Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cards and phones we’re stolen and someone used my cards for shopping I contacted chime to dispute the unauthorized charges I also provided them with a ftc report. They did give me provisional credit but while I was waiting on my cards to arrive by mail whoever has my phone had access to my chime account and they withdrew all of my funds twice here are my dispute case numbers #12252630- #12189629 I have been calling and emailing chime for the last few weeks this is very hurtful especially around this holiday season all I want is my funds back.

  Business Response

  Date: 12/29/2023

  December 29, 2023
  
  
  
  RE: BBB ID 21022773
  
  Dear Mr. **********,
  
  This letter is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Office of the Comptroller of the Currency (“OCC”) regarding your Chime demand deposit account (“Account”).  The Bank provides banking services to Chime Financial, Inc. (“Chime”), the program manager.
  
  Our review of the records indicates you contacted Chime between November 29, 2023, and December 5, to report numerous unauthorized transactions had posted to the Account. Below is a recap of the dispute claims opened on your behalf.
  
  Claim ID 12189629
  
  The dispute claim was opened on November 29, for eighty-four (84) unauthorized transactions, totaling $590.24.
  On December 1, provisional credit was issued allowing you access to the funds while the agents investigate your claim.  An email message was sent advising you of the update and that if the claim was denied, the provisional credit would be reversed.  Once the claim is finalized a final notification letter will be sent to you with the outcome.
  
   Claim ID 12252630
  
  The dispute claim was opened on December 5, for thirty-six (36) unauthorized transactions, totaling $606.54.
  On December 7, provisional credit was issued, and an email message was sent advising you of the update.  Once the claim is finalized a final notification letter will be sent to you with the results.
  
  We trust you are satisfied with the update of your claims and if you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  
  
  
  

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The provisional credit was stolen out my account I didn’t even have a debit card replacement yet. Regards, Complaint ID: 21022773    

  Business Response

  Date: 01/16/2024

  January 16, 2024
  

  RE: BBB ID 21022773
  
  Dear Mr. **********,

  We are unsure of what you mean that the provisional credit was stolen from your account.  If you feel it was a result of unauthorized activity, please contact Chime to report.

  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bancorp bank will not issue recalled funds that was requested by my issuer, Paychex, for my direct deposit. It was applied to the wrong account number. Last digit was supposed to be a 5 and not a 3. There is no contact phone number to speak with anyone directly.

  Business Response

  Date: 01/05/2024

  
  
  
  January 5, 2024
  
  
  
  RE: BBB ID 21019028
  
  Dear Ms. *******
  
  This letter is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better Business Bureau (“BBB”) regarding the Venmo Mastercard (“Card”).  The Bank issued the Card on behalf of PayPal, Inc. (“PayPal”), the program manager.  Venmo is a service of PayPal.
  
  Your complaint describes concerns with a deposit and the balance of your Venmo Account.  Please note, while the Bank issues the Card, our role is limited to providing the Card as an access device for customer’s Venmo Account. 
  
  We encourage you to contact Venmo directly regarding concerns with the Venmo Account at [email protected].
  
  If you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Complaints Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  
  

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my initial dispute on November 6th, 2023 with chime. I noticed 31 unauthorized charges totaling in the amount of $616.69. They denied the dispute and sent out a denial letter. The denial letter had nothing from the merchant what so ever. I also had communication with the merchant & they told me they couldn’t locate any charges. I sent those emails over to chime & I had missing information in my disputes each time. The merchant can’t help me with the refund so they told me I needed to reach out to my bank. Chime is refusing and because of them refusing to refund unauthorized charges me and my children were evicted on November 15th I am now on my 9th rebuttal. My 8th rebuttal was denied within 24 hours of submitting missing information. I’m tired of waiting on my money.

  Business Response

  Date: 12/15/2023

  
  December 15, 2023
  
  
  RE: BBB ID 20914138
  
  Dear Ms. **********,
  
  This letter is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better Business Bureau (“BBB”) regarding your Chime demand deposit account (“Account”).  The Bank provides banking services to Chime Financial, Inc. (“Chime”), the program manager.
  
