Reviews
This profile includes reviews for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 414 Customer Reviews
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Review fromMD J
Date: 05/09/2025
1 starI have had my Barclays - Old Navy card for over 4 years. It has been paid on time and remained in good standing. I worked hard to pay this card off and keep it paid off, and this week it was CLOSED due to inactivity after I spoke to them last month and requested to keep it open. I advised them I have had multiple deaths in my family this year and haven't had the opportunity to frivolously spend at a clothing store. They ignored this and closed it anyway. I called today and was advised they cannot reopen my good standing 4 year old account and told me to open a new account. This will negatively affect my credit and I will not be opening a new account. Do NOT open an account with Barclays.Review fromRebecca S
Date: 05/01/2025
1 starAfter months of phone calls to Barclay's, being transferred to multiple departments, speaking to individuals who don't understand what I am saying or unable to help, I am still waiting for them to perform the necessary investigations. Of course while all of this happening I am getting charged with late fees and interest that shouldn't be occuring at the rate it is. So many issues have occurred with this company that it makes me sick. I will never recommend this company to anyone.Review fromJoseph C
Date: 04/29/2025
1 starJoseph C
Date: 04/29/2025
Filed dispute for fraudulent charges with Barclays. After three investigations, and me showing proof that charges were fraudulent, Barclays still reinstated all the fraudulent charges even though my Uber account shows no activity during that time. Their fraud investigation department is a joke, does not do their job, and I am now in the process of hiring an attorney over this. I would never, ever recommend Barclays to anyone.
Barclays Bank Delaware
Date: 05/07/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at ************, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromCharlotta C
Date: 04/28/2025
1 starCharlotta C
Date: 04/28/2025
I had a scam pulled on me in February for $3,378.23. I called barclays and ask them to stop payment they told me they was turning it over to fraud. Fraud tells me it's not fraud so I have to pay it. I booked a cruise 2 years ago paid it off in October this person called me and told me that my cruise was canceled and if I wanted to keep it I had to rebook it that's how they got me to agree to giving him my card number. Now I am paying for the same Cruise cabin twice. If Barclays don't think it's fraud they should have stopped payment because I called 20 minutes after I made that mistake.Barclays Bank Delaware
Date: 04/30/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromNader Y
Date: 04/26/2025
1 starNader Y
Date: 04/26/2025
Stay away from this business They have so many negative feedback and I got their black card and used it once They sent alert to call and verify my infos to restore the card Once I called they asked so many sensitive informations such as full social , DOB , then called me from a number that is listed as fraudulent and asked 10 more sensitive questions which I refuse to provide File a complain with FTC and inform department of justice if they try to steal your identity or sensitive informations. This is a very shady companyBarclays Bank Delaware
Date: 04/30/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromBrian O
Date: 04/15/2025
1 starBrian O
Date: 04/15/2025
“WORST BANKING EXPERIENCE” I ever had. They lack accountability, customer service, and adequate account security. They allowed an unauthorized user to gain access to my account. He made several fraudulent charges, without me knowing. When I brought it to their attention, they did a hurried & hasty “investigation”. Just to say, I’m still liable for all the fraudulent charges. (But no one can tell me how he got on my account.) The only recourse I have is to pay the fraudulent charges. Because if I don’t, I’ll be subject to interest, fees, and other penalties. A medium price to pay to get rid of a “BIG HEADACHE.”Barclays Bank Delaware
Date: 04/24/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-8031, so that a member of our Office of the President can further assist you. Our hours of operation are 8 am to 8 pm Eastern Time, Monday through Friday.Review fromFormer C
Date: 04/10/2025
1 starFormer C
Date: 04/10/2025
Absolute garbage company. 830 credit score, 20k limit card. Not one late payment. Typically paid in full each month. Cut my credit limit by 75% with no warning and for no valid reason. Refused to reinstate without a limit increase request, incurring a fee and requiring a credit check - for a company I've had credit with for years and years. Card paid in full, locked and will never be used again. This is in top of multiple security issues and a higher rate than any of my other cards.Barclays Bank Delaware
Date: 04/21/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromJenna F
Date: 04/09/2025
1 starJenna F
Date: 04/09/2025
I wish i could leave zero stars. I did a balance transfer from Capital One to Barclays in Oct 2024. The amount immediately showed on my Barclays acct but never was subtracted from Capital One. After MANY MANY PHONE CALLS to both companies it was discovered that the balance was pulled from another account- not mine. I’ve gotten the run around and today is the 90 day mark which i was told it would be reapplied. Now I’m told my case was closed on March 26, never was I notified, and the balance is still on my Barclays acct So they’re saying I’m responsible for almost $3k for Barclays and on capital one and this isn’t my debt!!! Worst company EVERBarclays Bank Delaware
Date: 05/07/2025
We appreciate the time you took to speak with us regarding this matter. Should you have additional concerns, please feel free to contact us via phone at 866-750-6031 so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromtom k
Date: 04/08/2025
1 startom k
Date: 04/08/2025
The worst. They called asking if specific charges were valid I said no. I have never been to Miami. Told them to cancel my card and my account but they didn't and allowed the person who made the fraudulent charges to change my address and they sent them a new card.They even allowed them to pay off the card with my bank account they had on file. I have been fighting with them for 10 months. I found out recently they just closed my account. Now my credit score went from mid 700s to 577.Filed disputes with credit agencies and they are being ignored by Barklays. Is there some kind of class action lawsuit?Barclays Bank Delaware
Date: 04/25/2025
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-8031, so that a member of our Office of the President can further assist you. Our hours of operation are 8 am to 8 pm Eastern Time, Monday through Friday.Review fromMalcolm M
Date: 03/31/2025
1 starMalcolm M
Date: 03/31/2025
They owe me $200 since July14 2023. That is when my wife passed away. I have 11 times. No LuckBarclays Bank Delaware
Date: 04/16/2025
We appreciate the time you took to speak with us regarding this matter. Should you have additional concerns, please feel free to contact us via phone at 866-750-8031 so that a member of our Office of the President can further assist you. Our hours of operation are 8 am to 8 pm Eastern Time, Monday through Friday.
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