ComplaintsforAll American Mobile Detailing

• Initial Complaint

  03/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Charged my card for services that was never recieved.

  Business response

  04/04/2022

  Business Response /* (1000, 5, 2022/04/04) */ Client scheduled with us on 3/22/22 To have a Perfect interior with Stain and Odor Removal scheduled on their ***** for 3/28/22. Upon Scheduling, the detailer whom was assigned to this job marked the job as completed in doing so this sent a text message to the client stating that the job had been completed. We rescheduled the job for 3/29/22 and assigned a new detailer to the job, it was upon this booking that the desired address with which the job was to be completed at was changed. We rescheduled the job for 3/31/22, and our detailer did not show to the job. Client filed BBB Complaint on 4/1/22. We are now unable to process a refund or render services as client Disputed charge on 4/4/22. Our AAMD Accounting team has verified that client has received their initial payment. Once a Client disputes a charge we are unable to process a refund as we let the dispute go through so client can receive their initial payment. Consumer Response /* (3000, 7, 2022/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want full refund Business Response /* (4000, 21, 2022/07/05) */ ***Document Attached*** Client disputed charges, there is no funds to refund seeing as the charge was disputed Consumer Response /* (4200, 23, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are a rip off company that steals people's money. Business Response /* (4000, 25, 2022/07/08) */ Ma'am We are truly sorry for any frustration and inconveniences this issue has caused you, there is nothing else we can do for this case due to the charges being disputed. The charges have already been put back into your account. again I am truly sorry for this issue

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I scheduled a detailing service for March 14, 2022. I was charged a total of $268.71. On March, 11, 2022, the company called and cancelled the service citing that my location is no longer being serviced. I was told a refund would be processed in the next few days. It is now March 25, 2022. I have called three times and emailed twice. Every time I have been told my refund will be processed the same day. Currently, I have yet to receive a refund, and I'm not sure what else to do.

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They have cancelled on us twice. They have no idea when they will be able to service us. They refuse to refund our money

  Business response

  07/05/2022

  Business Response /* (1000, 20, 2022/07/05) */ ***Document Attached*** As of right now the only profile we have for **** ***** is the file attached which shows that the client was never charged. Unless there is another name the appointment was under there are no charges to refund at the moment. If **** can provide more information I would be happy to get this situated

• Initial Complaint

  03/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/19/22, I contacted all American mobile detailing in order to schedule a detail service- "Car Perfect Interior" for 3/4/22. I verified that they perform detailing services in Chino Hills, California. After receiving a couple of calls regarding pre-payment for the service, I paid the $132.41. They stated that there would be a detailer at my home between the hours of 4 and 5 PM. I left work early after calling in to confirm that my appointment was still on, especially since I hadn't heard anything else. The representative insured me that my appointment was still set for that day. So, after no one came to perform the detailing services for my vehicle, I was really upset because it was going to be sold the next day. I sent an email to their customer service and let them know what happened.When I called AAMD on 3/7/22, I was finally able to speak with Shelly, a supervisor who apologized, stated that they used independent contractors locally and often times they were unreliable, and know that she would process a refund and I would receive an email confirmation. She further stated I would receive an additional email confirmation once the refund has been issued and submitted to the bank. After I did not hear anything further, I called again 3/14/22 and Shelly further stated that she would expedite my refund and I should receive it by 3/18/22. On 3/18/22, I called and spoke to another representative and they informed me that the notes in the system stated that my refund was expedited and should be received by 3/18/22. He didn't stated that he would put another note on the system. I have waited and been patient. It is clear that they have not made any effort to refund me for the services I scheduled, but never received. Please assist me to receive my refund.

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  i had my truck detailed and it was suppose to have a pressure washer done, a full body hand wax and was told it would take at least 3 hours maybe longer. i thought wow must be a great job taking that long, they text me at noon saying on their way they get here at 4:17 and leave at 530 anyway i had to leave for work and and went out to see how it was going ( i leave at 430 thats why i scheduled it 1-3 incase it took that other hour they still be done at 4. when i went out he said his power washer didnt work and he needed to take my truck to car wash WHAT'?? i can do that but i had to leave so i gave him my keys, you will see in video he didnt wax my truck he dumped all the wax on ground and it was way to cold anyway they should have rescheduled it! the inside is horrible,when i email them to see how to leave a review they wont let me.i would think they would have to let me show my pictures and give review anyway i would like all my money back as he didnt so anything even the inside is horrible and he didnt clean bed of truck like he said he did there is still trash in there. attaching videos and pictures and hope i have room to attach all. this is very very wrong and they should be stopped i dont know how he put a dent in top of hood maybe because it was to cold but him doing this as a job he should have known it was to cold to do it.i have video of him dumping the wax but i cant get it to download but i can always send it via text if i have a number to send it to, but i did get a snap shot of it and you can see but the video is much better.. i have many more photos the comapny name is all american mobile detailing.he couldnt even part it back in same spot lol HE NEVER should have driven my truck and i know i shouldnt have given him my keys but i was on my way to work and didnt have time to argue. inside was suppose to look like brand new and it not even close floors not shampooed like it said they were .. everything he checked off on this paper is NOT done

