Business ProfileforAmerican Residential Warranty

ARW wasted no time in taking my money for my broken washer claim yet never sent me a technician. My claim was opened on 7-3-24 and the tech never went to my home, instead the tech from High tower called me and said he wouldnt "waste his time" coming to my home and would order parts instead. How would he know what to order if he never looked at my washer? I called ARW many times to get me a tech to my home and all they would say is they would escalate the situation and call me in 24 hrs, no calls were received, ever. I even requested a new company for my technician and they never input the request until over two weeks that I called yet again. I even asked them what they did to "escalate" my claim, and one worker said "well nothing has been done yet, but I will now send a message" that was over a month after my claim was placed! It was over a month of constant calls and no resolution. One worker even said a manager would contact me to find a solution and they never did, the managers don't seem to care. I had called one last time to cancel my warranty and get my claim money back, they wanted to argue that it was non refundable, and that they would instead apply a promotion to help me stay within the company. I stated I wanted to cancel, they canceled my warranty and then said they would cover the cost of a tech if i found one myself, when I agreed, they then stated that since I cancelled, I don't get that option, then why even offer it?? Ridiculous how they claim to care about their customers yet don't find a solution for their problems. I cancelled and will now find a new company,