ComplaintsforBarclays Bank Delaware

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am currently disputing a charge on my Bluegreen Rewards Mastercard from Barclay. This dispute is currently under investigation for the 2nd time. I made a placed an order with Apria Healthcare on 1/8/24 for CPAP supplies. Apria was authorized to charge my card for one transaction to cover my portion of the cost of the supplies not covered by my heath insurance. Apria put my credit card number on file without my permission and charged my card for bills that I did not owe. I had to contact my health insurance company to aid with refunds for those charges. The agent from my health insurance and Apria both agreed that I was due a refund of overcharges and that I did not owe any more on the supplies that were ordered in January. Then on 2/22/24 Apria charged my card again for $35.04 without permission. I report fraud to Barclay, my account was closed and I was issued a new card. Then Apria refunded the $35.04 in February 2024. I called Barclay to explain what had happened and why I report fraud on the card. Now Barclay has recharged my card for the $35.04 from 2/22/24. After calling to question the results of the 1st investigation they opened a new investigation. This $35.04 amount is the only amount currently on the account as I have switched to a new credit card company and will no longer be using my Bluegreen Rewards Mastercard. I have uploaded my March Credit Card statement which shows the unauthorized charge from Apria and refund from Apria. I have also uploaded my February Statement from Apria which shows a credit and applied and a zero balance owed. The only acceptable solutions to this issue is for Barclay to remove this charge from my account bring my balance to zero. I seek your help in getting this matter resolved correctly.

  

  Business response

  05/23/2024

  Please see attached response. 

  

  Business response

  05/23/2024

  Please see attached response. 

  Customer response

  06/03/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. I have attached the response that was sent directly to me by the business which is acceptable.

  Regards,

  Complaint ID: 21691233
  

   

   

   

• Initial Complaint

  05/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've been a loyal Barclays credit card holder for over 70 months with a perfect payment history. I am extremely frustrated to find a recent 30-day delinquency reported to the credit bureaus due to the following: An unexpected system error caused my established auto-pay setting to fail. I received no notification of this failure. - A small outstanding balance of only $89. - My immediate action to settle the full amount and re-enable auto-pay the very next day after receiving notification on Fri, Apr 5, 5:00 PM. I take my financial responsibilities seriously and find it unreasonable that such a promptly resolved technical error would result in a negative mark on my credit report. This action seems unnecessary given my swift response. I value my relationship with Barclays and would push for a simple resolution of this matter.

  

  Business response

  05/17/2024

  Please see attached response

  Customer response

  05/21/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21668129
  

   

   

   

• Initial Complaint

  05/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  February I flew to Hawaii and received a promotion to open a Hawaiian Barclays US Mastercard. I applied and received my card within a few weeks. It was difficult to activate the card from home so i had to call in from work. Part of the promotion was to make a purchase once activated, which i did. Shortly after i tried logging into my account, and was locked out. When the account statement was emailed i tried to log in again to pay the bill but couldn't. I called and was informed that I needed to verify my information and somehow there was 2 different phone/contact numbers on my account. So on 4/11 i faxed over my state issued ID, social security card and a recent utility. I was told it would take 7-10 days. I called and checked in a week later and was told my social was too dark. I explained it because social security cards aren't supposed to be copied i was told there was no other way. I asked how can i pay my bill i was told this issue needed to be fixed first. I asked if i would be able to get a late fee cancelled she said it wasn't her department. I asked if i could close the account and also said no because of security. So i refaxed (attempting to get better quality) on 4/24/24 and again on 4/29/24 with the social bigger. I keep getting phone calls to pay my bill but unable to pay due to security. I attempted to pay again 5/2/24 and was transferred to security. Where i was told there was only 1 fax on the account from 4/11 with the same notes. I am at a loss at what to do, i want this resolved either with identification verification or to close this before it becomes a problem on my credit. I don't know what else to do and need help! I have tried so many times to resolve this and do whatever is asked and it just isn't good enough. Faxing my social already makes me nervous and weary and of course it doesn't fax as good quality. I don't have all my fax confirmations but i do have the 4/24 & 4/29 that I've attached.

  

  Business response

  05/21/2024

  Please see attached response.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I let someone borrow my credit card. But before I did, I was assured by the credit card company that I could put a $15 a day spending limit. However on 4/28/24 there were two charges one for 83.61 and the other for $51.10 that were allowed to go through. When I called they were unwilling to offer an explanation or to fix this mistake of theirs

  

  Business response

  05/17/2024

  Please see attached response.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received payment notifications from Barclays, regarding AAdvantage Aviator Red World Elite Mastercard. I have never received and/or used this card. I would like Barclays, AAdvantage remove my name from their system and clear me from the debt they are requesting. The letter from Barclays, dated April 17, 2024, stated that my account is delinquent. Can the Better Business Bureau close this account - as I never used their master-card. There are two addresses on the letter, P.O. Box 8828 and P.O. Box 8801. I called the company to resolve this issue; however, they would not allow me to speak to anyone unless I provided personal information.

