ComplaintsforTickets-Center.com

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tickets-Center.com is the first website that pops up when searching for tickets. It is not obvious from that it is a third-party vendor...it is in small print in the corner. The ticket prices are 3x what they are on the box office sites. When I received an email about the tickets following the purchase, it said the tickets have not even been purchased yet and that they will be sent to me before the show (which is in a month). I immediately called requesting a refund and they said they could not because the middle-man had already been paid, which cannot be correct because the email said they had not yet even purchased the tickets. This business is a total scam.

  Business response

  07/26/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”
  
  Once our customer selected the ticket listing they desired for Jake Cornell, they were able to see the tickets available. Once selected, they are taken to a page with an in-depth description of their ticket information, event details, ticket quantity, delivery method and any other notes related to the tickets. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $618.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars. Some venues may require proof of vaccination or negative COVID test. You are responsible for checking venue health and safety requirements for entry." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $618.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  7/21/2024 I paid 195.95 for nothing. Pretty sure there are no tickets- it’s all a total scam. I’d like my money back.

  Business response

  08/02/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Fast, easy and secure secondary marketplace tickets. Prices may be above or below face value." 
  
  Due to the nature of the secondary marketplace, Tickets-Center does own or generate any tickets and therefore does not set or control the ticket delivery date. Rather, the estimated delivery date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Tickets-Center has no affiliation. While Tickets-Center does not control the available delivery date we do ensure that valid tickets will arrive on time for the selected event. In this case, tickets for our customer's event were delivered on 7/23/2024, the day after their order was placed. As it stands our customer's order was appropriately fulfilled in accordance with both our buyer guarantee and all agreed upon terms. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards,
  Tickets-Center

  Customer response

  08/08/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22038422
  

   

   

   

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchase tickets for Fiddler on the Roof at the St. Louis Muny. I was directed to another website called Tickets Center to purchase the tickets. I purchased two tickets through the website by using the link for my PayPal account. We went on the date of the performance and found out through an employee at the box office that it was a scam. She stated that tickets can only be purchased through another company that was not Tickets Center. We had gone to her when we were unable to use any confirmation to gain entrance to our seats. The "tickets" were downloaded to my google wallet, but did not have a barcode to scan when I tried to pull them up again at the venue.

  Business response

  08/01/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. As such, we have investigated our customer's claim and provided our customer a resolution in the interest of customer service. As an amicable resolution has been reached we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department
  
  Regards,
  Tickets-Center 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a ticket through this company for my daughter to attend a Keith Urban concert in Salinas, Ca on 7/12/24. When I looked at the QR code on the "ticket," it brought me to a "play boy magazine" website. I immediately called the Ticket agency, and they assured me that the ticket was legitimate. When my daughter got to the venue it was not legitimate, and she had to buy a ticket from a friend to get into the concert. I contacted the venue today, and they told me that they only sell tickets off their site, and that the ticket was fraud. I am requesting my money back, but have been bounced around to different people, hung up on, and disconnected from Chat. I just want my money back.

  Business response

  07/25/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customers’ concerns.   

  It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.   

  On 7/12/2024 we spoke with Mrs. ******* and addressed their concern regarding their QR code. We discouraged their attempts to read into the QR code’s identifying number as the unique identifier is specific to the venue. Searching such a broad term via the web would likely suggest unpredictable and unrelated results. We advised our customer the tickets are valid and sourced out directly from the primary platform. As such, we maintain our customer’s order was successfully fulfilled and aligns with our Buyer’s Guarantee.   

  Prior to receiving this claim, we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns about their order, we encourage them to contact our customer service department so they may be addressed.    

  Regards,   
  Tickets-Center.com 

• Initial Complaint

  07/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 5/23/24 I ordered and paid for 2 tickets to Riverdance at American Music Theater, Lancaster, Pa. at 2:00 PM on 3/2/25 At a cost of $317.50. After not receiving any correspondence or tickets in the last 2 months …I tried contacting them and they keep saying they emailed them and supposedly have emailed them again. Funny thing is all their emails come through to me except the tickets! They keep saying we can get no refunds even though the confirmation email says nothing about no refunds and was the first and only email received prior to my continued effort to get my tickets. I truly feel I have been scammed by this company and they are committing fraud against innocent people. My order # is 64523364. Please help me at this point to just get a refund as we have a feeling we will never receive legitimate tickets at this point. Sincerely,  

  Business response

  07/12/2024

  Thank you for reaching out to us. We have been resent our customer their tickets, via email and our system shows the tickets have been accessed. As such, we consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.  
   
  Regards,  
  Tickets-Center 

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This site is a scam. My daughter thought she was buying tickets directly from the venue. When I received the email confirmation, no links worked for tickets or company contact.

  Business response

  07/05/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”
  
  Once our customer selected the ticket listing they desired for West Michigan Whitecaps at Great Lakes Loons, they were able to see the tickets available. Once selected, they are taken to a page with an in-depth description of their ticket information, event details, ticket quantity, delivery method and any other notes related to the tickets. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $159.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars. Some venues may require proof of vaccination or negative COVID test. You are responsible for checking venue health and safety requirements for entry." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $159.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is a 3rd party seller that highly inflates prices and adds on many fees, when the actual price from another--legit--agency was 1/3. The link to the ticket does not work, and I have not been able to contact anyone at this company. I have filed a complaint with the Hawaii Department of Consumers Affairs, and will be speaking with my bank. This company has deceptive practices, and price-gouges. They clearly state no refunds, so I'm really hoping I can get this handled. What was going to be a nice and fun event in Honolulu has now turned into a complete headache. It is unbelievable that this activity is allowed when so many grievances are posted against this fraudulent company.

