ComplaintsforLumiq Group LLC
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a Lumiq Pro Bottle in black on 4/4/24 for $99.95. I have uploaded the instructions that came with the bottle and also my email thread to them. Once I finally received it, I read the instructions and tried to use it. There are directions in the manual that say " IMPORTANT: Before use, please remove the small lid/cap (rotate counter-clockwise) above the elctrolyzer and then pour out the distilled water in the electrolyzer." I did this and put the cap back on, because I thought I was only removing the cap to pour out the water from shipping. On 5/3/24 I sent a message to Lumiq asking why my bottle was not producing the air bubbles. They asked for a video, which I sent them. They replied back that the cap should have been left off. On 5/7/24 I emailed stating how their instructions are confusing and asked if leaving that cap on could have damaged my bottle. on 5/8/24 they replied that leaving the cap on can indeed damage it. On 5/9/24 I asked for a free replacement of my bottle due to their poor instructions. On 5/9/24 they replied they would send me a special code with which I could purchase a generator base. on 5/10/24 I replied I would be happy with a free new generator base. On 5/11/24 they replied "We can offer you a one-time coupon code for $60 off, with which you can purchase a replacement base for your bottle for $40." I read that to be I could purchase a base for $40 and use the coupon code for $60 and it would be free. I received the code. However you cannot purchase a base on their website, only an entire bottle. As you can see from my email thread I have went back and forth with them trying to get a replacement base.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.