  Our review of the records indicates on November 6, 2023, you contacted Chime to report thirty-one (31) unauthorized transactions. A claim was opened, and the investigation began.
  
  On November 8, the investigation concluded, and it was determined that no error occurred.
  
  Between November 8 and December 5, Chime reopened the claim multiple times through the rebuttal process.  Please note, each of the rebuttal investigations found no error had taken place.
  
  We understand this was not the resolution you were seeking regarding your claim but believe the investigations of your claim was properly conducted and resolved.  If you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  I have been denied each claim because my card being stolen and chime has not been communicating with the merchant whatsoever but I have. I need a real detailed denial letter as to how the claim was denied when the charges were clearly unauthorized and I’m asking for my money back $616.69 **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 20951239    

  Business Response

  Date: 01/09/2024

  January 9, 2024
  
  
  RE: BBB ID 20914139
  
  Dear Ms. **********,

  When responding to customer complaints the Bank conducts a review of the entire case. We are prepared to come to a different conclusion should the evidence warrant such an outcome.  After examining the findings of the investigation, and our review of all the materials considered during the course of the investigation, we concluded the decision to deny your claim was valid. 

  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/23 I disputed a transaction with chime. They told me they could not start the investigation until the amount was posted instead of under “pending” The amount posted on 12/02/23 at about 12pm so I sent them a msg and let them know. They then msgd me back literally FIVE hours later telling me the investigation was done. HOW ….HOW Is the investigation done so fast??? They never followed up with me to tell me how the investigation was going. Never called me to get information to ask me what happened and build a case. NOTHING …So then I appealed the transaction because i was NOT satisfied with the 1 amount of time it was handle & 2 the outcome. I appealed at 10pm it was “solved” at 11pm !!! You HAVE to be kidding me !!! A bank that I trust to support me and flag something as fraud first of all didn’t even do such thing. This said company has been attempting to charge me so many times but couldn’t due to the fact I kept my card lock the ONE day I unlocked my card they get me and chime is trying to say since this ONE day I unlocked my card and they got me that IM at fault !!! This is ridiculous!!! Chime does not care about you or your money STAY FAR FAR FAR AWAY !!

  Business Response

  Date: 12/12/2023

  December 12, 2023
  
  
  ******** ******* **** ******** ***** *********** **  **********
  
  
  RE: BBB ID 20950870
  
  Dear Ms. *******,
  
  This letter is in response to the complaint the Bancorp Bank, N.A. (Bank) received from the Better Business Bureau (“BBB”) regarding your Chime demand deposit account (Account).  The Bank provides banking services to Chime Financial, Inc.
  
  Our review of the Account records indicates on November 30, 2023, you contacted Chime to dispute four unauthorized transactions totaling $1,329.34.  A claim was opened, and the investigation began.
  
  On December 2, based on the available information, it was determined that no error occurred.  An email was sent informing you of the outcome. 
  
  Upon review of the complaint, Chime has determined that further investigation is warranted and has reopened the case.  You will be notified by email once the investigation is completed with the outcome which will be no later than March 1, 2024. 
  
  We trust you are satisfied with the update of your claim and if you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11th, 2023 I received services from Authentically Natural for an installation for loc extensions. After receiving the services, within days the permanent hairstyle starting to unravel and began to pull my hair out. Prior to the install I told her what I wanted and she insisted with seeing what would "fit" instead of what I asked of her. She ended up putting too many extensions in my hair which made my hair fall out and I developed a rash. I attempted to reconcile with Authentically Natural and they refused to resolve and asked my "Why did I pay" I attempted to dispute with Chime and without a proper investigation my dispute was not accepted. This happened and 3 other occasions when someone used my uber account

  Business Response

  Date: 12/12/2023

  December 12, 2023
  
  ********* ****** **** ********* ** *** ** ******** ** *****
  
  
  RE: BBB ID 20935199
  
  Dear Mrs. ******,
  
  This letter is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better Business Bureau (“BBB”) regarding your Chime demand deposit account (“Account”).  The Bank provides banking services to Chime Financial, Inc. (“Chime”), the program manager.
  
