Important information
- Customer Complaint:Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.
Complaints
This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,060 total complaints in the last 3 years.
- 1,029 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Barclay closed my Credit card account in April of 2023 after dispute was opened for a transaction I never made, in response they turned off my online access to the account, disabled monthly payments. Thus put the account into miss payments. I have made number of attempts to reach a reasonable solution with Barclay, but instead of addressing issues I am put on hold, hung up on and told I must pay balance in full. They will not work with me on closing account out and removing negative info from credit report that they clearly created.
Business Response
Date: 03/28/2025
P.O. Box 8885
Wilmington, DE 19899-8885
March 28, 2025
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from [email protected]. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer Answer
Date: 03/31/2025
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Again, they refuse to work with me on this issue, and want full payment, no payment arrangements. Online account access removed, and when i call the customer service number and identify myself I am put on hold and hung up on. Regards, Complaint ID: 23040409Business Response
Date: 04/18/2025
P.O. Box 8885
Wilmington, DE 19899-8885
April 18, 2025
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from [email protected]. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/8/2023 i researched making a reservation for April/May 2023......A company called the Reservation Counter (AKA Booking.com) changed their terms of the agreement after they received my credit card information. They changed the cancellation date from 4/27/2023 to 1/7/2023 which is one day prior to making the actual unused reservation???....Thats fraud right there!!!! The services were cancelled the same day and they were never used and my credit card company was notified the same day to not pay as it was fraudulent!!! My credit card company paid it anyway (I told them prior to it being posted to my credit card account and they paid it anyway.) Barclays Card!!!!! They are now trying to sue me in small claims court!!! They need to be going after the Reservation Counter instead!!!! The services were cancelled the same day and they were never used and my credit card company was notified the same day to not pay as it was fraudulent!!! My credit card company paid it anyway (I told them prior to it being posted to my credit card account and they paid it anyway.)Now my credit card company is taking me to small claims for a service I told them not to pay and i never used. The FCBA (Fair Credit Billing Act) specifically addresses this issue as Misleading and false advertising!!!! I did all I could to prevent this from being paid and the credit card company paid it anyway!!!! They need to get the money back from the Reservation Counter not me!!! Plus the Reservation counter was refunded directly by the hotel..so they received the money TWICE FOR SERVICES NEVER USED!! I have all docs supporting all of thisBusiness Response
Date: 03/17/2025
Please see attached responseCustomer Answer
Date: 03/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
As long as the case continues to resolution
Regards,
Complaint ID: 23035050
Initial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a unfamiliar charge posted to my credit card account on 11/8/24 from BRD OF TRUSTEES MICH S in the amount of $751.05. After repeated attempts to the contact the merchant directly, with no success, I disputed the charge on my credit card account on 11/18/24. I have returned requested phone calls, written formal letters (see attached) with no update or refund of the fraudulant charge. The Barclays representatives do not provide working fax numbers, which required my sending my formal dispute letter via USPS mail back in November of 2024. Since then, there has been zero correspondence from Barclays representatives regarding the status of my dispute. I am simply trying to get the $751.05 charge credited back to my account. Case #CIS3255234.Business Response
Date: 03/31/2025
Please see attached response.Customer Answer
Date: 03/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 23033891
Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by Barclays Bank regarding card fraud. They cancelled and reissued a new card. I attempted to activate the card and was told it’s on fraud hold. I have spent hours attempting to get hold lifted by providing all verification I’m willing to provide. Now they want pictures I’d plus SS card. To date no one has told me why the hold was placed. To add to my frustration the agents do not have English as a primary language to make matters worse. I am a long time. Customer with perfect credit score. They will not share corporate information for a CEO complaint. To say at 76 years I am very frustrated. Can your organization help please. Thank you.Business Response
Date: 03/19/2025
Please see attached responseInitial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint against Barclays regarding their unethical and deceptive practices with their JetBlue credit card. Recently, I made a payment to my Barclays credit card, but the payment was returned due to insufficient funds in my bank account. I fully acknowledge this initial return. However, without my authorization, Barclays proceeded to make a second attempt to withdraw the same amount from my bank account. This was done without my consent or prior notification, leading to yet another returned payment fee. Nowhere in Barclays’ policy does it state that they have the right to make multiple attempts to withdraw funds from a customer’s account without explicit authorization. This practice not only results in additional returned payment fees but also leads to compounding interest charges if the fees are not paid immediately. This is an unfair and predatory tactic that exploits consumers by imposing unnecessary and excessive fees. I am requesting that Barclays: 1. Refund the additional returned payment fee that was unfairly charged. 2. Clearly disclose their payment retry policy in a transparent manner to customers. 3. Cease the practice of unauthorized payment reattempts without customer consent. This practice is tantamount to modern-day robbery, as Barclays is charging consumers for fees they generate themselves through undisclosed and predatory methods. I urge the BBB to investigate this matter and hold Barclays accountable for these unethical practices.Business Response
