Business ProfileforQXC Communications, Inc.

In early 2023 I was informed that our community was switching TV and internet services from ******* to QXC (these services are bundled with/included in our ***************).In mid-April QXC ****s installed service in our unit. Right away I realized that I was not able to access certain types of internet services (VPN servers and other services/various internet tools I use for work, managing my home automation, etc). To do this with any ISP, I'd need to set up NATing or DMZ (commonly adjusted features on consumer routers). QXC informed me I wasn't even supposed to have access to any settings, and that I'd not be able to adjust the settings I needed. Techs working in the neighborhood referred me to the office/support. Chatting with them multiple times, including calls with ***** (support) and ******** (Dir of ****************** I was informed they couldn't help me. They said that b/c they carry TV on the same connection, they're not able to make these settings available. ***** was clear about this, whereas ******** seemed to not really understand, citing government contracts, and then mentioning WiFi channel spacing (the issue has nothing to do with WiFi). I explained that I'm not trying to do anything special, I'm only trying to utilize the internet connection - as they're paid to deliver said service. They're only solution was to try to sell me a SECOND internet connection, for $60/mo, along with some other fees. I told them I am already paying them for a connection, and that while having a second "unfiltered" connection would be less than ideal, I'd be amenable if they could provide it without cost. ***** escalated this and was told I'd have to pay. ******, a Sr **** I spoke with also escalated, reportedly to the **** who also said they'd not adjust the price or provide the full internet access I'm paying for.If they're not willing to provide these access, I'd ask them to reimburse me the cost of a second internet connection.