ComplaintsforSage Dental Management, LLC

Dentist

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Initial Complaint
09/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was forced to buy a mouth guard that I didnt need or want and I felt rushed and didnt feel comfortable saying no. Its was the worst experience Ive ever experienced. So I call my credit card company and ask for a refund and they are working on it but I just want to get this resolved quickly so I go to them to see what we can do to resolve and I was told I have to pay ****** . Im not going to pay anything I dont want this mouth guard.
Business response
09/17/2024
Tell uTo comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
s why here...
Initial Complaint
09/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I started orthodontics treatment with this company over 5 years ago and they recommended removing two teeth as part of the treatment. That treatment plan failed due to they were unable to move my teeth to fill the gaps so I haven't had a full set of teeth for over 5 years now. They originally told me that they would cover the majority of the cost to put in implants due to the failed treatment plan but that I would have to pay for the Anesthesiology and bone grafting out of pocket. I paid $3,300 for that but then they requested another $2,300 for the crowns which I declined to pay this additional cost and I had them remove my braces so that I could move to another company and complete my treatment. I need my full medical records so that the new company knows where I am in my treatment. I think the company is afraid that I might sue them because they tried to force me to sign a release of liability before they would remove my braces and I refused to sign. Not only is the missing teeth an issue but after 5 years my teeth are not even straight and level. Now they are holding my medical records hostage even though I requested and paid for the records release. I paid $25 dollars on 08/29/2024 and they related that I would receive my records within two business days. Receipt is attached but it doesn't show $25 dollars because I had a credit with them at the time. I spoke to sage over the phone on 09/12/2024 and they related that I would have the records by the end of the day. I still haven't received my records and my appointment with a new provider is approaching.
Business response
09/16/2024
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
09/13/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ok October 2023, I had a crown bridge that was done on lower right. After insurance deductible I paid $1536.50. January 2024, it came off, ************ was broken. I had to see another doctor from sane office, after evaluating the area where the ************ was done. He said it has to be completely redone and since hes a specialist there new changes will be more. I asked the office manager to give a credit and Ill pay the difference, she said she has to get in touch with her supervisor. I asked how long will it take she said, 1 week. I have call her several times shes not available or shes lunch. She has not reached out to to give an update. How fair is that. In the meantime it is her uncomfortable to chew.
Business response
09/16/2024
To comply with HIPAA regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer response
09/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
09/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Been Asking for refund for about an mouth. Keep getting run around say they would call back and never do. I was mislead about the whole thing. From the very beginning
Business response
09/13/2024
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
09/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sage Dental Rivertown has constantly made errors (billing, employees indicating wrong work/wrong side of the mouth to be performed-********************************** assistant) from first visit 7/1/24, and then on 7/26/24 and 8/9/24.Original Care Plan (which I had to request a printed copy) included duplicate billing items (insurance declined, indicating patient responsibility of over $170) and added optional items but didn't indicate as such until questioned. Original Care Plan indicated a total of $461 as patient responsibility after insurance coverage, after confronted by my analysis, they said corrections in the system were made and the patient responsibility was $0. Now we have received multiple invoices indicating balance of $247 which is incorrect. Even charging $20 for an xray paid on 7/1/24 (I have a printed payment receipt from them for that amount). On the last day of service on 8/9/24 the front desk mgr **** verbally confirmed zero amount was due, after trying to make me pay with a credit card and I indicated the amount was zero.On 8/23/14, my daughter (POA) personally met with the dentist assigned to my case Dr. ***** at the Sage Dental Rivertown location and explained everything. Dr. ***** indicated she couldn't do anything about the billing, she was to talk to the clinical team members who made multiple errors. She also said the Office Manager "***" was to call me on 8/26/24 but I never heard back from them. Today we received a text message again indicating $247 is owed. This is at least the 2nd or 3rd time we receive such invoice/text message.
Business response
09/09/2024
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
08/26/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I HAD DENTAL WORK DONE AT THE OFFICE ON MILITARY TRAIL. I was not satisfied with the quality of work so I found a good AND DIFFERENT dental office. **** sent me a bill that I owed $163. THE MD WHO DID THE WORK TOLD ME THAT IF I AM BILLED GIVE IT TO HIM AND HE WILL HAVE THEM REMOVE IT FROM MY ACCOUNT. TO PREVENT SAGE **** MESSING UP MY CREDIT I PAID IT.I send a check for $80.00. check no 1117 a PNC check which they CASHED ON 6/18/24. I sent the remaining $83 CHECK NO 1129, AGAIN A PNC CHECK WHICH THEY CASHED ON 7/1/24 Two weeks ago, I had a letter demanding $83, I mailed the copy of the check they cashed printing it from PNC. 3 days ago, I had another letter again demanding $83. THEY NEED TO SEE WHO CHASHED THE CHECKS!
Business response
08/27/2024
To comply with HIPAA regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer response
09/05/2024

