Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Photos on are nothing like items they sell. False advertising. Senior living 60 sqm pergolas are NOT massive steel warehouses.

  

  Business Response

  Date: 07/09/2024

  ******************,
  
  I write to request your guidance regarding Complaint ID ********. Specifically, I would like to know whether or not you may and will ask the Complainant to furnish any evidence or documentation of any contactsby phone, email, or otherwisebetween the Complainant and our organization.  
  
  
  We have reviewed the Complaint and investigated the allegations therein. We found no contacts between our organization and the Complainant, or any other persons associated with Complainant's telephone number or address. Moreover, we do not:
    1.  sell or make pergolas;
    2.  our website has never featured pergola photographs, plans, schematics, or drawings; and
    3.  our website, marketing materials, and advertising statements have never referenced, mentioned, or suggested whatsoever our manufacture or sale of pergolas.
  
  Therefore, we suggest that the Complainant might have confused our organization with a company which is unrelated and not affiliated with our organization, and we respectfully make the following two (2) requests:
    Request 1: Could you please advise on whether or not you may and will request that Complainant furnish any documentary evidence of our purported advertising or any other communication referencing pergolas?
    Request 2: Could you please advise the best course of action for our organization to take, in response to the following complaint by Complainant?
  
  
  Thank you very much for your assistance,
  Christos
  __
  *******************************, Esq.
  General Counsel
  Steel Commander Corp.
  **********************************************************
  ***********************************
  **************

• Initial Complaint

  Date:03/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam:As a federally protected consumer under 12 CFR ****** - Right of rescission STEEL COMMANDER CORP did not provide Notice of right to rescind. In any transaction or occurrence subject to rescission, a creditor shall deliver two copies of the notice of the right to rescind to each consumer entitled to rescind (one copy to each if the notice is delivered in electronic form in accordance with the consumer consent and other applicable provisions of the **Sign Act).STEEL COMMANDER CORP charged ******************** and **************** a down payment of $35,000 and claimed that there is no right of rescission and in section 5. (A) of their terms and conditions ***** agrees that in the event ***** attempts to rescind or cancel this contract it will be treated as a breach. ******************** and **************** never waived any right to rescind which is covered in 12 CFR ****** I believe that STEEL COMMANDER CORP has committed fraud by not providing ******************** and **************** with the required Notice of right to rescind. If we had received the Notice of right to rescind we would have exercised our right under 12 CFR ****** (d) Effects of rescission.STEEL COMMANDER CORP has caused damage to ******************** and **************** which led to very negative financial consequences as a direct consequence of this fraud. We are farmers who have been forced because of the bad acts of STEEL COMMANDER CORP to take time away from our bread and butter to set them straight. We have been restricted from securing financing for our farm and also our personal needs. The bad deeds of STEEL COMMANDER CORP have caused substantial financial and emotional harm as they have kept the down payment of $35,000 and filed a lawsuit for breach of contract where we were forced to defend ourselves in what we believe is frivolous.

  

  Business Response

  Date: 03/11/2024

  To Whom It May Concern:

  Steel Commander Corp acknowledges receipt of ************************ proposed Complaint with the BBB.  SCC would like to respectfully request that the BBB refrain from publishing the complaint until such time the on-going litigation has concluded.  SCC has attached a copy of the Complaint for damages filed against *********************************** and ************************* for your review.  With the matter in on-going litigation, it would be prudent that ************************ complaint remain unposted so that any litigation privileges can be preserved on the part of all parties.  Once the litigation has concluded, it is the position of SCC that any complaints be posted at that time. 

  Should the BBB deny the wishes of SCC and decide to post the Complaint from ********************, please inform SCC with adequate notice so that we can prepare an appropriate response to the BBB complaint.  I am General Counsel for Steel Commander Corp and can be reached at ****************************** or ************** should you wish to discuss the matter prior to any action.  Thank you kindly.

  *****************, Esq.

  

  Business Response

  Date: 03/11/2024

  Steel Commander Corp acknowledges receipt of ************************ proposed Complaint with the BBB.  SCC would like to respectfully request that the BBB refrain from publishing the complaint until such time the on-going litigation has concluded.  SCC has attached a copy of the Complaint for damages filed against *********************************** and ************************* for your review.  With the matter in on-going litigation, it would be prudent that ************************ complaint remain unposted so that any litigation privileges can be preserved on the part of all parties.  Once the litigation has concluded, it is the position of SCC that any complaints be posted at that time. 

