ComplaintsforSteel Commander Corp

• Initial Complaint

  06/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Photos on are nothing like items they sell. False advertising. Senior living 60 sqm pergolas are NOT massive steel warehouses.

  

  Business response

  07/09/2024

  ******************,
  
  I write to request your guidance regarding Complaint ID ********. Specifically, I would like to know whether or not you may and will ask the Complainant to furnish any evidence or documentation of any contactsby phone, email, or otherwisebetween the Complainant and our organization.  
  
  
  We have reviewed the Complaint and investigated the allegations therein. We found no contacts between our organization and the Complainant, or any other persons associated with Complainant's telephone number or address. Moreover, we do not:
    1.  sell or make pergolas;
    2.  our website has never featured pergola photographs, plans, schematics, or drawings; and
    3.  our website, marketing materials, and advertising statements have never referenced, mentioned, or suggested whatsoever our manufacture or sale of pergolas.
  
  Therefore, we suggest that the Complainant might have confused our organization with a company which is unrelated and not affiliated with our organization, and we respectfully make the following two (2) requests:
    Request 1: Could you please advise on whether or not you may and will request that Complainant furnish any documentary evidence of our purported advertising or any other communication referencing pergolas?
    Request 2: Could you please advise the best course of action for our organization to take, in response to the following complaint by Complainant?
  
  
  Thank you very much for your assistance,
  Christos
  __
  *******************************, Esq.
  General Counsel
  Steel Commander Corp.
  **********************************************************
  ***********************************
  **************

• Initial Complaint

  03/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Dear Sir or Madam:As a federally protected consumer under 12 CFR ****** - Right of rescission STEEL COMMANDER CORP did not provide Notice of right to rescind. In any transaction or occurrence subject to rescission, a creditor shall deliver two copies of the notice of the right to rescind to each consumer entitled to rescind (one copy to each if the notice is delivered in electronic form in accordance with the consumer consent and other applicable provisions of the **Sign Act).STEEL COMMANDER CORP charged ******************** and **************** a down payment of $35,000 and claimed that there is no right of rescission and in section 5. (A) of their terms and conditions ***** agrees that in the event ***** attempts to rescind or cancel this contract it will be treated as a breach. ******************** and **************** never waived any right to rescind which is covered in 12 CFR ****** I believe that STEEL COMMANDER CORP has committed fraud by not providing ******************** and **************** with the required Notice of right to rescind. If we had received the Notice of right to rescind we would have exercised our right under 12 CFR ****** (d) Effects of rescission.STEEL COMMANDER CORP has caused damage to ******************** and **************** which led to very negative financial consequences as a direct consequence of this fraud. We are farmers who have been forced because of the bad acts of STEEL COMMANDER CORP to take time away from our bread and butter to set them straight. We have been restricted from securing financing for our farm and also our personal needs. The bad deeds of STEEL COMMANDER CORP have caused substantial financial and emotional harm as they have kept the down payment of $35,000 and filed a lawsuit for breach of contract where we were forced to defend ourselves in what we believe is frivolous.

  

  Business response

  03/11/2024

  To Whom It May Concern:

  Steel Commander Corp acknowledges receipt of ************************ proposed Complaint with the BBB.  SCC would like to respectfully request that the BBB refrain from publishing the complaint until such time the on-going litigation has concluded.  SCC has attached a copy of the Complaint for damages filed against *********************************** and ************************* for your review.  With the matter in on-going litigation, it would be prudent that ************************ complaint remain unposted so that any litigation privileges can be preserved on the part of all parties.  Once the litigation has concluded, it is the position of SCC that any complaints be posted at that time. 

  Should the BBB deny the wishes of SCC and decide to post the Complaint from ********************, please inform SCC with adequate notice so that we can prepare an appropriate response to the BBB complaint.  I am General Counsel for Steel Commander Corp and can be reached at ****************************** or ************** should you wish to discuss the matter prior to any action.  Thank you kindly.