I JUST WANT TO THANK YOU FOR YOUR HELP. SAGE DENTAL TELEPHONED ME A DAY AGO THAT MY ACCOUNT WAS SETTLED AND THEY DID RECEIVE BOTH MY CHECKS. THANKS AGAIN FOR YOUR HELP
*****
Customer response
09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer response
09/11/2024
I WISH TO THANK YOU FOR YOUR HELP WITH SAGE DENTAL. A MANAGER TELEPHONED ME TO SAY THEY HAVE RECORDS THAT I PAID IN FULL AND SO MY ACCOUNT IS COLSED. I COULS NOT HAVE DONE THIS BY MYSELF. THANKS AGAIN

***************************
***********************
Initial Complaint
08/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
08/22/2024 I was eating something and the cap that I have in my mouth came off I called sage dental office in Ocala fl and I have the cap in my hand I called the office and they said they couldnt see me because in was not an emergency .This happened on a Thursday and they dont open on a Friday. Was afraid to have pain over the weekend and **** said they are not seeing me today. The office manager name **** did not want to see me he came in my and said he will the cops on me and I am disbanded .He said I can go to ********* and get the cement and put on my teeth and I dont know how to do it. **** started to yell at me. I am very upset and the doctor didnt even come out to see me what kind of business they are running
Business response
08/26/2024
To comply with HIPAA regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
08/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 5/20/23 and 6/3/23, my daughter had her wisdom teeth and a tooth that never fully developed taken out by Midtown Dental. She was suppose to go back to finish an implant but I could never reach anyone at the office. After I decided to take my daughter elsewhere I noticed thru her records at metlife that there was a large billing discrepancy and I was owed money. It took several months of phone calls to get a person in the actual office. I was told that it would take some time to look into due to being bought by **** but they did have on record that they owed me $323.60 and would look into the rest. I received several more phone calls stating that they were looking into it and then nothing. I have recently got a hold of *** and she told me a new manager was suppose to be looking into it and she would remind him again. I have been asking for my credit to be returned to me since 11/2023. This is outright theft at this point. I want my $323.60 immediately returned to me with an apology and I want the rest which according to their bill should be $450 returned within 30 days. According to my EOB from Metlife I was only responsible for $449.40. According to their bill on the second page it has my responsibility was $745.27 and $170.80. Either way I am owed money and they need to return it !!!!
Business response
08/26/2024
To comply with HIPAA regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer response
09/05/2024
HIPPA form
Customer response
09/05/2024

Complaint: 22179011

I am rejecting this response because: there is no resolution provided. Here is the ***** form business is requesting. Also emailed to office manager 9/5/24

