Complaints

• Initial Complaint

  04/28/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I gave deposit for mover, i have attempted to reach out to the company via email and phone. ***** the email and phone no longer work

• Initial Complaint

  06/03/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I hired them through a sales ******** gave me a quote for moving my furniture and items from *******, ** to *******, **. on August 15, 2022. I was quoted $5483.00. A deposit of $2139.95 was given up on signing, on 05/16/2022. I was told at pickup, I would have to pay 70% of the amount left, which would be $2340.13 upon pickup and the rest upon delivery, which would be $1002.92. It was a binding estimate.I was called by the quality control person from Atlantic Moving *** on approximately Aug. 12, 2022 to verify my inventory. I let him know that I had a few more items and more boxes, but I was leaving my freezer and wasn't taking my queen **** He told me it should even out.I was told movers would be at my house between 8 a.m. and 12 p.m. on Aug. 13, 2022. I Never received any correspondence on any other name of a different moving company.Approximately 9 a.m. I received a call from a man from Carefree Moving ***He told me his company would be moving me, but the quote was way too low. He said my new quote was $9290.93 because I have a lot more inventory then I was quoted, and I'd have to give them an extra deposit of $4358.53. Then upon delivery, I would owe them another $3000.00. He had the nerve to ask me if I still wanted them to move me! I had to be out of my house that day, so I had no choice. I would've lost another $2500.00 if I didn't leave that day. The movers showed up with an Enterprise rental truck. I took a picture to show it did not fill the whole truck as they claimed it would. Picture attached. The one mover told me they had another pickup after mine.I contacted **. Attorney General and forwarded my complaint to Trooper ************************* and he advised me to contact **** Attorney General. Filled out report on 08/31/22. Report#******* (*****)I also filed a complaint with the **** attorney general, however I was told they can't do anything. So I should file a complaint with FMCSA. Which I have done.

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sept 2022 we relocated from ****** to ********. My autistic sons scooter was missing. This was his only means of transportation to and from work. We have been in contact with the company and they refuse to resolve the case. It is now almost 9 months later and we have nothing resolved. This company is very dishonest.

  Customer response

  05/14/2023

  This was our agreement. Atlantic vanlines was who set up Cita. **** was who actually moved us from ****** to Illinois

• Initial Complaint

  04/11/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  August182022 I paid deposit for move on April 5 ***********,** to *************.Called them back not moving to ********. On contract says I have year to use my deposit of ******* towards move. Called today no answer for any contact numbers I have. No longer in service. So how many people have they stolen from?

• Initial Complaint

  01/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a **ntract with Atlantic Moving ** on July 27 2022 to move my sons belongings from ******** to ************. Was given a price of $3348.96. They estimated he had 385 cu. ft. of items. The items being moved were in a 2 bedroom apt. just over 800 sq.ft They never disclosed they were a broker.The moving **mpany they sent for the move had us sign the bill of lading before loading.After our belongings were loaded and most were off the premises ( they had to make multiple trips because the truck had other people's furniture on it) they claimed we had a total of **** cu ft and the price was just over $11000.We saw numbers were added in on the bill of lading after it was signed **ntacted Atlantic about this and was told they needed to see the inventory list from the movers No inventory list was never provided by the movers Asked for delivery on Aug 31 2022 did not received our belongings until Oct 28 2022 well pass the 30 business day window They claim first they **uld not get in touch with us then they said we refused delivery I have call logs that say differentOn Nov 5 2022 I called ,emailed ,& sent certified letters to Atlantic & the moving **mpany stating we wanted to start arbitration proceedings Haven't heard from either yet Certified letter from the moving **mpany ** has been returned as forward expired The checks were made out to different names for the move and delivery neither one match the name on the bill of lading Seems this is a bogus moving ** Atlantic set us up with &should be responsible for the difference in price in the tune of $8000 Had another moving **mpany **me to move the belongings to its final destination & was told we had under 600 cu ft

  Business response

  01/06/2023

  Hello at the time of pickup we learned there was an extreme increase in items. Our drivers counted more than 3 times the original inventory on our estimate and required 2 trucks to complete this move. If we were aware of the additional items we would of reserved a larger truck for your items and a higher rate for our services. This is a platform for reviews, the BBB is unable to enter arbitration on your behalf. Please contact our office for a more detailed explanation of your charges.

