Complaints

This profile includes complaints for Martin Newark Dealership, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Martin Newark Dealership, Inc.

  298 E Cleveland Ave Newark, DE 19711-3711

  
• 

  Martin Newark Dealership, Inc.

  1364 Marrows Rd Newark, DE 19711-5458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am leasing a brand new vehicle with a plug in the right rear tire. I rode around for months having problems with my tire sensors. I was seen at Union honda multiple times to assist with tire issues. Union honda was very supportive each time I came to them to check my tires and assist but could not find the problem with my tires until the last time I came in, in June and they had to plug my left rear tire and they found a plug in my in my left rear tire. I have never taken the car anywhere for service on my tires since purchasing it in December 2023. Union honda found the plug and encouraged me to contact Martin honda to tell the what happened. When calling Martin honda the manager was very rude and stated that the car was thoroughly checked before I received it and told me it wasn’t his problem. I informed Union honda of what happened and was given a corporate number to contacts I called the number and informed them of what happened. I received a complaint number-14752431. I have not heard back from anyone. I just want a new right rear tire. I drive around with my toddler everyday and it is uncomfortable to think that my tire will not hold up or if other things are wrong with the car that Martin honda hid from me when signing a lease for this vehicle.

  

  Business Response

  Date: 12/13/2024

  Thank you for your recent letter regarding ****** ******* Our service Director, **** *** reached out to Ms. ****** and she will be bringing her car into our service department for routine service and a recall on Saturday 12/14. We advised her that at this time we will take a look her tire issue and see what we can do to remedy the situation to her satisfaction. We will advise you of the outcome after her scheduled appointment.

  Sincerely,

  General Manager

   

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22628592
  

   

   

   

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother went to Martin Honda for an oil change and to inquire about a recall on her Honda CRV involving the steering. She has previously called two times and was advised the parts were not yet available. She inquired again today, Nov 18 2024 only to be told yet again the parts weren’t available and to call every Monday until the parts became available. She paid and signed her receipt for her oil change and left. When she got home she noticed her receipt also states she declined to have her steering recall fixed and she would call at a later date to schedule! This statement is an absolute untruth. Honda is protecting themselves versus their consumers with this blatant attempt at a fraudulent statement. If something happened to my mother while she was driving due to this faulty steering, Honda has on file that she declined which is a blatant disgusting untruth! She is on way back down to Honda to get a new paper stating she did not decline to have her recall fixed but was advised the parts were not available and to call every Monday until they are. This is a very intelligent woman who normally reads everything before signing. She is a 20+ year customer of Honda and has no reason to think they would add a fraudulent statement on her receipt and to do it in such an underhanded way is pure disgust, not to mention a fraudulent statement which is illegal!

  

  Business Response

  Date: 11/26/2024

  Thank you for your recent correspondence regarding complaint ID 22571721.

  We have been in contact with the client prior to receiving your letter and have resolved the issue amicably. Please let me know if you have any further questions or concerns.

  Sincerely,

  General Manager

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22571721
  

   

   

   

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves my 2020 Kia Telluride. I brought the vehicle into Martin Kia in January of 2024 for a recall, oil change and for them to look into a few issues I was having with the vehicle. Issues were a rattling when coming to a stop, jolting when shifting gears and another shutter when at a stop. During that service, they performed the recall, change 4 tires, replaced an oil pan, brakes and rotators and an axel. The car stopped making the rattling noise and shutter at a stop for a about a month. The car went back in February 2024 into Martin Kia because of the rattling and shutter. I was charged with a diagnostic fee. They replaced another axel which was covered under warranty. Now in March, while driving the car would not accelerate when I pressed the gas pedal. I had to pull over, turn the car off and restart to finish driving. This happened multiple times during a trip. The car went back into Martin Kia at the end of March 2024. This time we were over the 100,000-mile warranty. The service rep called and stated that the car had no oil and needed a new engine and was going to cost us over $11,000. After negotiations with Kia, we agreed that they would pay for the engine and parts, and I would pay for the labor (about $3,700). We finally got the car back after 2 weeks, and the car still has a rattling when I come to a stop. We have reached out to Kia corporate many times but are getting no answers. The car was in their possession multiple times and have dropped the ball on solving the issues and now that we are passed the warranty, they are pushing the cost to us and/or not resolving the issue. Ideally, I want the $3,700 that I paid in labor cost back and my car fixed but would settle for them just fixing an issue that they have had multiple times prior to being out of warranty to fix. Communcation and customer service overall have been terrible. There are many reports online regarding the engine/oil issue. Kia needs to step up.