   

  Should the BBB deny the wishes of SCC and decide to post the Complaint from ********************, please inform SCC with adequate notice so that we can prepare an appropriate response to the BBB complaint.  I am General Counsel for Steel Commander Corp and can be reached at ****************************** or **************

  should you wish to discuss the matter prior to any action.  Thank you kindly.

   

  *****************, Esq.

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to purchase a "left-over" building from Steel Commander. This building was mad for someone else who had to back out of the deal and was at a discounted price. This building was guaranteed to meet all of my state and local building codes. The salesman asked for a deposit of 33% to secure the building ensuring me that there would be no issue if the city denied the permit to build the building on my property. Before any color choices were made or any items built or delivered, I found out that this building does NOT meet my local building codes for my address (this address was provided to Steel Commander at the start of this ordeal). After several months, Steel Commander offered me 1/2 of my deposit back. I cannot see how they should be *********** over $4600 when the building does not meet my local codes the building was guaranteed to meet and there was no expense on the part of Steel Commander. I contacted Steel Commander in November of 2023 and have received no response. I would like my money back.

  

  Business Response

  Date: 02/21/2024

  ****************:
  
  It is unfortunate that the situation has come to leaving a complaint with the BBB that is full of false accusations and allegations so I hope this response helps clear the air for others to read.  First, you simply purchased mainframes from SCC that were part of a previously cancelled building.  As a result, it is SCCs obligation to make certain the building is fabricated to meet and/or exceed your jurisdictions structural building codes.  Next, the initial deposit you paid was 35% and not 33% of the total building price.  With the receipt of that deposit, SCC reserved the allocation of the remaining steel required for the fabrication of your building while also preparing the initial blueprints for the building project pursuant to the Purchase Order. 
  
  Next, the building you purchased would have met and/or exceeded your jurisdictions structural building codes as each and every building that has been produced by SCC has met and/or exceeded the respective customers structural building code for the identified erection location.  However, you falsely claimed that SCCs building did not meet your jurisdictions local codes.  That is patently false as you stated that you could build on the property, however, the jurisdiction would only allow you to build up to a certain square footage.  It is important to note that the Purchase Order that you signed specifically states:
  
  Buyer is solely responsible for investigating and ascertaining all zoning by-laws,rules, regulations and ordinances and all building codes and building permit requirements applicable in and to the area or territory where the building or structure purchased hereunder is to be erected (Building Laws) in order to satisfy that the building or structure conforms to all applicable Building Laws.  Buyer is solely responsible for designing a building or structure that will fit Buyers particular needs from the components offered for sale by Seller and that complies with all applicable Building Laws and for providing Seller with the specifications therefore.
  
  As stated in the Purchase Order, it is the responsibility of each and every customer to perform their own due diligence in matters outside of SCCs control, including but not limited to:(a) the buildings purpose; (b) the jurisdiction governing the identified erection location; (c) whether the buildings purpose is allowed for the identified erection location; (d) whether the buyer has the requisite property;(e) whether the buyer will need a special exemption or variance; (f) among a host of additional information to which the buyer should investigate.  Again, the building you purchased from SCC would have met and/or exceeded any and all structural building codes governing the identified erection location, including but not limited, wind load, snow load, collateral load, seismic coefficient, live load, etc.  The task of dealing with your jurisdictions permitting requirements and/or seeking a variance is strictly the responsibility of the buyer.
  
  Moreover, you falsely stated that you received no response following your inquiry to SCC.  If you recall, SCC offered you a refund of half of your initial deposit via email on November 1, 2023 even though it had absolutely no obligation to do so.  We offered this as a professional courtesy. Please keep in mind that the Purchase Order states in all caps,underlined and in bold font on the first page that ALL DEPOSITS ARE NON-REFUNDABLE as engineering and blueprints are started immediately.  You also stated that you would be contacting your legal counsel and that he/she would be reaching out to SCCs legal department.  With SCC not hearing from you or your legal counsel, you then sent SCC an email on February 7th asking for a status update.  General Counsel for SCC responded to your email within fifteen (15) minutes stating SCC had not heard from your legal counsel, and if you were taking the position identified in your email from November 27, 2023, that SCCs offer remained the same and to please advise.
  
  Without receiving a response from you to that email, SCC was then informed that you submitted a complaint with the BBB.  As a result, SCCs previous offer to refund 50% of your initial deposit is rescinded and is no longer an option.  Further, and pursuant to Sections 5(A), 5(B) and 12 of the Purchase Order, SCC will begin preparations to seek sixty-five percent (65%) of the Total Purchase Price due to your breach of the Purchase Order.  A copy of any and all emails and documents relevant to this matter can be provided to the BBB to confirm the accuracy of SCC's response.
  
  Please govern yourself accordingly.