Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am submitting this complaint regarding a recent issue with my student loan application through College Ave (Application Reference Number: 130***********). I applied for the loan on March 27, 2025, and it was promptly approved. On March 28, 2025, the loan was sent to my school for certification. However, on March 31, 2025, I was notified that the loan had been canceled by College Ave due to an alleged identity verification issue, with the reason stated as: "We are unable to verify the identity information contained in your application." I am very concerned with how this matter was handled. At no point prior to the cancellation was I contacted by College Ave or any servicing partner to clarify or resolve the issue. I did not receive any emails, phone calls, or letters requesting verification documents or additional information. This lack of communication deprived me of a fair opportunity to address what appears to be a minor or easily resolvable issue. Furthermore, this process breakdown has interfered with my ability to fund my education and meet critical deadlines. I believe that cancelling a fully approved and certified loan without any attempt at resolution is not only unprofessional but may also fall short of industry standards for customer care and compliance. I am requesting the following actions: A formal explanation of why my identity could not be verified and what steps, if any, were taken to contact me. Reinstatement of my original application or the opportunity to reapply without delay or additional hardship. Assurance that steps will be taken to improve communication practices and prevent similar situations for future applicants. I am attaching documentation confirming the loan approval and certification timeline, along with evidence that no outreach was made to resolve the issue prior to cancellation. I sincerely hope this matter can be resolved quickly and fairly. Thank you for your attention to this complaint.

  

  Business Response

  Date: 04/07/2025

  Thank you for the opportunity to address your concerns. As part of our standard process, College Ave reviews all applications and funding requests for potential fraudulent or money laundering activity.
  Our review identified suspicious activity that may indicate potential fraud.  We are unable to reasonably verify your identity or ensure that future loan funds would not be associated with fraudulent or money laundering activity.
  Details of the denial have been provided to Mr. ******** as requested via email.

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 23143090

   

   

   

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an ongoing issue with my loan account, which has been causing me significant concern and financial hardship. I initially took out a loan in 2018 for the amount of $10,193. I was informed at the time that payments would not begin until six months after my graduation. However, in 2022, I noticed that my balance had increased to approximately $13,000. Upon contacting College Ave, I was assured that the charges were removed from my credit report and that payments would be paused. Following this resolution, I opted to make biweekly payments. I graduated in 2023, and continued making payments regularly. In early 2024, I contacted College Ave again to explain my financial hardship, as I had recently lost my job and had been unemployed for several months. Despite my circumstances, I continued making biweekly payments of $50 using my limited savings. However, to my surprise, my loan balance increased to $14,891, despite my efforts to make timely payments. I have contacted College Ave multiple times to request that the charges accrued while I was still enrolled in school be removed, as these should not have been applied to my account. Unfortunately, I have not received a satisfactory response, with multiple excuses provided for the ongoing issue. It is clear that I should not have been charged during this period, and my balance should reflect the original loan amount I took out. In an attempt to resolve the situation, I increased my payments to $150 biweekly. Despite this, my loan balance continues to rise, which only exacerbates my financial difficulties. I am requesting that College Ave review my account, remove the charges that were incorrectly applied, and adjust my balance accordingly to reflect the original loan amount, as well as a fair resolution to this ongoing issue.

  

  Business Response

  Date: 03/03/2025

  Thank you for your inquiry regarding the balance of your College Ave private student loan.  We have researched your account and found the balance to be accurate.  Interest begins to accrue from the date of first disbursement until the loan is paid in full.  Periods of forbearance, deferral and the fluctuation of a variable interest rate will increase the cost of the loan if full principal and interest are not being paid monthly.
  This information is disclosed within your Credit Agreement, a copy is attached for your reference. 
  We encourage you to contact our Customer Service Department at 844-803-0736 for any additional questions or programs to assist you.
  

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My student loans were cancelled mid-year. I am trying to take out another loan for university, but I keep getting denied for the reason of “can‘t verify identity” of either me or my co-signer. I was able to take out a loan before, but need your help resolving this issue so I can continue my education. I can verify identity if that is all that is needed, but this company won‘t let me do that, and at not being responsive. I liked this company for my first semester using them, and I want to continue using them. Please help with my loan application situation. I CAN VERIFY IDENTITY! That is apparently it.

