Reviews

I ordered 2/18/24 two items (jelly roll and quilt pkg), I can’t phone the 833 number on the site (says incorrect number), emailed and only receive automated response. I think this is a scam on Facebook

Hi, Thank you for bringing this to our attention. We assure you that we are not a scam. Our phone number is listed on the contact page of our website, and it does not start with 833. I believe you may have called the wrong number. Please refer to the contact page on our website for all our correct contact information. We are always here and willing to assist. We were in communication with you regarding your order. Your package was delivered to your neighbor by USPS, and you later informed us, "My neighbor brought the package by." It appears that the shipping company delivered the package to the wrong house. We have over 200,000 customers, and while a very small percentage may have issues with shipping, we understand and do everything we can to resolve those issues. This is the same for 99% of e-commerce companies. If you have any further concerns or need additional assistance, please do not hesitate to reach out. Best regards, Karen

I am having the same issues as everyone else here. I ordered a quilt kit, December 19, 2023. The payment was immediately taken from my bank account. Received the confirmation for my order, then nothing. I emailed them to no avail. I noticed on the email sent by quiltcomfort, that it stated to contact the courier for shipping updates. I have done this, there is no new updates from them. I noticed that the shipping times were 6 to 15 days. I really would love to receive my order. The postal service in Idaho, is awaiting the item, still. I have tried contacting the business by phone, just rings then nothing. Getting extremely frustrated by the lack of communication from the business. I really don’t want to dispute the charges. But might be forced to. I still receive emails from them. But not what I have paid for. I don’t think I will do business with them anymore. I will have to see how much longer I have to wait until I get my order.

Hi, We apologize for the inconvenience you’ve experienced. We assure you that we are not a scam and strive to provide excellent service to all our customers. Our phone number is listed on the contact page of our website, and it does not start with 833. I believe you may have called the wrong number. Please refer to the contact page on our website for all our correct contact information. We are always here and willing to assist. Regarding your order placed on December 19, 2023, we did experience a slight delay in receiving the fabric for our quilt packages. However, we communicated with you as follows: We informed you by email that there was a slight delay in receiving the fabric, but we were busy cutting, packing, and shipping to clear the backlog. We assured you that your package was in the queue and would be on its way soon, and we would send you the tracking details once dispatched. You responded with: "Thank you for the update." On January 4, 2024, we updated you further, letting you know that your package was on its way, and provided the tracking details: USPS Tracking. Additionally, we want to clarify that we did not take money directly from your bank account. When you paid for the goods, your bank and our credit card company processed the transaction as you approved it. This is how e-commerce works: the payment is authorized and processed before we ship the goods. We have over 200,000 customers, and while a very small percentage may have issues with shipping, we understand and do everything we can to resolve those issues. This is the same for 99% of e-commerce companies. If you have any further concerns or need additional assistance, please do not hesitate to reach out. Best regards, Karen

Martha H Too many people complaining n you make up excuses. I ordered fabric for Christmas and have not received it yet. It will be too late to use it. If you ever send it to me or just plan to keep my money, I do want my money back if I don’t receive before Christmas.

We apologize for the inconvenience. Your order was placed on December 2nd and delivered just 2 days longer than our standard shipping time. We have over 200,000 customers, and we ship and deliver fabric every day. Sometimes shipping can be slow, and we explain our process of producing these wonderful kits to customers across all our channels. While our kits are not custom, they do take time to put together depending on the specifics of the order. We communicate shipping with each customer to keep them informed about their order status. We do not intend to ship slowly and always strive to get all kits out on time. We are always willing and ready to issue a refund if you are not satisfied – no questions asked. Thank you for your patience and understanding. Best regards, Karen

I ordered 4 items mid November, received an email response that my order was received and being processed. I have not received any more correspondence regarding the order. I sent an email to customer service asking for the tracking information. Still, no response. Next step is to dispute the charges.

Hi Connie We did indeed respond to your email. And we are awaiting an email back from you. Please respond to that email. We sent it to the email address on the order. It has to do with your shipping address.