  Customer response

  01/09/2023

   
  Complaint: 18689909
  
  I am rejecting this response because:The movers made multiple trips because they arrived with a truck that was 3/4 filled from a prior pick up There is no way we had 3 times more items than on the the quote Please show me the inventory list from the movers Oh thats right there is no inventory list we are just taking the movers word for it Not me. Provide me an inventory list from the movers  
  
  Sincerely,
  
  *************************

  Business response

  01/18/2023

  Please call our office if you need a further explanation of your charges. We do not share personal information on this platform. The Better Business Bureau is solely a platform for reviews.

  Customer response

  01/19/2023

   
  Complaint: 18689909
  
  I am rejecting this response because:I've been calling Atlantic Moving Co phone numbers, both direct and 888 numbers ,and getting a recording saying it's temporary out order ,not accepting calls at this time ,and now both numbers not in service Please send me the phone number soI can reach you
  
  Sincerely,
  
  *************************

  Business response

  03/01/2023

  At the time of pickup there were more than double the amount of items. On site, the ******* went through the customer's original inventory list and additional inventory with the customer on a recorded line with our customer service department. Prior to loading items, a revised estimate was given and approved by the customer. Revised estimates are given when there are a change of inventory or cubic feet resulting in an increase of charges. The revised estimate is the worst case scenario, the most the customer can possible be charged so he/she is financially prepared. There is really no way to determine what the exact total cubic footages is until the items are loaded and arranged safely in the truck for long distance travel. The customer was fully aware of the additional inventory and charges prior to loading his items. The customer also requested on his contract 30 days free storage until he was available to receive his items. We have not received any communication from the customer since his items have been delivered. We advise the customer to call our office or emailed our customer service department at ****************************************** to go through the additional cubic feet required for his move.

  Customer response

  03/01/2023

   
  Complaint: 18689909
  
  I am rejecting this response because:the ******* said a 2 bedroom apt. runs closed to 600 cu.ft I called Atlantic to notify you what was going on I was told the movers would take pictures of the truck when it was loaded and supply us with a inventory list While I was on the phone with Atlantic the ******* had my son sign the bill of lading with no additional charges appearing on it After most of our belongings were not on the premises, they expected 1 bedroom apt. and came with a truck 3/4 full and had to make multiple trips to the drop off site, that's when the ******* presented my son with the bill of lading with the additional charges on it Explain to me how a move goes from 385 cu ft to 600cu ft to **** cu ft I have video and pictures showing the move was not even closed to **** cu ft I did contact Atlantic phone at the end of Oct stating we wanted to start arbitration Have not heard from Atlantic or Mommy's Moving since then  We sent emails that was not answered ,sent certified letters to both Atlantic and Mommy's Moving both came back forward expired, and made multiple phone calls to Atlantic toll free# and direct# Since mid Nov I been getting a recording for both numbers for Atlantic saying "not in service at this time" I have records showing all of this As for Mommy's Moving I called the the number on the bill of lading same results From my understanding Mommy's Moving is not in business  Their DOT# was revoked on SEPT28,2022 How do they deliver our belongings in Oct with no DOT# Also how does Atlantic contract out a **** mile move to a company that just got their DOT# in May2022 and gets revoked in Sept2022
  
  Sincerely,
  
  *************************

  Business response

  03/02/2023

  Hello, please see attached a signed copy of the customer's Bill of Lading at the time of pickup showing the additional cubic feet required. The customer is required to pay 50% at the time of pickup and the other 50% at the time of delivery. This customer choose to proceed with the charges and paid in full at the time of pickup. The statements the customer making is untrue and unfair on us as a company. We do not go based on how many rooms you have to determine the amount of cubic feet to reserve. We base our estimates on the inventory provided by the customer. Our original estimate included a total of 38 pieces, 20 of those pieces were medium boxes. At the time of pickup the driver counted an additional 30 medium boxes 15 large boxes, 10 XL plastic bins, 6 wardrobe boxes, large headboard, large footboard, sectional sofa, entertainment center, dining table, 2 chairs, 3 pieces desk, 2 TVs and other misc. items. Packing was also required for glass pieces including coffee table, 2 TVs, wall art, and entertainment center. We informed the customer of packing charges prior to pickup via email and during verification with customer service the day this move was booked. Five days before the move, ***************** reached out going over every item on his inventory with the customer and asked if there were any changes. The customer stated "there are no changes". If we were aware of additional items and required packing for this move, we would of financial prepared the customer of the additional charges. 

