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Find a Location

Orangetheory Fitness has 59 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Orangetheory Fitness

      6000 Broken Sound Pkwy NW STE 200 Boca Raton, FL 33487-2712

    • Orangetheory Fitness

      1835 Cordova Rd Fort Lauderdale, FL 33316-2198

    • Orangetheory Fitness

      3778 N Federal Hwy Lighthouse Point, FL 33064-6610

    • Orangetheory Fitness

      1759 E Commerical Blvd Fort Lauderdale, FL 33334

    • Orangetheory Fitness

      2354 N Federal Hwy Fort Lauderdale, FL 33305-2562

    Business ProfileforOrangetheory Fitness

    Fitness Center
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.58/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Orangetheory Fitness has 59 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Orangetheory Fitness

        6000 Broken Sound Pkwy NW STE 200 Boca Raton, FL 33487-2712

      • Orangetheory Fitness

        1835 Cordova Rd Fort Lauderdale, FL 33316-2198

      • Orangetheory Fitness

        3778 N Federal Hwy Lighthouse Point, FL 33064-6610

      • Orangetheory Fitness

        1759 E Commerical Blvd Fort Lauderdale, FL 33334

      • Orangetheory Fitness

        2354 N Federal Hwy Fort Lauderdale, FL 33305-2562

      Headquarters
      6000 Broken Sound Pkwy NW STE 200, Boca Raton, FL 33487-2712
      BBB File Opened:
      11/25/2014
      Years in Business:
      13
      Business Started:
      8/13/2010
      Business Incorporated:
      8/13/2010
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • OT
      • OTF
      • Ultimate Fitness Group, LLC
      • Orange Theory Fitness
      Business Management
      • Mr. Dave Long, CEO
      Contact Information

      Principal

      • Mr. Dave Long, CEO

      Customer Contact

      • Mr. Dave Long, CEO
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/15/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      I am writing to address a discrepancy regarding my gym subscription with Orange Theory Fitness in Sodo *******. On January 24th I enrolled in the $24 monthly subscription plan through messaging without signing any physical contract or visiting the gym in person. Recently, I contacted your customer service to cancel my membership due to relocating to One Pass. During this call, I was informed that I would be required to pay a cancellation fee of $179, a condition which I was not informed of at the time of subscription. I have kept a record of this conversation.Furthermore, there is no documentation or communication provided to me that stipulates a requirement for a 30-day notice for cancellation, nor any mention of a penalty fee for failure to provide such notice.I respectfully request a copy of the recording to my email in which your representative states that I agreed to these terms. If this recording is not provided, I will be forced to take legal action to address this matter.
      Read More

      Customer Reviews

      43 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Charan S

      1 star

      05/25/2024

      The studio does not deserve any star. But nothing against the trainers and training itself. Trainers are great.My concern is about the money scams they are doing. I requested the cancellation of my membership while ago due to my work related travel, the studio suggested me to put on hold instead. I followed her and put my account on hold. I called back the studio when I saw the charge after the hold time is over. Since, I wasnt sure to come back from my assignment, I called them and requested them to cancel the membership. I did not see the charge for few months. But the charges start popping again. They took $477 dollars.I tried to call the studio owner (****) and he said he cant help. He gave me the example of subscription service (like ******** and said he cant refund my money. I can hear greed in his voice.I wonder how many of our community members were scammed by this studio. I waited for a month to hear back as he said, he will reach out to me. Finally, I decided to post this review for awareness as I never heard back. I know business is to make money but it should be faithful way not through scamming. I can say they are legal scammer.Studio is located at ************, **. Thank you.

      Local BBB

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