Sincerely,

***********************
Business response
09/06/2024
Sage Dental apologies to ************** for the miscommunication and delay in this matter. After collecting the information from the prior practice owner, Sage Dental has determined a refund is due in the amount of $773.60. A check will be issued and sent to the patient address on file.
Regards,
Sage Dental Management
Initial Complaint
08/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 1/22/24 I had a crown seated on tooth 18. On 8/19/24 at 4:53pm I was drinking water at work and felt something in my mouth and find a piece of the crown had crumbled. I immediately called the office at 4:56pm and was advised they were about to close at 5pm but they would check to see if it was under warranty and would call me in the morning. On 8/20/24 I received a call and was told it's not covered and I would have to pay to have another crown done.This is absolutely ridiculous as I have other crowns in my mouth that are 15+ yrs old and no problems. I have another crown that this same dentist did a few month prior to this one and no problem. In NO realistic scenario should a crown "crumble" and especially in under 7 months from it being done. The fact that these people refuse to make this right is unbelievable. I called to speak with the Practice Administrator ****** and never received a call back. All I wanted was for them to honor their work and fix the problem at no cost to me but now I'm being forced to go through all of this unnecessary mess and unless this is resolved QUICKLY I'm contacting the news and going to sue them for the cost of the crown & the cost of a new one when i have to go to another dentist as well as any other damages available to me by law.Customer service and standing behind your work is KEY in business and I'm surprised to find that what I originally thought was a great dental practice is actually an unethical establishment.
Business response
08/23/2024
To comply with HIPAA regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer response
08/28/2024
I am not satisfied with the response.
Initially I was informed that they would honor their work and redo the crown and scheduled an appointment for 8/23/24 upon my arrival I was handed a Waiver, Release and Indemnity Agreement signing away any and all rights I have/had. I refused to sign this and left the appointment. I find this demand that I sign the release to be very alarming and it raised major concern for me as to the quality of work I will be provided as once I sign that I have NO recourse if anything should go awry. I was never asked to sign such a document when they did the work and to be handed such when I come back to have them fix what was faulty is something no intelligent adult would do. I was then provided with a number to call ************** to which I called and left 2 messages and the call was never returned.
The stance they are taking is aggressive in nature especially considering I originally thought them to be a company with integrity that honored their work and that the issue was probably something faulty on the lab's side or with the composite material etc. I'm trying to get this resolved amicably but it seems like they don't want to do so and want to force my hand into this becoming something way bigger than it has to be
Customer response
08/29/2024

Complaint: 22170500

----see attached completed form---
I am not satisfied with the response.
Initially I was informed that they would honor their work and redo the crown and scheduled an appointment for 8/23/24 upon my arrival I was handed a Waiver, Release and Indemnity Agreement signing away any and all rights I have/had. I refused to sign this and left the appointment. I find this demand that I sign the release to be very alarming and it raised major concern for me as to the quality of work I will be provided as once I sign that I have NO recourse if anything should go awry. I was never asked to sign such a document when they did the work and to be handed such when I come back to have them fix what was faulty is something no intelligent adult would do. I was then provided with a number to call ************** to which I called and left 2 messages and the call was never returned.
The stance they are taking is aggressive in nature especially considering I originally thought them to be a company with integrity that honored their work and that the issue was probably something faulty on the lab's side or with the composite material etc. I'm trying to get this resolved amicably but it seems like they don't want to do so and want to force my hand into this becoming something way bigger than it has to be

Sincerely,

*******************************
Business response
09/03/2024
Sage Dental has contacted ******************. This matter has been resolved.
Regards,
Sage Dental Management
Customer response
09/03/2024
I have spoken with the dental office and they've agreed to redo the crown without me signing the release. All I will sign is another consent to treatment form as I did initially. I have an appointment scheduled for later this month when i return from out of the country.
All that I ever wanted was them to honor the original work and I am now satisfied with their response. I will let you know if anything changes.
Initial Complaint
08/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My daughter went to this office in 2023 for an dental cleaning appt that was scheduled around August/Sept. When she got there they told her they had no time to see her and had to reschedule till 10/27(they should have called to reschedule and not waste her time on going there). On 7/23/2024, i received a voicemail from the office stating they needed my social to file the claim as the policy is under my name. I called back 4x no answer and finally left a message. I did not receive a phone call back. A couple of weeks later, i called and spoke to someone over the phone, gave them my social and told them to call me to confirm the claim filing. On 8/20 I went to this office as I have not heard anything. The office was rude, no apology and told me they filed an electronic claim to Metlife on 7/29/2024. I left, called Metlife, and they said there are no electronic filings. Metlife called the office, left a message and I did as well. Metlife advised the office has to resubmit the claim. The office does not pick up phone calls and they do not call back. I wasted my time going there today and I doubt I will hear from them. They need to file this claim correctly with my social within 12 months of date of service, otherwise, I am responsible for the entire claim. I don't know what else to do, I have already gone to the office and called multiple times. Terrible customer service/
Business response
08/23/2024
To comply with HIPAA regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

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ComplaintsforSage Dental Management, LLC

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