  *****************, Esq.

  

  Business response

  03/11/2024

  Steel Commander Corp acknowledges receipt of ************************ proposed Complaint with the BBB.  SCC would like to respectfully request that the BBB refrain from publishing the complaint until such time the on-going litigation has concluded.  SCC has attached a copy of the Complaint for damages filed against *********************************** and ************************* for your review.  With the matter in on-going litigation, it would be prudent that ************************ complaint remain unposted so that any litigation privileges can be preserved on the part of all parties.  Once the litigation has concluded, it is the position of SCC that any complaints be posted at that time. 

   

  Should the BBB deny the wishes of SCC and decide to post the Complaint from ********************, please inform SCC with adequate notice so that we can prepare an appropriate response to the BBB complaint.  I am General Counsel for Steel Commander Corp and can be reached at ****************************** or **************

  should you wish to discuss the matter prior to any action.  Thank you kindly.

   

  *****************, Esq.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I agreed to purchase a "left-over" building from Steel Commander. This building was mad for someone else who had to back out of the deal and was at a discounted price. This building was guaranteed to meet all of my state and local building codes. The salesman asked for a deposit of 33% to secure the building ensuring me that there would be no issue if the city denied the permit to build the building on my property. Before any color choices were made or any items built or delivered, I found out that this building does NOT meet my local building codes for my address (this address was provided to Steel Commander at the start of this ordeal). After several months, Steel Commander offered me 1/2 of my deposit back. I cannot see how they should be *********** over $4600 when the building does not meet my local codes the building was guaranteed to meet and there was no expense on the part of Steel Commander. I contacted Steel Commander in November of 2023 and have received no response. I would like my money back.

  

  Business response

  02/21/2024

  ****************:
  
  It is unfortunate that the situation has come to leaving a complaint with the BBB that is full of false accusations and allegations so I hope this response helps clear the air for others to read.  First, you simply purchased mainframes from SCC that were part of a previously cancelled building.  As a result, it is SCCs obligation to make certain the building is fabricated to meet and/or exceed your jurisdictions structural building codes.  Next, the initial deposit you paid was 35% and not 33% of the total building price.  With the receipt of that deposit, SCC reserved the allocation of the remaining steel required for the fabrication of your building while also preparing the initial blueprints for the building project pursuant to the Purchase Order. 
  
  Next, the building you purchased would have met and/or exceeded your jurisdictions structural building codes as each and every building that has been produced by SCC has met and/or exceeded the respective customers structural building code for the identified erection location.  However, you falsely claimed that SCCs building did not meet your jurisdictions local codes.  That is patently false as you stated that you could build on the property, however, the jurisdiction would only allow you to build up to a certain square footage.  It is important to note that the Purchase Order that you signed specifically states:
  
  Buyer is solely responsible for investigating and ascertaining all zoning by-laws,rules, regulations and ordinances and all building codes and building permit requirements applicable in and to the area or territory where the building or structure purchased hereunder is to be erected (Building Laws) in order to satisfy that the building or structure conforms to all applicable Building Laws.  Buyer is solely responsible for designing a building or structure that will fit Buyers particular needs from the components offered for sale by Seller and that complies with all applicable Building Laws and for providing Seller with the specifications therefore.
  
  As stated in the Purchase Order, it is the responsibility of each and every customer to perform their own due diligence in matters outside of SCCs control, including but not limited to:(a) the buildings purpose; (b) the jurisdiction governing the identified erection location; (c) whether the buildings purpose is allowed for the identified erection location; (d) whether the buyer has the requisite property;(e) whether the buyer will need a special exemption or variance; (f) among a host of additional information to which the buyer should investigate.  Again, the building you purchased from SCC would have met and/or exceeded any and all structural building codes governing the identified erection location, including but not limited, wind load, snow load, collateral load, seismic coefficient, live load, etc.  The task of dealing with your jurisdictions permitting requirements and/or seeking a variance is strictly the responsibility of the buyer.
  
  Moreover, you falsely stated that you received no response following your inquiry to SCC.  If you recall, SCC offered you a refund of half of your initial deposit via email on November 1, 2023 even though it had absolutely no obligation to do so.  We offered this as a professional courtesy. Please keep in mind that the Purchase Order states in all caps,underlined and in bold font on the first page that ALL DEPOSITS ARE NON-REFUNDABLE as engineering and blueprints are started immediately.  You also stated that you would be contacting your legal counsel and that he/she would be reaching out to SCCs legal department.  With SCC not hearing from you or your legal counsel, you then sent SCC an email on February 7th asking for a status update.  General Counsel for SCC responded to your email within fifteen (15) minutes stating SCC had not heard from your legal counsel, and if you were taking the position identified in your email from November 27, 2023, that SCCs offer remained the same and to please advise.
  