  Our review of the records indicates on July 11, 2023, you contacted Chime to report a transaction which you were not happy with the services. A claim was opened, and the investigation began.
  
  On August 28, the investigation concluded, and it was determined that no error occurred.
  
  On October 2, Chime reopened the claim through the rebuttal process.  Please note, the rebuttal investigation found no error had taken place. 
  
  Although the Bank cannot further assist with your dispute, we encourage you to contact the merchant as they state they are willing to work with you towards a resolution. If you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was hacked with chime bank. I got an email saying someone change my info. First why would a bank let that happen. I called chime and they had me sending all this stuff id and all, and also locked out my account. 510 dollars was taking. And they want give me my money. They ran a investigation and they were wrong. I has no access to my account. They robbed me. Please help

  Business Response

  Date: 12/11/2023

  December 11, 2023
  
  
  RE: BBB ID 20923374
  
  Dear Mr. ******,
  
  This letter is in response to the complaint the Bancorp Bank, N.A. (Bank) received from the Better Business Bureau (“BBB”) regarding your Chime demand deposit account (Account).  The Bank provides banking services to Chime Financial, Inc.
  
  Our review of the Account records indicates on November 20, 2023, you contacted Chime to dispute an unauthorized transaction for $480.30.  A claim was opened, and the investigation began.
  
  On November 25, based on the available information, it was determined that no error occurred.  An email was sent informing you of the outcome. 
  
  Upon review of the complaint, Chime has determined that further investigation is warranted and has reopened the case.  You will be notified by email once the investigation is completed with the outcome. 
  
  We trust you are satisfied with the update of your claim and if you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  
  
  

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Bancorp continues to ignore the fact that we have a duly signed retainer agreement contract, detailed itemized billing invoice, and proof of legal services and work products provided to credit card holder ****** ******** on behalf of his loser relative ****** *******, who illegally and unethically filed a credit card charge back after receiving said goods and services, thus literally stealing more than $11,000 in duly earned legal fees from our account (Bancorp hides behind payment app VENMO to try and evade banking rules, laws, and regulations). Return our stolen $11,000 in duly and contractually earned legal fees (we had provided VENMO with our law firm tax ID number and information thus converting/fully notifying them that we were using it for business for many, many years). Please urgently investigate and advise.

  Business Response

  Date: 12/11/2023

  ***** ********* ** **** ****** *** ***** ***** **** *** ***** **  *****
  
  
  RE:  OCC Case ID CS0300662
  RE:  BBB ID Number 20914667
  RE: Consumer Case BKC-2023-01563124
  
  Dear Mr. *********,
  
  This letter is in response to the complaint The Bancorp Bank (“Bank”) received from the Office of the Comptroller of the Currency (“OCC”), the New York Department of Financial Services and Better Business Bureau (“BBB”)regarding the Venmo Mastercard (“Card”).  The Bank issues the Card on behalf of PayPal, Inc. (“PayPal”), the program manager.
  
  Your complaint describes issues with your Venmo Account. Please note that while the Bank issues the Card, our role is limited to providing the Card as an access device for customers to use with the Venmo Account.
  
  Venmo has informed us that the transactions in question were not made with the Card.  We don’t have access to the account to see if the funds are still available and ask that you contact Venmo directly regarding your concerns at [email protected]. 
  
  We trust you are satisfied with the information and if you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Complaints Research Team
  The Bancorp Bank
  [email protected]
  
  
  cc: Customer Assistance Group of the Comptroller of the Currency
  cc: New York Department of Financial Services
  

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. As we have previously reported to agencies such as the Consumer Financial Protection Bureau, banks such as Bancorp routinely use payment apps such as PayPal and VENMO to avoid abiding by the federal banking rules, in cases such as this, where the victimized small business owner has a signed contract, proof of delivery of legal goods and services, proof that the client benefited from those goods and services, but then committed grand larceny by trick, theft of services, both crimes, to basically "walk out of the restaurant after eating $11,000 worth of food." This should not be allowed or acceptable under either state or federal law. Regards, Complaint ID: 20914667    

  Business Response

  Date: 12/21/2023

  ***** ********* ** **** ****** *** ***** ***** **** *** ***** **  *****

   

  Your complaint describes issues with your Venmo Account. Please note that while the Bank issues the Card, our role is limited to providing the Card as an access device for customers to use with the Venmo Account.
  
