About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:NYC Department of Consumer and Worker Protection vs. National Floors Direct, Inc.
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On February 26,2025, the New York City Department of Consumer and Worker Protection (DCWP) has secured an agreement with National Floors Direct, a nationwide flooring sales and installation company, to provide $250,000 in restitution to consumers harmed by the company's deceptive business practices, along with $100,000 in civil penalties. This action follows an August 2024 lawsuit alleging nearly 2,500 violations of the city's Consumer Protection Law, including false advertising, service delays, poor-quality work, and refusal to offer refunds or cancellations. National Floors Direct has also agreed to comply with local laws and modify their advertising practices to prevent future violations.
Statement from the business:
National Floors Direct has successfully, reliably and lawfully provided custom carpet and flooring installation services to hundreds of thousands of New Yorkers for more than a decade. As a family business, we are dedicated to our customers and the cities in which we operate, especially New York. Our care for and commitment to our customers is reflected in our high customer satisfaction ratings, our almost 20 years in business, our rating with the Better Business Bureau, and the tens of thousands of positive public customer reviews posted by our customers.
On February 5, 2025, National Floors Direct agreed to resolve the New York City Department of Consumer and Worker Protection’s petition without admitting wrong doing of any kind. As it has from the beginning, National Floors Direct vehemently disputes the content and scope of the petition, which was filed without any prior notice or engagement from the Department. The petition referenced 14 consumercomplaints—11 of which were never provided to National Floors Direct—dating back more than seven years.
Unfortunately, the cost of litigating these claims was far too burdensome for a family business to bear so the company was left with no choice but to settle. With this resolution behind us, we now look forward to continuing to provide each of our customers with high-quality installation services, premium name-brand carpet and flooring products, and exceptional customer service, all at an incredible value.
Overview
National Floors Direct, Inc.
5901 Broken Sound Pkwy NW Ste 300
Boca Raton, FL 33487-2732
BBB Accredited Since: 8/31/2016
Years in Business: 20
Payment methods:
- Cash
- Check
- Debit Card
- Discover
- MasterCard
- Visa
BBB Accreditation & Rating
About This Business
National Floors Direct is an industry-leading direct to consumer carpet and floor-covering sales and installation specialty service.
National Floors Direct was founded in 2005, in Avon, Ma., and is family-owned and operated. With more than 85 years of history as innovators in the floor-covering industry, they have successfully pioneered the Name-Brand Next-Day installation floor-covering model. National Floors Direct's commitment to stellar service and use of only first-quality name-brand carpet and flooring products has fueled the company's growth throughout the North Eastern US.
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 10/11/2006
- Business Started:
- 1/1/2005
- Business Incorporated:
- 1/23/2006
- Type of Entity:
- Corporation
- Business Management:
- Mr. Anthony Lewis, General Manager
- Mr. Daniel Rosenberg, Treasurer
- Number of Employees:
- 200
Additional Contact Information
- Principal Contacts
- Mr. Anthony Lewis, General Manager
- Mr. Daniel Rosenberg, Treasurer
- Customer Contacts
- Mr. Anthony Lewis, General Manager
- Mr. Daniel Rosenberg, Treasurer
- Additional Phone Numbers
- Other Phone: (917) 745-0170
Additional Information
- Refund and Exchange Policy
The Business States: National Floors Direct's refund policy is consistent with the federal, state, and local regulations for shop-at-home floor-covering installation.
Consumers can cancel their contract within three business days from the date the contract was signed.
- Other Resources
- Massachusetts Office of Public Safety and Inspections
1000 Washington St, Suite 710
Boston MA 02118
Phone Number: 617-727-3200
https://www.mass.gov/orgs/office-of-public-safety-and-inspections - Program Participation
- BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.