ComplaintsforBluefly.com, LLC

• Initial Complaint

  08/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This order ********* was never delivered to me or signed by me. ***** was able to investigate and returned the package with tracking number ***************. The package was delivered back to sender on 6/21/23. I have since reached out the merchant for a refund which has never been process. I initiated a chargeback which the merchant has declined and responded they can not do anything further on their end.

  Business response

  08/17/2023

  Our apologies but we can not refund an order that has been properly delivered and received by the addressee.  As you can see in the included screenshots, the order was confirmed as delivered and signed for by the addressee so no refund is due.    

  Customer response

  08/17/2023

   
  Complaint: 20483521
  
  I am rejecting this response because:

  Fedex never delivered the pacakage to me nor had I sign for it. I called ***** to report this and they were able to retrieve the package and return it back to the sender using tracking number 997307900020464. The package shows it was delivered and signed for. 
  
  Sincerely,
  
  *******************************

  Business response

  08/17/2023

  Our apologies but what you are saying is simply not true.  The tracking details on the order confirm the package was indeed delivered to your address and signed for by someone with the same last name as yours.  And there is nothing in either of the tracking details indicating there was an issue with the delivery or that the package was returned to the sender.  And since the package was properly delivered and signed for by the addressee, we can not issue a refund. Again, our apologies.  

  Customer response

  08/17/2023

  I never received the item. It was returned to the sender according to *****. I still do not have the funds and the merchant is in receipt of the return. I should be issued a refund. 

• Initial Complaint

  08/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Attempted to order from the company. I input my address for billing and shipping. They are the same address. When the order confirmation email came the shipping address is not the one that I put in. It is an address that is not and never has been associated with me. When I googled it, it appears to be an empty store front. The company claims they have no way of correcting the address, they took my money and made sure they had that address correct. Appears they scam people

  Business response

  08/15/2023

   This customer submitted his order with an incorrect shipping address and instead of accepting responsibility for his error, he is falsely claiming we changed the shipping address which is not possible.  The only way we receive a shipping address is if it is provided by a customer when the order is submitted and it is impossible that we could access a computer to make a change prior to the order being submitted so this complaint is without merit and is just an attempt to get us to take responsibility for his mistake.  And it is unreasonable to think we would change a customer's shipping address to an empty building less than 30 miles from his home to perpetrate a scam as that does not benefit us in any way. 

  We also advised the customer that due to our logistics and the way our system integrates with our network of vendors, as soon as an order is submitted it is sent directly to the vendor for fulfilment so once it is in their queue we are unable to cancel it.  We also have this policy listed in the *** section on our website (www.bluefly.com/pages/faq) so it isn't that we do not want to modify the address or cancel the order, it's just not possible to cancel unless the item is sold out. 
  

  Customer response

  08/15/2023

   
  Complaint: 20469427
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer response

  08/19/2023

  I did not enter the address that Blueflys Vendor shipped the package to. I dont have and never had an association with the address. During email exchange seller stated Did you even bother to look up the address??  It looks like it is a retail location with multiple businesses where a suite number is required. If I entered the address why would I need to look it up, why would I not enter the suite number? I paid for a product, that I intended to receive, not be sent to an unknown address.
  

  Bluefly managed to get the billing address correct, the one required to process the payment for the transaction. Which is the same address I requested the product be sent. 

  Missing my unit number, I would understand, incorrect unit number with in my complex sure, errors happen. An address on the other side of the valley, that appears to be an empty store front, which I am not and have never been associated with not an error on my end. 
  

  Business whose only concern is did we get the money. I simply want the product shipped to the correct address or my money returned.

  Business response

  08/21/2023

  Thank you for your response and feedback and again, our apologies.  But it is impossible for us to have changed the shipping address so the order was shipped to the address you provided when you submitted your order.  It is unfortunate you made the error and we certainly would have canceled the order or modified the address if we were able to but since that is not possible, this is nothing more than an attempt to avoid responsibility for your mistake and have us pay for your error.  Again, our apologies. 