  

  Business Response

  Date: 06/13/2024

  Thank you for your inquiry

  Mr. *****'s car was repaired to his satisfaction.

  Please let me know if there are any other questions or concerns.

  General Manager

  Customer Answer

  Date: 06/17/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21678458
  

   

   

   

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally took car there in September of 2023. Engine needed replacement and they also said they would be replacing the clutch free of charge. $4500 plus tow fees. Car broke down again in ****h. They said they never replaced the clutch, then they said they did replace the clutch and had to check if the failure was my fault or theirs. Then again claimed the clutch was never replaced. Was it or not?? Either way it should have been. When I requested a supervisor after 2+ weeks of back and forth, I was directed to ****. **** was extremely rude and ignored everything I was saying. Told me that I was incorrect and kept interrupting me to tell me so. No remorse for the error that led to my car breaking down on the highway with my baby in it. He told me that it was my vehicle and my responsibility, not theirs so I had to decide whether to pay them or pick my (undrivable) car up as is. I told him I would be filing a complaint as their treatment of this issue and of me was ridiculous. When he finally viewed the message from them saying the clutch would be no additional charge, there was no apology or attempt to make things right past saying "okay the clutch will be covered but the additional pieces weren't discussed the first time and won't be, but we won't charge for labor." Almost a month that my car was there and I was driving in their loaner, around 2 months total time from me first reaching out about the clutch going out. Pick the car up only to discover that I WAS charged for labor and the "parts only" price I was given and agreed to pay was not parts only. So now I know the supervisor is rude and a liar. Extremely poor communication and customer service, they are only interested in money. Everyone makes mistakes but any good company will own up to their mistakes and make it right. This company chose to belittle and gaslight and lie.

  

  Business Response

  Date: 05/16/2024

  Thank you for your recent inquiry.

  On 9/7/2023, vehicle was towed in for engine oil leak and engine will not stay running. Technician recommended to replace the engine.

  Customer approved $4500.00 for a used engine assembly on 9/9/2023.

  While performing the engine removal the technician noticed the Clutch Disc material was nearly worn out. The service advisor notified the customer of this discovery and advised her that we were going to locate a Clutch Disc for her and install it at no additional cost to her which he should not have done. In addition to that he did not notify the technician to to replace the clutch.

  A few months later the vehicle was towed back to the dealership in need of the Clutch.

  We advised the customer that we would take care of all labor and the Clutch Friction Disc and Pressure Plate. We also suggested additional part replacements to avoid potential issues down the road. The additional parts included a flywheel and throw out bearing. She agreed to have us install the Clutch disk at no charge and she would pay for the additional parts for a total of $865.36.

  Due to our advisor's errors and for the inconvenience that it may have caused and in the interest of goodwill we would like to refund the $865.36 upon approval by Ms. *******.

  Please contact me with any questions or concerns,

  Regards,

   

   

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21665009
  

   

   

   

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Honda CRV was recalled for a rear trailing arm. The letter said it would take approximately 1 1/2 hours to complete. I took it to the dealer on June 13th. Dealership called me the next day saying that they did not believe that it could be repaired, but American Honda would have to make that determination. Dealer advised that they submitted a claim and were waiting to hear back from Honda. Dealer also told me to contact them, as I would have more pull. I asked about a loaner vehicle in the meantime and the dealer advised that they could not provide one, but American Honda could get me one. I contacted Honda on June 15th. On June 16th, a case manager called me to advise me that the dealer had already filed a claim and that a case manager would be in touch with me. I never heard back from anyone. I called again on July 6th. I was advised that the case manager would call me back the next day. I never got a call back until July 19th. Rochelle called and left me a message. I called back that day, but she did not answer. I did not hear back from anyone until July 27th. I was told that I needed to provide a copy of my title and registration, which I did that day. I asked about a loaner vehicle and was told that the dealer could have assisted me with that. She stated that she would call them the next day and inquire about a rental. I did not hear back from anyone until I received an offer from Honda on August 7th. Still no information about the rental. I was pretty much told that I could get a rental vehicle, once I signed and returned the offer form. I was then told that I could get a rental for 7 days, until I made a decision about the offer. I reluctantly decided that I was going to move forward with that, but then I received a call on August 22nd from the dealer. They advised me that I could not have a rental vehicle unless I agreed to sign their offer form! That sounds like black mail to me. Dealer keeps saying that they can't help me!

