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ComplaintsforChick's Discount Saddlery
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Complaint Details
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Initial Complaint
01/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered a stable blanket in a order with 2 other blankets. I had only had a problem with the one blanket as it ripped in one night of my horse wearing the blanket and in one week the chest clip broke. Chicks said they won’t issue a refund because it looked like it caught on a fence causing to tear and that my horse was wearing it in a turn out. I let them know there’s no sharp fencing for it to be caught on and showed multiple pictures. Also let them know he’s in a stall where the stable blanket is supposed to be worn.Now they are ignoring my emails and still won’t issue a refund. Moral of the story they cannot say what looks like happened because nobody knows what happened . All I know is my horse was wearing the blanket in his stall like the blanket description says and it ripped after one night of wear. And then later the chest clip broke making it unusable in a week.Business response
01/03/2022
Unfortunately, that blanket does not have a tear warranty. There are some blankets on the market that do have guarantees against tear, but none that have a 600 denier outer shell - at least to my knowledge.
We do stand behind the products we catalog. If the blanket was defective, you are certainly entitled to a refund or exchange.
In short, if the blanket falls apart on its own, we will refund the purchase price, or replace the blanket. However, if the blanket was damaged by the animal wearing it, it is not the fault of the blanket. Keep in mind, that some horses just will not wear some type of blankets, and will do just about anything to get one off. A 1000 pound animal can destroy any piece of tack that they want to, if they put their mind to it.
As you are aware, we have reviewed the pictures that you sent us and they are not indicative of a defective blanket. This blanket has rub marks and tears showing that it was rubbed against some unknown object. A defective blanket will generally fail at the seams.
Due to the fact that your horse has now ripped two of these lighter shelled blankets, we would suggest that you cover your horse with a blanket with at least a 1200 denier outer shell.
Thanks,
www.chicksaddlery.com
1-800-444-2441
fax: 1-302-398-3920
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.