  Without receiving a response from you to that email, SCC was then informed that you submitted a complaint with the BBB.  As a result, SCCs previous offer to refund 50% of your initial deposit is rescinded and is no longer an option.  Further, and pursuant to Sections 5(A), 5(B) and 12 of the Purchase Order, SCC will begin preparations to seek sixty-five percent (65%) of the Total Purchase Price due to your breach of the Purchase Order.  A copy of any and all emails and documents relevant to this matter can be provided to the BBB to confirm the accuracy of SCC's response.
  
  Please govern yourself accordingly.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My wife spoke with a salesperson with the first name *****. He used high pressure sales tactics and deception to get her to sign a contract. My wife said I can do a partial deposit and expressed concern for being able to get the partial deposit refunded. I was listening to the conversation as she had him on speaker phone. She asked on three separate occasions during the conversation. The last time my wife said, I want to be sure I can get this deposit back to which he replied a third time "yes". He manipulated her in to believing that since it was a partial deposit we could get it back. Less than 48 hours later my wife called ***** requsting the deposit back and he stated it was out of his hands. We never received anything from them. We never spoke to an engineer. No specifics about anything had been discussed. I feel that there is a serious lack of business integrity here and we have no recourse. They kept the deposit. I find it difficult to beleive that with such tactics, they can stand solidly behind a contract.

  

  Business response

  04/04/2022

  On March 9, 2022, ***** ******** (“Complainant”) entered into a Purchase Order with Steel Commander Corp (“SCC”) for a 30’x50’x12’ steel metal building for the total purchase price of Sixty-Four Thousand One Hundred Fifty-Seven Dollars and 20/100 ($64,157.20).  As part of the transaction, Complainant agreed to make a partial, low deposit in the amount of Five Thousand Dollars ($5,000.00) towards the Preliminary Engineering Deposit upon the execution of the Purchase Order, with the remaining balance due on the Preliminary Engineering Deposit in the amount of Seventeen Thousand Four Hundred Fifty-Five Dollars and 02/100 ($17,455.02) to be paid by 5 pm on Friday, March 18, 2022.
  

  Thereafter, SCC prepared and sent to Complainant her Welcome Kit via FedEx and email on March 11, 2022.  As part of the Welcome Kit, enclosed are the preliminary engineering plans, color charts and corresponding documents related to the Purchase Order.  The Welcome Kit is sent to all of SCC’s customers so that they can approve and/or modify any existing framed/door opening and select the color to the walls and trim.
  

  On or about March 14, 2022, the undersigned was made aware of Complainant’s wishes to possibly cancel the Purchase Order as a result of a death in the family.  Upon contacting Complainant, she then claimed that there was no death in the family but an issue with a family member that would prevent her from moving forward under the Purchase Order.
  

  At the top of the second page of the Purchase Order, the language is bolded, capitalized and underlined the following: “ALL DEPOSITS ARE NON-REFUNDABLE as engineering and blueprints are started immediately, and manufacturing of building and/or changes to existing starts immediately.”
  

  Moreover, Section 5(A) of the Purchase Order states, “Buyer agrees that in the event Buyer attempts to rescind or cancel this Contract, or in the case of a breach, repudiation or default buy Buyer hereunder (collectively, a “Breach”), Seller’s full damages will be difficult to measure and, therefore, that Seller is entitled to have and recover the following liquidated damages from Buyer: (ii) 100% of the Total Purchase Price plus all procurement charges (including transportation charges) handling and storage costs, if Buyer’s Breach occurs after the ordered goods have been manufactured or procured . .”  It has been clearly indicated that SCC had moved to secure the materials for the Building as a result of a shortages of steel in the industry, as well to move quickly to meet Complainant’s requested estimated delivery date of May/June of 2022.
  