  Customer response

  03/16/2022

  i want BBB to medirate i want help getting my money back why did you just close my case with out talking to me

  Customer response

  04/02/2022

  ***Document Attached***
  I dont have no updates
  cant you make them answer? i didnt realize when BBB got in touch with you that you coud just ignore it, cant you make them have like a meeting or make them give me my money back? I honestly dont mind paying for item i recieve, they took 300 and wasnt not suppose to charge me until we all signed off on the paper and i never signed off on it so they never should have charged me. I attached the paper i was suppose to sign once inspected and i never signed it and they charged me
  See Attachment/File: list

  Business response

  07/05/2022

  Business Response /* (1000, 27, 2022/07/05) */ ***Document Attached*** As of right now we don't have a customer profile for *** *********, see attachment below. If *** can give me the information if the appointment was under a different name I would be happy to fix this situation Consumer Response /* (3000, 29, 2022/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) it under ***** ****** sorry ***'s Truck and he paid so i was thinking it was in his name I see i booked it in my name

  Business response

  07/05/2022

  ***Document Attached***
  As of right now we don't have a customer profile for *************************, see attachment below. If *** can give me the information if the appointment was under a different name I would be happy to fix this situation
  See Attachment/File: *********.png

  Customer response

  07/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  it under *********************** sorry ***'s Truck and he paid so i was thinking it was in his name
  I see i booked it in my name
  See Attachment/File: ****************pdf

  Customer response

  07/20/2022

  *********************** was the name

  Customer response

  07/29/2022

  i didnt know i was suppose to click somewhere stating i wasnt happy with the results
  i have sent many emails sating it though

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 4th of 2022 I paid a deposit amount of 52 dollars for a service that was supposed to be done on the 8th. The day of supposed service, no one showed up, called or text me. After an hour with no communication i called to get my refund of the deposit. They said they would process it and be 5-7 days. Ive called every Tuesday after the 8th concerning the refund, with the same response of we'll process it. Its now March 14th and still have not received my refund.

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  02/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I paid $154.66 for mobile detailing of my car. No one showed up. No one will return my emails or phone calls.

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

  Customer response

  01/09/2024

   
  Complaint: 18746877
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  01/09/2024

  I never received a refund 

  Business response

  01/19/2024

  First and foremost, we want to express our regret for any inconvenience you may have experienced with our services. Under our new management, our solutions are now limited, and we no longer have access to the processor for refunds.
  While we understand that a refund is the preferred resolution, we would like to offer an alternative solution to ensure your satisfaction. In an effort to make things right, we are extending a gift card to you, valued at 150% of the original appointment cost. We believe this gesture will compensate for any inconvenience you may have faced and demonstrate our commitment to customer satisfaction.

  Customer response

  02/01/2024

   
  Complaint: 18746877
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 2/1/2024 2:32:08 PM
  I responded to this previously and I'm responding again. I have NEVER been reimbursed by the car detail place named in the complaint. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Booked a car detailing. Paid in advance as requested. Their team showed up and left before the job was completed they rescheduled and failed to show. Call and they were to do a refund for this, but never has. Very difficult to talk to anyone there too.

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an auto detail on the 27 of January 2022 , I had to cancel due to personal issue , I've been trying to get a refund since then , they do not return calls , and stated previously the refund just went thru and I should see it Friday , that was 2 weeks ago , numerous phone calls to a girl names Kiki net no refund and another story about it going thru

  Customer response

  03/04/2022

  
  ---------- Forwarded message ---------
  From: ******************* <******************>
  Date: Thu, Mar 3, 2022 at 8:46 AM
  Subject: Re: BBB Complaint Case# ******** (Ref#***-90642125-********-6-320)
  To: Better Business Bureau <*****************************************>
  
  
  I have heard nothing from these people since I contacted you , thank you so much ***** for your help , I don't know what else to do, can you recommend an attorney? It's not a lot of money but they are cheating alot of people and need to stop, thank you for all you are doing , if anyone was to collect for me they can keep it ,
  
