Customer ReviewsforSupport Plus Medical

Ordered from CATALOG. NO CUSTOMER ********************** SERVICE EXISTS. Mysterious bank charges after initial payment. No where to talk to a human that can SEE my account. Illegal business practices. Blocked them from withdrawing anymore funds from my bank account.

I only wish I could give NEGATIVE stars!!! My 99 year old mother asked me to please place an order for her because she could not make the representative understand her nor understand the representative. I called, placed an order for a product my mom uses daily. The order came within a week. But only received 2 out of the six items she ordered, but the rest would be shipped separately. Three weeks later I called to report we still had not received it. Was told because hers was a rather large order, it must have been overlooked. Mom was completely out of the product and was told theyd ship it over night. Received one of the remaining four items next day, but then nothing. Called again a week later, it had been shipped previous day, give it a couple of days. Now TWO weeks later (original order placed SIX weeks ago) I cannot make any of their representatives understand we did not originally order only two bags. They say they sent an extra one ( the overnight shipment) and the order is completed. *** told them she has been billed the ENTIRE order six weeks ago and the amount. They then started with order is completed again. I asked them why theres a second shipment on her account for the remaining items, then they tell me wait a few more days!!!! THE ABSOLUTE WORST CUSTOMER SERVICE! I applaud people whos first language is not English and are just trying to make a living. But when they cannot understand what ** saying, I blame the company for putting them in that position. I have called her credit card to cancel their payment!!!!!!

No returns allowed on purchase but no warning on catalog site, by purchase agent, customer service contacts (5 ea.. all of which promised to send return info and labels.) Phone call from strange number and strange name on called ID said item un-returnable (nasty interaction.) Totally time consuming, stressful, uninformed contacts. They seemed like stupid people who lied. I have received at least 50 annoying emails from the company. Also, extremely slower delivery and considerably more expensive than other sources. Whole experience with this company was totally disgusting with the exception of one lady. I can name names/dates/conversations. For this dealing with company, my rating is actually less than zero!Please share this review with the BBB in Support Plus home location. Support Plus, ****************************************************************************************************