ComplaintsforAll American Mobile Detailing

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We scheduled a $2500 detail service for our 40' fifth wheel trailer. We provided payment of half just prior to the scheduled service. That service date was cancelled by the company. We told them we would like that money refunded. They did not respond to that request. They did set up another date so we did not continue to pursue that refund. The service provider showed up, alone, having never worked on a large rig. In addition he did not have a ladder to work on our 13' high rig, nor the proper equipment or product to complete the job. He said he would be back the next day with what he needed. He never showed, though he did text to tell us the weekend was not going to work after all. We have made multiple attempts to call and email the company with no response or resolution.

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 13, I booked All American Mobile Detailing (AAMD) for a detailing job originally set for Friday, January 14. I was informed that the detailer in my area did not want to work that Friday, so the appointment was then rescheduled over the phone by AAMD for Monday, January 17. I was given a four-hour work window of noon-4 p.m. and advised that the detailer would arrive as early as 11 a.m. At 11 a.m. I received a voicemail from Rose at AAMD stating that the detailer was double booked by accident and wanted to reschedule the appoint for the morning of Wednesday, January 19. I returned he call, and advised AAMD that Wednesday was not suitable for my needs and asked that they cancel the appointment and refund my payment of $310.44 made on January 13. I have made repeated phone calls to AAMD and spoke from staff on both the sales and customer service sides of their business regarding their failure to return my payment. i have been put on hold for 20 minutes and then disconnect only to call back and be disconnected again. I have been repeated told that the rep spoke with a manager (Kerry/sales and KiKi/Customer Service) and was told that both were expediting the refund processing to have it that same day along with an email confirmation. As of today (February 3, 2022) I have not received any emails, callbacks, or my refund of $310.44.

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/11/2022, I booked mobile detailing services with this company to be performed on 1/12/2022. They insisted I pay up front. The charge was $176.92. The provider did not show up on the date the service was to be performed. I called to request a refund. They repeatedly tried to get me to accept a gift card instead. I told them I wanted a refund. They told me my refund would be processed by 1/14/2022. To date, they have not given me a refund. This company just stole my money, and I got nothing in return. I am a senior living on a budget, and I think this business operates like a scam to defraud customers.

  Business response

  03/29/2022

  Business Response /* (1000, 17, 2022/03/29) */ Client Disputed charge. We are unable to move forward with a refund. We would have loved to solve the problem with the client, but unfortunately we no longer have that option.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, I requested a car detailing service on Thursday, January 20th,2022 for the next day at 3 pm but nobody came and the sent me a text saying your service is complete. So I called them and they said the detailer had a problem with his car so he is not coming but they gave me an appointment for the next day (Saturday) at 2pm and then again nobody came. So I called them and they said they will give me another appointment for Thursday but I asked for a refund. They told me the person who is in charge with the refunds are not there but they will call me on Monday. No calls on Monday so I called on Tuesday. They told me we will let them know and they will call you, and then again no calls. So I called today Thursday, January 27, 2022. And the told me we can not transfer you because I called sells instead on Customer service, But I explained that I called customer service first and I have been waiting for one hour on the phone there was no answer and she said I'm sorry but I cannot transfer you.

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 27, 2021, I phoned All American Mobile Detailing (AAMD) to schedule a detail job for my car. I used a Visa card to make payment in the amount of $176.92. Less than one hour later, I realized I had a schedule conflict, phoned AAMD again and cancelled the detail job. I requested a refund ($176.92). The AAMD customer service rep promised a full refund within a couple of days. Today is January 23, 2022, and -- after multiple phone calls, multiple emails, multiple excuses, and multiple promises from AAMD -- I have not received a refund. Further, AAMD did not respond to my most recent email, dated January 16, 2022. I recently checked the BBB website for similar complaints filed against AAMD. Sure enough, more than 50 customers have experienced the same thing -- AAMD's refusal to refund payments. I also noticed that BBB has revoked AAMD's certification and given an F rating. I'm a retired senior, living on a modest pension. For me, $176.92 is a lot of money. I've made it clear to AAMD that this issue has created a financial hardship for me. I'm asking BBB to use whatever leverage you have to persuade AAMD to refund my $176.92 as soon as possible. Thank you for your prompt attention to this matter.

  Business response

  03/11/2022

  Consumer Response /* (2000, 17, 2022/02/25) */ All American Mobile Detailing has -- finally -- refunded the $176.92. I consider this case resolved.

• Initial Complaint

  01/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  An employee handed me a business card with a different company name and employee name. He said he only had a 103.00 invoice om his phone to clean the inside of my car ONLY. I was charged close to 200.00 on my charge card and was told I signed for it. I was never presented with an invoice. I NEVER signed for anything. And on top of everyting since the guy was not going to wax or clean the rest of the car., I gave hi 120.00 cash out of pocket. I told him I had paid for the service and he said he could not get in touch with his company Was left on hold. I am 73 years old and I was taken for a fool. The business card presented to me was from a different business. I want to be reimbursed $90.00. Please Oo