  

  Business Response

  Date: 09/05/2023

  Thank you for your recent inquiry.

  Mr. ******* dropped his 2010 Honda CRV to our service due to a recall. After full inspection by one of our technicians it was decided that the vehicle could not be repaired. 

  We then contacted American Honda and they decided to purchase the car based on our findings. He was contacted by American Honda with the offer and 7 days to accept or deny the offer.

  The decision to purchase the car was made by American Honda. Martin Honda only acted as a go between for the two. Mr. ******* has the option to keep the car.

  We have a limited number of loaner cars that we give out on first come first served basis. Mr. ******* was given a loaner on Friday August 25th. As of today he is still in our vehicle.

  At this point we are unaware of Mr. *******'s decision.

  Please contact me with questions or concerns.

     Gen. Manager

   

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The General Manager response failed to mention that it took over 2 months for Honda to decide to purchase my vehicle.  Up until that point, they had not communicated with me at all.  In the meantime, Martin Honda insisted that they could not provide a loaner vehicle.  After finally speaking with Amercian Honda, they advised that was not true.  I was then told numerous times by an employee at Martin Honda, that I could only have a loaner for 7 days, no matter what my decision was, in regard to selling the car to American Honda.  This was false information.  When I agreed to sell the vehicle, I was told by an employee at Martin Honda, that the deal was expired and that I could not have a loaner.  This again was false, but I feel that it demonstrates their complete unwillingness to work with me.  That is what prompted me to file the complaint with the BBB.  It's hard to believe that Martin Honda had no loaners over the course of 2 months, especially when they have a loaner vehicle department.  They didn't want to spend the money, plain and simple.  I only got the vehicle after filing the complaint with the BBB.  Regards, Complaint ID: 20507892    

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received in the mail a letter from Kia America, Inc., with reference to a recall on our 2014 Kia Sedona. I made an appointment with Martin Kia to handle the recall problem. There was no charge to fix it. On July 27 I took our van in for the repair. When I left my car (I was told it would take a while and I would be given a shuttle home, While I waited for the ride an employee came in within the hour and said my van was ready I was surprised with the timing but also happy that my whole day was not taken up). Thinking all is well with the van I left the shop. I stopped at the supermarket on the way home and to my GREAT surprise I had NO POWER IN ANY OF MY DOORS. Also the radio stations that I normally listen to have nothing but static. I took a van that had absolutely nothing wrong for a company recall and got back one with no power doors and no radio. I have spoken to **** ******** a couple times, but we have not come to any conclusion. He wants me to spend $125.00 for a diagnostic test and I insist that there was nothing wrong with my van and I am not paying for their mistake. It is not impossible that whoever worked on my van made an honest mistake causing the problem that I am now having.

  

  Business Response

  Date: 08/29/2023

  Thank you for your recent inquiry.

  To the best of our records all issues with respect to the recall and sliding doors are resolved. The power button for the doors had been turned off.

  The remote fob was also found to be faulty and should be replaced. Ms. ***** was given a price quote for replacement. We are waiting to hear back from her.

  Please contact me if there is any questions or concerns.