  Further, Section 6 of the Purchase Order states, “The Preliminary Engineering Deposit and Final Detailing Deposit paid to Seller are offered in good faith performance of contractual obligations, for Seller’s expenses, and as security deposits in the event of Buyer’s Breach.”
  

  The undersigned had a few telephone conversations with Complainant in an attempt to find an amicable resolution to the matter.  Following my discussions with upper-management, it was offered to Complainant that the partial, low deposit would be retained by SCC as a result of expended hard costs, however, SCC would agree not to pursue Complainant any further for liquidated damages as identified in Section 5(A) of the Purchase Order.
  

  Following this offer to settle, Complainant then went onto to SCC’s BBB page and left a complaint that was not completely factually accurate.  Further, SCC did nothing improper besides attempting to uphold the terms, conditions and obligations of the Purchase Order that was signed and executed by both parties. 
  

  On or about March 22, 2022, the undersigned emailed Complaint the following:
  
  Debra:
  I became aware of a BBB post that is factually inaccurate this morning and will be responding to same via BBB.  Moreover, I see a factually inaccurate Google review was left as well.  At the end of the day, customers can’t simply unilaterally breach a valid contract and expect to avoid any legal consequences as a result of their actions/inactions.  As such, I will not be sharing any further information with you and will further speak with upper management regarding the legal actions SCC will take on its end.  Should you wish to have your legal counsel contact me, I will be more than happy to discuss the matter with him/her.
  Otherwise, please govern yourself accordingly.
  
  Complainant then replied with the following email on March 23, 2022:
  
  ***** I do understand.  I know that a contract is binding, and it was my responsibility to read in it's entirety before signing.  This definitely has been an eye opener to how some (im sure not all) sales representatives will do and say anything to get a sale.  Again, I do feel strongly that I was mislead, pressured, and directly lied to by Larry.  I know that regardless of this and my personal situation that occurred, legally I was responsible to read the contract thoroughly, before signing or paying monies for a deposit. Larry was the initial face of your company for me so I do hope that some type of action is taken as to not let this happen to someone else in the future.  Again, it is Larry who has given my husband and myself reason to be so upset with this. I'm sure your company does not want this type of representation.
  Thank you ***** for taking the time with me as you did. I know now that there is nothing else that can be done, which is unfortunate.
  
  As a result of Complainant’s previous email, which is the last correspondence the undersigned exchanged with Complainant, it seems the matter has been resolved.  Should you need anything further, please feel free to contact me at [email protected] or (561) 484-7729.
  
  Sincerely,
  
  /s/ ***** J. ***
  
  ***** J. ***, General Counsel

  Customer response

  04/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16922638, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  03/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In July, 2021 we ordered a metal building from Steel Commander and was required to make a deposit of $10,500 prior to written building specifications being provided. Building specification arrived with a delivery date promised for October, 2021. Building specification were not correct and a resolution was agreed upon between us with a revised contractual delivery date being in November/December, 2021 timeframe. In October, 2021, a second request for funding from Steel Commander resulted for building designs in the amount of $4,500. Then delivery delay was presented requiring booking shipping endorsement for January/February 2022 timeframe. Steel Commander then promised to contact us 2 weeks prior to delivery in order to enable us to prepare for material offload at delivery site. On January 24, 2022, we contacted Steel Commander in reference to delivery date since we were not contacted. Another delivery period was presented for early to mid March, 2022. Yesterday, Steel Commander sent a follow-up email in reference to our delivery that stated delivery is again delayed with expected delivery in early April, 2022. Steel Commander is in breach of our contractual agreement to deliver prefabricated metal-building materials in November/December, 2021 timeframe and has not delivered materials as defined under contract within a reasonable timeframe from contracted delivery dates. Request full refund of $15,000.00 due to Steel Commander's inability to provide product within a reasonable and trusted timeframe defined under contractual agreement as well as inability to be trustworthy. We are uncertain if any product is planned to be shipped and have received false information from this company in the past. Therefore, we are uncertain that if any material is finally shipped it will be close to any quality defined or expected as ordered by us and whether there will be a shortage in materials or damages to materials at delivery. This is an untrustworthy company.