  Evil is powerless if the good
  Are unafraid
  **************

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I contacted All American Mobile Detailing through their website scheduling system on 8/26/21 to have my car detailed on 8/28 at 8AM. The same day they called me back & said they could not do it on 8/28 but could do it on 09/02 at 2PM. I agreed to that appt & scheduled a 2nd appt at the same time for 9/10 at 11AM since I wanted to have my car waxed twice before the fall/winter weather. On 8/31 they called & cxld the 9/02 appt but said they could keep the 9/10 appt. On 9/6 they called & cxld the 9/10 appt & rescheduled for 9/09. On 9/9 they called and canceled the appt and asked to reschedule for 9/15. On 9/14 they emailed and cxld the 9/15 appt and asked to reschedudule for 9/27. On 9/15 I requested that the I be refunded my money and I did not want to reschedule again. I originally paid $318.45 for 2 appts on 8/26/21. They partially refunded me $153.12 on 8/31/21 and $31.84 on 9/9/21. They still owe me a refund of $133.49. They have not answered my emails or answered my phone calls. I tried to dispute it through my credit card but they somehow state that they have not violated the terms or conditions of the contract. Nowhere on their website does it state that you will not refund the prepaid amount if they are unable to do the work. When I made the original appointments, I was not told it was non-refundable. They never did any work on my vehicles and therefore are due no money from me but I deserve back a refund from them. I believe they are running a prepaid scheme in hopes of stealing the clients money by constantly cancelling or trying to reschedule the work.

  Customer response

  03/02/2022

  
  
  ---------- Forwarded message ---------
  From: ****************** <******************>
  Date: Wed, Mar 2, 2022 at 3:47 PM
  Subject: Re: BBB Complaint Case# ******** (Ref#***-90642125-********-6-320)
  To: <*****************************************>
  
  
  Hi *****,
  
  I have not heard anything out of them since the last time they canceled my appointment and I requested the rest of my money be returned.
  
  Just so you know they did not perform any services or product but have kept my prepayment.
  
  Sincerely,
  
  *******************

  Business response

  03/29/2022

  Client Disputed charge. We are unable to move forward with a refund. We would have loved to solve the problem with the client, but unfortunately we no longer have that option.

  Business response

  06/17/2022

  Client disputed the charges from their credit card.
  The transaction was approved on 10/01/2021 for ******. And was also given a refund for the same amount. There was a no call no show with our service provider

  Business response

  06/17/2022

  Business Response /* (1000, 22, 2022/06/17) */ Client disputed the charges from their credit card. The transaction was approved on 10/01/2021 for 133.49. And was also given a refund for the same amount. There was a no call no show with our service provider Consumer Response /* (3000, 24, 2022/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business is lying. They have not provided any refund in the amount of $133.49 or any credits that total that amount. Attached you will find the letter from my credit card company where the business disputes the credit card charge back. Please have them provide proof where they credited my bank back or have them provide me a credit through my bank to resolve this claim.

  Customer response

  06/19/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business is lying. They have not provided any refund in the amount of $133.49 or any credits that total that amount. Attached you will find the letter from my credit card company where the business disputes the credit card charge back. Please have them provide proof where they credited my bank back or have them provide me a credit through my bank to resolve this claim.
  See Attachment/File: BBB Letter ******** package for BBB.pdf

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

  Customer response

  01/13/2024

   
  Complaint: 18746896
  
  I am rejecting this response because:  You never fully paid back my refund.  You only partially paid it back and fought me and my credit card company on the rest of it.  I do not want a gift card.  I want my money back.  I reported this to BBB so other people would be aware of your illegal tactics of charging for a service, not doing the work on several different occasions, and then only doing a partial refund when I requested a full refund because you never came to my home and performed any services on my vehicle.  On 8/26/21you originally charged me $318.45 and on 8/31/21 only refunded $ ****** and on 9/9/21 only refunded $31.84.  You still owe me $133.49 which I will accept as a check mailed to my ********, ***** address.

  
  Sincerely,
  
  *******************

  Business response

  01/22/2024

  First and foremost, we want to express our regret for any inconvenience you have experienced with our services. Under our new management, our solutions are now limited, and we no longer have access to the processor for refunds. While we understand that a refund is the preferred resolution, we would like to offer an alternative solution to ensure your satisfaction. In an effort to make things right, we are extending a gift card to you, valued at 150% of the original appointment cost. We believe this gesture will compensate for any inconvenience you may have faced and demonstrate our commitment to customer satisfaction.

  Customer response

  01/23/2024

   
  Complaint: 18746896
  
  I am rejecting this response because:  You have not listed who the gift card is from.  Is it only for your companies' services?  If so, I am not interested since I had such a horrible experience with your firm and would never want to go through that again.  I will accept a **** or Mastercard gift card that I can use somewhere else.  If not, you can issue me a check.  I don't believe you are unable to issue refunds, because you're a business who would have a checking account to pay your bills.  You have a check book and should be able to issues a refund through your business checking account.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