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a can of paint spill in our car, so I needed my van's interior cleaned. All American Mobile Detailing was able to schedule me a date with a detailer on November 19, 2021 at 8am. The detailer arrived near 9am, and was there until 3:30pm. He did not shampoo the carpets like I paid and asked for, he did not do a complete vacuum, and there was a pool of cleaner left in the bottom of the sliding door. (There is still some there today, although I have cleaned it out several times). I paid $300 for this job. I called back and said I wasn't completely satisfied and wanted either a redo or I would take my business elsewhere. Another appointment was scheduled for Nov. 30, 2021 arriving between 9-10am. I called at noon, 2 hours late, and found that the no-show was due to the detailer's car breaking down and the company just found out about it. Rescheduled for Dec. 6, 2021 for 10-11am. Again, 2 hours after the window time, at 1pm I called and they apologized that the detailer (same one for all three appointments) did not show. They refunded me $40 for the inconvenience, bringing my total to $260 for a car that was not cleaned. I could not find any other detailers in the area that could help with my car, and since it was a significant amount of money for a job that was not completed, I called and asked for a full refund. I talked to Shelley, Rose, Christine, and others. I was promised by a manager on Dec. 22, 2021 at 2:44pm that I would have a full refund by the end of the day. It did not come. I called again on Jan. 3, 2021 and spoke with Rose about the situation, who again said the refund would come by the end of the next business day. Again, it did not. I spoke with Christine Jan 10, 2021 at 12:35pm who said I should be reached back by a manager within 20 minutes. That time has passed. I feel like a nag, but I really just want to be reimbursed for the time and effort I have spent in a business that did not fulfill their promise of a clean car.

  Business response

  03/29/2022

  Business Response /* (1000, 18, 2022/03/29) */ Client Disputed charge. We are unable to move forward with a refund. We would have loved to solve the problem with the client, but unfortunately we no longer have that option.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Dec 31, 2021, I made an appointment over the phone with All American Mobile Detailing to remove mold from the interior of my car. When I made the appointment, I specified that I needed the technician to start the job no later than 8 AM. They agreed that would work, and charged my credit card **** right then and there. I received an email confirmation stating my technician would arrive between 8 and 9 am on January 5. On the day of the appointment, I received a text at 8:46 AM stating that my technician was on his way. By 9:02 AM, the technician still had not yet shown up for the appointment. I called the customer service number All American Mobile Detailing provided via text message XXX-XXX-XXXX. I spoke with a customer service representative who did not offer her name. Considering the fact that the technician did not show up during the appointment time frame, I expected a full refund. The customer service rep refused to comply, claiming that I canceled the appointment. I did not cancel the appointment. The technician did not arrive between 8 and 9 AM as promised. As such, he failed to keep the appointment for which I had already been charged. She offered me a 50% refund or a gift card. Seeing that we could not reach an agreement, I ended the phone call.

  Business response

  03/29/2022

  Business Response /* (1000, 17, 2022/03/29) */ Client Disputed charge. We are unable to move forward with a refund. We would have loved to solve the problem with the client, but unfortunately we no longer have that option. Consumer Response /* (3000, 19, 2022/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was denied a refund by phone and received no acknowledgement or answers by email. It took a Better Business Bureau complaint and 84 days for the business to even bother responding to me. For this reason and many more, it is my belief that the business never had any intention of offering me a refund.

• Initial Complaint

  12/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid for a full interior detail (carpet and seats shampooed with odor elimination) and an additional exterior wash and wax (paid for service on 12/22/21). Service was scheduled for 12/28/21. "Brandon" showed up at 9:00am, and had me sign a dry erase sheet "so he could get started on the vehicle". I went inside my office, and came out an hour later to check on the service. "Brandon" was gone, as was the change from inside my vehicle (approximately $10). The only service performed on my vehicle was a terrible vacuuming (it was not done well). Not a single thing was shampooed or wiped down. The exterior of the vehicle was not washed. I called the company and waited twelve minutes before I hung up out of frustration. I called again to the scheduling line, and got an answer right away. After speaking to that representative, she advised the manager would reach out to "Brandon" to inquire. I asked to speak to the manager, and when "Michael" came to the line, he informed me that he could do nothing for me and would not be refunding my money, because I signed the dry erase sheet saying the work was completed. That is not at all what I was advised I was signing. I was told that sheet needed signed before he could begin work on the vehicle. Manager refused to acknowledge that money was stolen from my vehicle and would do nothing to help me get the service that I paid for in advance ($210.30).

  Business response

  01/05/2024

  We hope this finds you well.

  Firstly, we would like to express our gratitude for bringing your concerns to our attention and to the Better Business Bureau. We take all feedback seriously as it helps us improve our services.
  
  We would like to inform you that All American Mobile Detailing is now under new management. We understand that there have been instances in the past that *** not have met the standards expected by our valued clients like yourself. Please be assured that our primary goal under the new management is to rectify any previous shortcomings and ensure that every client, past, present, and future, receives exceptional service.
  
  Regarding your request for a refund. After reviewing your account it appears that through a refund or dispute, you *** have already received your funds back. In which case, we apologize sincerely for the inconvenience but are glad the matter has been resolved. In the event that you have not received your funds, we are able to issue a gift card immediately for 100% the value of your appointment. Regardless of how much time has passed, our aim is to do right by all our clients and ensure that their experiences with us are positive and satisfactory.
  
  We sincerely apologize for any inconvenience or dissatisfaction you *** have experienced. We value your feedback and thank you for your understanding as we work diligently to improve our services and restore your confidence in All American Mobile Detailing.
  
  Once again, thank you for bringing this matter to our attention and for your understanding as we continue to strive for excellence in serving our clients.

• Initial Complaint

  12/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I scheduled a detail. My credit card was charged the same day I scheduled the work. I had to cancel the detail due to my RV going into the shop and taking longer than expected to fix. At the time I canceled I was told a refund was in process. It's been 3 weeks almost a month and still no refund. I am considering filing a complaint with the FBI internet crimes complaint center. Anyone else who has issues with refunds should cinder doing thevsame.

  Business response

  06/17/2022

  Business Response /* (1000, 21, 2022/06/17) */ Client disputed the charges from their credit card. It was approved on 12/18/21 for 2,136.37. The client canceled the service due to the RV being in the shop

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