ComplaintsforLawns Unlimited, Ltd.
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Due to previous issues with Lawns Unlimited in 2022 (when opening the irrigation (April 16, 2022)) the technician had an issue with a cracked PBB pipe. He said he would be right back to fix it. (the tech arrived unannounced and knocked on door instead of scheduling appt). On May 12, I reached out to LU stating technician never came back. They said they needed our authorization. Questioned why the tech said be right back and never said needed anything else-no answer to that. May 27, 2022, still no irrigation on. June 5th technician shows up unannounced to fix pipe. June 8th, I email LU that irrigation wasn't working. They said they would send out but would be a service charge. Back and forth I said I refused to pay since they didn't confirm with homeowner that system was working. Since I paid for full year in advance, I just dealt with the inconvenience of creating pressure each morning so irrigation would work. After this experience, I decided I wouldn't use them again, so I contracted with another company for 2023. Much to my surprise, in May, 2023 someone from LU knocked on door and said they were there to open up irrigation. I told them we aren't using them as we signed with another company. I told them we didn't sign any agreement for 2023 due to poor service. One morning in May, someone stopped by and said they were there to open up irrigation. My wife was only one home and she thought it was new company so she let them in. This happened to be Lawns Unlimited-who was not authorized to do work. I have reached out with letters explaining this with no response from them except that we owe them for the work. I refuse to pay for work that was not requested. They said that if 'they did the work the previous year, they automatically come back the next year'. This is not an implied contract to continue work into the future (previously I signed contract for work). I had to pay another company for work due to signing a contract.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.