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 20479188
  

   

   

   

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My A.C unit wasn't working and I took it to Martin Honda to service..Upon my arrival they charged me $200 to diagnose my car and they said I needed a new condenser..The TTL price including diagnostic is $825. I was called 1h and half later to pick up my vehicle. When I got there my car a.c worked well by the time I drove off and got home the car was hot again. I called Honda I was told to bring it back in well . I got there and they said the evaporator has a leak and we will need $1100 to fix it ..well I escalated to mgmt Ivan, he was rude and disrespectful he said he can put the compressor back and I can leave. I escalated again to David J. Well he decided to agree that the tech didn't presser test the vehicle properly that's y another leak was there he said he will fix the car and only charge the parts cost of $483. To fix the evaporator and the valve. Well, I got a call to pick up my car and it still wasn't fix another tech messed the air configuration in the car the A.C air was blowing on my feet. I escalated again To ***** P.well by that time I returned my vehicle 6 times For poor service. I told ***** I shouldn't have to pay the balance of $283 for horrible service lost wages and time .in fact I should be compensated for all this issues.His response was..we did our job plz carryon NEXT (deminer) This issue was not resolved .

  

  Business Response

  Date: 08/15/2023

  Thank you for your recent inquiry

  On July 15, Ms. ******* brought her 2012 Honda CRV with 142,529 miles to our service department complaining about her Air Condition not functioning properly. We replaced her condenser and o/Rings and recharged the system. We failed to diagnose the CRV completely. Not only her car was in the need of Condenser but it also needed an evaporator. The cost of additional repair for parts and labor was $842.00 but because of our mistake of not fully diagnosing the AC and causing inconvenience for the customer, she was only charged $483.00 parts. We did not charge her for labor. She was only able to pay $200.00 at the pick up time. She wanted to pay the rest at the end of August. We discounted the balance again for $48.00 if she paid the balance by the 15th of August.

  She stopped by 2 other times complaining about not getting cold air. We measured the temperature both times and they were as promised by Honda manufacturing standards . She stopped by one other time and we rerouted the cable harness to mode doors (no charge),. She also requested a loaner car, however she did not feel comfortable in our service loaner. We opted to to rent her a car from Enterprise Rental at our cost to keep her happy. 

  She contacted the GM and asked to waive the balance because of all the inconveniences that we caused. The General Manager extended a free oil change and more time to pay the balance (end of August). She then requested to make a note for the service manager about the free service and extra time to pay the balance. 

  In conclusion, it is true that we did an incomplete diagnosis but by all measures we went above and beyond to keep her satisfied. Everything from just charging for parts to paying for a rental car and free future service and giving her extra time to pay the balance. At this point we conclude that she still owes us the balance of $283 by August 31st.

  Please contact me if you have any further concerns

   

  Customer Answer

  Date: 08/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20402203

   

   

   

• Initial Complaint

  Date:07/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an offer from Carmax 04/2022 to purchase my 2018 Kia Sportage for $18,300 However, I was looking to purchase a 2023 Kia Sportage from Martin Kia and was advised that they would offer me $18,300 as well for my trade. At that time, I owed $10,577.79 on the 2018 which left $7,722 in equity. I advised financing I was only using 4K as a down payment and wanted to receive a check for the difference. During the purchase agreement, I was confronted with several warranties along with GAP cvg. I advised the Finance MGR I wanted to purchase the GAP cvg in which he stated it was about $900.00 and receive a check for the difference. After signing, I asked the Finance MGR about my check & he said it would be given to me before I left. It wasn't until I had gotten home, read over my paperwork and realized that the Finance MGR used all of my equity towards a down payment which meant that I would not receive a check for the difference & all I received was an apology & that he thought I wanted to use all of the equity towards purchasing the warranties! I then proceeded to tell him I wanted to cancel the extended warranty which was $3,500. I only did this because I was advised by the Bank that once it's cancelled, the check for 3,500 would then be sent to me & my payments would remain the same. Now I am being told by both KIA & the Bank that the refund for 3,500 is going towards the loan. I am screwed, I could've sold my car outright to CARMAX, received the full 18,300 for my 2018 KIA, let them payoff my loan and walked away with the $7,722 difference and went directly to Martin KIA with a 4K down payment and still had money in my pocket. I shouldn't be penalized for the error of the Finance MGR. He should have told me outright before I left the dealer that I wasn't getting a check because he used all the equity towards the purchase & he could've fixed his mistake right there instead of telling me I would get the check before I left. Very unprofessional!

  

  Business Response

  Date: 07/20/2022

  Thank you for your recent inquiry.