  Customer response

  08/21/2023

   
  Complaint: 20469427
  
  I am rejecting this response because: This business has received money for a product that I will never receive. Again they got the billing address correct to collect my money, the shipping address is an address that I have no/have never had an association with. They refuse to admit that they have an issue in their system. They have multiple poor reviews due to similar issues, issues associated with their poor customer service, proving that they are only concerned with receiving the money from the consumer, ZERO concern wether the customer receives the product or is satisfied with. The business is scamming consumers and refuses to assist in anyway. 

  They refuse to assist once they have collected the money from the consumer.
  
  Sincerely,
  
  *******************************

  Business response

  08/21/2023

  Again, our apologies but there is nothing wrong with our system.  Once an order is submitted from a customer, the shipping address that was provided is automatically forwarded to the vendor for fulfilment.  And again, the order was shipped to the address you provided so if there was an error, it was on your end.  
  
  And as we have advised you several times, we certainly would have changed the address or canceled the order if that was possible but due to our logistics and the way our system integrates with our vendors, once an order has been submitted, no changes can be made.  
  

  Customer response

  08/22/2023

   
  Complaint: 20469427
  
  I am rejecting this response because: Talk about not admitting error. How do I enter an address I don't know. Oh because I want to waste $85 and have something shipped somewhere I have never been or will be. SCAM is all Bluefly is. Your reviews show this is how you operate. I will not allow this to be resolved with your repeated BS answer. SCAM and I will post everywhere.
  
  Sincerely,
  
  *******************************

  Customer response

  08/22/2023

   
  Complaint: 20469427
  
  I am rejecting this response because: Talk about not admitting error. How do I enter an address I don't know. Oh because I want to waste $85 and have something shipped somewhere I have never been or will be. SCAM is all Bluefly is. Your reviews show this is how you operate. I will not allow this to be resolved with your repeated BS answer. SCAM and I will post everywhere.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am in service and was gone when the shoes arrived after returning home and located the box. I finally tried the shoes on and they are too big. I realized that the 14 pass I only want to get a smaller size which they are discounted and they have the smaller size. This make no sense. Not military friendly I dont have 400 dollar to throw away but unfortunately i made a mistake buying from this company.

  Business response

  08/03/2023

  Our apologies you do not agree with our return policy but we are just a marketplace and all our inventory is provided by third party vendors so we are unable to provide exchanges.  We can only process returns for a refund.  And we would like to be able to make an accommodation for you but since you are well outside our return period, the vendor unfortunately would reject the return since it is not in compliance with the return policy.  
  

• Initial Complaint

  07/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a bracelet for myself and it arrived as a mens size bracelet. I received on April 24,2023 and returned in the April 27th, 2023. Still no refund on July 2nd. After numerous emails with customer service, the continue to say the Accounting Manager is backed up and its in the que. Now they are saying they received on June 8th. Not true. I think they are trying to get around the 14 day return policy.

  Business response

  07/03/2023

  Our sincerest apologies for the delay in processing your refund.  It is currently in queue to be processed and we have notified our accounting manager of the delay so we assure you the refund will be processed as soon as possible.  Again, our sincerest apologies.

• Initial Complaint

  06/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order ********* placed on May 31,2023. The item came quickly but was wrong. I immediately requested a return, and mailed it back 2 days later. It was delivered back to the company on June 8th. Ive had to email daily requesting the refund to be issued and I only get an automated reply or very limited information. Their policy states refunds take up to 10 business days, as of today were on day 13 with no answer from them on when it will be refunded. I feel like this company is giving me the runaround. I just want my refund and they are not issuing it or helping resolve the problem.

  Business response

  06/27/2023

  Our sincerest apologies for the delay but the refund is still in queue for processing.  We have notified our accounting manager of the issue and we assure you the refund will be processed as soon as possible.  Again, our sincerest apologies.

  Customer response

  06/27/2023

   
  Complaint: 20242968
  
  I am rejecting this response because:

  This is an automated response. Hire policy is UP TO 10 days to issue a refund. Were currently in day 13 and still no answer as to when it will be issued. 
  
