Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Expert Wire, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Expert Wire, Inc.

      32129 DuPont Blvd Dagsboro, DE 19939-4443

    • Expert Wire, Inc.

      PO Box 161 Laurel, DE 19956-0161

    Business ProfileforExpert Wire, Inc.

    Electrician
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Expert Wire, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Expert Wire, Inc.

        32129 DuPont Blvd Dagsboro, DE 19939-4443

      • Expert Wire, Inc.

        PO Box 161 Laurel, DE 19956-0161

      Location of This Business
      32129 DuPont Blvd, Dagsboro, DE 19939-4443
      BBB File Opened:
      7/28/2015
      Years in Business:
      21
      Business Started:
      8/1/2003
      Business Incorporated:
      11/18/2005
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      12:30 AM - 11:30 PM
      T:
      12:30 AM - 11:30 PM
      W:
      12:30 AM - 11:30 PM
      Th:
      12:30 AM - 11:30 PM
      F:
      12:30 AM - 11:30 PM
      Sa:
      12:30 AM - 11:30 PM
      Su:
      12:30 AM - 11:30 PM
      Business Management
      • Mr. David Naples, Principal
      Contact Information

      Principal

      • Mr. David Naples, Principal

      Customer Contact

      • Mr. David Naples, Principal
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring an electrician

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Morty B

      1 star

      08/29/2024

      On August 15, 2024, an Expert Wire technician visited us to provide an estimate for installing an EV charger we already purchased. The task was to add a 50 Amp circuit breaker, a surge protector, and a 220-volt plug receptacle next to the electrical panel. We had already received an estimate for $720, which included all parts. Upon arrival, the technician mentioned he could complete the job that same day and that the $89 estimate fee would be credited if we decided to proceed. After communication with his office, he provided an estimate of $2,709. I mentioned that his price was not competitive. He claimed the parts were expensive and the job would take time, continuing to pressure me to decide immediately to have the $89 fee waived. I chose not to proceed for two main reasons: 1) Expert Wire's estimate was 3-1/2 times higher than the competitive quote, and 2) I felt there was unethical pressure and a clear lack of transparency. I usually do not seek more than two estimates for any project, I decided to get a third estimate to verify whether their high price combined with the $89 credit was a gimmick. The third estimate came in at $800. I chose the $800 estimate from a licensed electrician, and the job was completed in less than two hours. I contacted the Expert Wire office to express my concerns and was promised that the $89 would be refunded back to my account. However, the refund never appeared. I called again today to confirm, and the same person acknowledged that the refund had not been issued, even though it had been promised, which only adds to the integrity and trust issues with Expert Wire. I usually refrain from writing negative reviews, as I understand companies can make mistakes. However, this experience was so extreme in its use of gimmicks and tactics to take advantage of customers that I felt compelled to share it. I hope to help others avoid falling into the same trap of high-pressure, unethical behavior and overpaying well above the market value.

      Local BBB

      BBB Serving Delaware

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.