  

  Business response

  03/11/2022

  Steel Commander Corp.
  c/o ***** J. ***, General Counsel
  2200 NW Corporate Blvd., Suite 410
  Boca Raton, FL 33431
  **************************
  (***) ***-****
  
  March 11, 2022
  
  
  VIA SUBMISSION THROUGH BBB PORTAL
  BBB of Southeast Florida & the Caribbean
  4411 Beacon Cir.
  West Palm Beach, FL 33407
  [email protected]
  
  
  RE:       BBB Complaint Case No. 16820656 / Complainant: ***** ***** & **** ***** / Steel Commander Corp.’s Response to Complaint received by BBB on March 1, 2022
  
  
  To Whom It May Concern:
  
              Please accept this correspondence as Steel Commander Corp.’s (“SCC”) Response to ***** ***** and **** *****’s (“Complainant”) Complaint (Case No. 16820656) which was received in SCC’s office on March 1, 2022 as it relates to Purchase Order attached hereto.  Further, any and all documents referenced herein will be submitted to the BBB for review.  SCC will keep this Response as concise as possible to address the allegations and factual inaccuracies submitted to the BBB by Complainant. 
              Complainant alleges that “Building specification arrived with a delivery date promised for October of 2021”.  That was never the case as the original Purchase Order executed by Complainant on July 19, 2021 clearly indicated an ESTIMATED delivery date of November/December 2021.  The “estimated” language is included in all purchase orders as there are many moving parts related to the estimated delivery date such as: (a) a buyer making all deposit payments in a timely manner; (b) a buyer providing approvals for the color selections and framed openings in a timely manner; (c) outside influences such as fluctuations in the supply of steel such as the recent shortages in the steel industry; (d) shipping/transportation issues as a result of SCC being able to provide our customers with free shipping; (e) among a host of other issues.
              In the instant matter, Complainant was sent their Welcome Kit via email and FedEx on July 21, 2021.  Thereafter, SCC had to send a follow-up email on July 28, 2021 to inquire if Complainant had an opportunity to review the preliminary drawings and to decide upon their color selections.
              As a result of some miscommunication between SCC and Complainant, there was a period of approximately one month where the building project was delayed until SCC agreed to provide Complainant with one (1) expandable mainframe at no cost to Complainants.  In exchange, Complainant executed a Confidential General Mutual Agreement and Release to which they agreed to refrain from certain actions, in which they are now in clear violation by posting matters onto the BBB’s website.
              Thereafter, SCC sent Complainant a revised set of drawings on or about August 20, 2021 and did not receive approvals from Complainant until August 30, 2021.  Although these types of delays may seem insignificant to Complainant, any delays were far exacerbated as a result of the shortages in the supply that was affecting every sector of our country’s economy during this period of time.  Thereafter, Complainant’s final, stamped construction drawings were sent to them on September 16, 2021. 
              Section 3(B) of the Purchase Order states, in pertinent part:
  Buyer agrees that any delivery dates stated by Seller shall be estimates only, may be subject to change by Seller without notice, and are based on, among other things, manufacturing schedules, delivery schedules and Seller’s prompt receipt from Buyer of all payments, information and documents Seller needs to supply the goods ordered.  Seller will use reasonable efforts to meet the indicated delivery date(s) but Seller is not responsible or liable for its failure to do so.
  
  With that being said, Complainants were sent a Booking Letter for a two-week tentative timeframe in early February for the shipping of their Building to which Complainants executed.  As a footnote on the Booking Letter, it specifically states the following:
  While we strive to hit the target delivery window, recently a new federal rule went into effect requiring most trucking companies to record their hours of service on electronic logging devices (ELDs).  This can sometimes make trucks difficult to secure as the law reduced the hours truckers can be on the road.  Please bear with us as we are working diligently to deliver your building.
  