  Sincerely,
  
  *************************

  Business response

  06/29/2023

  Thank you for your feedback but your accusation is without merit.  If you check your account you will see the refund has already been issued.  

  And our policy on processing a refund is 10 business days from when it is submitted so your refund was processed within that time frame and we should not be penalized with your negative complaint because of your refusal to be patient with our process.  

   But thank you again for your feedback and we hope you have a wonderful rest of your week.  

• Initial Complaint

  06/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Mar 23, 2023 $732.89 USD OFF-WHITE ODSY **** ************** SNEAKER ************ late package no ********* / ************ I ordered OFF-WHITE ODSY **** ************** SNEAKER off of bluefly.com and i contacted them about my order not being received but didn't get any help after 2 months a ***** driver came and delivered the package and he told me it was lost in transit but found and now i don't need the item anymore because i already ordered it after i never received it now i just want to return this and receive a refund that's all thank you so much!

  Business response

  06/12/2023

  We sincerely apologize but our return period is 14 days from the order delivery date so your order is no longer eligible for return.  And there is irrefutable proof the package was delivered on 3/28/23 to your address because ***** photographed the delivery and it is included in the tracking details which you can view here.

  *****************************************************

  But had you reached out sooner, we could have requested an extension from the vendor on the return period but since it is well over 60 days since the package was delivered, we unfortunately are unable to accept the return.  
  

   

  Customer response

  06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3/22/23 I purchased a coat for $783.75 for my daughter. When I received the coat it was too small they didnt have a larger size so I requested a return label to send the coat back for a refund. I sent the coat back on. 4/3/23 via **** I have been in constant communication with them since then and they have been basically giving me the run around sometimes sending automated messages and other times telling me to give them a little more time. The last time I communicated with them via email they told me to contact my financial institution because theyre the reason why I havent received my refund. I contacted them they told me bluefly did not try to refund my money . I contacted bluefly again today asking them to provide proof that they tried to send a refund they element me the same automated message they always send with their hours of operation telling me someone will get in contact with me.

  Business response

  05/31/2023

  Thank you for bringing this to our attention but we're not sure why a BBB complaint was necessary.  We have responded to every one of your inquiries and as we have advised you several times, your refund is in queue for processing and as soon as our accounting team can get to it, the refund will absolutely be processed.  We have also sent a request to our accounting manager to ask that your refund be expedited so you should see it processed shortly.

  And if you have any other concerns, please reach out to us directly as we are always happy to assist.  

• Initial Complaint

  04/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They sent defective item and refused to give full refund! ORDER #********* I paid a total of $254.80 for a designer jacket on March 25. It arrived on March 28 and was DEFECTIVE! There are marks on the label and clear signs of RESTITCHING using thread in a totally different color! ANYBODY WITH EYES CAN SEE THAT! The quality of the jacket was so TERRIBLE that it can't be fully unbuttoned, so I couldn't even try it on! Doubt if its even authentic. On their website, they promised to provide authentic, high-quality designer products, but want I received was a defective, modified item that cant even be wore! I returned it to them right away, but they only refunded me $234.90, while I originally paid $254.80. I emailed them requesting refund of the rest, with detailed explanation of the status of the item I received and photos that were taken the day I received it as evidence. They refunded another $4.95 USD and theres still $14.95 left. I emailed again asking for full refund. It turns out their so-called vendor partner is a dishonest **** seller! The same exact item is listed on **** at a much lower price! After I emailed them AGAIN, they said they cant find any defects and the vendor verified the item was first quality? Are you saying an item with scratches on label and most importantly CLEAR SIGNS OF RESTITCHING using thread in a totally different color, A JACKET THAT CANT EVEN BE FULLY UNBUTTONED FOR PEOPLE TO TRY ON is not defective and is first quality? Who are you kidding? This is completely irresponsible, and it's very clear that you are trying to rip your customer off by turning a blind eye.I have tried repeatedly to work it out with them first, but they won't refund the rest of the money and kept turning a blind eye on this, so I have to file this complaint here.I require a full refund from Bluefly, which means the amount of $14.95 that they havent refunded me, ASAP.I also attached photos in original solution in case you still cant see it.