  Customer response

  03/03/2023

   
  Complaint: 18689909
  
  I am rejecting this response because:Prove to us there were additional items that was not listed on the estimate Secondly as I stated before the mover had my son sign the bill of lading without any additional charges on it After most of our belongings were off the premises thats when the mover presented my son with the same bill of lading, which he signed prior with no additional charges on it ,all of a sudden magically additional charges appeared on it. Mommy's Moving Service is the name on the bill of lading The mover told us to write the deposit check out to *********** for $6000 Upon delivery of our items the mover wanted me to leave  the postal money orders blank $3585 worth I told him I needed to put a name on them After going back and forth for a few minutes I gave him the blank money orders because at that point we were waiting for delivery since Aug 31 2022 and the movers came Oct 28 2022 way past the 30 business window The money orders were cashed by Qayrot Movers  When did *********** and Qayrot movers come into the picture You keep saying about additional items but supply no concrete proof of those items You say there's  a conversation about the addition items on a recorded line Back it up and send us a copy of it Besides what about delivery being made past the contract period Don't use the excuse of we refused delivery or you couldn't get a hold of us We never refused delivery and our phones were always in service You had 2 phone #'s, text messages, and emails to choose from Looking at the number of complaints against Atlantic Moving CO there seems to be a common practice in the complaints I also filed a complaint with the FMCSA
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Accepted cost of $10794.24 with $4156 due to Atlantic with remaining to be split at pick up & delivery. Used facetime & provided details about larger items to be moved. ***** was able to see all aspects of what needed to be packed and moved. ***** told us we would need **** cubic feet of space to move **** sqft house, 3 car garage, and secondary garage. Paid the $4156 and accepted on 5/25/22. Moving days to be 7/19/22 or 7/20/22. Per contract for the sale of the house we were moving from our last day on the property was to be 7/20/22. Here is where it went bad. Movers arrived with a partially full 26ft truck. Nowhere near enough for our move. Movers said they need over **** cubic feet to move it all. Movers did not have any other trucks. This caused a delay to 7/21/22 the day after we needed to finish on the property. This time an empty 26ft truck arrives and uses the whole day to pack and load the truck. When "done" there was still room in the truck in my opinion. At this point a large outdoor bbq, motorcycle, 80 gal. air compressor, & about 50 cubic feet of kitchen wares, home decor, electronics all left off the truck. The large outdoor bbq, motorcycle, 80 gallon air compressor were disclosed upfront as needing to be included. We had to scramble to borrow a truck to load the remaining 50 cubic feet worth of stuff off the property to relatives house and bring the motorcycle there for storage as well. All of it is still in CA. We had to surrender the **************** with the property as we stayed over by 2 days. New home owners allowed us some time, but we couldn't move those. Caused a lot of stress & contention within the family. After paying the $4156 & scheduling ***** was no where to help rectify any of these issues. Communication became difficult. We have also filed the ins claim for numerous damaged items. We were then charged at pick up of an additional $4,870.76 for the move. Requisition compensation for the air compressor($1000), bbq($600)and $4,870.76.

  Business response

  01/05/2023

  Hello,

  The is a platform for reviews, in order to resolve any issues you are facing you must contact our office or email us at ******************************************* We have not received any missed calls or emails from yourself to have the opportunity to come to a resolution.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Atlantic Moving Company sent their drivers to pick up my stuff from my apartment on 11/6/22. They were EIGHT HOURS LATE to pick up my stuff. They then doubled the charges for being on the third floor, even though I told *******, the associate that handled my estimate, that I was on the third floor. On top of ludicrous price hike of $2200 on top of the initial estimate, no idea where they got that figure.That was all terrible, but now my more pressing complaint is that I told them I wanted it delivered on 11/18/22, the day I moved into my new place, 12 days after the initial pick up. They promised to have it there by then. It now 11/21/22, it has BEEN FOUR DAYS and the movers will still not arrive. We have been sleeping on the ground for days because of the Atlantic Moving Company's callous incompetence and utter disregard for all forms of contact. I have attempted phone calls and emails, but they are either disconnected or not responding. I have even asked the driver, ***, to contact his boss and tell them to get in contact with me. Either he is ignoring my request or the people who run this company are heartless crooks. I want a refund for this absolute nonsense we have been put through and I want my stuff the be delivered immediately.

  Business response

  12/29/2022

  Hello, we have not received any missed calls or emails about this matter. We have reviewed your contract and you had requested 30 days free storage. This most likely has caused a delay with your delivery. If you are still in need of a delivery update please email us at ****************************************** and dispatch will reply with an update. Please also send your Bill of Lading to our customer service email in order to review your charges.