Date: 03/15/2025
Please see attached response.Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent card without being requested. Called and alerted Barclays. Refused to cancel card. Never used card, not once. Fake charge occurred for over $6000. Alerted Barclays of fraud. Again refused to cancel card. Realized this Barclays must be a fraudulent company using the goodwill of original Barclays name. They send me to collections and ruined by perfect 800 credit score with their fraud. This is a Scam company operating in the U.S. I searched the 800 number and it was registered to China????? Many complaints online. They should be investigated by the authorities. I demand my credit be repaired and fake charge removed.Business Response
Date: 03/10/2025
Please see attached response.Initial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. BRCLYSBANKDE - 23735**** - $2,350 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 03/11/2025
Please see attached response.Initial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Barclaycard US has implemented predatory banking practices, which their staff confirmed was part of their policy. I recently received a travel advance from my employer to travel to a country in Europe. I sent the money, together with my monthly minimum payments to Barclaycard US as two payments for my two Barclaycards ending in x1442 and x3171. This amounted to $4000. Barclaycard immediately, upon receipt of my payment, and without warning, took the money and lowered my credit line so that I lost thousands of dollars of credit and no longer had access to the funds. I called Barclaycard US to ask them to restore my credit line to its previous value, as I needed access to those funds for my business trip. They refused. I requested for my payment to be refunded so that I could instead pay the minimum payment. They refused, despite that the payment due date has not yet arrived. They cited policy that since I had was late on a payment to a different bank (months ago in 2024), which they had reviewed several months ago, they were within their rights to change my credit line. I clarified that they didn’t change my credit line value at the time of the review but waited until I had made a large payment and then just took it all without warning me. They said that it is their policy to do it this way, which clarified that this is a predatory policy. When I clarified that I wanted to have my payment returned and that I would instead pay the minimum payments for the month, they refused, which is quite against policy, I am sure. I reported the fraud to my bank, who reversed the payments. In retaliation, Barclaycard removed my payment bank account from the app, so that I could not make the minimum payment on time. This is retaliatory behavior. I added a different payment account and quickly made the minimum payments. These sneaky and retaliatory policies are unethical and BBB should lower their rating.Business Response
Date: 02/10/2025
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
February 10, 2025
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We have also received correspondence forwarded to us from a regulatory agency regarding
the same matter. Once we finalize our investigation, we will provide the customer with a
detailed summary of our investigation, as well as any actions we may have taken through the
regulatory channel.
If you have any questions in the interim, please contact our office at
[email protected] or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer Answer
Date: 02/13/2025
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The letter from BarclayCard US simply says that they are looking into it. No resolution offered. Regards, Complaint ID: 22911296Business Response
Date: 02/14/2025
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
February 14, 2025
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We have also received correspondence forwarded to us from a regulatory agency regarding
the same matter. Once we finalize our investigation, we will provide the customer with a
detailed summary of our investigation, as well as any actions we may have taken through the
regulatory channel.
If you have any questions in the interim, please contact our office at
[email protected] or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
Date:02/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against Barclays due to an unresolved issue with my locked account and the bank’s failure to provide timely assistance. My account was unexpectedly locked, preventing me from accessing my funds. I immediately contacted customer service and was told to submit a copy of my driver’s license and a bank statement from another account to verify my identity. I complied with this request and submitted the documents on [Date]. However, despite numerous follow-ups—over 10 phone calls, each lasting more than 20 minutes—I have yet to receive any assistance or an update on the status of my account. This situation has caused me significant financial stress, as I am unable to confirm if my money is still secure or access my funds for essential expenses. The bank’s lack of response is unacceptable, and I am seeking urgent action to resolve this issue.Business Response
Date: 02/26/2025
Please see attached responseCustomer Answer
Date: 02/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 22908134
Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. BARCLAYS BANK DELAWARE - 000248XXXXX - $6,095.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 02/24/2025
Please see attached response.
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