  Ms. ***** purchased a 2023 Kia Sportage from Martin Kia in April of 2022 and traded her 2018 Kia sportage. 

  In the initial agreement there was a refund due to the customer. That amount was on her trade equity. She had decided to use some of her trade equity as the down payment and the rest to be returned in a check from Martin Kia. Later during the closing she was  offered extended warranty and Gap coverage. She was interested in additional protection however the payment was too high for her liking. At this point our Finance manager offered to use the balance of the equity as additional down payment to not only bring the payment down but also afforded her the additional coverages that she was interested. She later changed her mind about the coverages however by that time the bank had already processed the contract. At this point all the additional protections are cancelled and all the funds were applied to the balance of the loan as if she had used all her equity to purchase the new car. As a result her payments would remain the same but the balance would be satisfied sooner.

  We regret any misunderstanding however once the contract is processed it is out of our hands.

  Please contact me with any further questions or concerns.

  Regards,

   

• Initial Complaint

  Date:06/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Martin sold me a 2018 crv that has known battery issues. The car has gone through 3 or more batteries in 3 years and 2 in the 10 months I've had it. They keep dying and I've had tests that show the alternator isn't functioning properly.Its left us stranded no less than 6 times in the last 5 months. I've given Martin several videos of the battery not being charged correctly, dying and not starting the car, and the test results of the bad alternator. There's a class action lawsuit for my vehicle showing the Honda put underpowered batteries in them and there are thousands of complaints of other people having the same issues with their batteries dying and very short amounts of time. The lawsuit claims a Honda knew about these issues but did not disclose them and I was not told about any issues with these batteries. Every time I take it to the dealership of which I've been to 2 ,they just blame it on the battery I've put a brand new battery in it and it's only been a few months and now it's about dead and Honda wants me to replace it again. They don't want to listen to the test results that I'm giving them about the alternator and not charging the battery properly. I've only had this car for 10 months it was a certified Honda and it's still under that warranty and the dealership seems too not want to fix this issue. This is the second Honda they've sold me that had issues with it the first ended up being a lemon and had to be brought back through arbitration. Martin claimed there was nothing wrong with that car yet when I went to arbitration I won and it was deemed a lemon, so Martin is fairly shady in dealing with honoring their warranties. I'm paying $300 and some dollars a month for a car that the battery is going dead every couple months and they want me to pay to replace it. As far as I'm concerned this is fraud knowing about all these issues and not telling anybody about it and not fixing issues and then blaming it solely on every battery I've put in the car.

  

  Business Response

  Date: 06/13/2022

  Thank you for your recent inquiry.

  We replaced the battery for the 2018 CRV. We also tested the alternator to confirm that the device was performing at the required level by American Honda guidelines. We also explained as general knowledge that any additional aftermarket electrical device that is connected permanently to the vehicle may drain the battery and void factory warranty.

  All services were performed free of charge for good will and customer satisfaction. Mr. ****** will be returning in 2 weeks so we can check his battery and alternator performance to make sure everything as expected.

  Please contact me if you have any further questions or concerns.

  Regards,

   

  Customer Answer

  Date: 06/16/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 17303211
  

   

   

   

• Initial Complaint

  Date:05/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for a issue. On February 21st of 2022. I was told they created a case for the issue and they would later contact me back. I didn't hear back from the shop. So on 04/09/2022 I reached out to the service manager, I gave him my information and he told me they would call me back. I ended up calling them again on 04/26/2022 I was told the exact same thing. On 05/13/2022 I called he was out so I left my information and a call back number. Never heard back so I called again on May 24 2022 once again they said he was out and I left a call back number and my information and still have not heard back from them.

  

  Business Response

  Date: 06/02/2022

  Thank for your recent inquiry.

  We would like to apologize for our lack of our communication. The matter has been addressed internally so it won't be repeated.

  We had the 2018 Kia Sportage  in our shop this morning for evaluation. As a result we have placed order for required parts for the sunroof and window motor. Please be advised that some parts may be delayed which unfortunately is out of our control.  As soon as we have the parts on hand we will inform Mr. Perry and make the necessary repairs.

  Please contact me if you have any questions or concerns.

   

  Thank you,