  Customer response

  01/03/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  

  To whom it may concern,
  
  I am once again emailing you with extreme displeasure about the lack of communication when I was having trouble with my moving situation. This is now in regards to the complaint you have received from the Better Business Bureau, complaint #********.
  
  I have submitted several emails to this particular email trying to get help with the moving estimates and concerns. I have tried calling both of your contact numbers, neither of which even picked up. I have call records trying to reach at both of those numbers.
  
  I am extremely displeased that it had to come to this point in order for you to reach out to me. You are well past the point that you could have done anything to help me when I was experiencing difficulty and confusion with your company.
  
  I want to know: why it was impossible to reach you at all during this time? Why is it now, over a month later and after a BBB complaint that you decided to respond to me? Do you have a copy of my Bill of Lading yourself? Do you not keep records of your own transactions? What is going on?
  
  Sincerely,
  
  *********************

  Business response

  01/05/2023

  Hello,

  We have not received a call about this matter from the customer. We did receive 1 email that sent by the customer on 1/03/2023. That email was replied too and informed all emails will be answered within the next 3 business days. Please call our office or reply to our email if you need any further assistance.

  Customer response

  01/05/2023

   
  Complaint: 18448411
  
  I am rejecting this response because:
  

  Googling "Atlantic Moving Company phone number" only yielded other moving center phone numbers and your main website as the top result. In the email that you sent me you claimed that your phone number has been changed to ************ for the last 3 months, but your website still holds the previous two numbers I have been calling on the website for contact information. I even called *******, the guy who set me up with this service in September, but no answer. See attached pictures. Note the copyright date below the two contact numbers. I took those pictures today January 5th 2023.

  This BBB complaint will remain up until the heat death of the universe, or until I at least get back the $937 deposit that I put into your company. 

  Sincerely,
  
  *********************

  Business response

  02/13/2023

  Hello, we are glad you received our email informing you we have update our new office number. That email was sent on January 5, 2023, we have not received a reply or call from yourself. In order to assist you we need you to commutate with us to further understand the issue. The Better Business Bureau is a platform for reviews. In order to resolve any issues associated to your move we need you to contact us either via email or our new office line.

  Kind regards, 

  Atlantic Moving Co.

  ***************************************************

  Office: **************

  Customer response

  02/22/2023

   
  Complaint: 18448411
  
  I am rejecting this response because:
  

  Please observe the prior response you gave me on BBB, listing ***************************************************** as your contact email, and then see the attached pictures. This is why I'm having trouble trusting any contact information that you are putting up. You couldn't even put up the correct email address in your BBB response to contact you. 

  I want to resolve this peacefully and painfully, but if I'm unable to contact you (one of the overarching issues of this complaint) then this cannot be resolved.

  Sincerely,
  
  *********************

  Business response

  02/23/2023

  We have been corresponding through our customer service email since your initial email sent January 3, 2023. We replied within 2 business days. Yesterday you called our office afterhours and we emailed yourself this morning at 10:40 am (ET) informing you a customer service representative will be reaching out to yourself within the hour. We called yourself today at 11:26 and left a voicemail. Please call our office during office hours, thank you.

  Customer response

  03/01/2023

   
  Complaint: 18448411
  
  I am rejecting this response because:

  The Atlantic moving company and I were able to get into contact with one another. I have submitted my complaints to them and I am currently awaiting a response. They said it would take up to 10 business days for them to get back to me on the topic (which should be somewhere between March 6th and March 10th depending on their business days). For now, my BBB complaint stands until I am able to hear back with them within that time.

  Sincerely,
  
  *********************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Atlantic Moving *** gave an estimate that was $3300 under what our move actually cost. They did not explain how they calculated the cost and did not ask enough questions about the items we would be moving. On the day of the move, they said that they could refund us, but are now saying there is nothing they can do. I have spent hours on the phone with them and keep coming to a standstill. They will not review the phone calls made/provide proof that they have reviewed the phone calls and are now saying I have to have a subpoena to review the calls even though thats what needs to happen in order to get a refund. I have attached the Bill of lading, items inventory, and pictures of the loaded moving truck. I no longer have access to the original quote which Im assuming is on purpose on their part, but they estimated it would cost $2340 and it ended up costing $5700, which the driver knocked down to $4700. I just want this company to be more transparent about their policies and billing rather than hiding it in their legal documents. Thank you for taking the time to read this.

