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Business Profile

Credit Union

Dover Federal Credit Union

This business is NOT BBB Accredited.

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12 Customer Reviews

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  • Ryan B

    05/29/2024

    Garbage customer service. Do not get a loan through this credit union unless you already have a checking/savings account with them.

  • Pop M

    04/16/2024

    The credibility and proficiency of this credit Union has taken a an unacceptable decline. Complete lack of responsiveness to even the most serious of issues. A lack of knowledge capable of resolving problems. Just apathy and disorganization that causes great frustration to deal with. I ve had a possible breach of my account now for five days and getting no viable assistance and now being past on. I absolutely abhor the way this issue has been handled. To make things worse we have been members for 37 years and I can say there have been good times and bad but this is bad enough to move to another bank.

    Dover Federal Credit Union Response

    04/23/2024

    Thank you for your comment regarding your review rating. Your experience with Dover Federal Credit Union matters to us and are happy that we were able to resolve this matter for you directly.

  • Vasile M

    04/06/2024

    04.05.2024 This is for third time when this bank is trying to steal money from me. I went to New Castle ,DE to pay my car loan, because I paid in advance, new monthly payment went $25 down, the clerk asked me for to pay initial installment price. I had to open Dover Federal app to do her job properly, the clerk said just ‘okay’ like is normal, instead at least thanks me. I will never recommend this bank to anyone. Very rude employees and totally unprofessional.

    Dover Federal Credit Union Response

    04/23/2024

    Thank you for your comment regarding your review rating. Your experience with Dover Federal Credit Union matters to us and are happy that we were able to resolve this matter for you directly.

  • Vasile M

    02/22/2024

    This is the worst back ever, if you can call this joke a bank. Nothing good. You can’t even pay online your car payment (in my case) After I paid my monthly bill, I went again to pay some money toward the principal, guess what ? The clerk played like she didn’t hear me ( after I told her three times) and charged me interest. Be careful when you borrow money with them, they are not honest at all.

  • Runar W

    12/06/2023

    Run from this bank, they consistently try to sabotage the bank account for "reoccurring fees of $30, after Telling you it won't happen again, plus a guy at work told us Dover Federal credit Union took his money and didn't give it back to him" we closed all our new accounts, some banks are just not good to deal with because they steal and try to justify it. We highly DO NOT recommend this bank.

  • John O

    10/02/2023

    They are impossible to reach and they are still asking me for my insurance for car loan which I’ve sent 6 times. I can get to my account and can only pay loan by texting.

  • John O

    09/21/2023

    Can not contact a real person all I get is A.I

  • Joe B

    08/17/2023

    Never in my life has it been so difficult to may my auto loan with them. In order to pay using an outside account I can set up auto payments which I have done about 4 times but they keep delinking the account for some reason. So I notice I have not paid around mid month. So I call them and nobody picks up. I can't get a paper bill to mail them a check and I can't make a payment using their online portal from an external bank account. Leaving me with one option which is to pay using a text message system that charges me $4.95 for each payment.

  • Todd N

    07/30/2023

    I applied for credit card with DFCU. I was asked for 8 check stubs... I provided that. Then I was asked for the last 2 years tax returns.... I provided that. Then I asked to provide transcripts to show that the IRS accepted my tax returns. I have never had an institution ask for tax returns for a credit card. The check stubs should have been enough. DFCU should do like all others and do the leg work for verification on there part. When they asked for transcripts I just cancel my application with them.

  • Mahmoud S

    05/15/2023

    I am writing to express my dissatisfaction with Dover Federal Credit Union. I applied for a credit card with them and was initially approved. However, after approval, they request some documents. I submitted the requested documents, but they took two months to review them and then rejected my application. I am very disappointed with the way this process was handled. I understand that credit unions have a right to approve or deny applications. Still, I feel that Dover Federal Credit Union did not handle my application in a fair or transparent manner. I was initially approved. This is very frustrating and has left me with a negative impression of Dover Federal Credit Union. I am also disappointed that Dover Federal Credit Union requested so many different documents after they had already approved my application. I submitted my driver's license, proof of income, and proof of address, but they still requested additional documents. This was a very time-consuming and frustrating process. Overall, I am very disappointed with Dover Federal Credit Union. I feel that they did not handle my application in a fair or transparent manner. I would not recommend this credit union to anyone.

Customer Review Rating

1/5

Average of 12 Customer Reviews

Contact Information

1075 Silver Lake Blvd

Dover, DE 19904-2411

Visit Website
(302) 678-8000

BBB Rating & Accreditation

A-

This business is not BBB Accredited

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