  Business response

  07/05/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”
  
  Once our customer selected the ticket listing they desired for Chelsea Handler, they were able to see the tickets available. Once selected, they are taken to a page with an in-depth description of their ticket information, event details, ticket quantity, delivery method and any other notes related to the tickets. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $389.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars. Some venues may require proof of vaccination or negative COVID test. You are responsible for checking venue health and safety requirements for entry." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $389.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/17/24 I was online searching for US open 2025 tickets. I was on USGA when I was somehow redirected to this site. I looked for the tickets, thinking I was on USGA, and bought them. Afterwards is when I noticed I DID NOT buy them from the site I was on. So, the next day I did a little research about this company and did not read good things. They are promising my tickets, allegedly, a day or two before the event. I did contact the company on line and they have not helped. I asked that the tickets at least be emailed to me to verify, and they will not do that. My belief is that they sell these tickets first, and then try to get people to sell them to them. I believe they committed fraud by not having any tickets to sell at all. I cannot make any plans, wondering if I will have the tickets to attend. My calls just go unanswered. I would like for them to make this right ASAP and refund my money. Order #65235551

  Business response

  07/05/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customers’ concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Independent resale tickets, prices may be above face value.”      
  
   
  Once our customer selected the ticket listing they desired for US Open Golf - Sunday, they were able to see the tickets available. Once selected, they are taken to a page with an in-depth description of their ticket information, event details, ticket quantity, delivery method and any other notes related to the tickets. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $3,027.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars. Some venues may require proof of vaccination or negative COVID test. You are responsible for checking venue health and safety requirements for entry." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $3,027.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.  
  
    
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. It is also important to note that our terms state: The Guarantee means (i) that your transaction will be safe and secure, (ii) the tickets will be delivered prior to the event, (iii) the tickets will be identical, comparable, or better than the tickets you ordered, and (iv) the tickets will be valid and authentic.” 
  
   
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.     
  
    
  Regards,     
  Tickets-Center   
  
      

  Customer response

  07/09/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The company, Tickets-center.com, has answered with a bunch of things supposedly on their website, or as they stated they told me about.  But, I would like to actually SEE or have in my possession the tickets I purchased with my over $3,000.  From what I know, they do not have any tickets to provide me right now.  They want me to wait 2 or 3 days before this event, which is out of state.  I am an elderly woman that lives on a fixed income.  This was going to be my husbands anniversary gift.  I still believe this is fraud because they are selling tickets they do not have.  I may drop this if they either return my money,  buy them back from me, or give me tickets that are compromised or fraudulent.  I had worked 40 years in the court system, and from reading a lot of other complaints and comments on this business, it screams scam and fraud. Regards, Complaint ID: 21898118    

  Business response

  07/18/2024

  Thank you for responding. Please note that as a resale marketplace Tickets-Center does not generate tickets or hold any inventory. This is clearly disclosed on our site prior to purchase. All our customers are guaranteed to receive their tickets in time for their event. It is also important to note that our terms state: The 100% Guarantee means (i) that your transaction will be safe and secure, (ii) the tickets will be delivered prior to the event, (iii) the tickets will be identical, comparable, or better than the tickets you ordered, and (iv) the tickets will be valid and authentic.”  We have abided by the agreed terms, therefore we are unable to offer our customer compensation. It is important to note that our customer will receive their tickets in time for their event, per our Buyer's guarantee. If our customer has further questions regarding their claim, we encourage them to contact our customer service team.   
  
    
  Regards,    
  Tickets-Center 
  
  

• Initial Complaint

  06/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ticket-center falsely represented as the legit ticket website. They also said that my seats would be together and they’re not. The tickets they sent to me in the email are pdf files of tickets, not the legit tickets.

  Business response

  07/02/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”
  
  The tickets provided to our customer were located in the side terrace section of the venue, which organizes seating based on odd/even numbers. This is a standard practice for many theatre events. The seats provided to Ms. ***** were consecutive even numbers, meaning that the seats were located adjacent to one another. Had Ms. ***** contacted us prior to the event date, our customer care team would have happily informed her of that information; however the only contact we received from Ms. ***** was regarding the date of the event.
  
  We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 3, 2024, I bought a parking ticket for $40.00 at the Cathedral Garage from TicketsCenter.com to the Leanne Morgan event at the Safe Credit Union Performing Arts Center on June 9th @ 7pm. I received the confirmation email (attached) to my [email protected] email address with the order # 64821632 for my order. On June 7th, I called their customer service because I had not received my ticket. The recording said they would send me my ticket the day of the event. On June 9th at 2pm I contacted customer service again, this time asking for a representative. I spoke to the representative and she found my order by using my email address that i ordered the ticket from ([email protected]) told me I had to download the ParkWhiz app on my phone to receive the ticket. While she was on the phone, I downloaded the app, and the ticket was not their. After 45 minutes and placing me on hold multiple times the representative came back on the phone and told me they would resend the ticket and it will appear in the app in the next 30 minutes. I waited an hour and a half checking every few minutes and still no ticket. I called customer service back again. This time they told me the person that was supposed to resend it to me isn't answering the phone. Since there wasn't anything I could do, I ended up parking someplace else and had to pay a 2nd time for parking. On Monday, June 10th I called TicketsCenter.com back and asked for a refund since I never received the ticket. They told me they wouldn't refund my money because the event wasn't cancelled. Which makes no sense to me. The email was very clear that they would not honor a paper copy of my order, so without them sending the electronic ticket, I could not use it.

  Business response

  06/27/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. We have contacted our customer and extended a one-time courtesy resolution in the interest of customer service. We are pleased to have provided an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
   
  Regards,
  Tickets-Center 

  Customer response

  07/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21878211
  

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