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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Diet Products

ReFlexMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I updated my shipping address on the ReflexMD website over 5 days prior to the order processing and shipping. They shipped to the prior address. When I contacted them, they ignored me for another 5 days. I reached out again and was told I have to email them to change my address. This is unequivocally false, as I have changed the address myself many times prior. Also, there is nothing on their website that says this-- they just make things up to try to avoid admitting a mistake. I expect a full refund.

  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order this product on September 4th and they I would receive it 4 days. I have contacted them at least 20 times and they say they don't know what happened to my order and they have to investigate and they just keep giving me no solution. I am tired of how they won't resolve this and just want my money back. But they won't even acknowledge that either.

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to 1 month of this semaglutide drug for $297.00 after which time I would have a consultation with a Dr. That did not happen. I was told by a patient advocate that the drug was FDA approved and not a compound that was not true. I was told I could reach out to her at any time for support that was not true. I left 3 voice mails and texts no response. I was sent another months dose of the semaglutide and my account charged another $297.00 without my consent and no consultation. I emailed the Dr. told him the drug does not work, questioned why no consultation and why I was charged again without my consent. He responded the Drug works different on everyone call the help center for billing problems. I want a refund .

  • Initial Complaint

    Date:07/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Reflex MD for a weight loss program. I received the first dosage on April 2, 2024. This was to last 1 month. The program requires you to do a health assessment in order to continue each month. I did not do my assessment because I did not want to continue with the program since I felt it was not working. ReflexMD went ahead and sent the next dosage without the assessment. Once I received that, logged in and did the assessment asking that they do not send anymore to me as I felt it did not work for me. Also, I email [email protected] and asked that they stop. The response I got back from the doctor was that I could not stop and that I could not skip any shots, I had to continue on with the program. The program I enrolled in stated I can cancel at any time and that no medication would be sent if I did not fill out the doctor assessment. I also was not made aware that it was not FDA approved until I read the fine print when I received the medication. When I emailed the [email protected] email, they never responded to me. Then I received another dosage. Again, I emailed them asking to cancel my subscription but have not received a response. Now they have charged my card again and is set to mail out additional dosages. I have included a copy of the FAQ where it states that in order to cancel, just email [email protected]. I am not seeking a refund for the first month of 297.00 because I did order that. However, there rest of the months I am seeking a refund. I would have sent back the medication but on their website it says you cannot. I have asked for a refund, but again no response.

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out a questionnaire with ReflexMD for their weight loss medicine. As part of the process they asked me for my credit card which I provided. Next step was to go to Dr for review where I had lots of questions on type and dose level. I emailed, called and hit the website numerous times without a call back. I then tried to cancel the order and after a number of days they got back to me and told me it was too late. I never heard from the Doctor on my questions and didn't hear back from company for four days and then they tell me it's too late as the script that I never agreed too was sent to pharmacy and they basically told me there is nothing they can do. I've submitted a dispute to Amex, written a negative review and now looking to ensure I get my refund of 297. I also believe they unfairly charge customer before the Dr reviews and there is no ability to discuss or cancel. Feels like an unfair business practice.

    Business Response

    Date: 04/25/2024

    Dear ****, 

    It was a pleasure speaking with you. I am glad we were about to come to an acceptable resolution. if you need anything in the future please do not hesitate to reach out anytime, we are here to help! 

    Sincerely, 

    Michael 

    Business Response

    Date: 04/25/2024

    Dear ****, 

    It was a pleasure speaking with you. I am glad we were about to come to an acceptable resolution. if you need anything in the future please do not hesitate to reach out anytime, we are here to help! 

    Sincerely, 

    Michael 

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled subscription through email as directed in their FAQ section about cancellation. Received confirmation of email. Account. Barged no additional services received and no refund issued. Company reached out via text several times indicating they knew I was cancelling but offer reduced rates. No refund issued despite request.

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to access my account for my intake. I've emailed customer support with no response. They have taken my money but not provided the service that I paid for. Until now they've been reliable.

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up on a recommendation from a friend who is using the same medication. After I signed up I heard that this company was a fraud I then tried to cancel my membership the next day - nobody got back to me until 4 days later at that point they said they wouldn’t refund me because medication was already sent out. I said okay and waited for the medication which never arrived I then reached out again and was told days later they would look into it. I haven’t heard anything back I tired to call it takes you to a voicemail. I want a refund immediately.

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First I wanna say this company started out amazing. As an 3rd party company that’s the middle man of you, your doctor and pharmacist. It made things easy and efficient to get your prescription without the hassle of going out. You originally agree to pay 297.00. And that’s agreed amount for your prescription/doctor visit etc. They randomly charge you without sending a notification or signing anything stating they can charge you. On top of the random charge they charge you 497.00. Which isn’t the agreement or agreed amount. This company has potential. But sadly it is currently a scam. Cause they bill and increase charges without the user/consumers consent. BBB dropped the ball on this one cause I only used this site cause they were BBB approved. Now cause the month of February has so many complaints they are no longer BBB approved. Consumer beware.

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my first order in September 2023. I completed a brief questionnaire, was charged $297, received a text message with information about what was prescribed to me and, received everything within 2 days. I did not take the time to read everything or, I would have seen the disclaimer AFTER the prescription was already sent, that what I received was from a compound pharmacy that is not FDA approved. In January 2024, I sent an email asking how I should go about resuming but, this time I did my due diligence and researched what a compound pharmacy was. I sent very specific communication to their “doctor” asking for additional information on what exactly I had been prescribed. I received no response and, instead, received another prescription. No contact with any physician at all. I called and was told a physician would get back to me. NOONE did. I sent follow up communication advising I did not want anything that wasn’t FDA approved and again requested a call. Nothing but, I got a tracking number that my new prescription was sent and delivered. Yes, I should have read what was sent to me before injecting the first round but, when I did, I wasn’t answered. I was charged $497 (which has been refunded after a huge fight with customer service) and the medication was sent. I returned it to sender this time. All of their advertisements promote Semaglutide. Nowhere does it say it’s a compound that is not FDA approved until your prescription is sent and en route. No contact with any physician beyond a generic text message. This can’t be ethical.

ReFlexMD is NOT a BBB Accredited Business.

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