  Venmo has informed us that the transactions in question were not made with the Card.  We don’t have access to the account to see if the funds are still available and ask that you contact Venmo directly regarding your concerns at [email protected].  

  Sincerely,
  Complaints Research Team
  The Bancorp Bank
  [email protected] 

   

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bancorp bank is a mobile banking service that is supposed to have your money safe and secure. There was a purchase for almost 500 through the bank that i did not complete I foled a report and the bank denied the claim, i called to reopen with documentation, they re opened and denied the case again, customer service refuses to let me speak to claim department and continues to deny my claim. The bank texted me and asked me if it was me and i responded no, the bank still charged me.

  Business Response

  Date: 12/19/2023

  December 19, 2023
  
  
  RE: BBB ID 20914138
  
  Dear Mr. ******,
  
  This letter is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better Business Bureau (“BBB”) regarding your Chime demand deposit account (“Account”).  The Bank provides banking services to Chime Financial, Inc. (“Chime”), the program manager.
  
  Our review of the records indicates on November 18, 2023, you contacted Chime to report and unauthorized transaction in the amount of $483.75. A claim was opened, and the investigation began.
  
  On November 22, the investigation concluded, and it was determined that no error occurred.
  
  Between November 22 and November 24, Chime reopened the claim multiple times through the rebuttal process.  Please note, each of the rebuttal investigations found no error had taken place.
  
  We understand this was not the resolution you were seeking regarding your claim but believe the investigations of your claim was properly conducted and resolved.  If you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I did not make these charges. Theres nothing to prove, the charges are fraudulent, my money is supposed to be FDIC insured, and the bancorp bank made no effort to insure my funds. This is a fraudulent bank out to scam people. I did not make these charges at all. Regards, Complaint ID: 20914138    

  Business Response

  Date: 01/11/2024

  January 11, 2024
  
  
  
  RE: BBB ID 20914138
  
  Dear Mr. ******,

  When responding to customer complaints the Bank conducts a review of the entire case. We are prepared to come to a different conclusion should the evidence warrant such an outcome.  After examining the findings of the investigation, and our review of all the materials considered during the course of the investigation, we concluded the decision to deny your claim was valid. 