I ordered and paid through PayPal and evidently a payment also was taken from my checkbook ng. Ordered beginning of October still no merchandise

I'm sorry to hear about the confusion and inconvenience regarding your order and payment. However, I'd like to assure you that the package you ordered at the beginning of October was shipped and delivered on time as promised. To verify the delivery details, you can enter this tracking number in the USPS Website : 9400111206216425032142. This tracking number will give you access to the tracking information and confirm the delivery status of your order. Regarding the issue with the payment being taken from both your PayPal account and your checking account, this sounds like a matter that needs immediate attention. We certainly don't intend for any customer to be charged twice for a single order. It's important to note that we do not have the capability to directly charge your bank account. Any charges would have been initiated by you, possibly indicating a double order. If it turns out that there was indeed a double order placed on your part, please let us know. We will be more than happy to process a refund for one of the orders. In this case, you can keep the fabric from the additional order as a gesture of our commitment to customer satisfaction. To proceed with this, could you please provide us with the details of the orders in question? Once we have this information, we will swiftly process the necessary adjustments and ensure that your concerns are resolved to your satisfaction. Thank you for your understanding and cooperation in this matter. We are here to help and ensure that your experience with us is a positive one.

Placed an order in September. Received an email stating the order was ready to be picked up by Usps and I would get tracking number when pickup. Two weeks later, still no word about shipping. I have called and left messages. I sent email (yes plural) and emails come back. BAD CUSTOMER SERVICE

I'm truly sorry to hear about the difficulties you've experienced regarding your order and the lack of communication from our side. Please accept our apologies for any inconvenience and frustration this has caused. We aim to provide excellent customer service, and it's clear that we have not met this standard in your case. I would like to assure you that your order, placed in September, was indeed shipped and has been delivered as promised. To view the details of your shipment, including the delivery status, you can use the tracking number provided. Please enter the tracking number 9405511206215053143506 on the USPS tracking website. It's concerning to hear that your emails have been bouncing back and that you've not received timely responses to your calls and messages. This is not the level of service we strive to provide, and we will investigate this issue to understand what went wrong and how we can prevent such occurrences in the future. Your feedback is extremely important to us, and we are committed to improving our communication and customer service processes. If there are any further issues or questions regarding your order, or if there's anything else we can assist you with, please do not hesitate to contact us directly. Again, we apologize for the inconvenience and thank you for your patience and understanding. We value your business and are dedicated to ensuring your satisfaction with our service.

My wife ordered a kit from this company on July 23rd. When it arrived, it was short one 2 1/2" square. 7 emails to customer care and 3 phone calls later all we have is a promise that it would ship and we would receive a tracking number. We are now Sept. 19 and have not received the missing item or a tracking number. Based on other reviews on this site, Customer Care does not appear to be very responsive.

We sincerely apologize for the inconvenience you've experienced with your order. Your feedback is essential to us, and we appreciate you bringing this matter to our attention. Firstly, we want to clarify that we process and ship thousands of orders daily, and while we strive for perfection, occasional issues can arise. Even industry giants like Amazon encounter customer concerns from time to time. However, this doesn't diminish the importance we place on resolving each matter promptly and to the customer's satisfaction. We have thoroughly reviewed your case, and we're pleased to inform you that we've taken steps to address the missing item situation. We understand your frustration in not receiving the missing 2 1/2" square promptly. As a gesture of goodwill, we have processed a full refund for your entire order, allowing you to keep the fabric at no cost to you. We believe this resolves the issue to your satisfaction, and there is no need for you to return the product. Regarding the delays in communication, we acknowledge that there was room for improvement in our responsiveness during this particular incident. We are actively working to enhance our customer care procedures to prevent such delays in the future. We value your business and hope that this resolution demonstrates our commitment to customer satisfaction. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with. Thank you for your understanding.

I have sent about 5 emails requesting information on how to return my purchase and have not received a reply. I’ve ordered from them before and everything was fine. I will not purchase from them again and will not recommend them to anyone. My purchase was almost 100.00.

Dear Kathy. We apologize for any inconvenience you may have experienced with not receiving a reply to your emails requesting information on how to return your purchase. Due to the way the emails were written, they ended up in our spam folder and were not seen until several days later. We have since recovered your emails and are in contact with you to resolve your issues. Please know that while customers usually don't come to BBB to write a review about the fabulous service they receive from us, we have over 100,000 other satisfied customers who can attest to our quality of service. We value your business and hope to have the opportunity to serve you again in the future. Thank you for your understanding. Best regards,.