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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Auto Warranty Plans

Empire Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Reviews

Customer Review Ratings

1.78

Average of 171 Customer Reviews

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Leave a Review

Review Details

  • Daniel S

    Date: 06/12/2025

    I will not use these people again. They were supposed to take payment on the 19th of every month. Decided to take it out a week earlier. Got charged over draft fee. Then when I canceled a week inadvance to my payment they hurried and took another payment while I was on the phone canceling my protection. Which caused another 28 dollar fee. Which is fraud! They wont wvwn give me the money back. I took authorization away from them and they still did it. Rude and disrespectful! I wouldn't recommend to anyone! Scam artist. Trust me when I say go somewhere else. Don't use this place

  • Gregory H

    Date: 06/03/2025

    I started a policy with empire and wanted to cancel it after further research, found that it is very difficult to get that resolved due to getting the run around and trying to up sale me on something I don’t want…currently still trying to cancel it and no luck so far. I would not recommend this company to anyone. So I will write a negative review every day until this is resolved.

  • Murad E

    Date: 05/27/2025

    Empire Auto Protect really came through when my car needed control arm repairs. The claim process was straightforward, and they handled everything quickly with no surprises. I was especially impressed that they arranged for a loaner car while mine was in the shop — it made the whole situation much less stressful. It’s clear they care about their customers and stand behind their coverage. I’m glad I chose Empire Auto Protect and wouldn’t hesitate to recommend them!

  • Taheem B

    Date: 05/27/2025

    I had a great experience with Empire Auto Protect when my vehicle's fuel pump failed. From start to finish, the process was smooth and professional. They approved the repair quickly and covered the cost without any hassle. What really stood out was that they also provided a loaner car while mine was in the shop — a huge help that made everything so much easier. It's rare to find a warranty company that actually delivers on its promises, but Empire Auto Protect did just that. Highly recommend for anyone looking for reliable coverage and peace of mind!

  • Giovanni P

    Date: 05/27/2025

    Empire Auto Protection Came Through for My A/C Repair! I recently had an issue with my car’s air conditioning, and with the summer heat kicking in, it couldn’t have come at a worse time. Thankfully, I had coverage through Empire Auto Protection, and they made the entire process easy and stress-free. The repair shop diagnosed a faulty A/C compressor, and Empire approved the claim quickly with no hassle. The repair was fully covered under my plan, and I was back on the road with cool air in no time. Customer service was excellent—they were professional, responsive, and kept me updated throughout the process. I’m really glad I chose Empire Auto Protection. It paid off exactly when I needed it most. Highly recommend them for peace of mind and reliable coverage!

  • Chris L

    Date: 05/27/2025

    I recently had to use my Empire Auto Protection plan for a major vehicle repair, and I couldn’t be more impressed with how smooth everything went. My car needed work on the transmission, and the repair shop was able to work directly with Empire to get everything approved quickly. There were no surprise costs, and the coverage kicked in exactly as promised. What really stood out was the excellent customer service—I was kept informed every step of the way and never felt like I was left in the dark. This experience gave me complete confidence in their service. If you’re looking for a trustworthy auto protection plan that actually delivers when you need it, I highly recommend Empire Auto Protection!

  • Norma P

    Date: 05/13/2025

    Empire Auto Warranty.. buyer beware! Website states 30 day money back guarantee but after 3 days we wanted to cancel. They refused to issue refund and had to have our bank get involved. This company preys on seniors. Rude and called us all kinds of obscene names!! Check all reviews online how they scam people. I would not give a star but it’s only way to leave a review. I have reported them to the Federal trade commission!

  • Jessica M

    Date: 05/06/2025

    This company is a complete fraud. I signed up and within 30 days o wanted to cancel, the rude representative is telling me that I need to prove that I am selling my vehicle to get to cancel this even when they tell you that you have 30 days to cancel risk free. They also charged mkre the forst month that was agreed upon that was the first sign for me to cancel but them not letting me cancel is insane. Ill be contacting the banks and any other organizations that I need to. This is complete fraud and they need to be shut down.

  • Tami W

    Date: 05/05/2025

    I don’t want to leave any stars it’s forcing me to leave 1. I had a claim for my vehicle which was almost two months after my contract started. The guy and there is only one guy on the phone said it’s covered but they’re not covering because it’s pre existing. The guy laughed when I requested a refund and said no it’s only $47. Then he proceeded to tell me he knows where I live and read my address. I told him he was very unprofessional and completely out of line. I will be filing a police report.

  • Jerry D

    Date: 04/16/2025

    Out of the country company and just deny everything using wear and tear as their reasoning. A part failed that is rated for 100,000 miles and failed at 62,000. Worst customer service. If you want to through your money away this is the place.

Empire Auto Protect is NOT a BBB Accredited Business.

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