  

  Business response

  05/06/2024

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  May 6, 2024
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and sent you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our office
  at [email protected], or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

  Customer response

  05/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

  
  Regards,

  Complaint ID: 21643711

  I am not sure if I am entering this in the correct place.

  I never applied or requested credit card services from this company.  As such I do not owe any monies.  The link that they emailed me asked for me to register as though I was to sign up for a credit card.  

   

   

   

  

  Business response

  05/21/2024

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  May 21, 2024
  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your additional inquiry and mailed you a detailed summary of
  any actions we may have taken. Please allow 7-10 days for delivery by mail.
  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Credit limit has been decreased on all my cards. Without a valid reason..

  

  Business response

  05/16/2024

  P.O. Box 8885

  Wilmington, DE 19899-8885

  May 16, 2024

  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your inquiry and sent you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  If you do not receive the summary, or if you have additional questions, please contact our office
  at [email protected], or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

• Initial Complaint

  04/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 28, 2023 four fraudulent charges posted to my Barclays credit card statement. Two of them were from something with A21 in the name and were for $5.00 & $3.30, one was from The Loft Bodywork in Baltimore, MD for $95.00 and one was for Portland Yoga Studio in Portland, ME for $190.00. I immediately reported all four as fraudulent. My card was cancelled and the charges were removed. A few months later I receive a notice from Barclays that the $95 and $190 charges were deemed not fraudulent and were again on my statement. I went through the process of marking these as fraud again along with submitting proof that I did not make these payments. My proof was that I was at work on November 27th when the charges were originally made, I have a charge on the same statement for my building's cafe in Cambridge, MA and I submitted my work schedule showing I was at work. Barclays again said I made the charges and is making me pay for them. I have not seen any proof from them that shows I made the charges and I know for a fact I did not. I have never heard of either establishment and I have not been to either city in over a year. I have searched my email for these establishment names and have no receipt of ever shopping at either. The lesser amount charges have not been recharged to my account and so I don't understand if it was determined that my credit card info was stolen on November 27th regarding these charges why I am still being made to pay almost $300 for things I did not purchase.

  

  Business response

  05/06/2024

  Please see attached response. 

  Customer response

  05/08/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21620375
  

   

   

   

• Initial Complaint

  04/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a credit card with Barclay. I was offered a settlement through a debt collection agency. I paid the settlement offer in May of 2023. I was supposed to receive a 1099 for the unresolved debt so I can apply it to my taxes for this year. Barclay handles the 1099 forms, not the debt collection company. I called in late February of this year, and they said they mailed out a 1099 form in January, but I never received it. They said they would then send another form and it would take up to 30 days. I have still not received the form. I have called several times over the last few weeks. They told me another form was sent on March 21, 2024 and it would arrive in 5-7 business days. I still did not get it. I then called again about a week ago, and they told me again, they would sent another copy and to wait 5-7 business days. I have now had to file an extension for my taxes. I do not understand why I am not receiving any of these forms. I confirmed my address with them several times, and they stated they are not able to send anything through email. I just want to receive a hard copy as soon as possible so I can file my taxes.

  

  Business response

  04/23/2024

  Please see attached response.

  Customer response

  04/30/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21575071
  

   

   

   

• Initial Complaint

  04/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was alerted on 4/12/24 by Equifax Credit Monitoring that Barclays Bank of Delaware pulled a three bureau report on me. I do not bank with this bank nor have I applied for any cards or anything. It is fraud. I spoke with **** in the fraud department and he helped me to confirm it was fraud. I would like a letter in respect of this matter and removed off my credit report. Thank you.

  

  Business response

  04/26/2024

  Please see attached response.

  Customer response

  05/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21566124
  

   

   

   

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account #6647. Navy Federal notified me yesterday that my credit score had decreased from over 800 to 675! Pulling my Experian account, I saw Barclays Bank had filed a late charge against me for its $99 annual fee. Note this account was never activated and is CLOSED. After filing a dispute with Experian, I spoke with Barclays' representative (888 232-0780) advising him that I did not activate the account as I had decided against using additional lines of credit. The Barclay representative was aggressively hostile towards me insisting I was “obligated” to maintain this account. He spoke over me loudly and would not allow me to speak freely whatsoever. He stated he is not from America; his manner is unprofessional to the point of being despicable. His speech was rough and void of courtesy and diplomacy. I expressed much assuredly I am not obligated. I asked his name. He hung up on me. What legitimate company resorts to such gangster tactics? Barclays should not hire tyrants who bully and berate its customers. I am convinced I made the right decision not to continue with this account. I called Barclays again, this time speaking with *******. She noted that Barclays did not have my current address or other contact information. She was very understanding of the lunacy of this unfortunate experience promising to rectify the matter and mail the results in about 10 days. I expressed that Barclaya must “make me whole” by removing this bogus annual fee for an account never activated nor used and remove the derogatory claim on my credit bureau accounts. I filed a dispute with Experian and wrote to FCRA, Credit Bureau Disputes, PO Box 8803 Wilmington, DE 19899 requesting that my excellent credit be restored. I work very hard to maintain. Note I am a veteran of the Air Force and a senior citizen.

  

  Business response

  04/22/2024

  Please see attached response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