Business Profile

Dentist

Sage Dental Management, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sage Dental Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

257 total complaints in the last 3 years.
119 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The treatment of tooth #5 at Sage Dental Boynton Beach Fl, involved unnecessary and excessive procedures, which led to the need for an implant and surgery. Additionally, I was over billed for a re-cementing service that was misrepresented as an oral evaluation. I am requesting a full investigation into both the treatment and billing practices at Sage Dental.
Business Response
Date: 04/08/2025
The patient had a 12-month waiting period for major and select services. He made a payment of $200 towards his root canal treatments on teeth #5 and #**, which were not covered due to the waiting period. This waiting period also applied to the crowns for teeth #5 and #**.
Thank you
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to Sage Dental/ Hypoluxo Rd. for a simple tooth extraction and was quoted $300. Halfway through the procedure they start handing me their iPad to sign wavers. When I got done I was handed a bill for $864. I didnt want to make a scene so I just paid. I spoke with the dentist the next day and she tells me , oh that extra $500 was for a bone graft. I told her I never asked for a bone graft and didnt need one. After that she hung up the phone. I did not knowingly authorize the extra $500 and they know it. Look at the other reviews, this company has a long history of doing this to other clients.
Business Response
Date: 03/31/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer Answer
Date: 03/31/2025
Attached copy of HIPPA release form
Customer Answer
Date: 03/31/2025

Complaint: 23130064

I am rejecting this response because: Attached copy of HIPPA release form

Sincerely,

*** ****
Business Response
Date: 04/04/2025
The treatment plan and the cost were thoroughly discussed with *** **** the day before his extraction. During this consultation, he agreed to everything and expressed a desire to proceed as soon as possible. As a result, we were able to get him in for the extraction the very next day.

Regarding the treatment plan for the extraction, the dental assistants ensure that the correct treatment was documented on the iPad and presented the treatment plan to *** ****, who reviewed and signed it, acknowledging the out-of-pocket cost. Once the treatment plan was signed, consent forms were presented, and *** **** signed those as well. Following this, The *** proceeded with the extraction.

The treatment plan he signed clearly reflected a higher cost than $300.00. Please reference attached treatment plan.
Customer Answer
Date: 04/07/2025

Complaint: 23130064

I am rejecting this response because:
I never knowingly agreed to the additional $500 for the bone graft that was something they snuck in after I was already in the chair and under anesthesia and being worked on. They literally had me sign this in the middle of the procedure. At no time did we discuss a bone graft. This is a deceptive business practice and if you look at other complaints its clear that this is a pattern of fraud on the part of this business. I plan to take the matter up legally for a lot more than the $500 that they stole from me.

Sincerely,

*** ****
Business Response
Date: 04/08/2025
All necessary procedures were clearly outlined, including the correct order of steps. The patient returned the following day, and the plan was reiterated to ensure clarity. As per Sage Policy, no treatment is initiated until all approvals are obtained in advance. Thank you
Customer Answer
Date: 04/08/2025

Complaint: 23130064

I am rejecting this response because:
This is absolutely a fraudulent operation as evidenced by the hundreds of complaints that others have filed essentially saying the same thing that they did to me. I will be
filing a formal complaint with the governor's office, state attorney general, agriculture depart and ****, effective today. My complaint is not just for myself but
also for the hundreds of others that they have done this same thing to. There is a clear pattern of fraud. This will cost them a lot more than the $500 that they stole from me.
If it's the last thing that I do on earth, I promise they will not get away with this.

Sincerely,

*** ****
Initial Complaint
Date:03/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 8th 2025, I had an appointment at Sage Dental in *******, **. I paid them $107.60. A couple weeks later, I received a letter from my dental insurance company informing me that I paid **** too much. I was only supposed to pay $51.60. I called Sage to request the credit be paid back to the cards I used and they informed me it can take up to 6 weeks for cards to be credited back. It is now more than six weeks, and still the business has not returned my money. I would like the credit returned immediately.
Business Response
Date: 03/27/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer Answer
Date: 03/27/2025
Good day,
Besides the pictures that I have already shared, what further information needs to be released in order to see that I am owed a credit? I would like to understand why I need to sign the ***** form in order for this complaint process to continue?
Customer Answer
Date: 03/31/2025

Complaint: 23122284

The signed form has been sent to the BBB's emails address.