  Business response

  04/13/2023

  Thank you for reaching out and voicing your complaint.  However, the vendor who supplied this jacket verified upon its return that there was nothing defective about it.  And when you submitted your return (see attached RMA), your reason was you didn't like it and there was no mention of a possible defect until after you found out there was a return fee.  But even though you are being dishonest in an attempt to avoid the return fee, we issued you a shipping refund as a courtesy.

  Customer response

  04/13/2023

   
  Complaint: 19913004
  
  I am rejecting this response because:

  It's such an irresponsible and disrespectful response!!

  1.Nothing defective? I've sent you the photos taken on the day I received the item A MILLION TIMES as solid evidence!! The pictures show marks on the label and clear signs of RESTITCHING using thread in a totally different color! ANYBODY WITH EYES CAN SEE THAT!
  
  2.When I submitted my return (see the file you attached), my reason was I didn't like it and IN COMMENTS SECTION I MENTIONED "low quality, does not worth the price, not satisfied with this product" I didn't like it because the product has TERRIBLE QUALITY!!! And I thought you would give full refund for sure given the terrible product you sent!! Only after that I found out you DIDN'T GIVE FULL REFUND!!! That's why I HAD TO EMAIL YOU OVER AND OVER AGAIN describing the detail of the defective item and sent you the pictures taken the day I received the item as evidence!!
  
  3.And you are accusing me of being dishonest??? Who the h*** is being dishonest here??? You sent me a jacket with CLEAR SIGNS OF RESTITCHING using thread in a totally different color, a jacket that CANT EVEN BE FULLY UNBUTTONED FOR PEOPLE TO TRY ON, and you said it's not defective, and you REFUSED TO GIVE FULL REFUND, and now you are accusing me of being dishonest???HOW DARE YOU? Clearly you have no sense of decency.
  
  It's very clear what you are doing to me and all the other customers who are complaining about you! You are ripping customers off by colluding with dishonest **** sellers as vendor partners, sending defective, low quality,possibly unauthentic products, then turn a blind eye on whatever the customers say, and charge them return fee, refuse to take ANY responsibility, then go back to sell these items on your little website and **** hoping more people would get tricked by you!

   

  Business response

  04/14/2023

  Thank you for your feedback but the item you returned was inspected and there were no marks on the tag as you claim, nor was there any restitching.  And we only work with trusted vendors and partners so we can assure you everything we offer is first quality and 100% genuine and authentic.  And just because you deem something as low quality, that is simply your opinion, which you are certainly entitled to, however that does not qualify an item as defective. 

  
  Customer service is a priority to us and we always do what we can to make a customer satisfied which is why we refunded your shipping as a courtesy.  Thank you again for your feedback. 

  Customer response

  04/14/2023

   
  Complaint: 19913004
  
  I am rejecting this response because:
  
  The business exhibited an extremely irresponsible attitude by denying its mistakes and ignoring the truth over and over again.
  I stand by my original statement that the item sent to me was defective, and I request FULL REFUND.
  
  According to ********************************* dictionary, being defective means having a defect or flaw: imperfect in form, structure, or function.
  1. As I've stated repeatedly, there're marks on the label and clear signs of restitching using thread in a different color. The photos I sent to you are solid evidence. Therefore, the jacket has defects.
  2. The jacket cant even be fully unbuttoned for me to try on. It does not function as a normal jacket should. Therefore, the jacket was imperfect in structure and function.
  In conclusion, the jacket was indeed DEFECTIVE. 
  
  I attached the photos AGAIN with captions added. 
  Please stop turning a blind eye and ignoring the truth, as it would only make you look bad.
  
  Also, your so-called "trusted vendor"has listed the exact jacket I returned on **** as PRE-OWNED at a much lower price. By doing so, this vendor acknowledged that he or she was being dishonest in the first place by sending me a defective pre-owned jacket. You should really start considering the trustworthiness of your vendors.
  