  

  Business Response

  Date: 02/20/2025

  Thank you for the opportunity to address your concerns. As part of our standard process, College Ave reviews all applications and funding requests for potential fraudulent or money laundering activity. Our review identified suspicious activity that may indicate potential fraud.
  We are unable to reasonably verify your identity or ensure that future loan funds would not be associated with fraudulent or money laundering activity. Due to these findings, we are unable to fund any additional applications or provide further funding on your existing loans.

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Med Student Loan issue with the loan company and lender bank. Pls see the attached letter and supporting documents

  

  Business Response

  Date: 02/14/2025

  We have reviewed your concerns related to your interest rate. 
  Our records indicate that your original Loan Application Disclosure document contained the correct interest rate provided, based on information selected within your application. On August 15, 2024, you contacted our customer service and spoke with an agent to negotiate a lower interest rate, where inadvertently the agent did not provide the full variable rate. In this same call, you additionally spoke with a supervisor, who acknowledged the discrepancy of the agent and requested an evaluation of a lower interest rate.  This lower rate was communicated to you and subsequently an updated Loan Application Disclosure was provided, August 21, 2024.  An additional lowering of your interest rate occurred on this same day.
  Providing the highest level of customer service is our goal and regret when we fall short of those aspirations. The Agent was provided coaching and feedback during the supervisor transfer to ensure that a better experience is achieved for our customers in the future.
  
  In review of your concern of technical delays, our records reveal that upon returning to sign the required credit agreement your cosigner was using incorrect information to access the loan origination documents.  When this was resolved, with the assistance of customer service, your loan was finalized, certified by your school and the first disbursement of funds provided September 18, 2024.
  Your concerns of the Cost of Attendance contained within your credit agreement, is determined by the school you’re attending.  This is not a determination made by the private lender.  Any questions regarding Cost of Attendance should be directed to your school Financial Aid Office.
  In conclusion, all required loan documents provided during the application process contained accurate information, ensuring you had the necessary details to make an informed decision about proceeding with the loan. Therefore, your request for compensation cannot be granted.

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to prequalify for a student loan at College Avenue and they stated that they could not prequalify me. So I would have to actually apply without know what the rates were and they would do a hard hit on my credit rating which would drop it. Bait and Switch.

  

  Business Response

  Date: 07/24/2024

  College Ave takes great care in the application process to ensure applicants are well informed, this includes the prequalifying tool that can be used as a resource to view the estimated range of interest rates that may be offered, there are no guarantees offered that a user of the resource will be provided a prequalification acceptance.
  We appreciate fully your concern in a hard inquiry of your credit; however, submitting a completed application is the best way to understand your cost of obtaining a private student loan.
  College Ave’s current range of interest rates are clearly disclosed on our website www.collegeave.com. 
  We wish you all the best in reaching your educational goals.

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. My issue was that they offer a pre-qualification offer, which will not affect one's credit score because it is a soft-check. However, they do not actually do it. I understand that a hard-check will be more accurate, but I was not complaining about the accuracy. I was upset that they stated they would do a soft-check, pre-qualification, but then were trying to make me do an actual application, which would require a hard-check on my credit, and would drop it as a result.Their answer does not address my concern. Regards, Complaint ID: 22012034    

  

  Business Response

  Date: 08/19/2024

  Thank you for the opportunity to respond once again to our customer’s complaint.  After further review of Mr. ********’s experience with the pre-qualification tool, we have confirmed the reasoning for Mr. ********’s non-acceptance was due to a frozen credit bureau alert that did not allow the credit bureau to return a clear match to Mr. ********’s credit history.  We do appreciate the feedback and will further review the process as it relates to the prequalification tool and messaging.

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information was used fraudulently for a loan through college avenue. I have called them repeatedly and been told I would get a packet to remove this loan and have not gotten any assistance.

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address the concerns of Ms. ********* *****.  Ms. ***** is alleging her personal information was used to acquire a loan without her knowledge.
  A fraud investigations packet was e-mailed to Ms. ***** on March 8, 2024, to acquire additional information to further investigate the allegation of fraud. 
  Should Ms. ***** have questions regarding the documentation requested we would encourage her to contact our Fraud Investigator ***** ****** ** **********************

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ***** ************, I have been a victim of identity theft over the years since then i av a lot of inaccurate and fraudulent accounts reporting on my credit report. I have never authorized anyone to use my name to open an account with this company please investigate this matter and remove immediately this account is fraudulent.