Sincerely,

****** ********-****
Business Response
Date: 04/01/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

Business Response
Date: 04/01/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer Answer
Date: 04/01/2025

Complaint: 23122284

I am rejecting this response because I emailed the signed form to the BBB. There should be nothing else stopping the process from moving forward.

Sincerely,

****** ********-****
Business Response
Date: 04/02/2025
Please be informed you that the following refunds have been processed:

A refund of $53.80 has been issued back to the card ending in 3038.

A refund of $2.20 has been issued back to the card ending in 8841.

The corresponding refund receipts have been emailed to the address we have on file.
Customer Answer
Date: 04/02/2025

Complaint: 23122284

I am rejecting this response because despite both of those last four card numbers being incorrect, the **** refund does seem to be processing. However, I am not seeing any refund processing on the Mastercard.

Business Response
Date: 04/02/2025
Refund issued as of TODAY 4/2/25 to cards on file ending CC# **** & CC# ****. Please allow 4-5 business days for processing. Please contact you bank for pending transactions
Customer Answer
Date: 04/03/2025

Complaint: 23122284

I am rejecting this response because as I already stated the pair of last four digits of card numbers being provided are not matching my cards last four.
In addition, the pending transaction on the **** card that I thought was a credit turned out to be an authorization. As of today, that authorization has been removed with no money being returned, and the ********** has still not been credited back yet either.
Once again, I am still due the credits back to both cards.
Business Response
Date: 04/03/2025
Please note that the refund has been processed and refunded on 4/2/25 back to the initial form of payments on file ending in #**** & #****. Please see patient ledger reflecting the issued refund and last credit cards used on file.

Thank you,
Customer Answer
Date: 04/03/2025

Complaint: 23122284

I am rejecting this response because the refunds have not processed. In addition, this ledger also does not include and last four digits of any card numbers.
Customer Answer
Date: 04/09/2025
Hi!
I will definitely click the link and do the review.
But now I have two quick questions:
1) It is unfortunate they they were able to basically steal my money for so long, despite me requesting it, and I get back just the amount and no sort of interest. Please dont take this as me not being satisfied with the BBBs effort, because I am. How can I seek to receive some sort of interest for all the days they were holding my money?

2) I have been facing problems with the filling that they did. Considering the situation of them not wanting to return the money and how bad their customer service is when I go to the location, I do not want to give them the opportunity to correct the issues with my tooth. I dont trust them anymore. Any suggestions on what I can do? Maybe I can go somewhere for a corrective filling repair and have Sage pay the new place? I dont foresee them wanting to give a refund. I really do not know what to do.
Customer Answer
Date: 04/09/2025
Hi!
I will definitely click the link and do the review.
But now I have two quick questions:
1) It is unfortunate they they were able to basically steal my money for so long, despite me requesting it, and I get back just the amount and no sort of interest. Please dont take this as me not being satisfied with the BBBs effort, because I am. How can I seek to receive some sort of interest for all the days they were holding my money?

2) I have been facing problems with the filling that they did. Considering the situation of them not wanting to return the money and how bad their customer service is when I go to the location, I do not want to give them the opportunity to correct the issues with my tooth. I dont trust them anymore. Any suggestions on what I can do? Maybe I can go somewhere for a corrective filling repair and have Sage pay the new place? I dont foresee them wanting to give a refund. I really do not know what to do.
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I arrived and I wanted to use my health insurance because I do not have dental. I had gotten their info from my health insurance telling me Im eligible for $30 for a cleaning with health insurance and when I called they said it was correct. I had arrived and they were giving me problems with my insurance. They told me it was an additional charge besides the $30 and I agreed. I got in did the x-ray and sat for the cleaning and they told me they could not do my cleaning because I had too many problems that didnt allow them to do the cleaning and it would have been $1000+ to do the special cleaning. When I told them I didnt want to pay that much they said to leave and they made me pay for the cleaning and additional fees (did not have an explanation for what each charge was for) even if I didnt get anything done AT ALL. I paid $115 for no reason and I received an addition bill of $33 at my house and when I called to ask why they said they dont know why but I had to pay it or it will get send to the collection agency. I had asked them for the x-ray for my new dentist and they didnt send them until I called for the third time and they send the same 3 x-ray pictures and I called again and they sent me the same picture over and over again. They are also very rude and clearly find any way to get money out of you, they clearly dont want to spend any time on you if you dont pay them what they want. She told me if you dont pay for the special package we arent going to treat you. I dont know if its because I look young and I am young but this was the worst experience in any medical office and I have read more about the company and it has happened to multiple people.
Business Response
Date: 03/24/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
Date:03/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This office has been declining ever since Sage took over. Most, if not all, of Dr. ******** staff have left and its become a dental mill instead of a pleasant office. They constantly push unnecessary treatment and charge a fortune for it. They took advantage of a senior and charged her for treatments that are a waste of money under the guise of being good for her. I spent over $400 for a periodontal maintenance cleaning because they added a flouride varnish that is useless, especially on crowned teeth, antibiotic in the pockets for $86 EACH which doesnt last anyway, and charged for gingival irrigation, why??? It is so absurd and obnoxious. Additionally, they didnt disclose the cost of all the additional add ons prior to treatment so I had a heart attack at the front desk afterwards when it was too late. Its clear that they are just squeezing patients to recover their high acquisition costs. DONT GO THERE!!
Business Response
Date: 03/21/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