  I think you know pretty well yourself just by looking at your D+ rating on BBB and looking at all the complaints and reviews on both BBB and all the other review sites. These reviews and complaints,including mine, came from real people who had terrible experiences with you.However, your responses were always irresponsible denial and excuses, you even insulted customers by accusing them of being dishonest despite the evidence being provided, which strongly conflicts with your ***************** is a priority to us and we always do what we can to make a customer satisfied"statement. You made it sound very insincere by doing the exact opposite.
  
  It's not the first time you are being dishonest and irresponsible by selling people defective and pre-owned items as new without taking any responsibility. However, I think it's time you take this seriously, start recovering your image by addressing issues decently,acknowledge your mistakes instead of denying them, offer solutions positively,and re-evaluate the trustworthiness of your vendors. You can be so much more just by being courageous enough to face your problems and hold yourself accountable. It's the only way a business could survive in this competitive category.
  
  I sincerely hope BBB can stand with me and all the other victims so that customers won't have to pay for unfair business practices.
  Thank you.

  Business response

  04/17/2023

  Thank you for your feedback and opinion and again, our apologies but the item was not defective as there were no marks on the label nor was there different color thread in any of the stitchings.  The vendor also inspected the buttons and all of them work as they should and there were no signs of any defects.  

  And while you may disagree with our return policy and return fees, there is nothing unfair about our business practices.  But as a courtesy, we provided you a refund of your shipping charge. 

   

  Customer response

  04/20/2023

   
  Complaint: 19913004
  
  I am rejecting this response because:
  
  The business exhibited an extremely irresponsible attitude by denying its mistakes and ignoring the truth over and over and over again.
  
  I stand by my original statement that the item sent to me was defective, and I require a full refund from Bluefly, which means the amount of $14.95 that they still havent refunded me, ASAP.
  
  I sincerely hope BBB can stand with me and all the other victims so that customers won't have to pay for unfair business practices.
  Thank you.

  Business response

  04/24/2023

  We appreciate the feedback but as previously stated, the item was inspected by the vendor who provided it to the customer and there were no defects whatsoever.  So this is just an attempt to try and avoid a return fee with a false claim and there is nothing unfair about our business practices as our return policy and return fees are clearly disclosed on our website.  
  
  And since their demand isn't being met, the customer believes disparaging us through the BBB will get them a positive resolution, however, the BBB has not even attempted to validate the legitimacy of this complaint so they are trying to penalize with a complaint that has no merit because we do not pay them for accreditation. 

  But we understand the concern about paying a return fee and we tried to make a reasonable accommodation by refunding the shipping fee for this customer which was reasonable and fair.  And if the customer has any other questions or concerns, they can contact us directly.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . ONLINE IT IS SHOWING ONLY THE PICTURE , NO ANY DESCRIPTION OR SIZES ADDED.ON MARCH 24 THE *** WAS DELIVERED AND THE SIZE IS REALLY SMALL , NOT SURE IF IT IS ORIGINAL SINCE WITH THE *** WAS NOT PROVIDED ANY RECEIPT/ INVOICE SHOWING MY PAYMENT TAXES ETC.I CONTACTED IMMEDIATELY CUSTOMER SERVICE . THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME . I TOLD THAT THE *** WAS NOT AS IN THE PICTURE ONLINE ,IT IS REALLY SMALL AND WAS NOT MENTION OF SMALL SIZE , OR SIZES AS WELL AND I CANNOT BE SURE THAT IS ORIGINAL .I TRIED ANYWAY TO NEGOTIATE TO RETURN WITH RESTOCKING FEE SINCE FOR ME $ **** ARE A LOT OF MONEY . THEY DIDNT ACCEPT IT AND THEY SAID IF I OPENED A CLAIM THEY WILL CHARGE ME FOR FRAUD FOR NOT PAYING .. THIS IS RIDICOLOUS ! THEY KNOW MY NAME MY NUMBER MY CREDIT CARD BUT I CANNOT HAVE AN INVOICE, IN ADDITION THEY HAVE A FAKE PHONE NUMBER THAT NO ONE IS ANSWERING AND DROP AFTER 2 RINGS.I CONTACTED AMEX THAT ACCEPTED MY DISPUTE AND REFUND THE MONEY .I TOLD THEM TO SEND ME THE RETURN ***** SINCE AMEX REFUND THE MONEY BUT THEY ARE INSISTING THAT IS FINAL SALE AND THEY DONT SEND THE ***** TO ME WHAT IS WRONG WITH THEM ??I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ?