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address the concerns of Mr. ***** ************.  Mr. ************ is alleging his personal information was used to acquire a loan without his knowledge.
  A fraud investigations packet was e-mailed to Mr. ************ on March 11, 2024, to acquire additional information to further investigate the allegation of fraud. 
  Should Mr. ************ have questions regarding the documentation requested we would encourage him to contact our Fraud Investigator ***** ****** ** **********************

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 21393069

   

   

   

  

  Business Response

  Date: 03/26/2024

  We are in receipt of Mr. Shola ************’s concerns regarding his request to have an account removed from his credit reporting.  On March 6, 2024, College Ave received a similar complaint via the CFPB complaint portal whereby Mr. ************ alleged he did not participate in the acquiring of a student loan with College Ave.
  We began an investigation of the fraud allegation, and on March 11, 2024, a Fraud information packet was emailed to Mr. ************ at ****************oo.com requesting additional documentation required to complete a thorough investigation of the allegation.  As of March 26, 2024, the information has not been returned; once received the account investigation will resume and if confirmed to have been opened without his participation the tradeline of the account will be removed from his credit bureau report. 
  College Ave takes care in the protection of a customer’s personal information and does not share outside the purposes of account servicing. 
  We have attempted to contact Mr. ************; our efforts have been unsuccessful. Should he have any questions regarding the documentation requested, we recommend he contact our Fraud Investigator ***** ****** ** **********************

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a student loan consolidation on Monday 1/8/24. I was misled and offered incorrect rates after being pre-approved which led me to continue the application and submit a hard credit check as well as to add a co-signer in order to obtain the rates offered to me. After that, I was "approved", however when logging back in to upload required documents my rates increased over 12% APR. I contacted College Ave for a resolution which they were unable to offer. They stated it was a system error or glitch and would not try to remedy the situation by honoring the rates offered originally and said that I never should have seen those rates to begin with but it was a mistake on their end. I have a newborn baby and this has caused significant distress to me as this would have saved me several thousands of dollars on student loans. The initial rate offered to me was 20 years, fixed APR of -0.12% at a rate of $350/month.

  

  Business Response

  Date: 01/18/2024

  Thank you for the opportunity to address the concerns of applicant ******* ******* regarding the interest rate estimate shown during the pre-qualification process of the application for a refinance loan.
  We have completed our research of the inquiry and found that a technical issue occurred causing our pre-qualification application to show, on screen, an incorrect estimated APR of -.12%.  We took action to identify the cause and correct the matter immediately.  Additionally, we have verified required disclosures provided to ******* ******* contained the correct APR information.  
  In closing, should ******* choose not to continue with the application, we request that they contact our customer service department at 1-844-803-0736 to cancel the application and we will remove the credit inquiry from their credit bureau.

  Customer Answer

  Date: 01/25/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 21133914

   

   

   

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a student loan consolidation with College Ave on Monday 1/8/24. I was pre-approved and offered rates at various loan terms (5, 10, 15 or 20 year). I have used this company in the past for student loans and have never had an issue. This time, the rates they offered me looked great, specifically the 20 year term which was offering me a payment amount of $280.28/month for 20 years at a rate of -0.11% fixed APR. Based on this rate I decided to continue with the application which includes a hard credit check. I then received an email 2 days later to log in to complete my loan by uploading documents, etc. and saw that the rates had substantially increased to over 12% APR. I contacted their customer service and was told that the initial rates offered to me must have been a glitch or system error and the rates I am seeing now are the correct ones. I am very upset as they offered me no resolution and would not honor the rates initially offered to me. I am a new mom to a 2 month old baby and this would have saved me several thousands of dollars on student loan payments. This situation has caused an immense amount of emotional distress and they have offered me no solution.

  

  Business Response

  Date: 01/18/2024

  Thank you for the opportunity to address the concerns of applicant ****** ******* regarding the interest rate estimate shown during the pre-qualification process of the application for a refinance loan.
  We have completed our research of the inquiry and found that a technical issue occurred causing our pre-qualification application to show, on screen, an incorrect estimated APR of -.11%.  We took action to identify the cause and correct the matter immediately.  Additionally, we have verified required disclosures provided to ****** ******* contained the correct APR information. 
  In closing, should Lauren choose not to continue with the application, we request that they contact our customer service department at 1-844-803-0736 to cancel the application and we will remove the credit inquiry from their credit bureau.

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 21133839

   

  I reject this response as the company states they “took action to identify the cause and correct the matter immediately” however this was not the case. After being offered the -0.11% APR during pre qualification I continued with the application, submitted and was notified that I was approved. It was not until TWO business days later that I was notified of an update on my application and upon logging in saw the rates. Again, the company was unwilling to acknowledge, apologize for or match the rates that I was initially offered. The situation has not been rectified at this point. The difference in rates would have made a massive financial impact for me and my family and the company is at fault for the financial and emotional impact this caused. 