Customer Answer
Date: 03/21/2025

Complaint: 23092378

I added required information

Sincerely,

***** Peer
Business Response
Date: 04/07/2025
The Office Manager has reached out to the patient and patient's daughter, following conversation, the patient is now satisfied with the resolution. the office was able to address her concerns and successfully deescalate the situation. The patient has expressed her intention to return to the office for future services.

Thank you
Customer Answer
Date: 04/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Peer
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/17/25 the most I should have paid was $370.00 and I paid $968.00 upfront so I am owed a refund per MetLife and the attached EOB. On 02/14/25 I paid $1550.20 and the most per MetLife that I should have paid was $377.00. I am owed a refund of at least *******. **** has only refunded $1046.20. I have reached out multiple times.
Business Response
Date: 03/19/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

Customer Answer
Date: 03/19/2025
Copies of release forms emailed to ***************************************************************** today.
Customer Answer
Date: 03/19/2025

Complaint: 23084200

I am rejecting this response because: Please see attached Hipaa release form.

Sincerely,

******* ******
Business Response
Date: 04/01/2025
I would like to inform you that a refund of $725.00 was issued to the patient on March 25, 2025, due to an overpayment. Please review the account ledger to confirm this adjustment. Thank you
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02-14-2025 I paid a deposit of $250.00 for a root canal On 02-17-2025 I cancelled the procedure because I sought a second opinion and it was determined that my filling was cracked, I didn't need a root canal, which the Sage Dentist should have been able to determine from her examination. She didn't inspect my teeth and simply reviewed the xrays.When I called on 02-17-2025 I asked that my deposit be returned to my *** issued debit card.I was told by their office manager that they do not handle refunds, and it would handled by the corporate office in **********. It is now March 18th, 2025 and when I phoned the Sage Dental office in *********, ** where my original services were to be rendered, the office manager told me that a refund was not processed in their system and it would take an additional 4-6 weeks from today. This is totally unacceptable and I need those funds for other Medical expenses.
Business Response
Date: 03/19/2025
Unfortunately, ***** regulations prevent Sage Dental from posting any response to a public forum which may disclose patient information or to even confirm or deny, the person is a patient of Sage Dental.

If the Consumer would like to privately discuss his/her/their concerns, we ask that they contact our ************************************ by calling ************ and speak with one of our Coordinators.
Regards,
Sage Dental Management
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sage dental of ****** issued a credit on my account for over payment and they refuse to issue me a check for it.. They want me to use the credit but I do not want to do business with them since they botch my first operation. I have called them several times but every time I call they tell me to wait 3-4 weeks.. its has been 3 months going on to 4 months
Business Response
Date: 03/18/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on or about January 15 I went to sage for an annual visit. At this visit I was told that my tooth 19 I believe, had a cavity under it because the crown was not placed properly. The dentist did not know that sage had placed this crown on previously. When I told her this, she stated she would have done a better job. Then an office manager comes in and states that she cannot determine that, and it will need to go to corporate. I have been inquiring about this matter numerous times and was told corporate is still reviewing. I have even called ***** in corporate many times without any response. Sage dental is at fault as this was already explained before the dentist knew sage put this crown on. As I have spent and continue spending money with sage i am unsure why they have not replaced this crown and removed this cavity yet. This is not my fault.
Business Response
Date: 03/17/2025
To comply with HIPAA regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management

Customer Answer
Date: 03/18/2025

Complaint: 23065855

I am rejecting this response because: Please see attached Hipaa release form.

