Business ProfileforCee Bee Air Systems, Inc.

I purchased a mini-split system from Cee Bee a couple of years ago and mold starting growing on the walls, inside my closets on the ceiling, bed posts....virtually everywhere. I called for them to check the system multiple times and was told "working fine" "You've got moisture intrusion from somewhere else" I have installed a metal roof, as well as high efficiently storm windows, had the outside of the house stripped, sealed and painted and this mold still continued. My house is only 900 square feet, i have to run 3 portable dehumidifiers and two air purifiers 24/7. NOT ONE DROP of water comes out of the drain from any of the 3 mini splits. Recently, I talked with Mitsubishi, brought in an engineer, and another AC company who told me basically the same thing. They installed a 3.5 ton unit and this house only needs a 2 ton unit, maybe less because of the shade. They never ran a heat load calculation or the person who did it was incompetent. The until is only a few years old and the entire system must be replaced. My electric bill has increased more than 40% since these were installed, my house constantly smells musty, I have to pay people to come by and drain the dehumidifiers when I travel. Why not install a whole house dehumidifier? It won't pull from all the rooms correctly and mold will still grow on the walls, additionally, it will still cause the air units to run well above capacity continuously causing my electricity to be well above what it should be....I should have actually gone down with the installation. I want CB to replace these units promptly or I will use other recourse to rectify this situation. Before I figured this out, they were at my home 1/2 a dozen times to tell me "not our fault, you got more going on here buddy" Eventually, they stopped returning my calls....someone needs to call me and resolve this.

UPDATE:
After submitting my review, a representative from Cee Bee Air promptly reached out to me. They arranged for multiple technicians to visit my home over several months until the issue was ultimately resolved. They acknowledged that there had been a service failure and advised me that I should have escalated the matter to management earlier for a swifter resolution. I'm pleased to report that the units are now effectively extracting moisture from our home and operating as expected.