   

   

   

   

  

  Business Response

  Date: 02/12/2024

  We regret Ms. *******’s experience with our application process.  As stated in our previous response the estimated interest rate of -11% was the result of a systemic error that was corrected as soon as we were aware of the issue. 
  
  This error was not an advertised interest rate, nor an interest rate offered based on a completed application. The following message is displayed to applicants on the screen along with the estimated interest rates which clearly indicates the estimates are not guaranteed: 
  “Your pre-qualification was not an application; this offer is not guaranteed if you do not meet our full application criteria.  Final rates and terms may vary and will be based on those in effect when you submit your full application and make your repayment selections.”
  
  The pre-qualification estimate was displayed to Ms. ******* prior to her submitting a complete application.   In fact, before Ms. ******* submitted her complete application she was provided the Loan Application Solicitation Disclosure, which provides the possible range of interest rates
  available for the loan product, the possible range does not include a negative interest rate. Therefore, at the time she submitted her application Ms. ******* was made aware that her interest rate could not be negative. We again apologize for the error in the estimated interest rate, but unfortunately, we are not able to honor a negative interest rate and effectively pay Ms. ******* interest on the loan she would take from us.
  
  To date Ms. ******* has not completed the customization of her loan request, and therefore there has been no financial impact to Ms. ******* at this point. If she would like to have the credit inquiry removed from her credit report, to make it as if the application never occurred, we encourage her to contact us at 1-844-803-0736.

• Initial Complaint

  Date:05/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking ti be released as a co signer. We have met the qualifications. Now they are saying the primary loan person doesn’t have a good enough credit score and has a delinquent payment. The one delinquent payment is not with their company, and they won’t say how long ago it was. they can’t tell me what the credit a score needs to go up to for me to be released. They said I was paying the loan when it is clearly set up as electronic payment from primary persons checking account. Also customer service is terrible. All the release documentation was sent in and they said they never got it. We had to send a screen shot of a text verifying that they did indeed receive the documents. They say they will get back to me in 24-48 hours and jasmine, chris and the last person I dealt with never got back to me until I contacted them again.

  

  Business Response

  Date: 05/23/2022

  Thank you for the opportunity to respond to the concerns of Karen ****, cosigner to borrower Braxton Davis regarding the release of Ms. **** from the responsibility of the loan.   
  Ms. **** includes within her complaint that the qualifications for cosigner release have been met.  Unfortunately, not all qualifications have been met, and the exact reasons for decline have been provided to the applicant, Mr. Davis.  The qualifications for cosigner release are provided below; these are also published on our website.
  

  Must be a U.S. Citizen or permanent resident
  Half of the original repayment term must have elapsed
  Documented annual income is at least twice the balance of outstanding loan(s)
  Pass a credit review and has none of the following:
  30 day or greater delinquency in the last 12 months, and
  Bankruptcy, foreclosure, or repossession in the last 24 months.

  Thank you.

  Customer Answer

  Date: 05/25/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
    I have been continually asking for specifics as to what the credit score needs to be, as in a specific number  They refuse to give us a number as a goal to work towards.  Also it does-not say in their release requirements that any delinquent payment is a negative. It is not with college ave student loans. He has automatic withdrawal and has not missed a payment. They are clearly being unreasonable and vague with guidelines. What does the credit score meed to be exactly!! WHAT NUMBER 
  
  
  
  Regards,

  Complaint ID: 17210541

   

   

   

  

  Business Response

  Date: 06/10/2022

  We appreciate the opportunity to further address the concerns of ***** ****, cosigner to borrower ******* *****, regarding the eligibility requirements for releasing a cosigner. 
  Our criteria for Cosigner Release are clearly documented and published on our website.  The criteria does not require a minimum credit score for approval to release a cosigner and Mr. *****’ credit score was not a factor in the determination to not release his cosigner.  However, it does require the passing of a credit review to include no 30-day delinquencies in the last 12 months and no bankruptcy, foreclosure, or repossession in the last 24 months. 
  We have provided Mr. ***** with a letter explaining the reasons for the decline. Mr. ***** is entitled to request a free copy of his credit bureau report, we would encourage Mr. ***** do so and correct any potential reporting inaccuracies that are impacting his ability to obtain cosigner release.