Sincerely,

******* ******
Business Response
Date: 03/18/2025
Crown: #**
Dentist: *** ******
Clinical Findings:
Crown Margin Decay: Open margins present on crown #**.
Interproximal Decay: Decay noted between teeth.
Occlusal Decay: Decay present on the chewing surface of the crown.
Patient Interaction:
The patient was informed about the findings during the exam and through x-rays.
The patient was advised that a crown redo is not covered by their insurance due to the frequency of previous crown replacements.
The patient expressed dissatisfaction and requested a free redo of the crown.
Insurance and Authorization:
The patient's insurance does not cover the redo of the crown based on frequency restrictions.
A remake form was submitted to the Senior Clinical Director for approval in January.
Business Response
Date: 03/18/2025
Crown: #**
Dentist: *** ******
Clinical Findings:
Crown Margin Decay: Open margins present on crown #**.
Interproximal Decay: Decay noted between teeth.
Occlusal Decay: Decay present on the chewing surface of the crown.
Patient Interaction:
The patient was informed about the findings during the exam and through x-rays.
The patient was advised that a crown redo is not covered by their insurance due to the frequency of previous crown replacements.
The patient expressed dissatisfaction and requested a free redo of the crown.
Insurance and Authorization:
The patient's insurance does not cover the redo of the crown based on frequency restrictions.
A remake form was submitted to the Senior Clinical Director for approval in January.
Customer Answer
Date: 04/06/2025
My crown was placed in improperly in the first place. I have gotten another crown at this same office and it feels differently
Customer Answer
Date: 04/07/2025
Also it is April and there has not been any information given to me about a crown remake. My crown was placed on incorrectly. So therefore no my insurance is not responsible it is sage dental that is responsible
Business Response
Date: 04/07/2025
***** Cyrus
Sage Dental Management, LLC *************************
********** FL 33487

Re: ID # ******** - ******* ******

Dear ***** Cyrus:

Thank you for your recent response to ******* ******. We have not yet heard from the consumer and are closing this case as answered.

Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.

In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

Sincerely,

M. CeeCee
********************************************************************
Business Response
Date: 04/18/2025
The patient and the office have agreed to proceed with a crown remake for tooth #**, scheduled for April 21, 2025.
Initial Complaint
Date:03/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 16th 2025, I was charged $404.75. I am requesting a refund in the amount of $150 (for the membership fee) back to my Care Credit Card since I am not using it. I only went to this dentist Once to get help with TMJ issues I was having. The Dentist took X-rays and said I needed to fix my teeth and referred me to a specialist. I requested a refund for the membership fee of $150 since I wont be using them and since they refused to treat me unless I went to a *** specialist first. I wont be going to the specialist that is over 100 miles from where I live and requested a refund but have yet to receive it. I am not requesting a refund for the entire amount I paid, only for the membership since I am not using it. I have a new Dentist who is treating me who didnt request I go to a specialist first.
Business Response
Date: 03/19/2025
To comply with ***** regulations and to ensure the security of the Protected Health Information of our patients, Sage Dental must receive a HIPAA authorization form signed by the patient allowing us to disclose their protected information to this public forum.

If the patient does not wish to complete the BBBs HIPAA form, they may contact Sage Dentals ******************************* by calling ************ for assistance with their concerns.

Regards,
Sage Dental Management
Customer Answer
Date: 03/21/2025

Complaint: 23063762

I am rejecting this response because: I Am not a member and requesting they refund the membership fee they charged me for $150. If not, I will file a small claims lawsuit and get it back that way. THey charged me a total of 400 for nothing.

Sincerely,

******** *******
Business Response
Date: 04/01/2025
*Original Total (without SageCare Plus): $509.00
*Amount Paid with SageCare Plus Discount: $404.75
*Discount Given by SageCare Plus: $509.00 - $404.75 = $104.25
Since the patient purchased SageCare Plus, they received a discount of $104.25, meaning without SageCare Plus, their total would have been $509.00 instead of the discounted $404.75.

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Customer Complaints Summary

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