear Caroline, Thank you for bringing this to our attention, and we sincerely apologize for the delay in shipping your order. After reviewing your case, we found that there was an internal error with processing your July 18th order. Unfortunately, it wasn’t completed as expected until our Customer Support team intervened to resolve the issue with the pharmacy. We are pleased to confirm that your order was delivered on August 8th. We understand how frustrating this experience must have been and are taking steps to prevent this from happening in the future. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at [email protected]. Thank you for your patience and for being a valued customer. Best regards, The ReflexMD Team

• Review fromMaxine E

  Date: 08/06/2024

  1 star

  Maxine E

  Date: 08/06/2024

  They won't cancel; they will keep taking your money. No one is ever available to chat on the phone. They took $497 at the first and end of the month, so technically it is a scam about paying only 399 a month. It is costing me $1000 a month.

  ReFlexMD

  Date: 08/08/2024

  Dear Maxine, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you've experienced. After reviewing your case, we found that you submitted an email request on 08/06/2024 to cancel your subscription due to financial constraints. Our team promptly forwarded your request to our wellness advisers, and your subscription was cancelled on 08/07/2024. We also processed a full refund of $497 for the amount in question. We strive to provide excellent customer service, and we are sorry to hear that you had trouble reaching us by phone. We will be reviewing our processes to ensure that this doesn't happen again in the future. If you have any further questions or concerns, please don't hesitate to contact us directly at +1-888-807-2462 from 7 AM to 4 PM PST, or email us at [email protected]. Thank you for allowing us the opportunity to resolve this matter. Best regards, The ReflexMD Tea

• Review fromKeelie Y

  Date: 07/31/2024

  5 stars

  Keelie Y

  Date: 07/31/2024

  I have had an excellent experience with Reflex MD. I enrolled and received my semaglutide within 3 days. My first month I lost 9 lbs and working on my last 5 lbs. Total game changer for me!

  ReFlexMD

  Date: 09/03/2024

  Hello Keelie, Thank you for sharing your positive experience with us! We're thrilled to hear it, and your feedback motivates us to continually provide outstanding service. If you ever need assistance, please feel free to contact us anytime. We're honored that you chose ReflexMD to support your health journey, and we're committed to exceeding your expectations every step of the way.