![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforReFlexMD
50 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Deborah R
1 star08/26/2024
Wish I would have read these reviews before I signed up. Medicine should have been delivered within 5 days of July 19th. Still nothing. They keep blaming the pharmacy. It got to the point customer service would respond to my emails with just …. Trying to cancel and get my money back. We will see if it happens. Someone is supposed to call me back within the week. Ridiculous!Review from Jason S
5 stars08/21/2024
I recently began receiving medical care at ReflexMD, and I must share my extraordinary experience with Jennifer R. From the moment I contacted ReflexMD, Jennifer's exceptional customer service, expertise, and kindness set her apart. Faced with the daunting task of finding a new medical provider after being with my previous one for 20 years, I was filled with anxiety. As a chief skeptic with a demanding schedule, it was crucial for me to find a provider who could meet my needs and adhere to a strict timeline. I initially reached out to several medical providers, but each fell short of their promises. Despite upfront payments, these providers could not deliver the comprehensive care I required within my timeframe. After experiencing three disappointing encounters, I almost gave up on treating my condition. Then, I found ReflexMD and was fortunate enough to connect with Jennifer R. Her genuine care, expertise, and immediate sense of urgency restored my hope. Jennifer assured me she could meet my needs and timeline, and despite my lingering skepticism, I gave her the opportunity to prove it. She delivered beyond my expectations. Jennifer provided me with legendary service, reminiscent of the exceptional experiences one might find during a return at Nordstrom. Her service is truly a rare find today, and I am deeply grateful for her support. I also want to extend my thanks to the pharmacy and Dr. Jones for their contributions to my care. Thank you, Jennifer, for your remarkable service. It has made a significant difference in my life. Sincerely, Jason P.S. Product is to be delivered tomorrow????ReFlexMD Response
08/23/2024
Hello Jason, Thank you so much for sharing your extraordinary experience with ReflexMD! We are absolutely thrilled to hear about the care and support you received. Jennifer's dedication to providing top-notch service is truly remarkable, and we’re delighted she could help alleviate your concerns during such an important time. Your kind words will be shared with Jennifer, the pharmacy team, and Dr. Jones. They will surely appreciate knowing how much their efforts have meant to you. If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help, and we’re honored that you chose ReflexMD to support your health journey. Thank you once again for your feedback and for trusting us with your care.Review from Lauren L
1 star08/16/2024
Absolutely nightmarish. They lure you in with your initial purchase of $297 and then rebill you $497 without consent , and you’ll never receive that second package. Try to cancel your membership and they’ll require a thesis statement as to why via email . Try to request a refund and they’ll deny you, but they’ll offer you a fraction of the refund and the product YOU NEVER RECEIVED IN THE FIRST PLACE with no eta. I wish I had read the reviews before I gave them my card, this company is a total joke. Staff will not help you and management is nonexistent . Scam artistsReFlexMD Response
08/23/2024
Hello Lauren, We are truly sorry to hear about your negative experience and appreciate you bringing this matter to our attention. Your feedback is crucial as we strive to improve our services. We understand how frustrating this situation has been, and we want to let you know that a full refund has been processed for your account. Our support team has also contacted you to inform you of this resolution. We sincerely hope this helps address your concerns. Please know that we are committed to making things right, and if you have any further questions or need additional assistance, don’t hesitate to reach out. We value your feedback and will continue working to ensure a better experience for all our customers.Review from Martin H
1 star08/14/2024
I ordered Semiglutide from ReflexMD at the same day when my doctor found out asked me to cancel it, which I did. I got the confirmation that the order was canceled to my surprise. Six days later the order showed up on my door step with ice package surrounding to order being warm, when I contacted customer service she said that the pharmacy ignored the request and if I’m not happy with the order, I can discard it and that was the extent of it. I feel like this is a scam based on patient desperation to lose weight with a very poor customer service. Do yourself a favor. Don’t order go to your doctor and discussed ordering medication through your doctor. Avoid This company at all cost.Review from Caroline N
1 star08/08/2024
charged me on July 18th and never shipped Ned's by Aug 8th still haven't received anythingReview from Maxine E
1 star08/06/2024
They won't cancel; they will keep taking your money. No one is ever available to chat on the phone. They took $497 at the first and end of the month, so technically it is a scam about paying only 399 a month. It is costing me $1000 a month.ReFlexMD Response
08/08/2024
Dear Maxine, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you've experienced. After reviewing your case, we found that you submitted an email request on 08/06/2024 to cancel your subscription due to financial constraints. Our team promptly forwarded your request to our wellness advisers, and your subscription was cancelled on 08/07/2024. We also processed a full refund of $497 for the amount in question. We strive to provide excellent customer service, and we are sorry to hear that you had trouble reaching us by phone. We will be reviewing our processes to ensure that this doesn't happen again in the future. If you have any further questions or concerns, please don't hesitate to contact us directly at +1-888-807-2462 from 7 AM to 4 PM PST, or email us at [email protected]. Thank you for allowing us the opportunity to resolve this matter. Best regards, The ReflexMD TeaReview from Keelie Y
5 stars07/31/2024
I have had an excellent experience with Reflex MD. I enrolled and received my semaglutide within 3 days. My first month I lost 9 lbs and working on my last 5 lbs. Total game changer for me!Review from Ouida b
1 star07/26/2024
Reflexmd is a scam. Avoid this company! They delivered a hot box with a hot pack and hot vials of medication after days of no tracking information being provided. The package arrive via UPS at 7 in the evening. The moment it arrived all of the tracking information miraculously came up on my patient portal. I contacted customer service and they kept referring me to another person. I spoke to 3 different people who all gave me a version of how they had done scientific studies that proved the meds are stable for 5 days in temperatures up to 107. They insisted that the product must have defrosted in the hour it took to deliver to my house from their cold facility. Even if this med would maintain its efficacy after being in temps up to 107, I know this package was in a delivery vehicle for at least 2 days in temperatures far exceeding 107. It’s 100 degrees outside everyday.. in a closed vehicle I can’t imagine how hot it gets. I’ve received Wegovy through the mail and it arrived properly packed & with frozen ice packs. This is the proper way to deliver a medication that needs a stable temperature environment. Stay away from Reflexmd. Terrible customer service and irresponsible delivery service & handling of a medication that requires a stable temperature. I lost $200 bucks to ReflexMd. I’ll do my research next time.Review from Stuart M
1 star07/17/2024
Scam. Lost my medicine, would not reimburse or discount. Stay FAR away from this company. Scam.Review from Teresa W
1 star07/12/2024
I received my shipment this week on a day that approached 100 degrees. The box arrived in the early evening after sitting in the back of a hot truck all day. Temperatures inside the vehicle easily would have approached 120 degrees. Upon opening the package all items were extremely hot to the touch. The one ice pack had long melted and felt like a hot water bottle. I immediately contacted customer service and was told that ‘they ship their product’ with an ice pack to ensure coldness is maintained despite me telling them details to the contrary. I then received an email stating my issue had been resolved when it obviously hadn’t. I sent another email to customer service after speaking to a medical professional and have yet to receive a response. My concern was primarily related to the viability of the medication and whether or not it’s safe to use after being in conditions so out of the recommended storage guidelines. This is too expensive to ‘assume’ it has retained its potency and too risky to assume it’s still safe. The company has poor shipping standards and a lack of regard for its clients concerns.
Customer Review Rating
Average of 50 Customer Reviews
Contact Information
2093 Philadelphia Pike PMB 2388
Claymont, DE 19703-2424
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.