              The Complainant alleges that as a result of a “delay” in the delivery of his building, he feels he is entitled to a refund of his money.  Complainant also finishes the Complaint by inaccurately stating that he has received false information and is uncertain that if any materials will be shipped.
              As General Counsel for SCC, I can assure both the Complainant and the BBB that SCC has a One Hundred percent (100%) track record of having each and every building ordered with our company shipped to a buyer’s erection location.  If, by chance, there is a damaged part that was sustained prior to the unloading process, SCC works expeditiously to remedy the problem by expediting replacement parts.
              Unfortunately, due to the terms of the Purchase Order, along with the fact that Complainant’s building materials are all in stock and the Building is in the final fabrication stages, there is absolutely no possibility of Complaint receiving his money back.  SCC recently informed Complainants that their Building will be shipped at the end of March/beginning of April at the very latest.  I have personally taken over this file to make certain there are no further delays and that Complainants will be receiving their Building as ordered.
              Lastly, and most importantly, SCC takes its BBB accreditation very seriously.  We have addressed any and all issues submitted through the BBB, and SCC has successfully defended against any and all claims submitted.  Again, SCC will take all measures necessary to preserve its BBB rating and reputation in the industry.
              Again, SCC would like to thank the BBB for attempting to facilitate an amicable resolution between the parties.  However, if Complainant holds firm on his baseless allegations, SCC has no other option but to file a lawsuit to protect its reputation, brand-recognition and ratings that it has worked tirelessly to achieve.  Should you have any questions, comments or concerns related to this Response, please feel free to contact the undersigned at ************************** or (**** ******** at your convenience.
  Respectfully,
  
  /s/ ***** ** ***
  
  ***** J. ***
  General Counsel
  
  DJK/ds
  Enclosures 

  Customer response

  03/12/2022

  
  Better Business Bureau:

  Thank your for your assistance with this matter. Mr. ***** response to our concerns is appreciated.  We are striving to resolve this matter in a friendly and amicable manner without further delays.
  

  I have reviewed the response made by the business in reference to complaint ID 16820656, and find that this resolution is not fully satisfactory to me.  We would gladly accept delivery of our complete and undamaged order in lieu of full refund.  However, this complaint is not being withdrawn as suggested by Steel Command nor is it resolved until delivery of full and undamaged order is accepted at proposed construction site within a reasonable timeframe.

  Additionally, to the best of my knowledge, no statements made under this complaint by us are false or baseless as suggested by Mr. Kim.  February 28, 2022 is the latest delivery date we consider as a contract delivery date; and, Steel Command should not consider other proposed delivery-delay dates or timeframes as a revision to our contractual delivery date as a revision to the proposed delivery of no later than February 14, 2022 was agreed.  No delivery delays beyond February, 2022, are deemed modification of delivery agreement under respective contract.  All delivery dates beyond February, 2022 are considered failure to deliver product within the defined timeframe of contract terms. Further, effective March 30 2022, Steel Command is considered as failing to deliver product ordered within a reasonable timeframe as defined under contract.
  

  Considering the aforementioned, we would consider this matter resolved by the delivery of our full-complete and undamaged order no later than April 8, 2022.  We would prefer an earlier delivery date if possible.  Additionally, we expect Steel Command to provide us notification of shipment departure from their facility as well as at least one full business-day notification prior to actual physical delivery in order to enable us to have off-load equipment and certified-check in hand for physical delivery at the site.

  Again, thank you for your assistance with pending unresolved BBB complaint ID 16820656.  We look forward to finalizing this matter post haste.

  Sincerely,
  

  
  ***** *****

  

  Business response

  04/28/2022

  After speaking with ***** at the BBB, SCC conducted it's internal investigation of the matter.  I personally exchanged emails with Mr. ****i on April 8, 2022 indicating the building would be shipping out the week of the 18th.  In response, Mr. ****i responded: "Thank you!  We look forward to delivery and finalizing this purchase".  I confirmed Mr. ******* building was shipped out of the factory on April 18, 2022 and was delivered to the erection location on April 21, 2022.  

  As a result, SCC feels that the matter has been resolved amicably and we apologize to Mr. ****i for the delay in shipping.  The nation is undergoing shortages in just about every sector of our economy (ours included), but we worked diligently to get Mr. ****i his building delivered as soon as possible.  SCC appreciates Mr. ******* patience and we hope he understands that we were working tirelessly to get him the building delivered as promised.

  Thank you for your business, Mr. ****i.

  ***** J. ***, General Counsel

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