Customer ReviewsforOrangetheory Fitness

The studio does not deserve any star. But nothing against the trainers and training itself. Trainers are great.My concern is about the money scams they are doing. I requested the cancellation of my membership while ago due to my work related travel, the studio suggested me to put on hold instead. I followed her and put my account on hold. I called back the studio when I saw the charge after the hold time is over. Since, I wasnt sure to come back from my assignment, I called them and requested them to cancel the membership. I did not see the charge for few months. But the charges start popping again. They took $477 dollars.I tried to call the studio owner (****) and he said he cant help. He gave me the example of subscription service (like ******** and said he cant refund my money. I can hear greed in his voice.I wonder how many of our community members were scammed by this studio. I waited for a month to hear back as he said, he will reach out to me. Finally, I decided to post this review for awareness as I never heard back. I know business is to make money but it should be faithful way not through scamming. I can say they are legal scammer.Studio is located at ************, **. Thank you.

I wish I had read these reviews before signing up. Orangetheory *****. They are a huge corporation and they only care about the business side of it. Not their clients. Case in point, all of these reviews that mention their horrible customer service. Their customer service is non-existent. Ill only share the most glaring s*** storm I encountered at Orangetheory Sugarhouse and ********* but its enough to make anyone considering joining run for the hills. I signed up for a Sunday morning class. Saturday night we have a break-in that involved cops, doors broken in, blah blah. In the middle of this s*** storm one of the sole focuses on my mind is I need to call OTF so I dont get charged. Talk about a mental health mindf***. I do. They dont bother to listen to their messages in the morning and I get charged the $12. As soon as I see the credit card notification come through I have to call again and explain what happened and why I late cancelled class. S**** you Orangetheory. I wish I had never spent my money or time at such a crappy fitness organization. Save your money and go workout at a place that wants to see you succeed in all areas of your life.

The locations are always in crowded areas and the entitled Karens that go there take up ALL the parking spaces, including the ones that are meant for 15 minutes only, even though every one of those women knows they will be in there for an hour.It makes those of us who NEED that short term space (be it walking on crutches, picking up for DoorDash, etc.) have to ******** feet away.Most rude, entitled brats I have ever seen. EVERY location needs to abide by the local rules, but they don't and they won't.

Orange theory is a great work out. I have been going for 18m now. I have gained endurance, flexibility and strength. I feel so good both physically and emotionally. I sleep better. I am motivated to eat healthier.Best of all, I just have to show up and follow directions. An easy way to stay healthy and fit at 57.

Do to various concerns with management, I decided to cancel my membership. I elevated to situation to corporate/franchisee headquarters but was indicated to resolve issue with local studio. They obviously got a notification, and promised to correct the issue and that there was no additional paperwork or forms I needed to sign. Cancelation would be automatic. I was uneasy about this, because the same thing had been mentioned to me when reported a medical procedure and asked to have account paused. I trusted them. They indicated no doc was necessary then continued to bill me. They had even indicated concerns with that employee. I was promised a refund and never received since end of 2022. In addition, they have been charging my credit card for a whole year and haven't stopped. I have gone several times in person, called, left voicemails, and keep getting the run around. I recently had to report the charge to my credit card as invalid. This is not, right and don't know what to do anymore!

Quite disappointed with Orange Theory in Potomac ******** (01). My wife was diagnosed with COVID in March 2023 and asked Orange Theory to put a hold on the account. They agreed and said specifically that if she does not activate the account after one month, they will cancel the membership. Unfortunately, we have been charged with 8 months before we noticed it. (8*$139). The CC description, FYI, says OTF and not Orange Theory. Their response in so many words: it is what it is. I dont think these people are interested in your fitness but your pocket.

I am a customer of ********************** and I only have positive experiences. Great workout, great coaches, knowledgeable staff.Now there are some things you have to know:- you have to cancel 8 hrs ahead if you want a free cancellation of your class. They do it so another member can use your spot. It is not the same when they have to swap coaches last moment as someone is sick, stuck in traffic, for example. They do it for the members. I read reviews here that complains about it.- cancellation: when you cancel your membership, you have another month to use and pay. This is very clear from the beginning. You sign that in your contract.When I read the reviews, most of the 1-star reviews blaming OTF for their OWN mistakes. Someone did not check her credit card for 1.5 years. Someone cancelled her membership 1 day into a new period. People: be responsible. Don't blame OTF for your own bad actions. 8-hr cancellation window and 1 extra month after you cancel your membership. Very easy. But you have to do it yourself, nobody will do it for you. Rules are clear. (This is not ******* so you can return anything for free, even food that goes to waste after...) Clubs can differ from each other, but these rules are valid for all clubs.

I am 3 months into Orange theory in *********, ** and I love it!!They have Amazing staff and always make you feel welcome.They have motivated me and I finally feel proud of myself and Accomplished!!!

HOrrible customer service. They will cancel classes /switch coaches last minute but will not allow members to do the same. If they change a coach that you specifically signed up with and hten change them- you should be allowed to cancel the class without being charged. To do anything different is a double standard. A middle finger and blatant disregard for your client's time. Also impossible to get out of your contract. if you want to try, i urge you in the strongest terms to buy a class pack rather than a membership you will never be able to rid yourself of. Feels like a scam/dishonest business and highly dissatisfied.

I recently signed up for Orange theory and its been great! The wlrkouts really push you and i love the heart rate tracking. Im very competative apparently because seeing my name on the screen and it not being in the orange zone really pushes me...they also have a bunch of events going on all the time which are fun little competitions that are fun to do. I won a shirt! And its enough to make me want to keep going and trying as hard as i can. On top of that the staff is super nice and professional. Ive made a bunch of friends and that helps me to keep coming back. Overall ive had a lot more fun here than i have at other gyms.