  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  
  

• Initial Complaint

  Date:11/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN IN AN ONGOING BACK AND FORTH WITH CHIME BANK. THE ISSUE IM HAVING IS A TECHNICAL ONE, IVE SENT OVER SEVERAL EMAILS AND NOW VIDEO RECORDINGS ABOUT THE INCIDENT. I HAVE EXPLAINED SEVERAL TIMES THE TRANSFER OPTION ISNT AVAILABLE WHEN IM TRYING TO SEND MONEY TO MY EXTERNAL ACCOUNT WITH CITY CREDIT UNION. IVE DONE ALL THE TROUBLESHOOTING. IVE UN-INSTALLED THE APP, UNLINKED THE ACCOUNTS, CLEARED THINGS FROM MY CACHE AND COOKIES BECAUSE I CAN NOT SEND MONEY WHEN I LOG INTO THE DESKTOP PLATFORM.IVE HAD RUDE SUPERVISORS TELLING ME THE REASON I CANT TRANSFER IS BECAUSE THERES NO MONEY IN THE ACCOUNT. THEN I WAS TOLD THE ADDRESSES DONT MATCH.ALL OF THIS HAS BEEN VERIFIED AND ITS NOT TRUE. IVE ALSO EXPLAINED THAT I HAVE NO OTHER ADDRESS AND IVE BEEN SENDING MONEY TO THIS ACCOUNT FOR THE LAST THREE YEARS. I HAVE CALLED OVER 60 TIMES IN THE LAST WEEK REGARDING THE ISSUE AND THEY ARE SENDING ME IN CIRCLES. I HAVE COUNTLESS EMAILS THAT WILL BE ATTACHED SHOWING THE CIRCULAR CONVERSATION WE'RE HAVING. IVE EVEN TRIED TO REACH OUT TO THEIR PARENT COMPANY BANCORP AND THE SYSTEM ONLY TAKES ME TO CHIME SO IM STUCK BECAUSE I CANT GET IN CONTACT WITH ANY ONE HIGHER UP. NOT TO MENTION IVE BEEN VERY SPECFIC AS TO WHAT MY NEEDS ARE. THERE IS NOTHING ELSE WRONG WITH THE ACCOUNT BESIDES THIS. WHEN I CALL IN IM GETTING DIFFERENT STORIES. IM BEING TOLD THAT NOBODY IS HAVING ANY TECHINAL ISSUES. OBV NOT TRUE SINCE I HAVE BEEN CALLING SINCE LAST WEEK I RECIVED AND EMAIL STATING IT WAS SUPOSEDLY AN ISSUE BEING WORKED OUT WITH A THIRD PARTY WHEN IN REALITY THEY ARE JUST DOING ANYTHING TO GET ME OFF THE PHONE. ITS 11/25/23 THE LAST TIME I WAS ABLE TO MAKE A TRANSFER WAS 10/11/23 DUE TO THIS ONGOING ISSUE. THIS SCREENSHOTS WERE COMPRESSED INTO A ZIP FILE DUE TO THE AMOUNT OF PHOTOS. I ALSO ATTMEPTED TO CALL THE 302-385-500 OR 302-221-5252 DOESNT WORK EITHER.

  Business Response

  Date: 12/18/2023

  December 18, 2023
  
  
  
  RE: BBB ID 20911677
  
  Dear Ms. ******,
  
  This letter is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better Business Bureau (“BBB”) regarding your Chime demand deposit account (“Account”).  The Bank provides banking services to Chime Financial, Inc. (“Chime”), the program manager.
  
  The Chime feature to transfer funds to and from an external savings account has been temporarily disabled. Chime is working on getting the feature re-enabled but at this time there is not a release date. Please note all other Chime features are all available for use.
  
  We apologize for the inconvenience you encountered.  If you have any additional questions, you can email the Bank at the address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]
  

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I have 2 different events to complain about. I buy vanilla gift cards all the time to make internet purchases. I always buy in the amount of 400.00. The first card was opened and the security code was scratched off of it. So this can’t be used buying stuff online. Second card was also 400.00 and this time I opened the card and it had no card printed out just a plain white card with nothing on it. But where the bar code is there was a printed sheet of paper making it look like the back of the card only.

  Business Response

  Date: 12/06/2023

  
  December 6, 2023
  
  
  
  RE: BBB ID 20899132
  
  Dear Mr. *****,
  
  This letter is in response to the complaint The Bancorp Bank, N.A. (“Bank”) received from the Better Business Bureau regarding your Vanilla Visa Gift Cards (“Gift Card”).  The Bank issues the Card on behalf of InComm Financial Services, Inc. (“InComm”), the program manager.
  
  Our review of the records indicates you contacted customer service on November 21, 2023, to report that two of the Gift Cards you purchased appear to have already been redeemed. InComm began an investigation of the situation. 
  
  On November 27, InComm finalized their review and determined both Cards were truly compromised.  As a result, InComm sent you two replacement Cards by FedEx delivery.  The FedEx tracking system indicates both Cards were received on November 29. 
  
  We sincerely apologize for the inconvenience you experienced and trust this response resolves the matter. If you have questions about this letter, please send your message to the Bank using the email address shown below.
  
  Sincerely,
  Consumer Research Team
  The Bancorp Bank, N.A.
  [email protected]