  Business response

  09/21/2022

  Hello, this customer originally told us she had 33 pieces to the inventory. At the time of pickup the drivers counted 69 pieces total. With 36 additional items, including 10 XL plastic bins, 2 large bookcases, vacuum, trash can, laundry basket, 2 large boxes, 5 drawer dresser, cage, mirror, ottoman, fan, 2 baskets, and 4 rugs. Customer more than doubled her inventory, consequently taking up 3 times the amount of space which caused her overall price to double. Please close this complaint because this matter has been handled and thoroughly explained to the customer.

  Customer response

  09/21/2022

   
  Complaint: 18051865
  
  I am rejecting this response because:
  The information is not entirely accurate. I did not have 10 XL extra bins. The 10 bins were on the original estimate, which if I could access it you would see. The person taking my information put down 7 medium bins after I told him that they were big ****** plastic bins with lids. I assumed he entered it correctly and there must be larger sizes than what I described. I then adjusted the amount of bins with quality assurance to 10 and they continued to put them down as medium so I again assumed that must be correct even though I said they were big. When adding 3 extra bins it only raised the price by $40. Also, I did put the dresser and 2 bookcases on the estimate and the person taking the information did not ask for sizing. I did tell him it was a 5 drawer dresser. The amount of stuff that was added did not double the space, rather they underestimated how much space it would take up most likely because of the large items that were taken down incorrectly. The person taking the info rushed me through the process and did not ask questions in regard to sizing to get a more accurate estimate. I also specifically asked if adding more boxes would increase the price significantly before putting the deposit down and the man, *********************, lied and said it would not. I was scammed and it literally cost thousands of dollars. If you look at the ****** reviews this has happened to many customers and this business needs to be more transparent. 
  Sincerely,
  
  *************************

  Business response

  09/26/2022

  If the customer would like to resolve this issue please have them contact our office. Thank you.

  Customer response

  09/27/2022

   
  Complaint: 18051865
  
  I am rejecting this response because:
  I have contacted the office and have not been able to resolve the issue. They continue to have the same response and are not listening at all. 
  Sincerely,
  
  *************************

  Business response

  10/07/2022

  This is a platform for reviews and can not resolve your complaint here. At the time of pickup your inventory increased by over 50%. We explained while your drivers were on site, if you are more than doubling your inventory this will increase your cubic footage significantly. At that time you chose to load the additional items and pay the difference in cost. Had we known your true inventory we would of prepared you before hand of this cost.

• Initial Complaint

  08/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I contracted with this company in May 2022, the agreement was to transport my house furniture and belongs from ******* ***** to ********* *******. I was told the storage was free for 30 days. The 11th of July the belongings were picked up, I called to have delivery of the furniture on July 28th they stated no truck was available they offered 30 additional days free. We requested that they deliver on the required day as I requested and the date was August. After repeated calls on Tuesday 8/23 & 8/24 with no answer. I called and spoke with ***** and recieved a call from him on 8/25 at that time ***** stated the delivery would be end of week of 8/28 At this time I have not received the delivery or any calls from the movers. Due to this delay I have incurred lodging costs from August 8th to date

  Business response

  08/30/2022

  Hello, yesterday we spoke and you stated you contacted your drivers on 7/27 and to let them know you can receive your items the next day. Your drivers needed to create a scheduled route along with other moves in your area before dispatching your items. In our contact we ask the customer to let us know at least 7 days before requested delivery for scheduling and routing purposes. Your drivers will be loading your items and beginning transit the end of this week.

• Initial Complaint

  08/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I hired this company to move me and now that they have my belongings. I have been trying to get a delivery date since early August and can't get them to answer the phone or provide me with a delivery date. I've called numerous times (almost every day) and am just put on hold. I've actually stayed on hold for over a hour. I called back once and asked for a manager and again was put on hold. I hung up after being on hold for ******************************* getting this company to return my call & deliver my belongings.Sincerely,******

  Business response

  08/29/2022

  Hello, we have reviewed the call log and this information is not true. At most our hold times are 15 minutes, towards the end of the day when we are reaching out to customers with their pickup etas. The last time we have spoken was on 8/22 when this complaint was made. You spoke to a manager with 10 minutes and requested to be compensated for a hotel stay, however, your drivers had picked up your items within the reserved dates so the request was not approved. Please contact our office if you need any further assistance, we can assure you we will have a representative assist you within 10 mins if you are able to call before 4:00 pm (ET). Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