  Customer response

  03/30/2023

  Here enclosed message from the customer service 

  Customer response

  03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for a dress and immediately contacted them to cancel the order as it would not arrive in time. I received a reply that stated no orders can be cancelled because they process shipment so quickly. The order did not ship for another 3 days. As soon as I received the dress I immediately returned it, understanding that I would be charged $12.95 to send it back. I received notice of the refund minus $23 in their fees. I wrote for a resolution and was told that the $23 was to cover shipping.. On a $150 dress that was paper thin and sent in an envelope? So I ended up paying almost 20% of the cost of the item in fees for something I tried to cancel and returned immediately. I informed them that I would contact the BBB to report this and they actually replied that they did not understand this route as the BBB only exists to extort money from small business.. PLEASE avoid Bluefly, they are extremely unprofessional and this return practice should not be allowed to continue

  Business response

  03/21/2023

  Our apologies but we can not be held at fault because the customer placed an order then changed their mind and wanted to cancel.  Due to our logistics and the way our system integrates with our network of vendors, as soon as an order is submitted it is sent directly to the vendor for fulfilment so once an order is in queue we are unable to cancel it.  We have this policy listed on our website so it isn't that we did not want to cancel the order, it just wasn't possible to cancel.
  

  And our return fees are also clearly listed on our website in our FAQ's and they were disclosed on the *** form the customer received so if the customer had an issue with the fees, we would have gladly worked with them had they reached out prior to returning the order.  **************** is our #1 priority and we always do what we can to help but choosing to file a BBB complaint instead of working dierectly with us is not the way to get a positive resolution.  

  Here are links to our FAQ's as well as our return policy for reference:

  ******************************************

  **********************************************

   

  Customer response

  03/21/2023

   
  Complaint: 19624782
  
  I am rejecting this response because: I did reach out, customer service was absolutely no help whatsoever which is I why I logged a complaint with the BBB- Judging by the pages of complaints showing on the BBB site over the same issue I had , this is a policy that should probably be reviewed by the company, as it is unfair and out of date compared to the thousands of online vendors that do offer returns at reasonable rates.  The ** rating with the better business bureau is definitely well earned by this unprofessional company.
  
  Sincerely,
  
  ***************************

  Business response

  03/22/2023

  Thank you for your feedback and again, our apologies.  But just because you disagree with our policy does not mean that it is unfair.  We are a marketplace and all our orders are fulfilled by third party vendors so as soon as an order it submitted, it goes into the vendor queue within seconds and once the order has been sent to the vendor, no cancellations or modifications can be made.  And if you did not intend to place an order, you had the option to abandon the checkout and not proceed so it is not fair to fault us because you changed your mind after you placed your order.  Again, our apologies for any inconvenience.  

  Customer response

  03/22/2023

   
  Complaint: 19624782
  
  I am rejecting this response because:

  When purchases are made online in 2023, returns or exchanges are part of doing business online. A customer should not be shamed by a representative for wanting to return an item and face a 20% restocking fee, which ultimately is what this nonsense shipping and return fee equaled.  There are simply better and vastly more reputable online sites to make your purchases.  I sincerely hope that everyone that reads this will stay away from Bluefly.  as a daily online shopper, I have NEVER gone to a forum to voice a complaint. .so this business really is extremely poor. Please check multiple online forums, there are literally hundreds of complaints about their return policy **************** on BBB.. I wish I had read them before making a purchase- DO NOT waste your time or money on this site, or be 100% certain what you ordered will fit, arrive in time, and look exactly like it does in a photo.  Happy to keep responding to the troll like responses from Bluefly.  The more unprofessional they get, the more they reveal themselves as a company you should stay away from.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